Other Technical Problems; General Hardware Problems - Dell Dimension J2936 Owner's Manual

J2936bk0.book Page 40 Tuesday, September 2, 2003 3:06 PM
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or CDs.
R
shut down your computer through the Start menu instead of by pressing the power button.
Otherwise, you may lose data.
C
• Ensure that the program is compatible with the operating system installed on your computer
and that your computer meets the minimum hardware requirements needed to run the
software. See the software documentation for information.
• If necessary, uninstall and then reinstall the program.
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the software documentation for information. If necessary, uninstall and then reinstall the program.

Other technical problems

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installation, and troubleshooting questions.The support website offers several different tools to
help you, such as Dell Forum—a chat room where you can communicate with other Dell customers
about their computers and gain access to technical support through e-mail. See "Dell Support
Website" for more information about the website (see page 14). See "Dell Technical Support Policy
(U.S. Only)" on page 112 for a description of the hardware and software support provided by Dell.
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service, call Dell for technical assistance (see page 113). See "Dell Technical Support Policy (U.S.
Only)" on page 112 for a description of the hardware and software support provided by Dell.

General hardware problems

If your computer exhibits one or more of the following symptoms, a device conflict may
exist:
• Your computer locks up, particularly while using a specific device.
• A recently added device does not work.
• A sound card emits noise or demonstrates other problems.
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Solving Pr oblems
— Use a virus-scanning program to check the hard drive, floppy disks,
— Save and close any open files, exit any open programs, and then
—
D S — Go to support.dell.com for help with general usage,
— If you cannot solve your problem using the Dell Support website or e-mail
— See