Dell PowerEdge R710 Series Hardware Owner's Manual
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Dell PowerEdge R710 Series Hardware Owner's Manual

Dell server hardware owner's manual
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Dell™ PowerEdge™
R710 Systems
Hardware Owner's Manual

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Summary of Contents for Dell PowerEdge R710 Series

  • Page 1 Dell™ PowerEdge™ R710 Systems Hardware Owner’s Manual...
  • Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators LCD Panel Features Home Screen Setup Menu View Menu Hard-Drive Indicator Patterns for RAID Back Panel Features and Indicators Power Indicator Codes NIC Indicator Codes LCD Status Messages Viewing Status Messages Removing LCD Status Messages System Messages...
  • Page 4 Using the System Setup Program and UEFI Boot Manager 55 Choosing the System Boot Mode Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation Keys System Setup Options Main Screen Memory Settings Screen Processor Settings Screen SATA Settings Screen Boot Settings Screen Integrated Devices Screen...
  • Page 5 Entering the iDRAC Configuration Utility Installing System Components Recommended Tools Inside the System Front Bezel (Optional) Removing the Front Bezel Installing the Front Bezel Information Tag Removing the Information Tag Replacing the Information Tag Opening and Closing the System Opening the System Closing the System .
  • Page 6 Internal USB Memory Key Internal USB Cable Removing the Internal USB Cable Installing the Internal USB Cable Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card Removing an iDRAC6 Enterprise Card VFlash Media (Optional)
  • Page 7 Internal Tape Backup Unit Installing the Tape Backup Unit Removing the Tape Backup Unit Integrated Storage Controller Card Removing the Integrated Storage ....Controller Card Installing the Integrated Storage .
  • Page 8 Removing Memory Modules Processors Removing a Processor Installing a Processor System Battery Replacing the System Battery Control Panel Assembly Removing the Control Panel Display Module Installing the Control Panel Display Module Removing the Control Panel Board Installing the Control Panel Board SAS Backplane Removing the SAS Backplane Installing a SAS Backplane...
  • Page 9 Troubleshooting a Storage Controller Troubleshooting Expansion Cards Troubleshooting the Processor(s) Running the System Diagnostics Using Dell™ PowerEdge™ Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics ....
  • Page 10 PCIe Buses Disabling a Forgotten Password Getting Help Contacting Dell Glossary ......191 Index .

  • Page 11: About Your System

    About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description <F2> Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager." <F10> Enters System Services, which opens the Unified Server Configurator from which you can access utilities such as system diagnostics.

  • Page 12: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators (2.5-Inch Chassis) Figure 1-2. Front-Panel Features and Indicators (3.5-Inch Chassis) About Your System...
  • Page 13 Item Indicator, Button, or Connector Information tag Power-on indicator, power button NMI button USB connectors (2) Video connector Icon Description A slide-out label panel for system information including the Express Service tag, Embedded NIC1 MAC address, and iDRAC6 Enterprise card MAC address.
  • Page 14 Item Indicator, Button, or Connector LCD menu buttons LCD panel System identification button Optical drive (optional) Hard drives Flex bay About Your System Icon Description Allows you to navigate the control panel LCD menu. Provides system ID, status information, and system error messages. The LCD lights blue during normal system operation.

  • Page 15: Lcd Panel Features

    LCD Panel Features The system's LCD panel provides system information and status messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" for information on specific status codes. The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition.

  • Page 16: Home Screen

    Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby, the LCD backlight turns off after five minutes of inactivity if there are no error messages.

  • Page 17: View Menu

    View Menu Option DRAC IP Name Number Power Temperature Description Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP , and Subnet (IPv6 does not have Subnet). Displays the MAC addresses for DRAC, iSCSIn, or NETn.

  • Page 18: Hard-Drive Indicator Patterns For Raid

    Hard-Drive Indicator Patterns for RAID Figure 1-4. Hard-Drive Indicators 3.5-in carrier drive-activity indicator (green) Drive-Status Indicator Pattern (RAID Only) Blinks green two times per second About Your System 2.5-in carrier drive-status indicator (green and amber) Condition Identify drive/preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains off until all...

  • Page 19: Back Panel Features And Indicators

    Drive-Status Indicator Pattern (RAID Only) Blinks green, amber, and off Blinks amber four times per second Blinks green slowly Steady green Back Panel Features and Indicators Figure 1-5. Back Panel Features Item Indicator, Button, or Connector PCIe slot 1 PCIe slot 2 PCIe slot 3 Condition Drive predicted failure...
  • Page 20 Item Indicator, Button, or Connector PCIe slot 4 power supply 1 (PS1) power supply 2 (PS2) system identification button system status indicator system status indicator connector Ethernet connectors USB connectors (2) video connector serial connector iDRAC6 Enterprise port (optional) VFlash media slot (optional) About Your System Icon...

  • Page 21: Power Indicator Codes

    Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational. Redundant power supplies have an indicator that shows whether power is present or whether a power fault has occurred. •...

  • Page 22: Nic Indicator Codes

    Figure 1-6. Power Supply Status Indicator power supply status NIC Indicator Codes Figure 1-7. NIC Indicators link indicator Indicator Link and activity indicators are About Your System activity indicator Description The NIC is not connected to the network.

