Panasonic Toughbook CF-F9KWH011M Reference Manual page 179

Troubleshooting (Advanced)
Replacing sensor
If you need to replace a non-functioning fingerprint reader, follow this procedure.
Enrollment to the hard disk:
If enrollment to hard disk is used, "Protector Suite" has not stored any data on the device and therefore has no problem to
continue after you replaced the sensor. However, in case you use the Power-on security (Preboot Authentication), you
may need to use the [Manage Fingerprints] wizard to update the related data.
Enrollment to the device:
If the fingerprint has been enrolled to the device, a new passport will be required. Follow the procedure in the section
"Starting Over" ( page
Protector Suite reinstallation
Uninstall Protector Suite (
During Protector Suite uninstallation, you can select whether to delete the Protector Suite Data - including passports.
To use password data or "Password Bank" data after reinstalling Protector Suite, select [Leave Protector Suite *.* data for
later use]. After the new installation, you will be able to use your data again.
If you select [Remove all Protector Suite *.* data], you need to enroll fingerprint data again after reinstalling Protector
Suite. In case of changing the Enrollment mode, reinstalling Protector Suite is necessary.
Lost [File Safe] backup password
It is necessary to change the backup password for [File Safe], refer to the Protector Suite Help menu.
• Click (Start)/
Windows 7
Accessing [File Safe] after Protector Suite uninstallation
[File Safe] data can be accessed only using Protector Suite. If you accidentally uninstalled Protector Suite, you have to
reinstall it. If passport data was not removed during uninstallation, everything will work automatically including [File Safe].
If the passport data was removed during uninstallation the [File Safe] will recognize that the installation was changed and
will offer to use the backup password, instead.
Accessing [File Safe] after computer crash
If you have an exported passport, import it now so you can access [File Safe] directly using fingerprints. Otherwise you
can access [File Safe] using the [File Safe] backup password: [File Safe] will recognize that the installation was changed
and will offer to use the backup password, instead.
115).
page 114) before reinstalling it. After uninstallation, reinstall Protector Suite (
[start] - [All Programs] - [Protector Suite] - [Control Center] - [Help] - [Help].
Windows XP
179
page 108).