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Trane Technologies Symbio 800 Installation, Operation And Maintenance Manual

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Installation, Operation, and Maintenance
Symbio™ 800 Controller
Only qualified personnel should install and service the equipment. The installation, starting up, and servicing of heating, ventilating, and air-conditioning equipment
can be hazardous and requires specific knowledge and training. Improperly installed, adjusted or altered equipment by an unqualified person could result in death or
serious injury. When working on the equipment, observe all precautions in the literature and on the tags, stickers, and labels that are attached to the equipment.
July 2024
SAFETY WARNING
BAS-SVX080C-EN

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  • Page 1 Installation, Operation, and Maintenance Symbio™ 800 Controller SAFETY WARNING Only qualified personnel should install and service the equipment. The installation, starting up, and servicing of heating, ventilating, and air-conditioning equipment can be hazardous and requires specific knowledge and training. Improperly installed, adjusted or altered equipment by an unqualified person could result in death or serious injury.

  • Page 2: Warnings, Cautions, And Notices

    Introduction Read this manual thoroughly before operating or servicing this unit. Warnings, Cautions, and Notices Safety advisories appear throughout this manual as required. Your personal safety and the proper operation of this machine depend upon the strict observance of these precautions. The three types of advisories are defined as follows: Indicates a potentially hazardous situation which, if not avoided, could result in death or WARNING...

  • Page 3: Revision History

    All trademarks referenced in this document are the trademarks of their respective owners. Revision History • Updated Overview chapter. • Updated Configuring the Symbio 800 for Communications chapter. • Trane USB Cellular Module section added in Configuring the Symbio 800 for Communications chapter. • Updated Symbio UI chapter. BAS-SVX080C-EN...

  • Page 4: Table Of Contents

    Powering Up the Symbio 800 Unit Controller ....... . .
  • Page 5 Table of Contents Using the TD-7 or TD-12 Display ..........27 Supported Languages .
  • Page 6 Table of Contents Language..............65 Date and Time.
  • Page 7 Modifying a Previously Registered Symbio 800 ....... . . A–2...

  • Page 8: Overview

    (I/O). Note: The Symbio 800 is factory mounted on a variety of equipment and supports different displays (TD7 or TD12). Installations have different facotry programming and slightly different Symbio UI screen views.

  • Page 9: Specifications

    Between 5% to 95% (non-condensing) Input: If the max operating temperature is 60°F or less, the current draw for the Symbio 800 is 400mA at 24VDC, which includes up to 1000mA of current supplied Power: to the USB host ports.

  • Page 10: Dimensions

    • BTL Listed - B-BC, B-ACC. See Symbio™ 800 BTL listing for details. Dimensions Figure 2. Symbio 800 dimensions Mounting the Symbio 800 The Symbio™ 800 unit controller mounts on the standard 35mm DIN rail. No other means of mounting the controller is provided.

  • Page 11: Usb Ports

    Powering Up the Symbio 800 Unit Controller The Symbio 800 controller powers up automatically when power is applied. It is not necessary to press the Service button to power up the controller. All LEDs illuminate and the following sequence flashes on the 7-segment display: 8, 7, 9, 5, 4, L, dancing dash pattern.

  • Page 12: Interpreting The Leds

    Overview Figure 4. Location of LEDs and the 7–segment display on the Symbio 800 Callout Number in Figure Description Communication link LEDs IMC link and LEDs Status LED Power button Ethernet LEDs 7-segment display Interpreting the LEDs The following table identifies the LEDs and interprets their activity.

  • Page 13: Interpreting The 7-Segment Display

    Data transmission and reception Interpreting the 7–Segment Display The 7–segment display shows the operating status of the Symbio 800 as described in the following table. Note: Many of the 7–segment codes Power Up or Normal Communication. Many of the codes are diagnostic in nature.

  • Page 14: Additional Ordering Options

    F31. Flashing Red F32. Internal error. Flashing Red F33. License check could not load version file. Flashing Red Licenses on this Symbio 800 are invalid. F34. Flashing Red F35. Version file has an unkown format. Flashing Red F36. Internal error.