  • Page 23: Lcd Status Messages

    Indicator Link indicator is green Link indicator is amber Activity indicator is green blinking LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 24 Table 1-1. LCD Status Messages Code Text E1000 Failsafe voltage error. Contact support. E1114 Ambient Temp exceeds allowed range. E1116 Memory disabled, temp above range. Power cycle AC. E1210 Motherboard battery failure. Check battery. E1211 RAID Controller battery failure. Check battery.
  • Page 25 Table 1-1. LCD Status Messages (continued) Code Text E1229 CPU # VCORE Regulator failure. Reseat CPU. E122A CPU # VTT Regulator failure. Reseat CPU. E122C CPU Power Fault. Power cycle AC. E122D Memory Regulator # Failed. Reseat DIMMs. E122E On-board regulator failed.
  • Page 26 Table 1-1. LCD Status Messages (continued) Code Text E1313 Fan redundancy lost. Check fans. E1410 System Fatal Error detected. E1414 CPU # temp exceeding range. Check CPU heatsink. E1418 CPU # not detected. Check CPU is seated properly. E141C Unsupported CPU configur- ation.
  • Page 27 Table 1-1. LCD Status Messages (continued) Code Text E1420 CPU Bus parity error. Power cycle E1422 CPU # machine check error. Power cycle E1610 Power Supply # (### W) missing. Check power supply. E1614 Power Supply # (### W) error. Check power supply.
  • Page 28 Table 1-1. LCD Status Messages (continued) Code Text E1620 Power Supply # (### W) AC power error. Check PSU cables. E1624 Lost power supply redundancy. Check PSU cables. E1626 Power Supply Mismatch. PSU1 = ### W, PSU2 = ### W. E1629 Power required >...
  • Page 29 Table 1-1. LCD Status Messages (continued) Code Text E1711 PCI parity error on Bus ## Device ## Function ## PCI parity error on Slot #. Review & clear SEL. E1712 PCI system error on Bus ## Device ## Function ## PCI system error on Slot #.
  • Page 30 Table 1-1. LCD Status Messages (continued) Code Text E1715 Fatal I/O Error. Review & clear SEL. E1716 Chipset IERR Bus ## Dev ## Function ## . Review & clear SEL. E1717 CPU # internal error. Review & clear SEL. About Your System Cause The system BIOS has determined there has been...
  • Page 31 Table 1-1. LCD Status Messages (continued) Code Text E171F PCIe fatal error on Bus ## Device ## Function ## PCIe fatal error on Slot #. Review & clear SEL. E1810 Hard drive ## fault. Review & clear SEL. E1812 Hard drive ## removed.
  • Page 32 Table 1-1. LCD Status Messages (continued) Code Text E1A14 SAS cable A failure. Check connection. E1A15 SAS cable B failure. Check connection. E1A1D Control panel USB cable not detected. Check cable. E2010 Memory not detected. Inspect DIMMs. E2011 Memory configuration failure.
  • Page 33 Table 1-1. LCD Status Messages (continued) Code Text E2014 CMOS RAM failure. Power cycle E2015 DMA Controller failure. Power cycle E2016 Interrupt Controller failure. Power cycle E2017 Timer refresh failure. Power cycle E2018 Programmable Timer error. Power cycle E2019 Parity error. Power cycle Cause CMOS failure.
  • Page 34 Table 1-1. LCD Status Messages (continued) Code Text E201A SuperIO failure. Power cycle E201B Keyboard Controller error. Power cycle AC. E201C SMI initializatio n failure. Power cycle E201D Shutdown test failure. Power cycle E201E POST memory test failure. Check DIMMs. E2020 CPU configuration failure.
  • Page 35 Table 1-1. LCD Status Messages (continued) Code Text E2022 General failure during POST. Check screen message. E2023 BIOS unable to mirror memory. Check DIMMs. E2110 Multibit Error on DIMM ##. Reseat DIMM. E2111 SBE log disabled on DIMM ##. Reseat DIMM. E2113 Mem mirror OFF on DIMM ## &...
  • Page 36 Table 1-1. LCD Status Messages (continued) Code Text I1911 LCD Log Full. Check SEL to review all Errors. I1912 SEL full. Review & clear log. W1228 RAID Controller battery capacity < 24hr. W1627 Power required > PSU wattage. Check PSU and config.

