Page 1 ® Technical Manual Section 700 Feature Operation Issued September 1998...
Page 2 However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.
Page 3 Contents Chapter 1. About This Manual ......11 Chapter 2. List of Features ....... . 13 Chapter 3.
Page 4 Contents Section 700 - Operation Doorphone ............39 Doorphone Sensor.
Page 5 Section 700 - Operation Contents Virtual Port ............61 Virtual Port used for Virtual Extension .
Page 6 Contents Section 700 - Operation Call Forwarding-All Calls ..........116 Call Forwarding - Busy.
Page 7 Section 700 - Operation Contents Message Key ........... . . 160 Message Waiting / Callback .
Page 8 Contents Section 700 - Operation System Hold............206 Floating Hold .
Page 9 Section 700 - Operation Contents Attendant Group Calls..........245 Busy Override .
Page 10 Contents Section 700 - Operation Index ..........281 ICX issued September 1998 ICX-25-700...
Page 11 Chapter 1. About This Manual If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System. Software version information for systems shipped with this document CPC Model: Software Version: Organization...
Page 12 Chapter 1. About This Manual Section 700 - Operation Related Programming Lists the programming subsystems associated with the feature Considerations Provides details on feature interactions and limita- tions Abbreviation List Automatic Call Distributor Automatic Route Selection BGM Background Music Busy Lamp Field Basic Rate Interface CFWD Call Forward Class of Service...
Page 13 Chapter 2. List of Features This chapter contains the following tables which list the features available with the System: Table Page System Features Maintenance Features Extension Features ICX-25-700 ICX issued September 1998...
Page 14 Chapter 2. List of Features Section 700 - Operation Table 1. System Features Topic Page AEC Disconnect Attendant Groups Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Exchange Line to Exchange Line Transfer Background Music/MOH Separation Battery Backup Building Block Expansion Capability Built-In Voice Mail Call Progress Tones Caller ID...
Page 15 Section 700 - Operation Chapter 2. List of Features Topic Page Power On Maintenance Programming Devices Ringing Modes SSD TRS (Call Barring) Override Station Message Detail Recording (Call Logging) Ringing Modes Trunk (Exchange Line) Access Groups Virtual Port Voice Mail Integration (Third Party) Table 2.
Page 16 Chapter 2. List of Features Section 700 - Operation Topic Page Auto Repeat Dial Background Music Busy Override Callback Request Call Forwarding Call Hold Call Hold Call Pickup Call Transfer Caller ID Call Log Camp-on (Call Waiting) Conference Calls Display Information Do-Not-Disturb DP to DTMF Signal Conversion DSS/72 Console...
Page 17 Section 700 - Operation Chapter 2. List of Features Topic Page Ringing Line Preference Speed Dialling Timed Reminder Call Trunk (Exchange Line) Access Trunk (Exchange Line) Queuing Variable Mode Voice Recognition Volume Control Walking TRS (Call Barring) Class of Service ICX-25-700 ICX issued September 1998...
Page 18 Chapter 2. List of Features Section 700 - Operation ICX issued September 1998 ICX-25-700...
Page 19 Chapter 3. System Features System Features are either available on a system-wide basis or aid in the overall administration of the System. This chapter contains detailed descriptions of the following System Features: Topic Page AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Exchange Line to Exchange Line Transfer Background Music/MOH Separation...
Page 20 Chapter 3. System Features Section 700 - Operation Topic Page Day/Night System Mode Manual Day/Night Mode Automatic Day/Night Mode Digital Pad Direct Inward System Access Distinctive Ringing Doorphone Doorphone Sensor Extension Interface Digital Key Telephones Analog Device Capability DP/DTMF Single Line Telephones (SLTs) ISDN/BRI S-Point Interface ISDN/PRI S-Point Interface Flexible Numbering Plan...
Page 21 Section 700 - Operation Chapter 3. System Features Topic Page Ringing Modes Day 1/ Day 2/Night Ringing Day 1/ Day 2/Night Delayed Ringing DDI (DID) Day/Night Ringing DDI (DID) Day/Night Busy/Delayed Ringing Busy Lamp Field Ringing Busy Lamp Field Delayed Ringing Slide Ringing Alarm Ringing SSD TRS (Call Barring) Override...
Page 22 Chapter 3. System Features Section 700 - Operation AEC Disconnect Description This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice Mail or an Answering Machine.
Page 23 “built-in” capability eliminates the need for custom wiring and other installation. Each specialized user is known as an ACD agent. Each agent position is equipped with a large display telephone (VB-44225/VB-D411LDSUK) that provides Liquid Crystal Display (LCD) messages to assist the agent in handling calls.
Page 24 Chapter 3. System Features Section 700 - Operation ARS works in conjunction with Toll Restriction Service (TRS (Call Barring)). Calls can be denied based on the programmed TRS level for the originating party. (For more information, see “Ringing Modes” on page 55.) •...
Page 25 Section 700 - Operation Chapter 3. System Features Separate inputs are provided for Background Music and Music-on-Hold (MOH). This allows one music or sound source to be used for background music and another music or sound source to be used for music on hold.
Page 26 Chapter 3. System Features Section 700 - Operation Considerations • In addition to the additional CCUs and related CCU hardware/cabling required for expansion, when the System is expanded the CPC card and/or TSW cards may need to be upgraded as well. The CPC96 supports up to 96 ports.
Page 27 Section 700 - Operation Chapter 3. System Features The System supplies a full array of call progress tones. These tones provide audible indications of the status of calls and include dial tone, busy tone, ringback tone, error tone, confirmation tone, and splash tone.
Page 28 Chapter 3. System Features Section 700 - Operation Centrex/PBX Compatibility allows the System to be connected behind centrex or PBX lines. The System supports up to 6 access codes for dialling centrex or a PBX. These access codes allow the System, System Message Detail Recording (Call Logging) output to exclude the number dialled to reach a centrex or PBX line.
Page 29 Section 700 - Operation Chapter 3. System Features Hardware Requirements • Considerations • Class of Service - Ext/Ext Restriction Ext/Ext Restriction COS allows or restricts calls placed to other extensions based upon the Extension COS. Each Extension COS is programmed to either originate or not originate calls to another Extension COS.
Page 30 Chapter 3. System Features Section 700 - Operation Class of Service Features DND Set/Clear (Other) (Allow/Restrict) Call Forward/All Calls (Allow/Restrict) Call Forward/No Answer (Allow/Restrict) Call Forward-Busy (Allow/Restrict) Call Forward (Other) (Allow/Restrict) User Maintenance Log-in (Allow/Restrict) Priority Message Waiting Send (VM) (Allow/Restrict) Message Waiting Send (Allow/Restrict) System Mode Switch (Allow/Restrict) Busy Override Send (Allow/Restrict)
Page 31 Section 700 - Operation Chapter 3. System Features Hardware Requirements • Considerations • Class of Service - Exchange Line to Exchange Line Restriction Exchange Line to Exchange Line COS allows or restricts call transfers from one exchange line to another exchange line based on the originating and receiving exchange line COS. Hardware Requirements •...
Page 32 Chapter 3. System Features Section 700 - Operation Considerations • Caller ID takes priority over the DDI name assignment. • Only one of the two DDI tables may have name assignments. Direct In Line Ringing DIL Ringing allows calls on a specific Exchange Line to be directed to ring a specific extension, System Speed Dial (SSD) number (for redirecting calls out), and hunting group.
Page 33 • Considerations • A DSU is required (not available from Panasonic). Normally the DSU is supplied by the telephone service provider. CO (Exchange Line) Interface - ISDN-PRI The System supports ISDN PRI with the VB-44540 ISDN PRI Interface unit. The VB-44540 is a T/S- Point ISDN Primary Rate Interface that supports 30B (for UK) or 23B (for HK) (bearer) channels and 1 D (data) channel (30B + D;...
Page 34 Chapter 3. System Features Section 700 - Operation Hardware Requirements • Considerations • CO (Exchange Line) Interface - Loop Start The VB-44510 Loop Start interface unit supplies 8 loop start analog exchange lines circuits. Hardware Requirements • Considerations • Computer Telephony Integration Capability Description Computer Telephony Integration (CTI) provides communication and coordination of operation between computers and the telephone system.
Page 35 Section 700 - Operation Chapter 3. System Features • Day/Night System Mode Description Day/Night System Mode enables you to switch the System between two Day modes and a Night mode. These modes determine incoming call handling, Toll Restriction Service (TRS) - Call Barring call handling, and attendant group support.
Page 36 Chapter 3. System Features Section 700 - Operation Manual Day/Night Mode You can manually change the System mode to Day 1, Day 2, Night, Night 2, or Night 3 mode by either entering the correct dial code or by pressing the appropriately programmed FF key. When using manual mode, the System may be configured to either use MCO tenant Day/Night modes or system-wide Day/Night mode.
Page 37 Section 700 - Operation Chapter 3. System Features can be assigned. Pressing the key toggles between modes. When in Day mode, the FF key LED is not lit. When in Night mode, the LED lights red. Automatic Day/Night Mode You can set the System to automatically enter a particular Day/Night mode determined by the time of day.