  • Page 15: Btl Certification

    The Symbio™ 800 is primarily listed as a B-AAC listed device intended for equipment control applications only. The Symbio 800's internal BACnet code module meets B-BC compliance standards. However, the Symbio 800 controller is not certified as a B-BC controller. It is strongly advised not to use the Symbio 800 as a building controller.

  • Page 16: Wiring And Powering The Symbio 800

    Wiring and Powering the Symbio 800 This section provides how to wire and safely power the Symbio™ 800. WARNING Hazardous Voltage! Failure to disconnect power before servicing could result in death or serious injury. Disconnect all electric power, including remote disconnects before servicing. Follow proper lockout/tagout procedures to ensure the power can not be inadvertently energized.

  • Page 17: Symbio 800 Power Supply Requirements

    Powering the Symbio 800 from a XM70, or XM90 Expansion Module is not advised. If the max operating temp is 60°C or less, the current draw for the Symbio 800 is 400mA @24VDC, which includes up to 1000mA of current supplied to the 5 Volt USB Host ports. At max operating temperature of 70°C, the current on the USB Host ports is limited to 500mA.

  • Page 18: Usb Port Power Requirements

    X13790904030 (Factory Indoor Flush). Symbio 800 DC Power Budget Depending on the power source, Symbio 800 has a maximum current available for peripheral devices. It is a best practice to erform a power budget if you have more than three external devices connected through the IMC.

  • Page 19: Configuring The Symbio 800 For Communications

    BACnet TP link must be unique. • Before powering up the Symbio 800, set the rotary switch value as shown in the following figure. • If the Symbio 800 was previously powered up, do the following if you wish to make changes: –...

  • Page 20: Device Id Assignment For Bacnet Ms/Tp Devices

    Configuring the Symbio 800 for Communications Before Use a 1/8 in. (3 mm) flathead screwdriver to set rotary switches. Switches rotate in either direction. After ADDRESS x100 Device ID Assignment for BACnet MS/TP Devices Each unit controller must have a unique BACnet device ID. Tracer® SC automates the process by calculating a unique device ID for each unit controller and then saving the device ID to memory in each device.

  • Page 21: Tracer Bacnet Terminator

    Setting Up a Trane Wi-Fi Network Trane Wi-Fi modules are supported by Symbio™ 800 and setup via Symbio UI. Wi-Fi modules only operate as an access point. This can be useful if connecting to the Symbio 800 via Tracer TU or Symbio UI wirelessly.

  • Page 22: Setup A Wi-Fi Network (Host Mode)

    (default is tracerwifi). Once you have joined, type the IP address of the Symbio 800 in a web browser. Then, enter a valid user ID and password to interface with Symbio Trane USB Cellular Module The Trane USB Cellular Module is an all-in-one device used to connect controllers to Trane Connect for Secure Remote Access and Trane Connect Data Collection.

  • Page 23: Steps To Setup On Symbio 800

    3. Connect to Symbio UI via direct USB cable, Ethernet or Wi-Fi. 4. Accept the standard EULA, which covers language for USB Cellular Module use. 5. The Symbio 800 will be available on Trane Connect within a few minutes. 6. See Identification and Communications -> Cell Modem Configuration for connectivity details and actions.
  • Page 24 9. In Trane Connect, set up a new building as Symbio 800. a. Use the Hardware Serial Number to discover and connect to the Symbio 800. b. Set up a new building as a Symbio 800 as shown in the figure below. BAS-SVX080C-EN...

  • Page 25: Special Considerations

    Firmware Updates • A copy of the firmware updates for the Trane USB Cellular Module is included in the Tracer SC+ and Symbio™ 800 firmware. • Future cellular module updates will be distributed through Tracer SC+ and Symbio 800 firmware. BAS-SVX080C-EN...

  • Page 26: Using Tracer Tu With Symbio 800

    Using Tracer TU with Symbio 800 Tracer TU, a software tool that runs on a PC, is primarily used by technicians for advanced tasks. For Tracer TU availability, contact your local Trane sales office. Basic communication setup functions are performed in the Symbio™ UI.

  • Page 27: Using The Td-7 Or Td-12 Display

    Using the TD-7 or TD-12 Display The Symbio™ 800 controller can be used with either a TD7 or TD12 display (7" or 12"). For example, Intellipak units use the TD7 and chiller units generally use either the TD7 or TD12. On these units, the display comes standard from the factory with the equipment.