  • Page 37: System Messages

    System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
  • Page 38 Table 1-2. System Messages (continued) Message Alert! iDRAC6 not responding. Rebooting. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! Node Interleaving disabled! Memory configuration does not support Node...
  • Page 39 Table 1-2. System Messages (continued) Message Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! Redundant memory disabled! Memory configuration does not support redundant memory.
  • Page 40 Table 1-2. System Messages (continued) Message BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board CPU set to minimum frequency. CPU x installed with no memory. CPUs with different cache sizes detected. CPUs with different core sizes detected! System halted CPUs with different...
  • Page 41 Table 1-2. System Messages (continued) Message Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed. Decreasing available memory DIMM configuration on each CPU should match.
  • Page 42 Table 1-2. System Messages (continued) Message Gate A20 failure Faulty keyboard controller; General failure Invalid configuration information - please run SETUP program. Invalid PCIe card found in the Internal_Storage slot! Keyboard controller failure Keyboard data line failure Keyboard stuck key failure Keyboard fuse has failed About Your System...
  • Page 43 Table 1-2. System Messages (continued) Message Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. Manufacturing mode detected Maximum rank count exceeded. The following DIMM has been disabled: x...
  • Page 44 Table 1-2. System Messages (continued) Message Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address , read value expecting value Memory set to minimum frequency. Memory tests terminated by keystroke. MEMTEST lane failure detected on Mirror mode disabled.
  • Page 45 Table 1-2. System Messages (continued) Message No boot device available No boot sector on hard drive No timer tick interrupt PCI BIOS failed to install PCIe Training Error: Expected Link Width is x , Actual Link Width is y . Causes Faulty or missing optical drive subsystem, hard drive,...
  • Page 46 Table 1-2. System Messages (continued) Message Plug & Play Configuration Error Quad rank DIMM detected after single rank or dual rank DIMM in socket. Read fault Requested sector not found SATA Port x device not found About Your System Causes Error encountered in initializing PCIe device;...
  • Page 47 Table 1-2. System Messages (continued) Message SATA port x device auto- sensing error SATA port x device configuration error SATA port x device error Sector not found Seek error Seek operation failed Shutdown failure General system error. The amount of system memory has changed Causes...
  • Page 48 Table 1-2. System Messages (continued) Message The following DIMMs should match geometry: x , x , ... The following DIMMs should in rank match count: x , x , ... The following DIMMs should match in size: x , x , ... The following DIMMs should in size...
  • Page 49 Table 1-2. System Messages (continued) Message Timer chip counter 2 failed configuration operation honored. System will now reset. configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system. WARNING: Modifying could prevent security.
  • Page 50 See the Unified Server Configuration user documentation for more information. Restore the flash memory using the latest version on support.dell.com. See the iDRAC6 user's guide for instructions on performing a field replacement of the flash memory. Reseat the memory modules.
  • Page 51 Table 1-2. System Messages (continued) Message Unused memory detected. DIMM’s installed in the following slot are not available when in mirror or 128-bit advanced ECC modes: x , x , x Warning: A fatal error has caused system reset! Please check the system event log! Warning: Control Panel is not...
  • Page 52 Table 1-2. System Messages (continued) Message Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. Warning! PSU mismatch. PSU redundancy lost. Check PSU.

  • Page 53: Warning Messages

    Table 1-2. System Messages (continued) Message Write fault Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see "Glossary." Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

  • Page 54: Other Information You May Need

    NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. About Your System...

  • Page 55: Using The System Setup Program And Uefi Boot Manager

    Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardware •...

  • Page 56: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> after you see the following message: <F2> = System Setup NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

  • Page 57: System Setup Options

    System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option System Time System Date...
  • Page 58 Option SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Embedded Server Management Power Management System Security Keyboard NumLock (On default) Report Keyboard Errors (Report default) Using the System Setup Program and UEFI Boot Manager Description Displays a screen to enable or disable the integrated SATA controller and ports.

  • Page 59: Memory Settings Screen

    Option F1/F2 Prompt on Error (Enabled default) Memory Settings Screen Option System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing (Enabled default) Memory Operating Mode Node Interleaving (Disabled default) Using the System Setup Program and UEFI Boot Manager Description Enables the system to halt on errors during POST, which allows the user to observe events that may scroll...

  • Page 60: Processor Settings Screen

    Processor Settings Screen Option 64-bit Core Speed Bus Speed Logical Processor (Enabled default) Virtualization Technology (Disabled default) Execute Disable (Enabled default) Number of Cores per Processor (All default) Turbo Mode C States (Enabled default) Processor X ID SATA Settings Screen Option Embedded SATA (ATA Mode default)

  • Page 61: Boot Settings Screen

    Option Port B (Off default) Boot Settings Screen Option Boot Mode (BIOS default) Boot Sequence Hard-Disk Drive Sequence USB Flash Drive Emulation Type (Auto default) Using the System Setup Program and UEFI Boot Manager Description Auto enables BIOS support for the device attached to SATA port B.

  • Page 62: Integrated Devices Screen

    Option Boot Sequence Retry (Disabled default) Integrated Devices Screen Option Integrated SAS/RAID Controller (Enabled default) User Accessible USB Ports (All Ports On default) Internal USB Port (On default) Internal SD Card Port Embedded NIC1 and NIC2 Embedded NIC3 and NIC4 Embedded Gb NICx (NIC1 default: Enabled with PXE;...

  • Page 63: Pci Irq Assignments Screen

    Option OS Watchdog Timer (Disabled default) I/OAT DMA Engine (Disabled default) Embedded Video Controller (Enabled default) PCI IRQ Assignments Screen Option <PCIe device> Serial Communication Screen Option Serial Communication (On without Console Redirection default) Using the System Setup Program and UEFI Boot Manager Description Sets a timer to monitor the operating system for activity, and aids in recovery if the system stops responding.