Page 38 Chapter 3. System Features Section 700 - Operation Considerations • Direct Inward System Access (All Versions) Description Direct Inward System Access (DISA) gives off-site users dial-in access to the System. You access DISA from an outside location by entering a digit number assigned to a DISA exchange line. For security reasons, sixteen incoming DISA ID codes/TRS (Call Barring) class can be assigned.
Page 39 • The doorphone requires a Doorphone Adaptor, Doorphone, and Door Opener. Door openers are not sold by Panasonic; however, they can be purchased from an electronics dealer. • Up to 2 Doorphonees can be connected to a Doorphone Adaptor and utilize the same exchange line.
Page 40 The sensor is a device that detects when a circuit is opened or closed. Sensors can be used to detect events such as the opening of windows or doors. When the sensor is tripped, a tone sounds at a designated extension. Sensors are not sold by Panasonic; however, they can be purchased separately from an electronics dealer.
Page 41 Section 700 - Operation Chapter 3. System Features UK/Indonesia/Malaysia :In addition to the above digital key telephone module, the System supports the complete of the DBS proprietary VB-3411/3611 series telephones and VB-3011 Digital SLT. HK/Taiwan :The former DBS proprietary telephones are not available to connect to ICX systems without modification.
Page 42 Chapter 3. System Features Section 700 - Operation The primary rate interface provides 30B (bearer) plus one D (data) channel support (30B +D; 1984kbps). Either 8 or 30 circuits may be enabled on the interface. Each enabled group of 8 circuits requires a slot position in the System.
Page 43 Section 700 - Operation Chapter 3. System Features Hardware Requirements • Considerations • Hunting Groups Description Hunting allows calls to be automatically transferred among a preselected group of phones. If a phone is busy or there is no answer in a set amount of time, the call will hunt to the next phone in the hunt group.
Page 44 Chapter 3. System Features Section 700 - Operation Switch Back Hunt Group Switch Back Hunt Group initiates hunting in a specified group for calls made to a member extension in the group. If the called member of the hunt group is busy, the System begins hunting forward to the end of the group.
Page 45 Section 700 - Operation Chapter 3. System Features Internal Hold Tone Description If a Music-on-Hold (MOH) sound source is unavailable, a periodic hold tone generated internally in the System can be provided to a caller. For more information, see “Music-on-Hold” on page 46. Hardware Requirements •...
Page 46 Important: A license may be required from the Society of Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH feature. Panasonic , its distrib- utors, and affiliates assume no liability should users of Panasonic equip- ment fail to obtain such a license.
Page 47 Section 700 - Operation Chapter 3. System Features • Systems Speed Dials Exchange Line names and DDI names must be assigned in dealer programming mode. Extension names and Speed Dial names may be assigned from a display telephone. This feature does not require the use of a DSS/72 console or entering the programming mode. Extension Name Assignments Extension names can be up to 10 characters in length.
Page 48 Chapter 3. System Features Section 700 - Operation Example 1. Large-display phone To enter D: a. Press the first soft key on the top left. b. Press the fourth FF key from the left on the bottom row. To enter o: a.
Page 49 Section 700 - Operation Chapter 3. System Features Example 2. Small-display phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) a b c d e f g h i j k l m n o p q r s t u v w x y z : &...
Page 50 Chapter 3. System Features Section 700 - Operation b. Press the third FF key from the left on the bottom row. Hardware Requirements • Considerations • Extension names can be up to 10 characters in length. • The ability to make extension name assignments is allowed/restricted to anyone with a Class of Service (COS) that allows access to User Maintenance features.
Page 51 Section 700 - Operation Chapter 3. System Features Action Result A B C D E F PXX displays (where PXX 5. Press the up or down arrow key to display the desired PSD bin number. = desired PSD bin number) 6.
Page 52 Chapter 3. System Features Section 700 - Operation Action Result 8. Enter the speed dial name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 48.) • If using a small-display phone press the appropriate one-touch key.
Page 53 Section 700 - Operation Chapter 3. System Features Network Call Transfer Network Call Transfer allows a call at an extension to be transferred to another extension in the network. Network Extension Calling Network Extension Calling allows you to reach an extension on another PBX. Based on the number you dial, the System network routes the call automatically.
Page 54 Chapter 3. System Features Section 700 - Operation Power Failure Transfer Description Power Failure Transfer provides telephone service to a limited number of Single Line Telephones (SLTs) during a power failure. The SLTs are connected to the Exchange Line via a Power Failure Unit (PFU).
Page 55 Section 700 - Operation Chapter 3. System Features Telephone Programming The System can be fully programmed from an extension telephone equipped with 12 FF keys and a display. While major system configuration changes may be more easily performed using a PC programmer, all programming is available via a telephone.
Page 56 Chapter 3. System Features Section 700 - Operation When the system is in Night mode, call can be directed to ring at one or more extensions or at a hunt group per the Night ringing assignments. Inbound calls can be directed to desired normal daytime locations by setting the system into a Day mode.
Page 57 Section 700 - Operation Chapter 3. System Features Hardware Requirements • Considerations • Call Forwarding takes priority over DDI Busy/Delayed Ringing • If the call is part of a hunt group and the Queuing Timer expires, the call is forwarded to the DDI Busy/Delay Ringing destination.
Page 58 Chapter 3. System Features Section 700 - Operation Alarm Ringing Alarm Ringing allows the incoming ringing tone to be changed if the call is not answered in a predetermined time. This can be very useful in alerting others to pick up unanswered calls. Hardware Requirements •...
Page 59 Section 700 - Operation Chapter 3. System Features Condition Priority Description Code L = LCR Outgoing Call O = Outgoing Call Lowest For example, an outgoing call is an ARS Outgoing call (G) but it is also a transferred call. The Call Logging data condition code will be T to indicate that the call was an Outgoing Transfer.
Page 60 Chapter 3. System Features Section 700 - Operation Exchange Line No. (Exchange Line No.: 1 to 576 / When Exchange Line is disconnected while the call is on hold: *1 to *576) Dialled No. (24 digits max. including 0-9, *, # Cannot display Flash or Pause. If a number is hidden, * will appear instead of digits.
Page 61 Section 700 - Operation Chapter 3. System Features Hardware Requirements • Considerations • The dialling restrictions included in this feature help prevent unauthorized outgoing calls. It is possible; however, to program your System to allow SSD to override TRS. • For more information on ARS/TRS (Call Barring), see“ARS and TRS (Call Barring) Operation”...
Page 62 Chapter 3. System Features Section 700 - Operation Virtual Port used for Virtual Extension You can assign an actual extension number to a virtual port. You can then assign the extension number as any actual extension (incoming call settings and types, Station Class of Service (COS), tenant group, pickup group, etc.).
Page 63 Section 700 - Operation Chapter 3. System Features This feature allows the ICX to send an answer signal to third-party Voice Mail systems. Without this feature a third-party Voice Mail cannot receive a signal indicating that a DBS ICX extension has answered. In other words, to determine that the extension has answered, the Voice Mail system would have to wait until the extension stops receiving ringback tone.
Page 64 Chapter 3. System Features Section 700 - Operation To clear the ID Code: Action Result 1. Go offhook or press ON/OFF key. 2. Dial the Call Forward ID Code (default = 715 (UK/HK) or Enter V.M. ID displays 715# ) 3.
Page 65 Section 700 - Operation Chapter 3. System Features Message Key ID Code On a large-display phone you can use a Message key (labelled MSG) to either retrieve Voice Mail messages or respond to telephone messages. When responding to Voice Mail messages from a 3rd party Voice Mail system, the Message key needs to have an ID code set to identify the caller to the Voice Mail system.
Page 66 Chapter 3. System Features Section 700 - Operation Action Result 4. Press REDIAL and 74nnnn (VM Transfer Key 1) where nnnn is the voice mail extension number Press REDIAL and 75nnnn (VM Transfer Key 2) where nnnn is the voice mail extension number 8.
Page 67 Section 700 - Operation Chapter 3. System Features • If the VM/TRF key stores a number other than a voice mail extension number, the system does not send DSS/BLF information or the extension number that is dialled after pressing VM/TRF. ICX-25-700 ICX issued September 1998...
Page 68 Chapter 3. System Features Section 700 - Operation ICX issued September 1998 ICX-25-700...
Page 69 Chapter 4. User Maintenance This chapter contains detailed descriptions of the following System maintenance topics and features: Topic Page Introduction About User Programming Set System Date/Time/Day Set Personal Speed Dial Numbers Set Personal Speed Dial Names Set System Speed Dial Numbers Set System Speed Dial Names Set System Speed Dial Index Set Extension Names...
Page 70 Chapter 4. User Maintenance Section 700 - Operation Introduction User Maintenance provides several items that can be adjusted by the end user of the telephone system. The telephone system dealer is not required to make these changes. These items include settings for: •...
Page 71 Section 700 - Operation Chapter 4. User Maintenance Note: Once in a data entry level, you must either enter an acceptable value or restore the previous value before proceeding. For instance, if you change an entry to an unacceptable value and then press FF2 to move to the PSD Assignment menu, you will not be able to proceed.
Page 72 Chapter 4. User Maintenance Section 700 - Operation Action Result 6. Enter the hour (two characters) and minute (two characters). FL/R Note: To clear an entry or existing data, press the key. 7. Press the HOLD key. Day of the Week displays 8.
