Troubleshooting; Faq - Advantech BB-SL30210110-XSWH User Manual

9. Troubleshooting

If you cannot connect to the router from your PC, your network card may be configured
in such a way that it is not possible to connect to the router. Take one or more of the
following steps in order to solve the problem:
Set the communication rate to 10 MB/s in the properties of your network card.
Connect the router to the PC via Switch.
Connect the router to the PC, start the router first and then start the PC after the
router's initialization.

9.1 FAQ

I have NAT enabled. My equipment is not connecting to the network.
The device's gateway has to be configured the same as the router's.
The router resets itself and the Ethernet connection fails.
The router will not function without an antenna. Keep the antenna as far as possible
from the power supply.
I can't access the Web server over NAT.
The remote HTTP access of the router has to be disabled, the default server ad-
dress has to be your web server and the gateway of the web server has to be the
IP of the router.
Mobile WAN connection fails. (DAT LED off)
Check the signal power. If the signal power is weak, you will have to use a better
antenna. If the neighboring cells have a similar signal strength, you will need to use
a directional antenna. For proper operation, the signal levels have to be within the
range of -50 dBm to -90 dBm.
It is necessary to set the router to ping, which will check the connection and, in the
case of a failed ping, restart the connection.
Mobile WAN connection cannot be established. (DAT LED off)
Check the GPRS settings – APN, name, password and IP address.
Try to enter the SIM card PIN – verify that the SIM card has the PIN code entered.
In a private APN, switch the DNS server send off.
Switch the system log on and observe to see where the error occurs.
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