  • Page 64: Embedded Server Management Screen

    Option Serial Port Address (Serial Device 1=COM1, Serial Device2=COM2 default) External Serial Connector Failsafe Baud Rate (115200 default) Remote Terminal Type (VT 100/VT220 default) Redirection After Boot (Enabled default) Embedded Server Management Screen Option Front Panel LCD Options Options are User Defined String, Model Number, or User-Defined LCD String You can enter a name or other identifier for the system, to Using the System Setup Program and UEFI Boot Manager Description...

  • Page 65: Power Management Screen

    Power Management Screen Option Power Management CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Management Using the System Setup Program and UEFI Boot Manager Description Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: •...

  • Page 66: System Security Screen

    System Security Screen Option System Password Setup Password Password Status (Unlocked default) TPM Security (Off default) TPM Activation (No Change default) Using the System Setup Program and UEFI Boot Manager Description Displays the current status of the password security feature and allows a new system password assignment and verification.

  • Page 67: Exit Screen

    Option TPM Clear (No default) Power Button (Enabled default) NMI Button (Disabled default) AC Power Recovery (Last default) AC Power Recovery Delay Determines when the system restarts after power is Exit Screen Press <Esc> to exit the System Setup program; the Exit screen displays: •...

  • Page 68: Entering The Uefi Boot Manager

    Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft ® Windows Server and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.

  • Page 69: Uefi Boot Manager Screen

    UEFI Boot Manager Screen Option Continue <Boot options> UEFI Boot Settings System Utilities UEFI Boot Settings Screen Option Add Boot Option Delete Boot Option Enable/Disable Boot Option Change Boot Order One-Time Boot From File System Utilities Screen Option System Setup Using the System Setup Program and UEFI Boot Manager Description The system attempts to boot to devices starting with...

  • Page 70: System And Setup Password Features

    Option System Services BIOS Boot Manager Reboot System System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password." Your system is shipped without the system password feature enabled in BIOS. CAUTION: Anyone can access the data stored on your system if the system is running and unattended.
  • Page 71 2 Highlight the System Password option and press <Enter>. 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive. To erase a character, press <Backspace>...

  • Page 72: Using The Setup Password

    If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and must be shut down manually with the power button.

  • Page 73: Idrac Configuration Utility

    The password assignment is not case-sensitive. To erase a character, press <Backspace> or the left-arrow key. When you verify the password, the Setup Password changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.

  • Page 74: Entering The Idrac Configuration Utility

    • Enable a LAN Platform Event Trap (PET) destination. • Attach or detach the Virtual Media devices. • Change the administrative username and password and manage user privileges. • View System Event Log (SEL) messages or clear messages from the log. For additional information on using iDRAC6, see the documentation for iDRAC6 and systems management applications.

  • Page 75: Installing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 76 Figure 3-1. Inside the System (2.5-Inch Hard-Drive Chassis) USB connector for optional internal USB key hot-swappable cooling fans (4 or 5) processors (1 or 2) riser 2 (PCIe slots 3 and 4) iDRAC6 Enterprise card (optional) 11 SAS backplane 13 RAID battery (PERC only) 15 control panel Installing System Components Internal SD Module...

  • Page 77: Front Bezel (Optional)

    Front Bezel (Optional) A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons are accessible through the front bezel. See Figure 3-2. Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Pull up on the release latch next to the key lock.

  • Page 78: Installing The Front Bezel

    Installing the Front Bezel 1 Insert the hinge tab on the right of the bezel into the slot on the right side of the system front panel. 2 Rotate the left side of the bezel toward the system. 3 Press the bezel to the system to engage the latch. Information Tag The information tag is a slide-out label panel for system information including the Express Service tag, Embedded NIC1 MAC address, and...

  • Page 79: Opening And Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 80: Hard Drives

    Figure 3-3. Removing or Installing the Cover latch chassis hooks Hard Drives Depending on your chassis and backplane, your system has one of the following configurations: • Eight 2.5-inch drive bays • Four 3.5-inch drive bays with a flex bay for the optional tape backup unit •...

  • Page 81: Mixed Sas/Sata Hard-Drive Configurations

    All drives are installed at the front of the system and connect to the system board through the SAS backplane. Hard drives are supplied in special hot- swappable hard-drive carriers that fit in the hard-drive bays. CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap drive removal and insertion.

  • Page 82: Installing A Hard-Drive Blank

    Figure 3-4. Removing and Installing a Hard Drive Blank 3.5-in hard drive blank release latch Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive removal...

  • Page 83: Installing A Hot-Swap Hard Drive

    If the drive has been online, the green activity/fault indicator will flash as the drive is powered down. When the drive indicators are off, the drive is ready for removal. 3 Press the button on the front of the drive carrier and open the drive carrier release handle to release the drive.

  • Page 84: Removing A Hard Drive From A Hard-Drive Carrier

    Figure 3-5. Installing a Hot-Swap Hard Drive release button 3 Install the hot-swap hard drive. Press the button on the front of the drive carrier and open the handle. Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane.
  • Page 85 3 Attach the four screws to secure the hard drive to the hard-drive carrier. Figure 3-6. Installing a Hard Drive into a Drive Carrier hard-drive carrier hard drive screws (4) SAS screw hole Installing System Components...

