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ClonerAlliance Box Pro Pocket User Manual

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Summary of Contents for ClonerAlliance Box Pro Pocket

  • Page 1 ClonerAlliance Box Pro Pocket User Manual...
  • Page 2: Copyright Notice

    ClonerAlliance Box Pro Pocket User Manual This documentation describes how to use ClonerAlliance Box Pro Pocket(Model: CA-997VL) device. Copyright Notice Copyright © ClonerAlliance Inc. All rights reserved. Documentation Version 1.0.0 No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of ClonerAlliance Inc.
  • Page 4: Safety Notices

    Before using ClonerAlliance Box Pro Pocket, please ensure that you read and un- derstand the safety precautions below: 1. Do not attempt to open the case of ClonerAlliance Box Pro Pocket or modify it in any way, as this will void the warranty.
  • Page 5: Table Of Contents

    ............... . .1 Box Pro vs. Box Pro Pocket .
  • Page 6 Recording and Playback How to Start/Stop Recording ..............22 Recording Video to USB/TF Card .
  • Page 7 11.2 Installing Software Updates for ClonerAlliance Helper..........58 Troubleshooting and FAQs 12.1...
  • Page 8 13.3 Input and Output Specifications ..............71 13.4 Power Supply Requirements and Battery Life .
  • Page 9: Introduction

    1.1 About ClonerAlliance Box Pro Pocket The ClonerAlliance Box Pro Pocket is a portable, standalone video recorder that enables you to capture high-definition videos without needing a PC. It supports a wide range of video input sources such as HDMI, AV, VGA, and YPbPr, allowing you to digitize and preserve videos from modern and legacy devices alike.
  • Page 10: Box Pro Vs. Box Pro Pocket

    5. LCD Screen: View your recordings or monitor the live feed with the built-in 3-inch screen. 1.3 Box Pro vs. Box Pro Pocket The ClonerAlliance Box Pro Pocket builds upon the features of the original Box Pro by adding portability and a built-in screen for easier monitoring. Here’s a comparison:...
  • Page 11: Np-F550 Battery Safety Disclaimer

    ClonerAlliance Box Pro Pocket User Manual 1.4 NP-F550 Battery Safety Disclaimer The NP-F550 battery included in the ClonerAlliance Box Pro Pocket package is not manufactured by ClonerAlliance. Please observe the following safety guidelines: • Please use NP-F550 battery which compatible with your device.
  • Page 12: Getting Started

    • b. MMI Cable (VGA/AV/YPbPr to HDMI Cable) • g. HDMI Cable • c. Micro-USB to USB Cable • h. NP-F550 Battery and Manual • d. ClonerAlliance Box Pro Pocket • i. Battery Charging Cable (Type-C to USB-A) • e. Remote Control • j. HDMI 90-Degree Adapter...
  • Page 13: Explanation Of Buttons, Ports And Remote Control

    2. To PC: Connect the USB-A to Micro-B Cable between 6. AUDIO IN: Connect audio inputs for VGA signals. PC and ClonerAlliance Box Pro Pocket for recording 7. IN: Connect an HDMI Cable between the video player videos to PC.
  • Page 14 ClonerAlliance Box Pro Pocket User Manual • Switch input sources • Playback recorded files • Press it to turn on. Press and hold it for 8 seconds to turn • Start/Stop recording off the unit. • Make selectios • Take a snapshot •...
  • Page 15 ClonerAlliance Box Pro Pocket User Manual 9. TF: Insert TF Card. 10. USB: Insert a USB flash drive or mobile hard disk and record videos to this storage medium. 2.2. Explanation of Buttons, Ports and Remote Control...
  • Page 16 ClonerAlliance Box Pro Pocket User Manual Start recording. Stop recording. Select HDMI as the input signal. Select VGA as the input signal. Select YPbPr as the input signal. Select AV as the input signal. Mute the HDMI. Switch to the aspect ratio of 4:3.
  • Page 17: Indicator Diagram

