Samsung CLX-3170FN User Manual page 156

Multi functional printer
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SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, call for service.
Paper feeding
CONDITION
Paper is jammed
Clear the paper jam. (See "Tips for avoiding
paper jams" on page 54.)
during printing.
Paper sticks
Ensure there is not too much paper in the tray.
together.
The tray can hold up to 150 sheets of paper,
depending on the thickness of your paper.
Make sure that you are using the correct type
of paper. (See "Setting the paper size and
type" on page 35.)
Remove paper from the tray and flex or fan the
paper.
Humid conditions may cause some paper to
stick together.
Multiple sheets of
Different types of paper may be stacked in the
paper do not feed.
tray. Load paper of only one type, size, and
weight.
If multiple sheets have caused a paper jam,
clear the paper jam. (See "Tips for avoiding
paper jams" on page 54.)
Paper does not feed
Remove any obstructions from inside the
into the machine.
machine.
Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
There is too much paper in the tray. Remove
excess paper from the tray.
The paper is too thick. Use only paper that
meets the specifications required by the
machine. (See "Selecting print media" on
page 30.)
The paper keeps
There is too much paper in the tray. Remove
jamming.
excess paper from the tray. If you are printing
on special materials, use the manual feeder.
An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. (See "Selecting print
media" on page 30.)
There may be debris inside the machine. Open
the front cover and remove the debris.
Envelopes skew or
Ensure the paper guides are against both sides of
the envelopes.
fail to feed correctly.
59 _Troubleshooting
SUGGESTED SOLUTIONS
Printing problems
POSSIBLE
CONDITION
CAUSE
The machine
The machine is not
receiving power.
does not print.
The machine is not
selected as the
default printer.
Check the machine for the following:
The front cover or rear cover is not closed. Close
the cover.
Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 54.)
No paper is loaded. Load paper.
The toner cartridge is not installed. Install the
toner cartridge.
If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
The connection
cable between the
computer and the
machine is
defective.
The port setting is
incorrect.
The machine may
be configured
incorrectly.
The printer driver
may be incorrectly
installed.
The machine is
malfunctioning.
The document size
is so big that the
hard disk space of
the computer is not
enough to access
the print job.
SUGGESTED SOLUTIONS
Check the power cord
connections. Check the
power switch and the power
source.
Select Samsung CLX-3170
Series as your default printer
in your Windows.
Disconnect the printer cable
and reconnect it.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different printer cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
Check the printer properties
to ensure that all of the print
settings are correct.
Repair the printer software.
See Software section.
Check the display message
on the control panel to see if
the machine is indicating a
system error.
Get more hard disk space
and print the document
again.

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