  • Page 86: Power Supplies

    Power Supplies Your system supports the following power supply modules: • 570-W Energy Smart power supply • optional 870-W High Output power supply NOTE: The power supply label specifies the maximum power output. NOTE: The system does not support a mixed installation of High Output and Energy Smart power supplies.

  • Page 87: Replacing A Power Supply

    Figure 3-7. Removing and Installing a Power Supply power supply handle release latch Replacing a Power Supply 1 On a system with redundant power supplies, verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.

  • Page 88: Removing The Power Supply Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 89 Figure 3-8. Removing or Installing the Internal SD Module latch SD flash card release tab internal SD module connector 4 Connect the internal SD module cable to the connector on the control panel board. See Figure 3-8. 5 Close the system. See "Closing the System." 6 Reconnect the system and peripherals to their power sources, and turn them on.

  • Page 90: Removing The Internal Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Removing The Internal Sd Flash Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 92 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93: Internal Usb Cable

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: (Idrac6) Enterprise Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 95: Removing An Idrac6 Enterprise Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 96: Vflash Media (Optional)

    VFlash Media (Optional) The optional VFlash media is a Secure Digital (SD) card that can be used with the optional iDRAC6 Enterprise card. See "Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional)." 1 Locate the VFlash media slot on the back of the system and insert the contact-pin end of the SD card (with the label side facing up) into the slot.

  • Page 97: Nic Hardware Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Removing The Cooling Shroud

    CAUTION: Never operate your system with the cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. Removing the Cooling Shroud 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 100: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Replacing A Cooling Fan

    WARNING: Use caution when handling the fan until the fan blades stop spinning. 2 Press the release tab while grasping the ends of the fan and lift the fan straight up from the fan bracket. See Figure 3-13. Figure 3-13. Removing and Installing a Cooling Fan fan bracket Replacing a Cooling Fan 1 Align the fan plug with the connector at the base of the fan bracket and...

  • Page 102: Removing The Fan Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Replacing The Fan Bracket

    Figure 3-14. Removing and Installing the Processor Fan Bracket fan bracket fan connector on system board Replacing the Fan Bracket 1 Align the fan bracket down onto the bracket base so that the mounting pins fit correctly into the bracket base. See Figure 3-14. 2 Insert the bracket and engage the release levers to lock it in place.

  • Page 104: Removing The Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 105 7 If not already done, connect the power and interface cables from the optical drive to the system board connectors. Connect the power cable to the DVD/TBU_PWR connector on the front of the system board below the fan bracket. See Figure 6-2 for the location of the connector.
  • Page 106 Figure 3-16. Routing the Optical Drive Cable (2.5-inch Hard-Drive Chassis) optical drive connector SATA_A connector Installing System Components DVD/TBU_PWR connector cable retention bracket...

  • Page 107: Internal Tape Backup Unit

    Figure 3-17. Routing the Optical Drive Cable (3.5-inch Hard-Drive Chassis) optical drive connector cable retention bracket Internal Tape Backup Unit An optional internal tape backup unit can be installed in a chassis that has a flex bay. The tape backup unit connects either to the SATA controller on the system board for a SATA device, or to the SCSI controller expansion card for a SCSI device.
  • Page 108 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
  • Page 109 Figure 3-18. Preparing the Tape Backup Unit and Tray (3.5-in HDD Chassis Only) drive blank tray 6 Install the slide rails or tray on the tape backup unit. Figure 3-18 shows the 3.5-inch tray installation. 7 Align the tape backup unit with the flex bay and slide the unit in until the locking mechanism engages.

  • Page 110: Removing The Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 111: Integrated Storage Controller Card

    8 Insert the assembled blank tray into the flex bay and slide the unit in until the locking mechanism engages. 9 Close the system. See "Closing the System." 10 Reconnect your system and peripherals to their electrical outlets, and turn on the system.

  • Page 112: Removing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 113 Figure 3-20. Installing a Storage Controller Card dedicated storage controller card connector integrated storage controller card SAS_1 connector SAS_0 connector 3 Slide the storage controller’s card edge connector into the card slot on the riser until the card is fully seated. See Figure 3-20. 4 Connect the SAS_0 cable to the storage controller’s SAS_0 connector, and connect the SAS_1 cable to the controller’s SAS_1 connector.
  • Page 114 6 If not already done, route the interface and RAID battery cables in the cable path inside the right interior wall of the chassis beneath the cable retention bracket. See "Cable Routing" and Figure 3-21 through Figure 3-23. 7 Connect the SAS A cable to the SAS A connector on the backplane and, if applicable, connect the SAS B cable to the SAS B connector on the backplane.
  • Page 115 Figure 3-22. Storage Controller Card Cabling (Six 3.5-in Hard-Drive Chassis) RAID battery (PERC only) SAS A connector on backplane integrated storage controller card SAS_1 connector SAS B connector on backplane cable retention bracket SAS_0 connector RAID battery connector (PERC only) Installing System Components...

  • Page 116: Raid Battery

    Figure 3-23. Storage Controller Card Cabling (Four 3.5-inch Hard Drive Chassis) RAID battery (PERC only) cable retention bracket SAS_0 connector RAID Battery The information in this section applies only to systems with the optional PERC controller card. Removing a RAID Battery 1 Pull back gently on the right edge of the battery bay and draw out the RAID battery from the battery carrier.