Page 73 Section 700 - Operation Chapter 4. User Maintenance Action Result 3. Press the HOLD key. 8101- PSD Assignment displays 4. Press the HOLD key. PSD Number displays 5. Press the HOLD key. EXT Number displays 6. Dial the extension number. 7.
Page 74 Chapter 4. User Maintenance Section 700 - Operation Operation To set PSD names using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 71.) 2.
Page 75 Section 700 - Operation Chapter 4. User Maintenance Action Result MEMORY Enter PSD # XXX displays (where 17. Press the key to exit the PSD name entry mode. XXX = extension number) 18. To return to the top menu level (81), press the PROG key. OR...
Page 76 Chapter 4. User Maintenance Section 700 - Operation b. Press the third FF key from the left on the bottom row. Example 2. Small-display phone Refer to the following diagram to determine which one-touch key to press. a b c d e f g h i j k l m n o p q r s t u v w x...
Page 77 Section 700 - Operation Chapter 4. User Maintenance b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row. ICX-25-700 ICX issued September 1998...
Page 78 Chapter 4. User Maintenance Section 700 - Operation Set System Speed Dial Numbers Description For a description of System Speed Dial (SSD), see “System Speed Dial” on page 174 for a Digital Key Telephone, “System Speed Dial” on page 233 for a Digital Single Line Telephone (DSLT), and “System Speed Dial”...
Page 79 Section 700 - Operation Chapter 4. User Maintenance Considerations • Set System Speed Dial Names Description For a description of System Speed Dial (SSD), see “System Speed Dial” on page 174 for a Digital Key Telephone, “System Speed Dial” on page 233 for a Digital Single Line Telephone (DSLT), and “System Speed Dial”...
Page 80 Chapter 4. User Maintenance Section 700 - Operation Action Result 11. Repeat steps 9-10 as many times as necessary to enter the desired SSD name. Note: Press the FL/R key to clear the entire entry. 12. Press the HOLD key to store the entry. Next SSD bin number displays 13.
Page 81 Section 700 - Operation Chapter 4. User Maintenance Action Result 4. Enter 2. 5. Press the HOLD key. SSD Index displays 6. Press the HOLD key. Enter Index # displays 7. Enter the SSD Index number (1 - 2). A B C D E F XXX displays (where 8.
Page 82 Chapter 4. User Maintenance Section 700 - Operation • Set Extension Names Description You can assign names to each extension, even if the extension is not a display telephone. When the extension is called, the name appears on the display. For more information on the digital key telephone display, see “Display Information”...
Page 83 Section 700 - Operation Chapter 4. User Maintenance Action Result 11. Press the HOLD key to store the entry. Next extension number displays 12. To set additional extension names, press the volume up and down key or press the HOLD key to move to the desired SSD.
Page 84 Chapter 4. User Maintenance Section 700 - Operation Action Result 4. Press the HOLD key. Table Number displays 5. Enter the Verified Account table number (001-500). 6. Press the HOLD key. XXX- Verified ACCD displays (where XXX = account code table number) 7.
Page 85 Section 700 - Operation Chapter 4. User Maintenance Set Call-Forward ID Codes for Voice Mail Description (For a description of Call Forward ID codes for Voice Mail, see “Call Forward ID Code for Voice Mail” on page 63.) Voice Mail Call-Forward ID codes are used by voice mail systems to identify the correct mail box for storing messages.
Page 86 Chapter 4. User Maintenance Section 700 - Operation • Considerations • Set Message Key ID Code Description (For a description of the Message Key ID Code Feature, see “Message Key ID Code” on page 65.) On a large display phone you can use a Message key to either retrieve voice mail messages or respond to telephone messages.
Page 87 Section 700 - Operation Chapter 4. User Maintenance Hardware Requirements • Related Programming • Considerations • Set Mode Schedule Description (For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 37.) You can set the System to automatically enter None, Day 1, Day2, Night, Night (1), or Night (2) modes based upon mode patterns.
Page 88 Chapter 4. User Maintenance Section 700 - Operation Action Result 9. Press the HOLD key to store the entry. Next pattern mode displays 10. To set additional mode schedules, press the volume up or Desired pattern mode displays down key or press the HOLD key to move to the desired mode.
Page 89 Section 700 - Operation Chapter 4. User Maintenance Hardware Requirements • Related Programming • Considerations • Set Special Day Mode Description (For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 37.) You can specify up to 20 special days for the System. For each special day, you can specify up to 5 modes settings.
Page 90 Chapter 4. User Maintenance Section 700 - Operation Action Result 10. Press the HOLD key. 1002 S Day 01-1 Mode displays 11. Enter the desired mode for Special Day ( (0 - None, 1 - Day 1, 2 - Day 2, 3 - Night, 4 - Night(1), 5 - Night (2)). FL/R Note: To clear an entry or existing data, press the key.
Page 91 Section 700 - Operation Chapter 4. User Maintenance 8107-1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1011 Special Day 2...
Page 92 Chapter 4. User Maintenance Section 700 - Operation 8107-1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1055 Special Day 6...
Page 93 Section 700 - Operation Chapter 4. User Maintenance 8107-1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1099 Special Day 10...
Page 94 Chapter 4. User Maintenance Section 700 - Operation 8107-1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1143 Special Day 14...
Page 95 Section 700 - Operation Chapter 4. User Maintenance 8107-1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1187 Special Day 18...
Page 96 Chapter 4. User Maintenance Section 700 - Operation (For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 37.) You can specify exception days which allow for a range of days for the System to operate in the Night mode.
Page 97 Section 700 - Operation Chapter 4. User Maintenance Action Result MEMORY 13. Press the key to exit the entry mode. Mode Except Day displays 14. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR...
Page 98 Chapter 4. User Maintenance Section 700 - Operation Operation To set the Day of Week Modes: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 71.) 2.
Page 99 Section 700 - Operation Chapter 4. User Maintenance ADDRESSES -- DAY OCCURRENCE -- FOR THESE (e.g., 1st Sunday=address 300; 2nd Sunday=address 307) DAYS OF THE WEEK: Wednesday Thursday Friday Saturday Hardware Requirements • Related Programming • Considerations • Set Walking TRS (Call Barring) Codes Description You can assign Walking TRS (Call Barring) Codes for each extension.
Page 100 Chapter 4. User Maintenance Section 700 - Operation Action Result 9. To set additional extension WalkingTRS Codes, press the volume up and down key or press the HOLD key to move to the desired Extension. 10. Repeat steps 8-10 until all extension are entered. 11.
Page 101 Section 700 - Operation Chapter 4. User Maintenance Action Result 7. Press the HOLD key. Enter CODE displays 8. Enter the destination extension. 9. Press the HOLD key to store the entry. Next extension number displays 10. To set Call Forward Busy destinations for additional exten- sions, press the volume up and down key or press the HOLD key to move to the desired Extension.
Page 102 Chapter 4. User Maintenance Section 700 - Operation Action Result 4. Enter 1. 5. Press the HOLD key. CFWD-NoANS Ext displays 6. Dial the extension number. 7. Press the HOLD key. Enter CODE displays 8. Enter the destination extension. 9. Press the HOLD key to store the entry. Next extension number displays 10.
Page 103 Section 700 - Operation Chapter 4. User Maintenance Operation To set a Caller ID Logging Extensions using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 71.) 2.
Page 104 Chapter 4. User Maintenance Section 700 - Operation DBS 576 (USA), Revised 6/11/98 576-13-700...
Page 105 Chapter 5. Key Telephone Features This chapter describes Key telephone features. Key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes. This chapter covers the following topics: Topic Page Key Telephone Account Codes Non-Verified Account Codes Verified Account Codes...
Page 106 Chapter 5. Key Telephone Features Section 700 - Operation Topic Page Display Information Large Display Phone Small Display Phone Changing the Display Contrast Do-Not-Disturb DP to DTMF Signal Conversion DSS/72 Console EM/24 Console Flash Flexible Function Keys Handsfree Answerback Handsfree Operation Headset Operation Hot Dial Pad Hot Line...
Page 107 Section 700 - Operation Chapter 5. Key Telephone Features Topic Page Trunk (Exchange Line) Access Exchange Line Key Access Direct Exchange Line Access MCO Line Preference MCO Exchange Line Access Trunk (Exchange Line) Queuing Variable Mode Voice Recognition Volume Control Walking TRS (Call Barring) Class of Service ICX-25-700 ICX issued September 1998...
Page 108 Section 700 - Operation Key Telephone As an example of a key telephone, Figure 2 illustrates the Panasonic model VB-44225/VB- D411LDSUK. This model provides a large display that includes one-touch access to speed dial numbers, telephone features, and Help screens.
Page 109 Section 700 - Operation Chapter 5. Key Telephone Features This feature works with Station Message Detail Recording (Call Logging). During a phone call, a station user can silently enter an accounting or client billing code. The entered Code will display on the phone’s LCD as it’s dialled, so the user can tell it’s being registered.
Page 110 Chapter 5. Key Telephone Features Section 700 - Operation To enter an account code during an outside call: Action Result 1. During a call, press the MEMORY key. 2. Press the # key. Enter Account # displays 3. Enter the Account Code (up to 10 digits). Specified account code displays 4.
