Samsung CLX-3170FN User Manual page 161

Samsung Scan Manager problems
CONDITION
I cannot use the Check your operating system. Supporting
operating systems are Windows 2000/XP/
Samsung Scan
Vista.
Manager.
Common Windows problems
CONDITION
"File in Use" Exit all software applications. Remove all
software from the StartUp Group, then restart
message appears
Windows. Reinstall the printer driver.
during installation.
"General Protection Close all other applications, reboot Windows
and try printing again.
Fault", "Exception
OE", "Spool32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A These messages may appear during printing.
Just keep waiting until the machine finishes
printer timeout error
printing. If the message appears in ready mode
occurred." messages
or after printing has been completed, check the
appear.
connection and/or whether an error has
occurred.
Refer to the Microsoft Windows documentation that came with your
computer for further information on Windows error messages.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
Common Linux problems
CONDITION
The machine does • Check if the printer driver is installed in your
not print. system. Open Unified Driver configurator
and switch to the Printers tab in Printers
configuration window to look at the list of
available printers. Make sure that your
machine is displayed on the list. If not, invoke
Add new printer wizard to set up your device.
• Check if the printer is started. Open Printers
configuration and select your machine on the
printers list. Look at the description in the
Selected printer pane. If its status contains
"(stopped)" string, press the Start button.
After that normal operation of the printer
should be restored. The "stopped" status
might be activated when some problems in
printing occurred. For instance, this could be
an attempt to print document when port is
claimed by a scanning application.
• Check if the port is not busy. Since functional
components of MFP (printer and scanner)
share the same I/O interface (port), the
situation of simultaneous access of different
"consumer" application to the same port is
possible. To avoid possible conflicts, only
one of them at a time is allowed to gain
control over the device. The other
"consumer" will encounter "device busy"
response. You should open ports
configuration and select the port assigned to
your printer. In the Selected port pane you
can see if the port is occupied by some other
application. If this is the case, you should
wait for completion of the current job or
should press Release port button, if you are
sure that the present owner is not functioning
properly.
• Check if your application has special print
option such as "-oraw". If "-oraw" is specified
in the command line parameter then remove
it to print properly. For Gimp front-end, select
"print" -> "Setup printer" and edit command
line parameter in the command item.
• The CUPS (Common Unix Printing System)
version distributed with SuSE Linux 9.2
(cups-1.1.21) has a problem with ipp
(Internet Printing Protocol) printing.Use the
socket printing instead of ipp or install later
version of CUPS (cups-1.1.22 or higher).
Some color images This is a known bug in Ghostscript (until GNU
Ghostscript version 7.05) when the base color
come out all black.
space of the document is indexed color space
and it is converted through CIE color space.
Because Postscript uses CIE color space for
Color Matching System, you should upgrade
Ghostscript on your system to at least GNU
Ghostscript version 7.06 or later. You can find
recent Ghostscript versions at
www.ghostscript.com.
SUGGESTED SOLUTIONS
Troubleshooting_ 64