Fax Problems; Common Windows Problems Contents - Dell Multifunction Color Laser Printer 1235cn User Manual

Fax problems

CONDITION
The printer is not • Unplug the power cord and plug it in again.
working, there is no • Ensure that there is power to the electrical
display and the outlet.
buttons are not
working
No dial tone sounds • Check that the phone line is connected
properly.
• Check that the phone socket in the wall is
working by plugging in another phone.
The numbers stored Ensure that the numbers are stored in memory
correctly. Print a Address Book list, referring
in memory do not
to page 45.
dial correctly
The original does not • Ensure that the paper is not wrinkled and
feed into the printer you are putting it in correctly. Check that the
original is the right size, not too thick or thin
• Ensure that the ADF is firmly closed.
• The ADF rubber pad may need to be
replaced. Contact a service representative.
Faxes are not • The receiving mode should be set to Fax.
received • Ensure that there is paper in the tray.
automatically • Check to see if the display shows any error
message. If it does, clear the problem.
The printer does not • Ensure that the original is loaded in the ADF
send or on the scanner glass.
• Sending should show up on the display.
• Check the fax machine you are sending to,
to see if it can receive your fax.
The incoming fax has • The fax machine sending you the fax may
blank spaces or is of be faulty.
poor-quality • A noisy phone line can cause line errors.
• Check your printer by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge, referring to page 53.
Some of the words The fax machine sending you the fax had a
temporary document jam.
on an incoming fax
are stretched
There are lines on Check your scan unit for marks and clean it.
See "Cleaning the scan unit" on page 52.
the originals you
send
The printer dials a The other fax machine may be turned off, out
of paper, or cannot answer incoming calls.
number, but a
Speak with the other printer operator and ask
connection with the
her/him to sort out the problem.
other fax machine
fails
Faxes do not store in There may not be enough memory space to
store the fax. If the display shows the Memory
memory
Full message, delete from memory any faxes
you no longer need and then try again to store
the fax.
70 | Troubleshooting
SUGGESTED SOLUTIONS
CONDITION
Blank areas appear You may have chosen the wrong paper
settings in the user option setting. For details
at the bottom of each
about paper settings, see "Selecting print
page or on other
media" on page 24.
pages, with a small
strip of text at the
top.
Common Windows problems
CONDITION
"File in Use" Exit all software applications. Remove all
software from the StartUp Group, then restart
message appears
Windows. Reinstall the printer driver.
during installation
"General Protection Close all other applications, reboot Windows
and try printing again.
Fault", "Exception
OE", "Spool32", or
"Illegal Operation"
messages appear
"Fail To Print", "A These messages may appear during printing.
Just keep waiting until the printer finishes
printer timeout error
printing. If the message appears in ready mode
occurred." messages
or after printing has been completed, check the
appear
connection and/or whether an error has
occurred.
Refer to the Microsoft Windows documentation that came with your
computer for further information on Windows error messages.
Common Macintosh problems
CONDITION
The printer does not Incompatibility between the PDF file and
the Acrobat products:
print PDF file correctly.
Printing the PDF file as an image may
Some parts of graphics,
solve this problem. Turn on Print As
text, or illustrations are
Image from the Acrobat printing options.
missing
The document has Update your Mac OS to OS 10.3.3. or
higher.
printed, but the print job
has not disappeared
from the spooler in Mac
OS 10.3.2
Some letters are not This problem is caused because Mac OS
cannot create the font during the Cover
displayed normally
page printing. English alphabet and
during the Cover page
numbers are displayed normally at the
printing
Cover page.
Refer to Mac OS User's Guide that came with your computer for
further information on Mac OS error messages.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
It will take longer to print when
you print a PDF file as an image.