Page 111 Section 700 - Operation Chapter 5. Key Telephone Features • Account Codes interact with TRS (Call Barring) as shown in the following table: TRS (Call Barring) Class Verified or Forced or Not Forced Non-Verified No Account Entry Account Entry Not Forced Non-Verified Extension Port Based TRS Extension Port Based TRS...
Page 112 Chapter 5. Key Telephone Features Section 700 - Operation Auto Repeat Dial Description If you press the FL/R key while receiving busy tone on an outside call, the System automatically redials the number. The System continues to redial the number at set intervals until the called number answers, the caller hangs up, or the maximum of 15 redial attempts is made.
Page 113 Important: A license may be required from the Society of Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Panasonic, its dis- tributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.
Page 114 Chapter 5. Key Telephone Features Section 700 - Operation Override): Action Result 1. Press the lit direct Exchange Line key. • Alert tone sounds to both phones (Sys- tem programming required) • Connected to both parties To use Extension Busy Override: Action Result 1.
Page 115 Section 700 - Operation Chapter 5. Key Telephone Features Operation To set a Callback Request: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. • Dialled extension number displays • Busy tone 3.
Page 116 Chapter 5. Key Telephone Features Section 700 - Operation Call Forwarding-All Calls When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately forwarded. Operation To set Call Forwarding-All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
Page 117 Section 700 - Operation Chapter 5. Key Telephone Features To set Call Forwarding - Busy: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 722 (UK/HK) or 722#. •...
Page 118 Chapter 5. Key Telephone Features Section 700 - Operation To set Call Forwarding - No Answer: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 723 (UK/HK) or 723#. •...
Page 119 Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Call Forward All/Busy/No-Answer/DND Cancel) • FF1-0-03: Extension COS (Call Forward/All Calls) • FF1-0-03: Extension COS (Call Forward/Busy) • FF1-0-03: Extension COS (Call Forward/No Answer) •...
Page 120 Chapter 5. Key Telephone Features Section 700 - Operation To place a call on System Hold: Action Result 1. While on a call, press the HOLD key. • Intercom dial tone • Hold CO XXX displays (where XXX = outside line number) To retrieve a call placed on System Hold from the extension that placed it there: Action Result...
Page 121 Section 700 - Operation Chapter 5. Key Telephone Features Floating Hold Floating Hold is a type of System Hold that allows you to retrieve a held call from any extension that has an FF key assigned to the same Floating Hold orbit where the call is held. You can also retrieve a call by dialling the Floating Hold orbit number for the held call.
Page 122 Chapter 5. Key Telephone Features Section 700 - Operation Exclusive Hold With Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used to hold Exchange Line calls and extension calls. Operation To place a call on Exclusive Hold: Action Result 1.
Page 123 Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • Related Programming • FF3: Broker’s Hold Considerations • In order to use Broker’s Hold with Exchange Line calls, the first call must have a possible appearance and non-appearance, but in the case of appearance, the first call must be one of Exchange Line key.
Page 124 Chapter 5. Key Telephone Features Section 700 - Operation To park a call at another extension: Action Result 1. Press the HOLD key. • Current call on hold • CO HOLD #XX displays (where XX = exchange line number) 2. Enter the Call Park Transfer access code (default 774 (UK/ HK) or 774# ) Park (ext#) displays on lower display 3.
Page 125 Section 700 - Operation Chapter 5. Key Telephone Features Call Pickup Description The System allows the following types of call pickup: • Extension Group Pickup • Extension Direct Pickup • Exchange Line Group Pickup • Exchange Line Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension.
Page 126 Chapter 5. Key Telephone Features Section 700 - Operation To use Specified Group Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Specified Group Pickup code (default = 703 (UK/ HK) or 703#). 3.
Page 127 Section 700 - Operation Chapter 5. Key Telephone Features Related Programming • FF1-0-02: Intercom Voice Call Pickup • FF1-2: Dial Plan Considerations • Trunk (Exchange Line) Group Pickup Trunk (Exchange Line) Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming exchange line group.
Page 128 Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Dial the number of the ringing or holding (system) Outside number displays exchange line. 4. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements •...
Page 129 Section 700 - Operation Chapter 5. Key Telephone Features To supervise the transfer of a call to an outside number: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Seize an exchange line line and dial the number to which the call is to be transferred.
Page 130 Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Dial the number to which the call is to be transferred. 4. Complete the transfer: • If On-Hook Transfer is enabled for your Extension COS, complete the transfer by replacing the handset or pressing the ON/OFF key.
Page 131 Section 700 - Operation Chapter 5. Key Telephone Features • If a Transfer Recall is not answered before the Recall Duration Timer expires, the call will revert to the Attendant group. • If the called party does not exist, the call recalls to the transferring extension. •...
Page 132 Chapter 5. Key Telephone Features Section 700 - Operation Call Log Operation on a Small Display Key Telephone Operation To view the Call Log: Action Result 1. Go off-hook or press On/Off. Intercom dial tone 2. Dial the Call Log feature code (default = CONF 96). Phone enters call log mode.
Page 133 Section 700 - Operation Chapter 5. Key Telephone Features To store the Call Log number in a personal speed dial: Action Result 1. Go off-hook or press On/Off. Intercom dial tone 2. Dial the Call Log feature code (default = CONF 96). Phone enters call log mode.
Page 134 Chapter 5. Key Telephone Features Section 700 - Operation Example Caller ID Call Log (Large Display Telephone): Call Log Entry Number (01 - 10) Call Result Time and Date 08:30 Fri Oct 24 (blank) - Answered of Call - Calling Party 01:2015553678 Calling Number Hung Up...
Page 135 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log NEXT - View the next 5 calls PREV - View the previous 5 calls 4.
Page 136 Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • FF1 0 01 0020 Caller ID Log Outgoing • FF1 0 01 0021 Caller ID Log Control for Private or Out of Area • FF8 1 10 Set Caller ID Logging Extensions Considerations •...
Page 137 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 3. Enter the Camp-on (Call Waiting) code (default = 2 (UK/ • Wait XXX displays (where XXX = HK) or 2#). extension number/name) • Called party hears alert tone from the speaker •...
Page 138 Chapter 5. Key Telephone Features Section 700 - Operation Three-Party Conferencing The System supports the following types of three-party conference calls: • 3 extensions • 2 extensions and 1 Exchange Line • 1 extension and 2 Exchange Lines Operation To establish a 3-party conference call: Action Result 1.
Page 139 Section 700 - Operation Chapter 5. Key Telephone Features Operation To establish an eight-party conference call from the idle status: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Eight-Party Conference code (default = 788 (UK/ HK) or 788#).
Page 140 Chapter 5. Key Telephone Features Section 700 - Operation • If the originating party hangs up, the conference call will be disconnected. If any other party hangs up, the conference call will remain in progress. Display Information Description Key telephones with a Liquid Crystal Display (LCD) reflect the following information: •...
Page 141 Section 700 - Operation Chapter 5. Key Telephone Features System Dial Contains SSD numbers. To scroll through the SSD Directory, press the NEXT or PREV button located beneath the display. • SSD numbers must be programmed before they will appear in the speed dial directory. For information on programming speed dial numbers, see “Speed Dialling”...
Page 142 Chapter 5. Key Telephone Features Section 700 - Operation Variable Mode allows you to use the soft keys to access programmed features while your phone is in the following states: • During an intercom call • During Exchange Line dial tone •...
Page 143 Section 700 - Operation Chapter 5. Key Telephone Features To set DND for another extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone Enter DND EXT # displays 2. Enter the DND Set by Other Phone code (default = 740 (UK/HK) or 740#).
Page 144 Chapter 5. Key Telephone Features Section 700 - Operation Operation To switch from DP to DTMF dialling: Action Result 1. Press the * key or the # key. Hardware Requirements • Related Programming • FF1: DTMF • FF2: DP to DTMF (Outgoing) •...
Page 145 Section 700 - Operation Chapter 5. Key Telephone Features EM/24 Console Description The EM/24 is a 24-key console that can be attached to a key telephone. The 24 keys on the EM/24 can be programmed as Direct Station Select (DSS) keys for internal lines. In addition to providing direct station selection, the DSS keys also provide Busy Lamp Fields (BLFs) that allow you to monitor the status of other extensions.
Page 146 Chapter 5. Key Telephone Features Section 700 - Operation Flexible Function Keys Description You can assign frequently used functions to programmable keys on key phones, DSS/72 consoles, and EM/24 consoles. All keys not already assigned as line or speed dialling keys are available for programming.
Page 147 Section 700 - Operation Chapter 5. Key Telephone Features To erase a code stored on an FF key: Note: You cannot use the following procedure to clear FF keys that have been assigned as Exchange Lines. Exchange Line keys can only be cleared through system programming. Action Result 1.
Page 148 Chapter 5. Key Telephone Features Section 700 - Operation Status Condition Operation when ANSWER key is pressed NOTE: When the extension has 1 non-appearing Exchange Line on hold and 1 non-appearing Exchange Line at talk, ANSWER key operation is ignored and you can’t put the 2nd non-appearing Exchange Line on hold. •...