    ClonerAlliance Box Pro Pocket User Manual 2.3 Indicator Diagram USB Indicator No USB Storage Device connected Solid USB Storage Device is connected Blinking In recording process and saving files to USB Storage Device TF Indicator No TF Card inserted Solid...
  • Page 18: First-Time Setup Instructions

    ClonerAlliance Box Pro Pocket User Manual 2.4 First-Time Setup Instructions Follow these steps to set up your ClonerAlliance Box Pro Pocket: 1. Charge the Battery: Connect the Type-C charging cable to charge the NP-F550 battery fully before first use. 2. Connect the Video Source: Use an HDMI or MMI cable to connect the device to your video source.
  • Page 19: Power Options

    POWER OPTIONS 3.1 Using the NP-F550 Battery The NP-F550 battery provides portable power for the ClonerAlliance Box Pro Pocket, making it ideal for mobile recording. To use the battery: 1. Install the Battery: Align the battery with the slot on the back of the device and slide it into place until it clicks.
  • Page 20: Charging The Battery

    ClonerAlliance Box Pro Pocket User Manual 3.2 Charging the Battery To charge the NP-F550 battery: 1. Connect the Charger: Plug the Type-C charging cable into the charging port on the battery. 2. Connect to Power: Plug the other end of the cable into a USB power source or a wall adapter.
  • Page 21: Using The Power Adapter

    Tip: You can use the power adapter while the NP-F550 battery is installed to ensure continuous power without interruption. 3.4 Power Indicators and Battery Status The ClonerAlliance Box Pro Pocket uses LED indicators to display power and battery status: • Battery Status: The screen will display a percentage showing the remaining charge.
  • Page 22 ClonerAlliance Box Pro Pocket User Manual 3.4. Power Indicators and Battery Status...
  • Page 23: Setting Up Cloneralliance Box Pro Pocket

    SETTING UP CLONERALLIANCE BOX PRO POCKET 4.1 Connecting HDMI To connect an HDMI source to the ClonerAlliance Box Pro Pocket: 1. Use the HDMI Cable: Connect one end to the HDMI IN port on the device. 2. Connect to Your Source: Plug the other end into your HDMI-compatible device (e.g., Blu-ray player, gaming console).
  • Page 24: Connecting Av

    ClonerAlliance Box Pro Pocket User Manual 4.2 Connecting AV (Composite) To connect an AV composite video source (such as older camcorders): 1. Use the MMI Cable: Plug the MMI cable into the MMI IN port on the device. 2. Connect to Source: Attach the RCA connectors to your video source’s AV output (yellow for video, red/white for audio).
  • Page 25: Connecting Vga

    ClonerAlliance Box Pro Pocket User Manual 4.3 Connecting VGA To connect a VGA video source: 1. Use the MMI Cable: Plug the VGA end of the MMI cable into the MMI IN port on the device. 2. Connect to Source: Connect the other end to your VGA output device (e.g., a laptop).
  • Page 26: Connecting Ypbpr (Component)

    ClonerAlliance Box Pro Pocket User Manual 4.4 Connecting YPbPr (Component) To connect a YPbPr component video source: 1. Use the MMI Cable: Connect the three component video cables (green, blue, red) to the MMI IN port. 2. Connect to Source: Attach the audio connectors (red/white) to your source’s audio output.
  • Page 27: Connecting External Storage (Usb, Tf Card)

    ClonerAlliance Box Pro Pocket User Manual 4.5 Connecting External Storage (USB, TF Card) To save recordings, connect a USB or TF card as external storage: 1. USB: Insert a USB flash drive or external hard drive into the USB port.
  • Page 28: Connecting To A Tv Or External Display

    ClonerAlliance Box Pro Pocket User Manual 4.6 Connecting to a TV or External Display To view video on an external display while recording: 1. OUT: Connect an HDMI cable to the OUT port. 2. Connect to TV or monitor: Plug the other end into your TV or monitor.
  • Page 29 ClonerAlliance Box Pro Pocket User Manual 4.7. Using HDMI Passthrough for Simultaneous Viewing...
  • Page 30: Recording And Playback

