Problems With Remote Management; Problems Accessing The Prestige; Table 67 Troubleshooting Telnet; Table 68 Troubleshooting Accessing The Prestige - ZyXEL Communications P-320W User Manual

16.5 Problems with Remote Management

Table 67 Troubleshooting Telnet

PROBLEM
Cannot access the
Prestige from the
LAN or WAN.

16.6 Problems Accessing the Prestige

Table 68 Troubleshooting Accessing the Prestige

PROBLEM
I cannot
access the
Prestige.
I cannot
access the
web
configurator.
Chapter 16 Troubleshooting
CORRECTIVE ACTION
Refer to Section 11.1.1 on page 119
may not be possible.
When NAT is enabled:
• Use the Prestige's WAN IP address when configuring from the WAN.
• Use the Prestige's LAN IP address when configuring from the LAN.
CORRECTIVE ACTION
The username is "admin". The default password is "1234". The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file. This restores all of the factory defaults including the
password.
Use the Prestige's WAN IP address when configuring from the WAN. Refer to the
instructions on checking your WAN connection.
Use the Prestige's LAN IP address when configuring from the LAN. Refer to for
instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer's IP address must match it. Refer to the chapter on
remote management for details.
Your computer's and the Prestige's IP addresses must be on the same subnet for LAN
access.
If you changed the Prestige's LAN IP address, then enter the new one as the URL.
See the following section to check that pop-up windows, JavaScripts and Java
permissions are allowed.
You may also need to clear your Internet browser's cache.
In Internet Explorer, click Tools and then Internet Options to open the Internet
Options screen.
In the General tab, click Delete Files. In the pop-up window, select the Delete all
offline content check box and click OK. Click OK in the Internet Options screen to
close it.
If you disconnect your computer from one device and connect it to another device that
has the same IP address, your computer's ARP (Address Resolution Protocol) table
may contain an entry that maps the management IP address to the previous device's
MAC address).
In Windows, use arp -d at the command prompt to delete all entries in your computer's
ARP table.
P-320W User's Guide
for scenarios when remote management
153