Using Support Tools
Starting Dell Diagnostics From the Drivers and
NOTE: Your computer may or may not have
an external optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.
Drivers and Utilities disc.
Shut down and restart the computer.
When the DELL logo appears, press <0>
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
When the boot device list appears, highlight
CD/DVD/CD-RW and press <Enter>.
the menu that appears and press <Enter>.
Type 1 to start the CD menu and press
<Enter> to proceed.
the numbered list. If multiple versions are
listed, select the version appropriate for your
When the Dell Diagnostics
appears, select the test you want to run.
Boot from CD-ROM option from
Run the 32 Bit Dell Diagnostics from