    5.2 Recording Video to USB/TF Card The ClonerAlliance Box Pro Pocket records video directly to external storage. Follow these steps: 1. Insert Storage: Connect a USB flash drive or insert a TF card into the respective port. The storage device inserted first has higher priority.
  • Page 31: Supported Video Formats And Resolutions

    Note: The device supports file systems such as FAT32, exFAT, and NTFS for storing recordings. 5.3 Supported Video Formats and Resolutions The ClonerAlliance Box Pro Pocket supports various video formats and resolutions for recording: • Video Format: MP4 (H.264 compression) •...
  • Page 32: Playback On The Built-In Lcd Screen

    ClonerAlliance Box Pro Pocket User Manual 5.4 Playback on the Built-In LCD Screen The ClonerAlliance Box Pro Pocket has a built-in 3-inch LCD screen for instant playback: 1. Press the Playback Button: On the device or remote, press the Playback button.
  • Page 33: Playback On A Connected Tv/Monitor

    ClonerAlliance Box Pro Pocket User Manual 5.5 Playback on a Connected TV/Monitor To playback recorded files on an external TV or monitor: 1. Connect to TV: Plug an HDMI cable from the OUT port to your TV or monitor. 5.5. Playback on a Connected TV/Monitor...
  • Page 34 ClonerAlliance Box Pro Pocket User Manual 2. Press Playback: Use the remote or device to select the Playback option. 3. Select a File: Use the arrow keys to select the file you want to view. 4. Start Playback: Press OK to view the video on your connected display.
  • Page 35: Playback From Usb/Tf Card On A Pc

    ClonerAlliance Box Pro Pocket User Manual 5.6 Playback from USB/TF Card on a PC To playback your recordings on a PC: 1. Remove Storage: Safely remove the USB drive or TF card from the device. 2. Connect to PC: Insert the USB or TF card into your PC.
  • Page 36: Advanced Features

    ADVANCED FEATURES 6.1 Scheduled Recording: The ClonerAlliance Box Pro Pocket allows you to schedule recordings: 1. Press the Schedule Button: On the remote, press the Schedule button. 2. Set the Time: Use the arrow keys to set the start and stop times for your recording.
  • Page 37: Snapshot And Screenshot Features

    ClonerAlliance Box Pro Pocket User Manual 6.2 Snapshot and Screenshot Features The Snapshot feature allows you to take still images from your video source at any time: 1. Press Snapshot: On the remote or device, press the Snapshot button. 6.2. Snapshot and Screenshot Features...
  • Page 38: Time Watermark

    ClonerAlliance Box Pro Pocket User Manual 2. Save to Storage: The image will be saved as a JPEG file on your USB or TF card. 3. View the Snapshot: You can view snapshots from the Playback menu or transfer them to a PC for further use.
  • Page 39: Low-Latency Gaming Capture (Ps5, Xbox One, Switch)

    ClonerAlliance Box Pro Pocket User Manual 6.4 Low-Latency Gaming Capture (PS5, Xbox One, Switch) The ClonerAlliance Box Pro Pocket is designed for ultra-low latency capture, ideal for gaming on consoles such as PS5, Xbox One, and Nintendo Switch. 6.4. Low-Latency Gaming Capture (PS5, Xbox One, Switch)
  • Page 40 ClonerAlliance Box Pro Pocket User Manual 1. Connect Console via HDMI: Plug your console’s HDMI output into the device’s IN port. 2. Use HDMI Passthrough: Connect the OUT port to your monitor or TV for live gameplay while recording. 3. Start Recording: Press REC to capture gameplay with a latency under 100ms.
  • Page 41: Audio Settings And Features