Page 149 Section 700 - Operation Chapter 5. Key Telephone Features REDIAL + Fixed Feature Default Flexible Feature Code Code + (additional digits to Feature Description (if not listed, must use Fixed Feature Code) program into key) ∗#55 2-Way Add ∗#56 2-Way Cancel ∗#57 2-Way Notify ∗#58...
Page 150 Chapter 5. Key Telephone Features Section 700 - Operation REDIAL + Fixed Feature Default Flexible Feature Code Code + (additional digits to Feature Description (if not listed, must use Fixed Feature Code) program into key) Call Forward (Busy): Clear from ∗17 752 (UK/HK) or 752# another extension...
Page 151 Section 700 - Operation Chapter 5. Key Telephone Features REDIAL + Fixed Feature Default Flexible Feature Code Code + (additional digits to Feature Description (if not listed, must use Fixed Feature Code) program into key) ∗ Message-Waiting Set at Busy Tone ∗...
Page 152 Chapter 5. Key Telephone Features Section 700 - Operation To answer calls using Handsfree Answerback: Action Result 1. When the intercom call arrives, confirm that the MIC LED is off. (If it is lit, press the MIC key to turn it off.) 2.
Page 153 Section 700 - Operation Chapter 5. Key Telephone Features Considerations • Headset Operation Description Headset Operation allows you to handle calls with a headset instead of with the handset or speakerphone. Operation To answer calls using the Headset Operation: Note: If Headset mode is already on, the following procedure turns it off.
Page 154 Chapter 5. Key Telephone Features Section 700 - Operation The Dial Pad can be hot under these conditions: • When the extension is idle • When the extension is holding a call • When the extension is receiving a page. The Dial Pad cannot be hot under these conditions: •...
Page 155 Section 700 - Operation Chapter 5. Key Telephone Features Intercom Calling Description The System provides two methods of intercom calling: • Voice Calling: Extension calls are connected immediately, without a ringing tone. • Tone Calling: A ringing tone is sent to the called extension. Extension Class of Service (COS) programming determines whether the default for the originating extension is voice or tone calling.
Page 156 Chapter 5. Key Telephone Features Section 700 - Operation Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialled by pressing the FL/R key. Operation To automatically redial the last number dialled: Action Result 1.
Page 157 Section 700 - Operation Chapter 5. Key Telephone Features monitor. For example, you can set extension A as a DSS/BLF ringing key on extension B. When extension A rings, the LED of the DSS/BLF key on extension B flashes and the phone rings. Ringing or delayed ringing can be set on extensions which have a BLF key.
Page 158 Chapter 5. Key Telephone Features Section 700 - Operation Hardware Requirements • Related Programming • FF1-0-02: BLF Call Pickup • FF4-0-04: FF Key Assignment Considerations • If several calls arrive at a DSS/BLF key, the calls are queued and ring on a first-in, first-out basis. •...
Page 159 Section 700 - Operation Chapter 5. Key Telephone Features An MCO key can be assigned to any of the pooled exchange line groups. Pressing the MCO key is the same as dealing the MCO Access Code (usually 9, 81-84). Operation Operation Action To originate a exchange line call...
Page 160 Section 700 - Operation Message Key Description The System supports the MSG FF key on the VB-44225 large-display phone. This key provides the following functionality: • Message Wait Callback: If a callback message has been left by another extension, you can press the MSG FF key to place an automatic callback to that extension.
Page 161 Section 700 - Operation Chapter 5. Key Telephone Features Operation To leave a message waiting indication: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. MSG Accepted displays 3. While the phone is still ringing, or when you hear the busy tone, enter the Message Wait Set code (default = 4 (UK/HK) or 4# ).
Page 162 Chapter 5. Key Telephone Features Section 700 - Operation • FF1-0-03: Extension COS (Priority Message Wait set/cancel) • FF1-2: Dial Plan • FF3: Extension COS Considerations • The System has priority message waiting for 3rd-party Voice Mail. See “Voice Mail Integration (Third Party)”...
Page 163 Section 700 - Operation Chapter 5. Key Telephone Features The fixed MIC key works both for handset mute and microphone mute. But only VB-D4,VB-D6/VB- 442XX-Series phones have the fixed MIC key, so others must assign an FF key as a MIC key. Offhook Monitor Description Offhook Monitor lets you put a call on speaker while the handset is offhook.
Page 164 Chapter 5. Key Telephone Features Section 700 - Operation Operation After receiving an offhook signal during a call: Action Result 1. Press the HOLD key. First call on hold 2. Press the flashing FF key for the Exchange Line of the incoming call.
Page 165 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 3. Enter the OHVA feature access code (default = 8). • OHVA EXT XXX displays if busy extension called (where XXX = calling extension. • EXT LED flashes 4. Make your announcement To answer an OHVA: Action Result...
Page 166 Chapter 5. Key Telephone Features Section 700 - Operation To answer a call after it has been announced using the OHVA: Action Result 1. Replace the handset. Your extension rings 2. Lift the handset or press the ON/OFF key. Hardware Requirements •...
Page 167 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 5. Press the HOLD key. 6. Replace the handset or press the ON/OFF key. To assign an System Speed Dial (SSD) numbers to a one-touch key: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
Page 168 Chapter 5. Key Telephone Features Section 700 - Operation Action Result 4. If the System is set for MCO Code level, press the following keys MEMORY * #. Otherwise, proceed to step 5. 5. Enter the desired feature code or extension number. 6.
Page 169 Section 700 - Operation Chapter 5. Key Telephone Features • Related Programming • Considerations • Paging Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System.
Page 170 Chapter 5. Key Telephone Features Section 700 - Operation • FF1-0-04: Exchange Line COS (Paging) • FF1-2: Dial Plan • FF2: Exchange Line COS • FF3: Extension COS Considerations • You can assign the paging access code to a one-touch or FF key. •...
Page 171 Section 700 - Operation Chapter 5. Key Telephone Features Ringing Line Preference Description Ringing Line Preference enables an extension to answer a ringing call by simply picking up the handset or pressing the ON/OFF key. Operation To answer a call using Ringing Line Preference: Action Result 1.
Page 172 Chapter 5. Key Telephone Features Section 700 - Operation Operation To assign PSD numbers: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. (A) Press the PROG key. (B) Press the MEMORY key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710 (UK/HK) or 710#).
Page 173 Section 700 - Operation Chapter 5. Key Telephone Features To delete a PSD number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. (A) Press the PROG key. (B) Press the MEMORY key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710 (UK/HK) or 710#).
Page 174 Chapter 5. Key Telephone Features Section 700 - Operation To indicate. . . Enter/Press Shown on Display? Hyphen (-) PROG MEMORY * 2 Display Number (Start / Stop) Indicates that the digits that follow are either a feature access code or an extension number.
Page 175 Section 700 - Operation Chapter 5. Key Telephone Features To dial an SSD number by entering the speed dial bin number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone A displays 3.
Page 176 Chapter 5. Key Telephone Features Section 700 - Operation • FF1-0-15, 16, & 17: SSD Blocks • FF1-0-02: SSD Digits • FF1-0-03: Extension COS (SSD Assignment) • FF8-1-02: SSD Number • FF8-1-02: SSD Name Considerations • If numbers do not appear on the display when you use SSD codes (00-79 or 000-799), your extension is not programmed to display that data.
Page 177 Section 700 - Operation Chapter 5. Key Telephone Features To use a PSD Key that links multiple SSDs: Action Result 1. If necessary, select the exchange line group (9, 81-84). (Normally the exchange line is selected by the speed dial numbers.) 2.
Page 178 Chapter 5. Key Telephone Features Section 700 - Operation To set PSD names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4.
Page 179 Section 700 - Operation Chapter 5. Key Telephone Features Action Result -SSDXXX 6. Press the HOLD key. A B C D E F XXX displays (where XXX = specified SSD bin number) A B C D E F XXX displays (where XXX 7.
Page 180 Chapter 5. Key Telephone Features Section 700 - Operation b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row. ICX issued September 1998 ICX-25-700...
Page 181 Section 700 - Operation Chapter 5. Key Telephone Features Example 2. Small-display phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) a b c d e f g h i j k l m n o p q r s t u v w x y z : &...
Page 182 Chapter 5. Key Telephone Features Section 700 - Operation b. Press the third FF key from the left on the bottom row. Hardware Requirements • Related Programming • FF1-0-03: Extension COS (User Log-in) • FF3: Extension COS • FF8-1: SSD & PSD Considerations •...
Page 183 Section 700 - Operation Chapter 5. Key Telephone Features 1. Lift the handset or press the ON/OFF key. 2. Dial an extension. 3. When you hear busy tone, dial the last digit of another extension. EXAMPLE: You dial Extension 213, but it is busy. To dial Extension 214, press “4”. Related Programming FF1-2 : Dial Plan FF1-002-008 : Step calling (Intercom calls)
Page 184 Chapter 5. Key Telephone Features Section 700 - Operation To cancel the Timed Reminder Call feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Timed Reminder Cancel code (default = *39). 3.
Page 185 Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • Related Programming • FF4: FF Key Assignment Considerations • Direct Exchange Line Access Extensions can seize a specific exchange line for outgoing calls. Extensions can also use Direct Exchange Line Access to test exchange lines or to access data exchange lines.