  • Page 117: Installing A Raid Battery

    Installing a RAID Battery 1 Connect the battery cable to the connector on the battery. 2 Locate the battery bay on top of the hard drive bays. See Figure 3-1. 3 With the cable oriented toward the back, angle the left side of the RAID battery into the left side of the battery bay.

  • Page 118: Cable Routing

    Cable Routing Cables that extend through the system front-to-back are routed along a cable path within the interior right wall of the system chassis. The cables are secured by a cable retention bracket that attaches to the inner wall. Removing the Cable Retention Bracket 1 Remove the cooling shroud.

  • Page 119: Installing The Cable Retention Bracket

    Installing the Cable Retention Bracket 1 Insert the hooks and tabs of the cable retention bracket into the slots in the chassis wall and slide the bracket back until the latch engages. 2 Install the cooling fan bracket. See "Replacing the Fan Bracket." 3 Install the cooling shroud.

  • Page 120: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 121 NOTE: Before installing any expansion cards, see "Expansion Card Installation Guidelines." NOTE: The procedure for installing expansion cards into risers 1 and 2 is the same except that slots 3 and 4 on riser 2 have card-edge guides for installing 24.13-cm (9.5-in) expansion cards.

  • Page 122: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 123: Removing Expansion-Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 124: Replacing Expansion-Card Riser 1

    2 Open the system. See "Opening the System" on page 79. 3 Disconnect all cables connected to the expansion card. 4 Remove all expansion cards from the expansion-card riser. See "Removing an Expansion Card" on page 122. 5 Press the tab at the bottom of the riser to release the board from the card slot and lift expansion-card riser 1 off of the mounting pins and out of the system.

  • Page 125: Removing Expansion-Card Riser 2

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 126: Replacing Expansion-Card Riser 2

    1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See Opening the System. 3 Disconnect all cables connected to the expansion card. 4 Remove any expansion cards from the expansion-card riser. See "Removing an Expansion Card."...

  • Page 127: Removing Expansion-Card Riser 2 From The Expansion-Card Bracket

    Figure 3-28. Removing and Replacing Expansion-Card Riser 2 expansion-card riser 2 pin collars (2) riser 2 connector on system board Removing Expansion-Card Riser 2 From the Expansion-Card Bracket 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 128: Replacing The Riser 2 Board On The Expansion-Card Bracket

    Figure 3-29. Removing and Replacing the Riser 2 Board expansion-card bracket tab slot (4) screw 5 Remove the expansion-card riser board: Using a Phillips screwdriver, remove the securing screw from the assembly. See Figure 3-29. Slide the riser board off of the four securing tab hooks. Lift the riser board from the bracket.

  • Page 129: System Memory

    4 Reinstall expansion-card riser 2. See "Replacing Expansion-Card Riser 2." 5 Install all expansion cards in the expansion-card slots. See "Installing an Expansion Card." 6 Close the system. See "Closing the System." 7 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
  • Page 130 • In a dual-processor configuration, the memory configuration for each processor must be identical. • Memory modules of different sizes can be mixed within a memory channel (for example, 2-GB, 8-GB, and 4-GB), but all populated channels must have identical configurations. •...

  • Page 131: Mode-Specific Guidelines

    Mode-Specific Guidelines Three memory channels are allocated to each processor. The number of channels and allowable configurations depend on the memory mode selected. Advanced ECC (Lockstep) Mode Support In this configuration, the two channels closest to the processor are combined to form one 128-bit channel.
  • Page 132 Table 3-2. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) Memory Memory Module Mode Size Optimizer 2-GB 4-GB 8-GB Installing System Components Memory Sockets Single Processor Physical Memory (GB) Dual Processor Available Physical Memory Memory (GB) (GB) Available Memory (GB)
  • Page 133 Table 3-2. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) Memory Sockets Memory Memory Module Mode Size Advanced 2-GB vacant X 4-GB vacant X 8-GB vacant X Mirroring 2-GB vacant X 4-GB vacant X 8-GB vacant X When available Requires x4- or x8-based memory modules Single Processor Physical...

  • Page 134: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 135 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Remove the cooling shroud. See "Removing the Cooling Shroud." 4 Locate the memory module sockets. See Figure 6-2. 5 Press outward on the memory module ejectors to allow the memory module to be inserted into the socket.

  • Page 136: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 137: Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 138 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Release the other heat-sink release lever. 8 Gently lift the heat sink off of the processor and set the heat sink aside upside down (thermal grease side facing up). Figure 3-31.
  • Page 139 Figure 3-32. Installing and Removing a Processor socket-release lever processor shield socket key (2) CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.

  • Page 140: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 141: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 142 5 Remove the system battery. Support the battery connector by pressing down firmly on the positive side of the connector. Press the battery toward the positive side of the connector and lift it up out of the securing tabs at the negative side of the connector. Figure 3-33.