    To adjust the HDMI audio settings on the ClonerAlliance Box Pro Pocket: 1. Press Menu: Press the home button on ClonerAlliance Box Pro Pocket or on the remote to navigate to setup menu. 2. Navigate to Audio Settings: Enter the Audio settings, and select the HDMI Volume option.
  • Page 42: Using The Mic Input For Commentary

    ClonerAlliance Box Pro Pocket User Manual 7.2 Using the Mic Input for Commentary The Mic input allows you to add voice commentary to your recordings: 1. Plug in the Microphone: Insert a microphone into the Mic port (3.5mm jack). 7.2. Using the Mic Input for Commentary...
  • Page 43 ClonerAlliance Box Pro Pocket User Manual 2. Adjust Mic Volume: Open the audio settings from the menu and adjust the Mic Volume. 3. Record Commentary: Start recording, and your voice will be mixed with the video’s audio. 7.2. Using the Mic Input for Commentary...
  • Page 44: Audio Mixing

    ClonerAlliance Box Pro Pocket User Manual 7.3 Audio Mixing The ClonerAlliance Box Pro Pocket allows mixing and monitoring audio from external line in sources with the recorded video: 1. Connect Audio Source: Plug your external audio source into the Line-In port.
  • Page 45: Built-In Speaker And Volume Adjustment

    ClonerAlliance Box Pro Pocket User Manual 7.4 Built-In Speaker and Volume Adjustment The ClonerAlliance Box Pro Pocket has a built-in speaker for video playback: 1. Playback a Video: Select a recorded file and press OK to start playback. 7.4. Built-In Speaker and Volume Adjustment...
  • Page 46 ClonerAlliance Box Pro Pocket User Manual 2. Adjust Volume: Use the volume buttons on the remote to increase or decrease the speaker volume. 3. Mute: Press the Mute button on the remote if needed. Note: The built-in speaker is primarily for monitoring and may not provide full audio fidelity.
  • Page 47: Video Settings And Customization

    VIDEO SETTINGS AND CUSTOMIZATION 8.1 Adjusting Video Resolution To change the recording resolution: 1. Press Menu: Open the main menu. 2. Navigate to Video Settings: Select Record Resolution. 3. Choose Resolution: Select from available options such as 1920x1080, 1280x1024,1280x720 and 1024x768. Tip: Higher resolutions require more storage space, so ensure you have adequate capacity.
  • Page 48: Bitrate Control

    8.2 Bitrate Control The ClonerAlliance Box Pro Pocket allows you to adjust the video bitrate for different recording quality levels. A higher bitrate provides better quality but requires more storage space, while a lower bitrate saves space at the cost of quality.
  • Page 49 ClonerAlliance Box Pro Pocket User Manual To adjust the bitrate: 1. Press Menu: Access the menu using the remote. 2. Navigate to Video Settings: Select Bitrate. 3. Choose Bitrate: Options include High, Medium, and Low. Tip: Use High for the best quality, and Low for smaller file sizes when storage is limited.
  • Page 50: Adjusting Brightness, Contrast, And Saturation

    ClonerAlliance Box Pro Pocket User Manual 8.3 Adjusting Brightness, Contrast, and Saturation The ClonerAlliance Box Pro Pocket allows you to customize the video display settings, such as brightness, contrast, and saturation. 8.3. Adjusting Brightness, Contrast, and Saturation...
  • Page 51 ClonerAlliance Box Pro Pocket User Manual To adjust these settings: 1. Press Menu: Open the settings menu. 2. Navigate to Image Settings: • Brightness: Adjust the brightness level. • Contrast: Adjust the contrast for better clarity. • Saturation: Modify color saturation for more vivid colors.
  • Page 52: Loop Recording

    ClonerAlliance Box Pro Pocket User Manual 8.4 Loop Recording Loop recording allows the ClonerAlliance Box Pro Pocket to continuously record over the oldest video once the storage device is full. To enable loop recording: 1. Press Menu: Access the settings.
  • Page 53: Setting File Size Limits

