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D-Box G5 User Manual

Haptic system
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231-914-0001-EN10
January 2025
231-914-0001-EN10

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Summary of Contents for D-Box G5

  • Page 1 231-914-0001-EN10 January 2025 231-914-0001-EN10...
  • Page 2 TABLE OF CONTENTS IMPORTANT SAFETY INSTRUCTIONS ............................. 3 G5 HAPTIC SYSTEM SPECIFICATION: ............................. 5 INTRODUCTION ................................7 INSTALLATION GUIDELINES ............................8 ..........................8 INIMUM PACING ETWEEN CTUATORS ............................8 APTIC CTUATOR LIGNMENT ............................9 APTIC CTUATOR TRAIGHTNESS ................................9 EVEL URFACE ..............................9 EIGHT ISTRIBUTION VOLTAGE SELECTION ..............................
  • Page 3 D-BOX Technologies Inc. is in no way responsible for any damages of any kind arising from the use of this D- BOX haptic system and the owners and/or users of this D-BOX haptic system hereby agree not to hold D- BOX Technologies Inc.
  • Page 4 Please make sure to provide the serial numbers (Haptic Bridge & Haptic Actuators) of your haptic system when contacting your reseller support team (or the D-BOX Technical Support team if you are an integrator and your system was bought directly from D-BOX).
  • Page 5 G5 HAPTIC SYSTEM SPECIFICATION: 231-914-0001-EN10...
  • Page 6 G5 HAPTIC BRIDGE HB240 (USB & KineChain) HB140 (USB) G5 HAPTIC ACTUATOR 231-914-0001-EN10...
  • Page 7 Featuring a completely new form factor as well as simpler infrastructure and simpler connections, G5 offers all the benefits you have come to know and love from D-BOX in terms of performance, realism, and reliability, but now in an all-new package ready to make the operation and installation of our systems easier than ever before! Gone are the days of multiple large ACM boxes, as our new “haptic bridge”...
  • Page 8 2. INSTALLATION GUIDELINES When integrating your D-BOX G5 haptic system, please comply with the following guidelines. This will help you keep your product healthy and maximize its life span! If you must deviate from the guidelines, please contact us to make sure you are still using the system as prescribed.
  • Page 9 2.5 Weight Distribution Each actuator has a 250-lb maximal payload. When integrating the haptic system on a platform, D-BOX recommends balancing the center of gravity (CG) of the platform to ensure each haptic actuator supports an equal load.
  • Page 10 Set all haptic actuators to meet your region power voltage by using the switch selector located underneath the casing: NOTE: The Haptic Bridge has a universal power supply supplied by D-BOX 4. ACTUATOR ENDING INSTALLATION G5 haptic actuators come native with a non-captive ending.
  • Page 11 4.2 Captive Ending Installation The D-BOX captive ending is a 2 components assembly: Ball Joint Spacer Retainer Spacer Retainer: The spacer-retainer allows specific movements of the ball joint on both X and Y axes, thus eliminating any constraints during the movement of the platform. There are 2 models of spacer retainer.
  • Page 12 2 or 3 Haptic Actuators: Captive endings must be installed off-centre from the spacer retainers as follow: OUTWARD OUTWARD OUTWARD 4 Haptic Actuators: Captive endings must be installed in the middle of the spacer retainers as follow: 231-914-0001-EN10...
  • Page 13 INSTALLATION: Never operate the Haptic Actuator without the ending installed. This may lead to irreparable damages to the Haptic Actuator. STEP 1: Remove the existing non captive ending by removing the two (2) screws using a 4mm Allen Key. STEP 2: Attach the piston adaptor with the four (4) provided screws.
  • Page 14 5. BRACKETS INSTALLATION D-BOX offers two (2) types of brackets: ‘’L’’ and ‘’U’’ shaped. The screws to attach your Haptic Actuator to the bracket are included with your Haptic Actuator however, you need to provide the screws to mount the brackets to your platform.
  • Page 15 5.2 ‘’L’’ Brackets Installation Install the ‘’L’’ bracket first on your Haptic Actuators using the provided screws then attach the assembly to your platform: Torque: 100 lbf·in (11 Nm) NOTE: Screws to attach the bracket to your platform are not included. 6.
  • Page 16 6.2 1-Actuator Configuration Enter Config# 1050 to configure your system using the D-BOX System Configurator (see section 8.3) 6.3 2-Haptic Actuator Configurations Enter Config# 10721 to configure your system using Enter Config# 10719 to configure your system using the D-BOX System Configurator (see section 8.3) the D-BOX System Configurator (see section 8.3)
  • Page 17 6.4 3-Haptic Actuator Configurations Enter Config# 10731 to configure your system using Enter Config# 10733 to configure your system using the D-BOX System Configurator (see section 8.3) the D-BOX System Configurator (see section 8.3) 6.5 4-Haptic Actuator Configuration Enter Config# 10774 to configure your system using the D-BOX System Configurator (see section 8.3)
  • Page 18 6.6 Haptic Expander For a configuration using more than 4 Haptic Actuators, you need to use a D-BOX Haptic Expander (HX4) to increase the number of ports from the Haptic Bridge (HB140 or HB240). D-BOX Haptic Expander (HX4): The Haptic Expander must be connected into port A of the Haptic Bridge. The first four (4) Haptic Actuators must be connected to the HX4.