  • Page 28: Screen Overview

    Using the TD-7 or TD-12 Display • Press Hide Password to display characters as an asterisks (*). • Press Cancel to return to the User ID screen. • Press Clear to erase the Password. Entering a valid combination of User ID and Password the display will navigate to the home page. Entering an invalid combination of User ID and password causes the display to show the error message “The User ID and/or Password is not valid.”...

  • Page 29: Top Display Area

    Using the TD-7 or TD-12 Display Figure 11. TD7 display area Top Display Area Figure 12. TD7 menu bar Table 7. Menu bar buttons The Back button, when touched, returns to the previous screen visited. The Home button, when touched, navigates to the home page. The Manual Override button, when shown, indicates at least one manual override is active.

  • Page 30: Bottom Display Area

    Using the TD-7 or TD-12 Display Figure 13. TD7 Main display area of home screen Table 8. Main display area buttons Touch this button to view the status of unit features. Touch this button to view the status of ventilation components. Touch this button to view the status of ventilation components.

  • Page 31: Alarms

    Using the TD-7 or TD-12 Display Table 9. Bottom display area buttons Screen brightness settings. Set the brightness to 30%, 60%, 90% display back light brightness. Touch this button to open the Alarms screen. When an alarm is present, this button will flash.
  • Page 32 Using the TD-7 or TD-12 Display Figure 14. Active Alarms screen Figure 15. Historic Alarms screen BAS-SVX080C-EN...

  • Page 33: Reports

    Using the TD-7 or TD-12 Display Table 10. TD7 alarms Active Alarm Historic Alarm Severity Immediate shutdown Normal shutdown Warning Reports You can use the TD7 display to view a variety of reports and create and edit custom reports. Touch the Reports button in the bottom display area to view the Reports screen.. The Reports screen contains the following buttons: •...

  • Page 34: Custom Graphics

    Using the TD-7 or TD-12 Display Custom Graphics The TD7 Display supports a maximum of 12 custom graphics. Custom graphics are created and loaded ® using Tracer Graphics Editor (TGE). See the TGE online help for more information. Graphics inTD7 allow you to: •...
  • Page 35 Using the TD-7 or TD-12 Display Figure 18. Creating a Custom Report 3. Use the up and down arrow buttons to select a data category. Add items by touching the item that is highlighted blue, then touch the Add button. 4.
  • Page 36 Using the TD-7 or TD-12 Display Editing a Custom Report 1. Touch Reports to view the Reports screen. 2. Touch the report that you want to edit. Follow steps 2 through 5 in “Creating a Custom Report,” p. 34 to complete your edits. Figure 20.

  • Page 37: Points

    Using the TD-7 or TD-12 Display Points Touch the Points button to view the Points report screen, which contains access to screens for viewing and manipulating a subset of the BACnet® Point interface. Figure 22. Points reports screen User Points Report Touch the User Points Report button to view the User Points Report screen, which contains user created points for the unit controller.

  • Page 38: Analog Overrides

    Using the TD-7 or TD-12 Display Figure 24. Point Override screen components Override Status Area This area shows who is controlling the point, followed by the active priority level and the current value of the point. If security is enabled, the name of the user that performed the override will be shown in the Controlled By field.

  • Page 39: Binary Overrides

    Using the TD-7 or TD-12 Display Figure 25. Display the Analog Keypad screen Binary Overrides The Binary Override screen provides buttons with point state text that is used to set the current value. Multistate overrides with four or fewer states have similar screen functions as the binary override screen.

  • Page 40: Multistate Overrides

    Using the TD-7 or TD-12 Display Figure 26. Binary Override screen Multistate Overrides Multistate override screens that contain five or more items will contain up and down arrow buttons in the Override setting area. Use the up and down arrow buttons to select a state. Touch the Apply or Save button to retain your changes.