    ClonerAlliance Box Pro Pocket User Manual 8.5 Setting File Size Limits The ClonerAlliance Box Pro Pocket can limit the maximum size of each recorded file, splitting larger videos into smaller segments for easier management. 8.5. Setting File Size Limits...
  • Page 54 ClonerAlliance Box Pro Pocket User Manual To set file size limits: 1. Press Menu: Open the menu settings. 2. Navigate to File Settings: Select File Size. 3. Choose Limit: Options include 4GB or 16GB. For FAT32 file systems, the maximum file size is 4GB.
  • Page 55 ClonerAlliance Box Pro Pocket User Manual 8.5. Setting File Size Limits...
  • Page 56: Pc Mode And Streaming

    9.1 Connect to PC The ClonerAlliance Box Pro Pocket supports direct connection to a PC for recording and streaming. Here’ s how to connect 1. Connect via USB: Use the included Micro-USB to USB cable to connect the device to your PC.
  • Page 57 ClonerAlliance Box Pro Pocket User Manual 9.1. Connect to PC...
  • Page 58: Installing Cloneralliance Helper Software

    ClonerAlliance Box Pro Pocket User Manual 9.2 Installing ClonerAlliance Helper Software To enable PC recording and streaming with the ClonerAlliance Box Pro Pocket, you need to install the ClonerAlliance Helper software: 1. Download the Software: • Visit the official ClonerAlliance website and download the software for your operating system (Windows or Mac).
  • Page 59: Recording Directly To Pc

    ClonerAlliance Box Pro Pocket User Manual 9.3 Recording Directly to PC The ClonerAlliance Box Pro Pocket can record directly to your PC using the ClonerAlliance Helper software. Follow these steps: 1. Connect Device: Connect the device to your PC using the Micro-USB to USB cable.
  • Page 60: Live Streaming Setup

    ClonerAlliance Box Pro Pocket User Manual 9.4 Live Streaming Setup The ClonerAlliance Box Pro Pocket allows you to live stream video content to platforms like YouTube and Twitch. Here’ s how to set it up: 1. Install ClonerAlliance Helper: Install the software on your PC.
  • Page 61: Troubleshooting Pc Connectivity

    ClonerAlliance Box Pro Pocket User Manual 9.5 Troubleshooting PC Connectivity If your ClonerAlliance Box Pro Pocket is not recognized by your PC, follow these troubleshooting steps: 1. Check Connections: Ensure the Micro-USB to USB cable is securely connected to both the device and the PC.
  • Page 62: Managing Files And Storage

    MANAGING FILES AND STORAGE 10.1 Supported File Systems The ClonerAlliance Box Pro Pocket supports the following file systems for external storage devices: • FAT32: Maximum file size of 4GB, supported on most devices. • exFAT: Supports larger file sizes, ideal for extended recordings.
  • Page 63: Deleting Files Directly On The Device

    Note: High-speed, branded storage devices (e.g., SanDisk, Samsung) are recommended for smoother recording. 10.3 Deleting Files Directly on the Device You can delete recorded files directly from the ClonerAlliance Box Pro Pocket without connecting to a PC: 1. Press Playback: Navigate to the recorded file list using the Playback button.
  • Page 64: Best Practices For Using Large Storage Devices

    ClonerAlliance Box Pro Pocket User Manual 10.4 Best Practices for Using Large Storage Devices When using large-capacity storage devices (such as external hard drives), follow these best practices: 1. Use NTFS or exFAT: These file systems support large file sizes and offer better performance.
  • Page 65: Firmware And Software Updates

    FIRMWARE AND SOFTWARE UPDATES 11.1 Updating Firmware via USB To update the firmware on the ClonerAlliance Box Pro Pocket: 1. Obtain latest Firmware: Contact our customer service to obtain the latest firmware file. 2. Transfer to USB: Copy the file to a USB flash drive.
  • Page 66: Installing Software Updates For Cloneralliance Helper