  • Page 143: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 144: Removing The Control Panel Board

    4 Close the system. See "Closing the System." 5 Reconnect the system to the power source and turn on the system and attached peripherals. Figure 3-34. Removing and Installing the Control Panel front panel screw (Torx) control panel board mounting screws (3 Torx) Removing the Control Panel Board CAUTION: Many repairs may only be done by a certified service technician.

  • Page 145: Installing The Control Panel Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

  • Page 146: Sas Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 147: Installing A Sas Backplane

    Figure 3-35. Removing and Installing a SAS Backplane drive bays power cable from system board SAS B cable securing tabs (7) Installing a SAS Backplane 1 Install the SAS backplane: Lower the backplane into the system, being careful to avoid damaging components on the face of the board.

  • Page 148: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 149 7 Remove the two riser boards. See "Removing Expansion-Card Riser 1" and "Removing Expansion-Card Riser 2." 8 Remove the fan bracket. See "Removing the Fan Bracket." 9 Six 3.5-inch hard-drive chassis only: Remove the SAS backplane. See "Removing the SAS Backplane." CAUTION: To prevent damage to the drives and backplane, you must remove the SAS drives from the system before removing the backplane.

  • Page 150: Installing The System Board

    Figure 3-36. System Board Removal system-board tray riser release pin Installing the System Board 1 Unpack the new system board and remove the label placard that is inserted in the memory module socket. 2 Remove the labels from the placard and affix them to the information tag on the front of the system.
  • Page 151 Push the system board toward the back of the chassis until the blue retention pin locks into place. 6 If applicable, transfer the NIC hardware key. 7 Replace the riser boards. See "Replacing Expansion-Card Riser 1" and "Replacing Expansion-Card Riser 2." 8 Reinstall the integrated storage controller card.
  • Page 152 Installing System Components...

  • Page 153: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 154: Troubleshooting The Video Subsystem

    4 Try using a monitor that is known to be working. 5 Run the appropriate online diagnostic test. See "Using Dell™ PowerEdge™ Diagnostics." If the tests run successfully, the problem is not related to video hardware.

  • Page 155: Troubleshooting A Serial I/O Device

    If the problem is resolved, replace the serial device. If the problem persists, see "Getting Help." Troubleshooting a NIC 1 Run the appropriate online diagnostic test. See "Using Dell™ PowerEdge™ Diagnostics." 2 Restart the system and check for any system messages pertaining to the NIC controller.

  • Page 156: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 157: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 158: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 159: Troubleshooting System Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 160: Troubleshooting A Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 161 1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell™ PowerEdge™ Diagnostics." If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.

  • Page 162: Troubleshooting An Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 163: Troubleshooting An Internal Usb Memory Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 164: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 165: Troubleshooting A Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 166: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 167: Troubleshooting A Storage Controller

    When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and the controller. 1 Run the appropriate online diagnostic test. See "Using Dell™ PowerEdge™ Diagnostics." 2 Enter the System Setup program and ensure that the SAS or PERC controller is enabled.

  • Page 168: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 5 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
  • Page 169 3 Open the system. See "Opening the System." 4 Verify that the installed expansion cards are compliant with the expansion- card installation guidelines. See "Expansion Card Installation Guidelines." 5 Reseat any expansion card that is not firmly seated in its connector. See "Installing an Expansion Card."...

  • Page 170: Troubleshooting The Processor(S)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 171 16 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 17 Run the appropriate online diagnostic test. If the test fails, the processor is faulty. See "Getting Help." 18 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 172 Troubleshooting Your System...

  • Page 173: Running The System Diagnostics

    Using Dell™ PowerEdge™ Diagnostics To assess a system problem, first use the online Dell PowerEdge Diagnostics. Dell PowerEdge Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications ports, NICs, CMOS, and more.

  • Page 174: When To Use The System Diagnostics

    • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.

  • Page 175: Using The Custom Test Options

    Testing Option Information Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.

  • Page 176: Viewing Information And Results

    Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. •...

  • Page 177: Jumpers And Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 178 Figure 6-1. System Board Jumpers Jumper Setting PWRD_EN NVRAM_CLR Jumpers and Connectors Description Pins 2 and 4 The password feature is enabled. (default) Pins 4 and 6 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle.
  • Page 179 Jumper Setting Description Pins 1 and 3 The configuration settings are cleared at the next system boot. If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restoring the configuration information.

  • Page 180: System Board Connectors

    System Board Connectors Figure 6-2. System Board Connectors Connector RISER2 RISER1 Jumpers and Connectors Description expansion-card riser 2 connector expansion-card riser 1 connector...
  • Page 181 Connector iDRAC6 SATA_A SATA_B FAN5 BP_PWR CPU2 10 FAN4 11 BATTERY 12 DVD/TBU_PWR 13 FAN3 14 CPU1 15 CTRL_USB 16 FAN2 17 CTRL_PNL 18 FAN1 Description iDRAC6 Enterprise card connector SATA A connector SATA B connector memory module slot B1(white release lever) memory module slot B4 memory module slot B7 memory module slot B2(white release lever)

