Lockups And Software Problems; The Computer Does Not Start Up; The Computer Stops Responding; A Program Stops Responding - Dell Dimension PY349 Owner's Manual

T EST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the keyboard.
E N S U R E T H A T T H E USB
Setup" on page 111)
R U N T H E H A R D W A R E
on page 55.

Lockups and Software Problems

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.

The computer does not start up

C H E C K T H E D I A G N O S T I C
E N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L
O U T L E T

The computer stops responding

NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T U R N T H E C O M P U T E R O F F
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

A program stops responding

E N D T H E P R O G R A M —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click Applications.
3
Click the program that is no longer responding.
4
Click End Task.
38
Solving Problems
P O R T S A R E E N A B L E D I N T H E S YS T E M S E T U P P R O G R A M
T R O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"
L I G H T S — See "Diagnostic Lights" on page 49.
— If you are unable to get a response by pressing a key on your keyboard or
— See "System