    11.2 Installing Software Updates for ClonerAlliance Helper To install the latest updates for ClonerAlliance Helper: 1. Check for Updates: Open ClonerAlliance Helper and check for available updates under Main menu > Check up- 11.2. Installing Software Updates for ClonerAlliance Helper...
  • Page 67 ClonerAlliance Box Pro Pocket User Manual grade. 2. Download and Install: Follow the on-screen prompts to download and install the latest version. 3. Restart Software: Restart the software to apply the updates. Note: Keeping your software up to date ensures compatibility with the latest features and devices.
  • Page 68: Troubleshooting And Faqs

    TROUBLESHOOTING AND FAQS 12.1 Common Issues If you encounter problems using the ClonerAlliance Box Pro Pocket, try the following troubleshooting steps for common issues: • No signal detected: 1. Ensure the video source is connected properly. 2. Check that the correct input source is selected on the device.
  • Page 69: Resetting Device To Factory Settings

    ClonerAlliance Box Pro Pocket User Manual 12.2 Resetting Device to Factory Settings If your ClonerAlliance Box Pro Pocket is malfunctioning or you want to revert all settings, you can reset the device to factory settings. 12.2. Resetting Device to Factory Settings...
  • Page 70 ClonerAlliance Box Pro Pocket User Manual To perform a factory reset: 1. Open Menu: Press the Menu button on the remote. 2. Navigate to Image Settings: Select Restore from the list. 3. Confirm Reset: Press OK to confirm the reset. All custom settings will be lost.
  • Page 71: Understanding Error Messages

    ClonerAlliance Box Pro Pocket User Manual 12.3 Understanding Error Messages The ClonerAlliance Box Pro Pocket may display error messages during use. Here’ s a guide to understanding and resolving common errors: 12.3. Understanding Error Messages...
  • Page 72: Hdmi Connection Problems And Solutions

    ClonerAlliance Box Pro Pocket User Manual • “No storage devices Found”: 1. Ensure that the USB device is properly connected. 2. Check that the storage device is formatted in FAT32, exFAT, or NTFS. • “No Signal”: 1. Verify that the video source is powered on.
  • Page 73: Audio/Video Sync Issues

    ClonerAlliance Box Pro Pocket User Manual • No sound: 1. Check that the audio output on the video source is set to PCM or Stereo. 2. Verify that the volume on both the source and the device is turned up.
  • Page 74: Faq: General Usage

    ClonerAlliance Box Pro Pocket User Manual 12.6 FAQ: General Usage Here are some frequently asked questions about using the ClonerAlliance Box Pro Pocket: • How do I check the remaining storage space? Please press the “Information”button on the remote control, then the available storage space will be displayed on the built-in screen when you connect a USB drive or TF card.
  • Page 75 ClonerAlliance Box Pro Pocket User Manual • Can I use the device with a PC? Yes, you can connect the device to a PC for recording or streaming via the ClonerAlliance Helper software. • Does the device support scheduled recording? Yes, you can set up scheduled recordings from the Schedule menu on the remote control.
  • Page 76: Technical Specifications

    TECHNICAL SPECIFICATIONS 13.1 Supported Input and Output Resolutions The ClonerAlliance Box Pro Pocket supports a wide range of input and output resolutions: • Input Resolutions: – 4K @ 30fps (HDMI input only) – 1080p @ 60fps – 720p @ 60fps •...
  • Page 77: Video And Audio Formats

    ClonerAlliance Box Pro Pocket User Manual 13.2 Video and Audio Formats The ClonerAlliance Box Pro Pocket records video and audio in the following formats: • Video Format: MP4 (H.264 encoding) 13.2. Video and Audio Formats...
  • Page 78 ClonerAlliance Box Pro Pocket User Manual • Audio Format: AAC These formats ensure compatibility with a wide range of devices and software for playback and editing. Tip: To achieve the best quality, use high-bitrate settings when recording in 1080p. 13.2. Video and Audio Formats...
  • Page 79: Input And Output Specifications

