A Solid Blue Screen Appears; Other Software Problems - Dell Inspiron 700m Owner's Manual

A solid blue screen appears

T U R N T H E C O M P U T E R O F F
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

Other software problems

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R
T R O U B L E S H O O T I N G I N F O R M A T I O N
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B A C K U P Y O U R F I L E S I M M E D I A T E L Y
S E A V I R U S
U
S A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E
S T A R T M E N U
C A N T H E C O M P U T E R F O R S P Y W A R E
S
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
R U N T H E D E L L
the error condition is related to a software problem.
62
Solving Problems
— If you are unable to get a response by pressing a key on your keyboard or
—
S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
-
— If you are experiencing slow computer performance, you
D I A G N O S T I C S ( S E E "D E L L
F L O P P Y D I S K S
,
D I A G N O S T I C S " O N P A G E
O R S
, C D
47) — If all tests run successfully,