Page 186 Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • FF1-0-03: Extension COS (Direct Exchange Line Access) • FF3: Extension COS Considerations • MCO Line Preference MCO Line Preference allows you to place an outside call by simply picking up the handset. When you go offhook, the MCO 1 exchange line group is automatically accessed.
Page 187 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 2. Enter the exchange line access number (9 (UK/HK) or 0 • Outside dial tone (Taiwan, Malaysia, Indonesia) or 81-84). (See Table 14.) • CO XXX displays (where XXX = exchange line number) 3.
Page 188 Chapter 5. Key Telephone Features Section 700 - Operation Operation To set Exchange Line Queuing: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the Exchange Line key or enter a exchange line access Busy tone code.
Page 189 Section 700 - Operation Chapter 5. Key Telephone Features • While receiving intercom busy tone - up to 10 functions • While talking in intercom mode, during Exchange Line seizure, or during Exchange Line talk - up to 5 functions Each extension may have customized soft key features available.
Page 190 Chapter 5. Key Telephone Features Section 700 - Operation To assign Variable Mode Functions to a Large Display Telephone Action Result 1. Press the ON/OFF key. 2. Using the FUNCTION EXT menu, display the desired extension function location (see Flexible Screen Positions below) 3.
Page 191 Section 700 - Operation Chapter 5. Key Telephone Features • VB-44101 Voice Recognition Adaptor required. Related Programming • Considerations • You must pre-program the desired calling information into the telephone’s Voice Recognition Unit in order for the System to recognize the verbal commands. Volume Control Description The System allows you to set different receiving volumes for the handset, speaker, intercom ring tone,...
Page 192 Chapter 5. Key Telephone Features Section 700 - Operation Considerations • Extension programming determines whether or not you can set separate volume levels for Exchange Line incoming ring tone and intercom ring tone. Walking TRS (Call Barring) Class of Service Phase 2.0 Walking TRS (Call Barring) Class of Service allows an extension user to “carry”...
Page 193 Chapter 6. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT). This chapter covers the following topics: Topic Page Digital Single Line Telephone Account Codes Non-Verified Account Codes Verified Account Codes Attendant Group Calls Auto Repeat Dial Background Music Busy Override...
Page 194 Chapter 6. DSLT Features Section 700 - Operation Topic Page Do-Not-Disturb DP to DTMF Signal Conversion Flash Hot Line Intercom Calling Last Number Redial Message Waiting / Callback Onhook Dialling Offhook Signalling Offhook Voice Announce Paging Meet-Me Answer Reset Call Speed Dialling Personal Speed Dial System Speed Dial...
Page 195 Section 700 - Operation Chapter 6. DSLT Features Digital Single Line Telephone Figure 5 illustrates the Digital Single Line Telephone (DSLT). For more information on DSLT operation, see the ICX Key Telephone/DSLT User’s Guide. Figure 5. DSLT NAME NAME OPER...
Page 196 Chapter 6. DSLT Features Section 700 - Operation the phone’s LCD as it’s dialled, so the user can tell it’s being registered. Then later, the Call Logging reports will show the Code dialled for each call, and even sort the report by these Codes. There are two different types of account codes you can use in the ICX: Non-Verified Account Codes Non-Verified Codes aren’t checked by the system for validity;...
Page 197 Section 700 - Operation Chapter 6. DSLT Features To enter an account code during an outside call: Action Result 1. During a call, press the MEMORY key. 2. Press the # key. 3. Enter the Account Code (up to 10 digits). 4.
Page 198 Chapter 6. DSLT Features Section 700 - Operation • Account Codes interact with TRS (Call Barring) as shown in the following table: TRS (Call Barring) Class Verified or Forced or Not Forced Non-Verified No Account Entry Account Entry Not Forced Non-Verified Extension Port Based TRS Extension Port Based TRS...
Page 199 Section 700 - Operation Chapter 6. DSLT Features Auto Repeat Dial Description If you press the REDIAL key while receiving busy tone on an outside call, the System automatically redials the number. The System continues to redial the number at set intervals until the called number answers, the caller hangs up, or the maximum of 15 redial attempts is made.
Page 200 Important: A license may be required from the Society of Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Panasonic, its dis- tributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.
Page 201 Section 700 - Operation Chapter 6. DSLT Features Operation To use Extension Busy Override: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Busy Override code (default = 9 (UK/HK) or 9#). •...
Page 202 Chapter 6. DSLT Features Section 700 - Operation Action Result 3. Enter the Callback Request code (default = 3 (UK/HK) or Ringback tone 3#). 4. Replace the handset after you hear the ringback tone. System calls back when called extension becomes free To respond to the callback request: Action...
Page 203 Section 700 - Operation Chapter 6. DSLT Features Operation To set Call Forwarding-All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 721 (UK/HK) or 721#. •...
Page 204 Chapter 6. DSLT Features Section 700 - Operation Operation To set Call Forwarding - Busy: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 722 (UK/HK) or 722#. •...
Page 205 Section 700 - Operation Chapter 6. DSLT Features Operation To set Call Forwarding - No Answer: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 723 (UK/HK) or 723#. •...
Page 206 Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Call Forward/All/Busy/No-Answer and DND Cancel) • FF1-0-03: Extension COS (Call Forward/All Calls) • FF1-0-03: Extension COS (Call Forward/Busy) • FF1-0-03: Extension COS (Call Forward/No Answer) •...
Page 207 Section 700 - Operation Chapter 6. DSLT Features Operation To place a call on System Hold: Action Result 1. While on a call, press the HOLD key. Intercom dial tone To retrieve a call placed on System Hold: Action Result 1.
Page 208 Chapter 6. DSLT Features Section 700 - Operation Operation To place a call on Floating Hold: Action Result 1. Press the HOLD key. Intercom dial tone To retrieve a call from Floating Hold: Action Result 1. Enter the Floating Hold Answer feature access code (default = *9).
Page 209 Section 700 - Operation Chapter 6. DSLT Features Related Programming • FF1-0-03: Extension COS (Hold Key Operation - System vs. Exclusive) • FF3-0: Extension COS Assignment Considerations HOLD • Intercom calls will be held as Exclusive when placed on hold by pressing the key.
Page 210 Chapter 6. DSLT Features Section 700 - Operation To park a call on this extension: Action Result 1. While on a call, press the HOLD key. • Current call on hold 2. Enter the Call Park Hold access code (default 771 (UK/HK) or 771# ).
Page 211 Section 700 - Operation Chapter 6. DSLT Features • You cannot park more than one call at a time. • No more than one Call Park Answer key may be assigned to a single telephone. • If two calls are on hold and the last call is parked, the other call is then considered the last held call.
Page 212 Chapter 6. DSLT Features Section 700 - Operation To use Extension Group Pickup - External Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Extension Group Pickup - External Calls code (default = 702 (UK/HK) or 702#).
Page 213 Section 700 - Operation Chapter 6. DSLT Features Action Result 3. Dial the number of the ringing extension. 4. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • Related Programming • FF1-0-02: Intercom Voice Call Pickup •...
Page 214 Chapter 6. DSLT Features Section 700 - Operation Operation To use Exchange Line Direct Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Exchange Line Direct Pickup code (default = *0). 3.
Page 215 Section 700 - Operation Chapter 6. DSLT Features Action Result 3. When the call is answered, inform the third party of the transfer. 4. Complete the transfer by replacing the handset or pressing the ON/OFF key. To supervise the transfer of a call to an outside number: Action Result 1.
Page 216 Chapter 6. DSLT Features Section 700 - Operation Camping a Call Onto a Busy Extension Operation To camp a call onto a busy extension: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred.
Page 217 Section 700 - Operation Chapter 6. DSLT Features Camp-On (Call Waiting) Description If you dial a busy extension, you can camp onto that extension and send a Call Waiting signal to the called party. The called party then needs only to replace the handset and pick it up again to be automatically connected to the new call.
Page 218 Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Manual Camp-on Send) • FF1-0-03: Extension COS (Manual Camp-on Receive) • FF1-2: Dial Plan • FF3: Extension COS • FF3-0: Auto Camp-on Considerations •...
Page 219 Section 700 - Operation Chapter 6. DSLT Features Action Result 4. Press the CONF key when your call is answered. Connected to party 5. To add another party, repeat steps 1-4. Hardware Requirements • Related Programming • FF1-1: System Timers (Exchange Line to Exchange Line) Considerations •...
Page 220 Chapter 6. DSLT Features Section 700 - Operation Action Result 4. If you entered an exchange line access code in step 3, dial the number of the party you wish to add to the call. 5. Press the CONF key when your call is answered. 6.
Page 221 Section 700 - Operation Chapter 6. DSLT Features To cancel DND for your own extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the DND Set/Cancel code (default = 720). 3. Replace the handset or press the ON/OFF key. To set DND for another extension: Action Result...
Page 222 Chapter 6. DSLT Features Section 700 - Operation DP to DTMF Signal Conversion Description Dial Pulse (DP) to Dual Tone Multifrequency (DTMF) Signal Conversion allows you to switch from DP to DTMF signalling when using a DP exchange line. For instance, if you dial into a Voice Mail system using a DP exchange line, you can switch to DTMF signalling to communicate with the Voice Mail system.