    ClonerAlliance Box Pro Pocket User Manual 13.3 Input and Output Specifications The ClonerAlliance Box Pro Pocket features the following input and output specifications: • Input Ports: – HDMI (up to 4K @ 30fps input) – AV (Composite) – VGA – YPbPr (Component) •...
  • Page 80 ClonerAlliance Box Pro Pocket User Manual • Battery: NP-F550 rechargeable battery (provides up to 2.5 hours of continuous recording) Tip: The battery is user-replaceable, making it ideal for extended recording sessions. 13.4. Power Supply Requirements and Battery Life...
  • Page 81 ClonerAlliance Box Pro Pocket User Manual 13.4. Power Supply Requirements and Battery Life...
  • Page 82: Storage Capacity Limits

    ClonerAlliance Box Pro Pocket User Manual 13.5 Storage Capacity Limits The ClonerAlliance Box Pro Pocket supports a variety of storage devices with the following capacities: • USB Flash Drive: Up to 512GB • TF Card: Up to 512GB • External Hard Drive: Up to 8TB File size limits depend on the file system used: •...
  • Page 83: After Sales And Warranty

    Tip: To initiate a return, contact customer support at support@cloner-alliance.com. 14.2 2-Year Replacement Warranty The ClonerAlliance Box Pro Pocket comes with a 2-year replacement warranty: • If the device malfunctions within two years of purchase, it will be replaced free of charge.
  • Page 84: Register Your Device For Warranty

    Note: Keep your proof of purchase and device serial number for warranty claims. 14.3 Register Your Device for Warranty To register your device for warranty coverage: 1. Visit the ClonerAlliance Website: Go to the Warranty Registration Page. 2. Enter Serial Number: Input the serial number found on the back of the device.
  • Page 85: Missing Accessories Support

    ClonerAlliance Box Pro Pocket User Manual 14.4 Missing Accessories Support If your ClonerAlliance Box Pro Pocket package is missing accessories, follow these steps: 1. Contact Support: Email support@cloner-alliance.com with your order details. 2. Request Replacement: Specify the missing items, and ClonerAlliance will send a replacement.
  • Page 86: Customer Support

    CUSTOMER SUPPORT 15.1 Contact Technical Support For any technical issues or inquiries regarding the ClonerAlliance Box Pro Pocket, you can contact ClonerAlliance’s support team: • Email: support@cloner-alliance.com • Phone: 1-844-9-CLONER (toll-free) Tip: Visit ClonerAlliance Help Center for FAQs and detailed guides.
  • Page 87: Live Chat Support Instructions

    To quickly access support, scan the QR code included in your ClonerAlliance Box Pro Pocket package: 1. Open Camera App: Use your smartphone’s camera to scan the QR code. 2. Access Support: You’ ll be directed to the ClonerAlliance Support Page, where you can find help articles or contact support.
  • Page 88 ClonerAlliance Box Pro Pocket User Manual Tip: Make sure your device is connected to the internet when scanning the QR code. 15.4. Using the Support QR Code...
  • Page 89: Appendix

    • Firmware: Software that controls the device’s hardware. 16.2 Best Practices for Handling and Storing the Device Follow these best practices to ensure the longevity of your ClonerAlliance Box Pro Pocket: • Avoid Exposure to Water: Keep the device dry at all times.
  • Page 90: File Size And Bitrate Guidelines

    ClonerAlliance Box Pro Pocket User Manual 16.3 File Size and Bitrate Guidelines The size of your recorded video files will depend on the resolution and bitrate settings. Here’s an approximate guide: • 1080p @ 60fps (Bitrate set to 18Mbps): – 30 minutes = ~2.5GB –...
  • Page 91 Toll free: 1-844-9-CLONER Support Email: support@cloner-alliance.com Market Email: market@cloner-alliance.com www.cloner-alliance.com Copyright ClonerAlliance Inc. All rights reserved.

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Ca-997vl

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