  • Page 182: Sas Backplane Board Connectors

    Connector 19 A1 20 PWR2 21 PWR1 22 ISCSI_KEY SAS Backplane Board Connectors Figure 6-3. SAS Backplane Board for 2.5-Inch Hard Drives Jumpers and Connectors Description memory module slot A1(white release lever) memory module slot A4 memory module slot A7 memory module slot A2(white release lever) memory module slot A5 memory module slot A8...
  • Page 183 drive 0 – drive 3 connectors backplane power (BKPLN) SAS B connector Figure 6-4. SAS Backplane Board for 3.5-Inch Hard Drives (4 Slots) drive 1 connector drive 3 connector backplane power (BP_PWR) drive 4– drive 7 connectors SAS A connector front back drive 0 connector...
  • Page 184 Figure 6-5. SAS Backplane Board for 3.5-Inch Hard Drives (6 Slots) drive 1 connector drive 3 connector drive 5 connector backplane power (BP_PWR) SAS B connector Jumpers and Connectors front back drive 0 connector drive 2 connector drive 4 connector SAS A connector...

  • Page 185: Expansion-Card Riser-Board Components And Pcie Buses

    Expansion-Card Riser-Board Components and PCIe Buses Figure 6-6. PCIe Expansion-Card Riser 1 Components slot 1 PCIe - x4 link (full-height, 30.99- cm [12.2-in] length) storage controller socket release button slot 2 PCIe - x4 link (low profile, 24.13- cm [9.5-in] length) card edge connector Jumpers and Connectors...
  • Page 186 Figure 6-7. Standard PCIe Expansion-Card Riser 2 Components chassis intrusion switch slot 3 PCIe x8 link (full-height, 24.13- cm [9.5-in] length) pin collars (2) Jumpers and Connectors screw slot 4 PCIe x8 link (full-height, 24.13- cm [9.5-in] length) card edge connector...

  • Page 187: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 188 See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on the system board. 4 Close the system. See "Closing the System." 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the disabled position.

  • Page 189: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 190 Getting Help...

  • Page 191: Glossary

    Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located.
  • Page 192 CPU — Central processing unit. See processor. DC — Direct current. DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver —...
  • Page 193 I/O — Input/output. A keyboard is an input device, and a monitor is an output device. In general, I/O activity can be differentiated from computational activity. iDRAC, iDRAC6 — Integrated Dell Remote Access Controller. A systems management hardware and software solution that provides remote management capabilities, crashed system recovery, and power control functions for Dell PowerEdge systems.
  • Page 194 KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used.
  • Page 195 memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). memory key — A portable flash memory storage device integrated with a USB connector.
  • Page 196 PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack. peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system. pixel —...
  • Page 197 — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 198 TB — Terabyte(s); 1024 gigabytes or 1,099,511,627,776 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000,000 bytes. TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable.
  • Page 199 a specific graphics resolution, you must install the appropriate video drivers and your monitor must support the resolution. virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems.
  • Page 200 Glossary...

  • Page 201: Index

    2, 186-187 NIC, 20 SAS backplane board, 182 serial, 20 system board, 180 USB, 12 video, 12 contacting Dell, 189 control panel assembly features, 12 LCD panel features, 15 control panel board installing, 145 removing, 144 control panel display module...
  • Page 202 99 cover closing, 79 opening, 79 damaged systems troubleshooting, 157 Dell contacting, 189 diagnostics testing options, 174 using Dell PowerEdge Diagnostics, 173 DIMMs See memory modules (DIMMs). drive blank installing, 82 removing, 81 drive carrier hard drive, 84 DVD drive See optical drive.
  • Page 203 128 SAS backplane board, 147 SD card, 90 storage controller, 112 tape backup unit, 107 VFlash SD card, 96 Integrated Dell Remote Access Controller See iDRAC6 Enterprise card. integrated storage controller See storage controller. internal SD flash card installing, 90...
  • Page 204 jumpers (system board), 177 keyboard troubleshooting, 154 LAN-on-motherboard (LOM) See NICs. LCD panel features, 15 menus, 16 memory troubleshooting, 160 Memory Mirroring memory mode, 131 memory mode Advanced ECC, 131 Memory Mirroring, 131 Optimizer, 131 memory modules (DIMMs) configuring, 129 installing, 134 RDIMM configurations, 132 removing, 136...
  • Page 205 removing, 122 riser boards, 185 troubleshooting, 168 POST accessing system features, 11 power indicators, 12, 21 power supplies indicators, 21 removing, 86 replacing, 87 troubleshooting, 158 power supply blank, 88 processor installing, 140 removing, 137 troubleshooting, 170 upgrades, 137 See power supply. RAID battery installing, 117 removing, 116...
  • Page 206 3.5-in HDD chassis, 115 cabling for six 3.5-in HDD chassis, 116 installing, 112 removing, 112 Index troubleshooting, 167 support contacting Dell, 189 system board connectors, 180 installing, 150 jumpers, 177 removing, 148 system cooling troubleshooting, 159 system features...
  • Page 207 tape backup unit installing, 107 removing, 110 troubleshooting, 165 TPM security, 66 troubleshooting cooling fans, 160 damaged system, 157 external connections, 153 hard drive, 166 internal USB memory key, 163 keyboard, 154 memory, 160 NIC, 155 optical drive, 164 PCIe expansion cards, 168 power supplies, 158 processor(s), 170 SD card, 162...
  • Page 208 Index...

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