Page 223 Section 700 - Operation Chapter 6. DSLT Features Considerations • Hot Line Description Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number simply by lifting the handset. You do not have to dial any digits. Operation To immediately connect to a pre-assigned extension or speed dial number: Action...
Page 224 Chapter 6. DSLT Features Section 700 - Operation To make a call using Intercom Calling: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. 3. If your extension is set for tone calling and you want to make a voice call, enter 1.
Page 225 Section 700 - Operation Chapter 6. DSLT Features Action Result 2. Press the REDIAL key. 3. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Intercom Redialing) •...
Page 226 Chapter 6. DSLT Features Section 700 - Operation To answer a message waiting indication (callback): Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Message Wait Callback code (default = *6). • Telephone automatically dials exten- sion that sent message waiting indica- tion •...
Page 227 Section 700 - Operation Chapter 6. DSLT Features Operation To use onhook dialling: Action Result 1. Press the ON/OFF key. Intercom dial tone 2. Enter an exchange line access code, or dial an extension number. 3. If you entered an exchange line access code in step 2, dial the phone number.
Page 228 Chapter 6. DSLT Features Section 700 - Operation Considerations • The Exchange Line call type may be either multiple ring, direct, or camp-on. • The system does not send the offhook signal under the following conditions: • During a conference call •...
Page 229 Section 700 - Operation Chapter 6. DSLT Features Related Programming • FF1 0 03 (System): Extension COS OHVA Originate • FF1 0 03 (System): Extension COS OHVA Receive • FF3 (Extension): Extension COS Assignments • FF4: FF Key Assignments Considerations •...
Page 230 Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • External relays, amplifier, and speakers are required for external paging. Related Programming • FF1-0-02: Paging Override • FF1-0-03: Extension COS (Paging) • FF1-0-04: Exchange Line COS (Paging) • FF1-2: Dial Plan •...
Page 231 Section 700 - Operation Chapter 6. DSLT Features • The second extension called using the Reset Call feature must have the same number of digits as the first extension. • If you program the System for Reset Call, the following features are not available: Camp-on (Ext.
Page 232 Chapter 6. DSLT Features Section 700 - Operation Action Result 4. Enter the PSD bin number (80-99). 5. Complete the call and replace the handset or press the ON/ OFF key. To delete a PSD number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
Page 233 Section 700 - Operation Chapter 6. DSLT Features Indicates that the digits that follow are either a feature access code or an extension number. (Not needed if your System is set for Intercom Level.) See Note below. ** Indicates that the digits that follow are for an outside number and the System should seize the next available exchange line when dialling.
Page 234 Chapter 6. DSLT Features Section 700 - Operation To delete an SSD number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Speed Dial Set/Clear code (default = 710 (UK/ HK) or 710# ). 3.
Page 235 Section 700 - Operation Chapter 6. DSLT Features Action Result 5. Press the MEMORY key. 6. Enter the SSD bin number (00-79 or 000-799) that contains the first part of the number to be called. 7. Repeat steps 5-6 up to 5 more times for all additional SSDs to be dialled.
Page 236 Chapter 6. DSLT Features Section 700 - Operation Operation To set the Timed Reminder Call feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Timed Reminder Set code (default = *31). 3.
Page 237 Section 700 - Operation Chapter 6. DSLT Features Direct Trunk (Exchange Line) Access Extensions can seize a specific exchange line for outgoing calls. Extensions can also use Direct Exchange Line Access to test exchange lines or to access data exchange lines. Operation To use Direct Exchange Line Access: Action...
Page 238 Chapter 6. DSLT Features Section 700 - Operation • FF1-2: Dial Plan • FF5-2: MCO Exchange Line Group (Outbound) • FF7: ARS/TRS Considerations • The System supports up to 576 outside lines in a six-CCU configuration. These lines can be divided into 99 different exchange line groups.
Page 239 Section 700 - Operation Chapter 6. DSLT Features To respond to the Exchange Line Callback alert tone: Action Result 1. Lift the handset or press the ON/OFF key. Outside dial tone Hardware Requirements • Related Programming • FF1-2: Dial Plan •...
Page 240 Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF8-1-08: Walking Class of Service Code Considerations • The same Walking Class of Service code can be used on more than one extension. • Walking Class of Service mode is kept until the user goes on-hook. •...
Page 241 Chapter 7. SLT Features SLTs are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter describes the following features that are available with Single Line Telephones (SLTs). Topic Page Account Codes...
Page 242 Chapter 7. SLT Features Section 700 - Operation Topic Page Message Waiting / Callback Offhook Signalling Offhook Voice Announce Paging Meet-Me Answer Reset Call Speed Dialling Personal Speed Dial System Speed Dial Speed Dial Linking Timed Reminder Call Trunk (Exchange Line) Access Direct Trunk (Exchange Line) Access MCO Trunk (Exchange Line) Access Trunk (Exchange Line) Queuing...
Page 243 Section 700 - Operation Chapter 7. SLT Features Account Codes Description You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the Call Logging record.
Page 244 Chapter 7. SLT Features Section 700 - Operation Action Result 4. Press the # key. 5. Enter an exchange line access code. 6. Dial the phone number. Verified Account Codes Stations restricted from outside call origination by Toll Restriction Service (TRS) - Call Barring can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS.
Page 245 Section 700 - Operation Chapter 7. SLT Features • Account Codes interact with TRS (Call Barring) as shown in the following table: TRS (Call Barring) Class Verified or Forced or Not Forced Non-Verified No Account Entry Account Entry Not Forced Non-Verified Extension Port Based TRS Extension Port Based TRS...
Page 246 Chapter 7. SLT Features Section 700 - Operation • The attendant pilot number is flexible. • If a member of an attendant group is for a virtual extension, multiple extensions in the attendant group can be made to ring at once when the virtual number is dialled. •...
Page 247 Section 700 - Operation Chapter 7. SLT Features Callback Request Description If you dial a busy extension, you can have the System call you back when that extension becomes free. When you answer, the System automatically rings the called party again. Operation To set a Callback Request: Action...
Page 248 Chapter 7. SLT Features Section 700 - Operation • Call Forwarding - Busy • Call Forwarding - No Answer Call Forwarding-All Calls When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately forwarded. Operation To set Call Forwarding-All Calls: Action Result...
Page 249 Section 700 - Operation Chapter 7. SLT Features To set Call Forwarding - Busy: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 722 (UK/HK) or 722#. •...
Page 250 Chapter 7. SLT Features Section 700 - Operation Action Result 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you wish to forward. 4. Dial the destination number: • If forwarding to another extension, dial the extension number.
Page 251 Section 700 - Operation Chapter 7. SLT Features • FF1-0-03: Extension COS (Call Forward/No Answer) • FF1-0-03: Extension COS (Call Forward/Other) • FF1-2: Dial Plan • FF3-0: Extension COS Assignment Considerations • Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated. For example, extension 220 can only forward to extension 225 if 225 is not forwarded.
Page 252 Chapter 7. SLT Features Section 700 - Operation To retrieve a held call on a specific exchange line: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Specified Exchange Line Answer code (default = *0). 3. Enter the exchange line number. Hardware Requirements •...
Page 253 Section 700 - Operation Chapter 7. SLT Features Exclusive Hold With Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used to hold Exchange Line calls and extension calls. Operation To place a call on Exclusive Hold: Action Result 1.
Page 254 Chapter 7. SLT Features Section 700 - Operation Related Programming • F1-0-03: Extension COS (Hookflash Control on SLTs - Broker’s Hold or Conference) • FF3: Extension COS Considerations • If Broker’s Hold is enabled, it is not possible to establish a conference call from an SLT position. Call Park You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call.
Page 255 Section 700 - Operation Chapter 7. SLT Features To retrieve a transferred call park: Action Result 1. At the extension with the transferred park call, lift the hand- Intercom dial tone set. 2. Enter Call Park Answer/Self access code (default 772 (UK/ •...
Page 256 Chapter 7. SLT Features Section 700 - Operation Operation To use Extension Group Pickup - All Calls: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Extension Group Pickup - All Calls code (default = 701 (UK/HK) or 701#). 3.
Page 257 Section 700 - Operation Chapter 7. SLT Features Operation To use Extension Direct Pickup: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Extension Direct Call Pickup code (default = 704 (UK/HK) or 704#). 3. Dial the number of the ringing extension. 4.
Page 258 Chapter 7. SLT Features Section 700 - Operation Trunk (Exchange Line) Direct Pickup Trunk (Exchange Line) Direct Pickup allows you to answer calls ringing on a specific exchange line number. Operation To use Exchange Line Direct Pickup: Action Result 1. Lift the handset. Intercom dial tone 2.
Page 259 Section 700 - Operation Chapter 7. SLT Features Action Result 3. When the call is answered, inform the third party of the transfer. 4. Complete the transfer by replacing the handset. To supervise the transfer of a call to an outside number: Action Result 1.
Page 260 Chapter 7. SLT Features Section 700 - Operation Camping a Call Onto a Busy Extension Operation To camp a call onto a busy extension: Action Result 1. While on a call, hookflash to place the call on hold. Intercom dial tone 2.