  • Page 19 6.6.2 6-Actuator Configuration 231-914-0001-EN10...
  • Page 20 6.6.3 7-Actuator Configuration 231-914-0001-EN10...
  • Page 21 6.6.4 8-Actuator Configuration 231-914-0001-EN10...
  • Page 22 • 512 MB of free RAM for D-BOX Coded Gaming and an additional 1 GB if using D-BOX Coded Video mode 850 MB free space on drive for D-BOX Coded Gaming and an additional 23 GB for the D-BOX Coded •...
  • Page 23 You can select your haptic experience in the HaptiSync Mode section: Premium haptic experiences for D-BOX coded apps, simulators & games. D-BOX Coded Gaming Use the adaptive gaming mode if your title is not in the list. Visit this page for detailed instructions: https://support.d-box.com/en/knowledge/hsc-dbox-coded-gaming...
  • Page 24 8.2.1 D-BOX HaptiSync Center – Haptic Output section The Haptic Output section of the D-BOX HaptiSync Center allows you to manage the settings and features related to your hardware. These settings will apply to all games and software on your computer.
  • Page 25 This application displays live health and operational data for all connected haptic systems. This is useful to troubleshoot your haptic system: 8.2.4 D-BOX Stimuli Presenter The D-BOX Stimuli Presenter is a keyboard-controlled application to send basic signals to the haptic system, helpful for tests and demos: 231-914-0001-EN10...
  • Page 26 8.3 D-BOX System Configurator The D-BOX System Configurator is a free software tool used to update and configure your haptic system. It is necessary to update and configure your system since it comes from factory with a blank configuration. The D-BOX System Configurator is compatible with Microsoft Windows 7, 8, 10 & 11 - 64 bits.
  • Page 27 You are now ready to live an immersive haptic experience! TROUBLESHOOTING This section contains step by step instruction to troubleshoot your G5 haptic system. If you need additional support, contact your reseller support team or the D-BOX Technical Support team if your system was bought directly from D-BOX.
  • Page 28 STEP 7: Reset all the global settings in the D-BOX HaptiSync Center (Haptic Output section). STEP 8: Reset the specific motion code settings for the game you are using. If playing a game using the D- BOX Coded Gaming mode, select your game in the Library, click Haptic Settings &...
  • Page 29 D-BOX Updater icon then select Check for updates: STEP 10: Make sure you have configured (if not done by your dealer) your G5 haptic system using the latest version of the D-BOX System Configurator software (see section 8.2).
  • Page 30 Blinking amber detected / no ends). Do not use a USB HUB. communication. Make sure you have the latest version of D-BOX HaptiSync Center installed (see section 8.2). Verify that all Haptic Actuators are set to your region’s System fault or haptic actuator has not been set power voltage (see section 3).
  • Page 31 10.5 Troubleshooting with D-BOX System Monitor The D-BOX System Monitor software is the right tool to test and diagnose your haptic system. The software is accessible by clicking ‘Monitoring & Diagnostics’ in the Haptic Output tab of the HaptiSync Center.
  • Page 32 Overview Tab: The Overview tab displays a live overall 3D view of your D-BOX haptic platform and its current state. Haptic Actuators in a pending or alarm state are displayed as yellow or red: The Identify Actuators button is used...
  • Page 33 Connections Tab: The Connections tab lists the components of your platform. The status light is displayed as well as any active alarm: Dots show the status of the D-BOX equipment. Red dots indicate a failure. Nodes description Motion Player: The Communication Unit/Haptic Bridge connected to your computer.
  • Page 34 (Motion Player/Communication Unit/Haptic Bridge, and Haptic Actuators): 10.6 Faults and Corrective Actions Here is a list of the faults you can find in the D-BOX System Monitor (Details tab) including the corrective actions: FAULTS...
  • Page 35 If the error persists, contact your reseller support while. team or D-BOX Technical Support if your system was purchased directly from D-BOX. Do a visual inspection to make sure nothing is blocking the travel of the Haptic Actuator.
  • Page 36 Haptic Actuators of the platform (as disconnected, or that the centered as possible). temperature is too low. In System Monitor, weight limits in ''D-BOX Newton'' If the temperature shown should be lower than 1900N. is around 561 degrees, it...
  • Page 37 FAULTS CAUSES CORRECTIVE ACTIONS When the position of the Verify that you are running a D-BOX certified haptic Haptic Actuator is over its code. Call D-BOX Support for validation if limits. Should never occur necessary. in normal operation Out of bounds Fault conditions.
  • Page 38 This section covers a step-by-step approach to help you fix issues related to the host software (game) or haptic code. STEP 1: Make sure you are using the latest version of D-BOX HaptiSync Center (see section 8.2). STEP 2: Make sure that your HaptiSync Mode is set to D-BOX Coded Gaming.
  • Page 39 Update Haptic Code: STEP 6: Make sure to launch the game from the D-BOX HaptiSync Center. Select the game then click the Launch button at the bottom. Some games may need to be launched in a specific way. Read the...