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User Guide
Tracer Concierge™ System for
Small Buildings
Pre-Packaged Control Panel and Display
product image goes here, centered on page
Please retain this document for future reference.
Only qualified personnel should install and service the equipment. The installation,
starting up, and servicing of heating, ventilating, and air-conditioning equipment can
be hazardous and requires specific knowledge and training. Improperly installed,
adjusted or altered equipment by an unqualified person could result in death or
serious injury. When working on the equipment, observe all precautions in the
literature and on the tags, stickers, and labels that are attached to the equipment.
August 2020
SAFETY WARNING
BAS-SVU031J-EN
X39641274001
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Summary of Contents for Trane Technologies Tracer Concierge
- Page 1 User Guide Tracer Concierge™ System for Small Buildings Pre-Packaged Control Panel and Display product image goes here, centered on page X39641274001 Please retain this document for future reference. SAFETY WARNING Only qualified personnel should install and service the equipment. The installation, starting up, and servicing of heating, ventilating, and air-conditioning equipment can be hazardous and requires specific knowledge and training.
- Page 2 Introduction Read this manual thoroughly before operating or servicing this unit. Warnings, Cautions, and Notices Safety advisories appear throughout this manual as required. Your personal safety and the proper operation of this machine depend upon the strict observance of these precautions.
- Page 3 All trademarks referenced in this document are the trademarks of their respective owners. Revision History • Updated Cover Page to Tracer Concierge™ System for Small Buildings Pre- Packaged Control Panel and Display. • Updated Navigating Tracer Concierge to Navigating Tracer 10-inch Display Occupant View chapter.
- Page 4 Table of Contents Table of Contents Overview ............6 Navigating Tracer 10-inch Display Occupant View .
- Page 5 Overview Overview The Tracer Concierge System for Small Buildings is a cost-effective solution that makes day-to-day operation of your HVAC and lighting systems easier. A bundled system of pre-engineered applications means you get advanced capabilities for building management with less risk. With built-in functionality, including overrides, temperature setpoint changes, and daily monitoring, the Tracer Concierge System is flexible and easy to use.
- Page 6 Managing Zones Managing Zones The main screen provides an overview of all the zones in Tracer Concierge System. The first five zones are displayed. Swipe left to view additional zones, if applicable. Figure 2. Main screen Element Description Menu: tap the menu to access schedules, settings, and help...
- Page 7 Managing Zones Figure 3. Zone examples Element Description Lighting only zone HVAC and lighting zone HVAC only zone Changing a Setpoint If an area is too hot or too cold, you can adjust the setpoint for its zone. On the main screen, tap the up or down area for the desired zone.
- Page 8 Managing Zones Turning On Heating, Cooling, or Lighting The Tracer Concierge System uses operating-hours schedules to use less energy when a building is not in use. For example, if a business is closed after 5 pm, the lights are turned off and the temperature is set higher in the summer or lower in the winter for energy conservation.
- Page 9 Managing Schedules If you arrive in the building outside of operating hours, for example earlier in the morning than typical. 1. Tap the power button to enable the system. The lights will come on (if setup), the fans will start, and the temperature will start to change to the normal temperature. 2.
- Page 10 Managing Schedules Figure 8. Operating hours schedule In this example, Parking Lot Lights, the schedule indicates when the lights in the parking lot should be turned on. The blue bar shows when the lights are on or occupied. Figure 9. Parking lots light schedule Changing Schedules Edit Schedules...
- Page 11 Managing Schedules Figure 10. Edit occupied period 3. Select: • Change All (day of the week) to update the operating hours schedule going forward for that particular day of the week. • Change Single Date to change the schedule for just a single day. 4.
- Page 12 To access Settings, from the menu, tap Settings. Connecting to the System Controller The connection tab displays System Controller Connection Settings that were set during the initial Tracer Concierge System installation. Figure 12. Connection tab BAS-SVU031J-EN...
- Page 13 Configuring Zones Configuring Zones *Only available on the Tracer 10-inch display and is not available on the Trane BAS Occupant App. The Zones tab allows you to configure what is displayed on the main screen. 1. Drag zones to the top row that you want to display on the main screen. Drag zones to reorder the zones.
- Page 14 Configuring Zones Figure 14. Options tab PIN Support The Tracer 10-inch Display allows you to set two PIN numbers. • Admin PIN Support requires users to enter the Admin PIN to view or modify System Controller connection settings, Zone configuration, display options, and contact information.
- Page 15 The Help menu allows you to: • Change your Language setting • View contact information for the person or office to contact if you have issues with the Tracer Concierge System • View video tutorials • View alerts for the Tracer 10-inch display...
- Page 16 Help Contact The Contact tab provides contact information. Figure 17. Contact tab To update contact information: 1. Tap in the appropriate box. Update the contact information. 2. Tap Save. Video Tutorials The Quick Start Video Tutorial demonstrates key features of the Tracer 10-inch display. Tap the triangle button to view the video.
- Page 17 Help Figure 19. Alert tab When an alert occurs: 1. On the Help menu, tap the Alerts tab. 2. Notify the person listed as the contact of the alert. 3. Provide the details of the alert as displayed on the Alert tab. 4.
- Page 18 IT technology that provides a standard and secure way to access a Tracer Concierge system when outside of your network. If your system was configured to use Trane Connect, you will receive an email with instructions for creating a password.
- Page 19 Downloading and Installing the BAS Occupant Mobile Application Connecting the App Using a Network Connection To connect the BAS Occupant app to your Tracer Concierge System: 1. Use Network Connection is selected by default. Figure 20. Network connection 2. Enter the IP Address or host name of the Tracer System controller.
- Page 20 Downloading and Installing the BAS Occupant Mobile Application Connecting to the App using Trane Connect To connect the BAS Occupant app to your Tracer System Controller: 1. Tap Use Trane Connect. A pop-up widow appears. 2. Enter your Trane Connect User Name (e-mail address). 3.
- Page 21 Troubleshooting 8. Enter your Password. 9. Tap Connect. 10.The app will restart and connect. Troubleshooting Why are the arrows disabled on a zone? If Setpoint Limits are enabled, you can only change a setpoint by a set number of degrees (three by default). Once this limit is reached, the up and down arrows are disabled for that zone.
- Page 22 Troubleshooting Figure 24. Back of the display Power button I forgot my PIN number. How can I reset it? Contact your Local Trane Office for assistance. I see dashes on the display instead of temperatures. If communication loss occurs between the System Controller and the display, or between System Controller and the unit controllers, some elements of the screen may disappear temporarily and/or the display may restart.
- Page 24 Trane - by Trane Technologies (NYSE: TT), a global climate innovator - creates comfortable, energy efficient indoor environments for commercial and residential applications. For more information, please visit trane.com or tranetechnologies.com. Trane has a policy of continuous product and product data improvement and reserves the right to change design and specifications without notice.
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