Page 261 Section 700 - Operation Chapter 7. SLT Features automatically connected to the new call. The called party can also place the first call on hold by Hookflashing and then answering the waiting call. The System provides two types of call waiting: •...
Page 262 Chapter 7. SLT Features Section 700 - Operation • FF3: Extension COS Considerations • You can transfer an outside call to a busy extension using Camp-on. See “To camp a call onto a busy extension:” on page 266. Conference Calls Description Conference Calls allow you to add another party to an existing conversation.
Page 263 Section 700 - Operation Chapter 7. SLT Features • FF3: Extension COS Considerations • Broker’s Hold must be disabled to establish a conference call. Eight-Party Conferencing With the optional Conference Card installed, up to 8 parties can be included in a conference call. One of the parties can be a Exchange Line (i.e., 8 extensions or 7 extensions and 1 Exchange Line).
Page 264 Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF1-0-03: Extension COS (8-party Conference) • FF3: Extension COS (Broker’s Hold or Conference) Considerations • A Conference Card (VB-44120) must be installed in the System in order to use Eight-party Conferencing.
Page 265 Section 700 - Operation Chapter 7. SLT Features To set DND for another extension: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the DND Set by Other Phone code (default = 740 (UK/HK) or 740#). 3. Dial the extension number 4.
Page 266 Chapter 7. SLT Features Section 700 - Operation Operation To send a flash on an Exchange Line: Action Result 1. Hookflash to place the current Exchange Line call on hold. Dial tone is returned 2. Press the SLT Flash Send access code (default - 765). A flash is sent on the Exchange Line.
Page 267 Section 700 - Operation Chapter 7. SLT Features Intercom Calling Description The System provides two methods of intercom calling: • Voice Calling: Extension calls are connected immediately, without a ringing tone. • Tone Calling: A ringing tone is sent to the called extension. Extension Class of Service (COS) programming determines whether the default for the originating extension is voice or tone calling.
Page 268 Chapter 7. SLT Features Section 700 - Operation Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialled. Operation To automatically redial the last number dialled: Action Result 1. Lift the handset. 2. Enter 712 (UK/HK) or 712# . 3.
Page 269 Section 700 - Operation Chapter 7. SLT Features Related Programming • FF3: Exchange Line Off-Hook Signal • FF1-1: Off-Hook Signal Timer Considerations • The Exchange Line call type may be either multiple ring, direct, or camp-on. • Offhook signalling is not supported for an ISDN terminal. •...
Page 270 Chapter 7. SLT Features Section 700 - Operation • You cannot receive a Call Waiting message during an OHVA. • If you make an OHVA to an SLT, the SLT user and the other party will hear the announcement. Message Waiting / Callback Description If you try to call an extension that is busy or does not answer, you can leave a message wait indication at that extension, requesting a return call.
Page 271 Section 700 - Operation Chapter 7. SLT Features • FF1-0-03: Extension COS (Priority Message Wait set/cancel) • FF1-2: Dial Plan • FF3: Extension COS Considerations • The System has priority message waiting for 3rd-party voice mail. See “Voice Mail Integration (Third Party)”...
Page 272 Chapter 7. SLT Features Section 700 - Operation • FF1-0-04: Exchange Line COS (Paging) • FF1-2: Dial Plan • FF2: Exchange Line COS • FF3: Extension COS Considerations • If an external paging system has been connected, pages can be made to Paging groups 0-9 through the external speakers.
Page 273 Section 700 - Operation Chapter 7. SLT Features Speed Dialling Description The System supports the following speed dial features: • Personal Speed Dial (PSD) • System Speed Dial (SSD) • Speed Dial Linking • Speed Dial Name Assignment Personal Speed Dial You can store frequently called numbers using the PSD feature.
Page 274 Chapter 7. SLT Features Section 700 - Operation Action Result 3. Enter the PSD bin number (80-99). 4. Press the * key. 5. Complete the call and replace the handset. Hardware Requirements • Related Programming • Considerations • Storing a new number erases any previously stored data. •...
Page 275 Section 700 - Operation Chapter 7. SLT Features Action Result 3. Enter the Speed Dial Originate code (default = 80). 4. Enter the SSD bin number (00-79 or 000-799). 5. Complete the call and replace the handset. To delete an SSD number: Action Result 1.
Page 276 Chapter 7. SLT Features Section 700 - Operation Action Result 2. Enter the Speed Dial Originate code (default = 80). 3. Enter the desired PSD bin number (80-99). 4. Complete the call and replace the handset. Hardware Requirements • Related Programming •...
Page 277 Section 700 - Operation Chapter 7. SLT Features Related Programming • Considerations • An alarm tone (default = 60 seconds) will be issued at the specified time. • An extension can have only one Reminder Call set at a time. •...
Page 278 Chapter 7. SLT Features Section 700 - Operation MCO Trunk (Exchange Line) Access The System supports up to 5 MCO groups for each MCO tenant group. You can seize an idle exchange line from the MCO exchange line group by entering the MCO access code. Operation To seize an idle exchange line: Action...
Page 279 Section 700 - Operation Chapter 7. SLT Features Trunk (Exchange Line) Queuing Description When you try to originate a call by MCO (enter (UK/HK) or (Taiwan, Malaysia, Indonesia)) and all outside lines in a exchange line group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Exchange Line Callback alert tone rings.
Page 280 Chapter 7. SLT Features Section 700 - Operation Walking TRS (Call Barring) Class of Service Phase 2.0 Walking TRS (Call Barring) Class of Service allows an extension user to “carry” his or her toll restrictions to another phone. Before the Walking TRS Class of Service feature can be used, a Walking Class of Service code must be entered at your extension before using dialling privileges at another extension.
Page 281 Section 700 - Operation Index Index Battery Memory Battery Backup About User Programming BGM/MOH Separation Access Codes Blocking Outgoing Audio MCO Trunk Mute Function DSLT Key Telephone Door Broker’s Hold Account Codes DSLT DSLT Key Telephone Key Telephone Non-verified Building Block Expansion Capability Key Telephone Built-In Voice Processing Unit Busy Lamp Field (BLF) Ringing...
Page 282 Index Section 700 - Operation DSLT (Manual) Camp-on Exclusive Hold DSLT DSLT Key Telephone Key Telephone Camp-on Floating Hold DSLT Key Telephone Key Telephone Floating HoldDSLT Callback Key Telephone Message Key Message Waiting System Hold DSLT DSLT Key Telephone Key Telephone Callback Request Call Logging DSLT...
Page 283 Section 700 - Operation Index CO Ringing Mode Setting Alarm Ringing Day Ringing BLF Ringing Day/Night Mode Day Ringing Automatic Delayed Ringing Manual Slide Ringing Day/Night System Mode CO Ringing Types Delayed Ringing DID Ringing Devices Programming DISA Dialing Multiple Ringing Onhook CO Trunk Interface DSLT...
Page 284 Index Section 700 - Operation Key Telephone Extension Interface DP/DTMF Single Line Telephones (SLTs) ISDN/BRI S-Point Interface Extension Interface ISDN/PRI S-Point Interface DSLT Features Extension Name Assignments DSS/72 Console Extension Names DSS/BLF Appearances Setting DTMF Extension Restriction COS Signal Conversion DSLT Key Telephone Facilities...
Page 285 Section 700 - Operation Index Tone Calling DSLT Key Telephone Handset Mute Function Voice Calling Handsfree DSLT Answerback Key Telephone Key Telephone Operation Interface Key Telephone Extension Handsfree Answerback ISDN/BRI Key Telephone ISDN/PRI Handsfree Operation Trunk Key Telephone Internal Hold Tone Headset Operation ISDN PRI Trunk Interface Hold...
Page 286 Index Section 700 - Operation DSLT Key Telephone Name Assignments Manual Day/Night Mode Extension MCO Line Preference 50, 177 Speed Dial MCO Tenant Group Names MCO Trunk Access Extension DSLT Network Key Telephone Network Call Routing Network Call Transfer MCO Trunk Access Codes Network Extension Calling DSLT Network Facilities...
Page 287 Section 700 - Operation Index Port One-Touch Keys Virtual Onhook Dialing Power Failure Transfer DSLT Power On Maintenance Key Telephone Priority Message Wait Callback Message Key Programing Devices Telephone Programming Devices PC-Based Customizing Tool Digital Programming Telephone Pad Class Progress Tones Paging PSD Names DSLT...
Page 288 Index Section 700 - Operation Key Telephone Schedule System Setting DSLT Security Key Telephone Data Sensor S-Point Interface Door Box ISDN/BRI Separation ISDN/PRI BGM/MOH SSD Index Set Call Forward Busy Destination Extension Setting Set Call Forward ID Code for Voice Mail SSD Names Set Call Forward No Answer Destination Extension Setting...
Page 289 Section 700 - Operation Index Key Telephone Trunk/Tie COS Toll Toll Restriction Service Toll Restriction Service (Call Barring) Unsupervised Call Transfer Toll Restriction Service (TRS) DSLT Tone Key Telephone Internal Hold Tone Calling User Maintenance Intercom Calling User Programming DSLT Key Telephone Tones Call Progress...
Page 290 Index Section 700 - Operation ICX issued September 1998 ICX-25-700...

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