Clicking the Dell Support Icon
Click or right-click the
•
Check your computing environment.
•
View the Dell Support Utility settings.
•
Access the help file for the Dell Support Utility.
•
View frequently asked questions.
•
Learn more about the Dell Support Utility.
•
Turn the Dell Support Utility off.
Double-Clicking the Dell Support Icon
Double-click the
icon to manually check your computing environment, view frequently asked
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell
Support screen.
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
E
N S U R E T H A T
M
I C R O S O F T
Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
E S T T H E D R I V E
T
—
•
Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
•
Insert a bootable floppy disk or CD and restart the computer.
L E A N T H E D R I V E O R D I S K
C
N S U R E T H A T T H E
I S S N A P P E D O N T O T H E S P I N D L E
E
C D
C
H E C K T H E C A B L E C O N N E C T I O N S
C
H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S
page 112.
U N T H E
E L L
I A G N O S T I C S
R
D
D
CD and DVD Drive Problems
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
icon to perform the following tasks:
®
®
W
I N D O W S
R E C O G N I Z E S T H E D R I V E
See "Cleaning Your Computer" on page 151.
—
See "Resolving Software and Hardware Incompatibilities" on
—
See
—
"Dell Diagnostics" on page 89
— Click the Start button and click My
.
Troubleshooting
93