  • Page 41: Override Summary

    Using the TD-7 or TD-12 Display Setting Up a Temporary Override You can set up a temporary override by using the buttons in the Temporary Override area. The default duration for temporary overrides is 2 hours 0 minutes. The maximum duration for a temporary override is 99 hours 59 minutes.
  • Page 42 Using the TD-7 or TD-12 Display The figure below shows the Active Point Alarms screen and commonly used functions. When the point alarm clears and the point returns to normal, the alarm will automatically be removed from the list. The number of active point alarms is displayed in the top right portion of the screen.
  • Page 43 Using the TD-7 or TD-12 Display Figure 30. Event Log screen Point Alarm and Even Log Icons Point Alarm icons appear in the left-most column of the Active Point alarms and Event Log screens. They are identifiable by their shape and color. Table 11.

  • Page 44: Expansion Modules

    Using the TD-7 or TD-12 Display Expansion Modules Touch the Expansion Module button to view the Expansion Modules screen. If expansion modules have been installed, they will appear in Expansion Modules screen. Figure 31. Expansion Modules screen Expansion module screen columns: Address —...

  • Page 45: Unit

    Using the TD-7 or TD-12 Display Figure 32. TGP2 Programs screen Unit Touch the Unit button to view the Unit status information. The data presented in this table is unit configuration dependent, and is not shown in this document. Ventilation Touch the Ventilation button to view Ventilation status information.
  • Page 46 Using the TD-7 or TD-12 Display Figure 33. About screen Figure 34. About screen Controller Name — This is the name that was assigned to the Symbio™ 800. By default, the controller name is the controller serial number. Unit Model Number — This is the model number of the IntelliPak™/equipment on which the Symbio™ 800 controller is installed.

  • Page 47: Unit Operating Modes

    Using the TD-7 or TD-12 Display Unit Serial Number — This number applies to the piece of equipment that the Symbio™ 800 controller is controlling. This number is typically entered at the factory, but can be entered in the controller. Controller Product Name —...
  • Page 48 Using the TD-7 or TD-12 Display Table 12. Unit operation - top level mode-stopped (continued) Local Stop Unit is stopped by pressing the Stop button at the TD7 Display. This stop has highest priority and cannot be remotely overridden. Note: TU with a direct USB connection to the Symbio™...
  • Page 49 Using the TD-7 or TD-12 Display Table 14. Unit operation - top level mode - auto (continued) Heat Ignite Attempt Fail Manf 1 Ignition attempt was unsuccessful. Control board will attempt to reignite if number of re- Burner 1 ignition attempts has not been exceeded. Modulating Gas Heat only.
  • Page 50 Using the TD-7 or TD-12 Display Table 15. Unit operation — top level mode — running (continued) Energy Recovery Cooling Energy wheel and dampers are performing cooling operation. Energy Recovery Frost Avoidance Energy recovery is modulating bypass dampers to maintain leaving wheel temperature to the frost avoidance setpoint.
  • Page 51 Using the TD-7 or TD-12 Display Table 17. Circuit operation-top level mode - run inhibit (continued) Run Inhibit Sub Modes Description Diagnostic Shutdown – Auto Reset The circuit has been shutdown on a diagnostic that may clear automatically. No Compressors Available All compressors on the circuit are currently locked out and unable to start.
  • Page 52 Using the TD-7 or TD-12 Display Table 21. Circuit operation-top level mode - running-limit (continued) Running – Limit Sub Modes Description Coil Purge A 3 minute Coil Purge is in process to reclaim any logged oil from the condenser or reheat coils.

  • Page 53: Data Graphs

    Using the TD-7 or TD-12 Display Data Graphs Data graphs allow users to view trend logs from the controller in graphical format on the TD7 Display. Up to eight standard data graphs can be viewed. Custom graphs are user defined and can be edited by changing the scale on the left and right Y-axis and choosing the line color.
  • Page 54 Using the TD-7 or TD-12 Display Figure 37. Edit Data Grap screen 3. Touch the Add/Remove button to add values to the custom data graph. The Add/Remove screen appears. 4. Use the arrow buttons to select a datalog type: analog, binary, or multistate, which then populates the box directly below.
  • Page 55 Using the TD-7 or TD-12 Display Figure 39. Edit Data Graph screen (after values have been added) 8. From the Edit screen you can choose which Y-axis to display the value, a color, and whether or not to show data samples. Touch the Save button when finished. Repeat the process with remaining values.
  • Page 56 Using the TD-7 or TD-12 Display Figure 41. Viewing the data graph Editing the Y-Axis The default values on the right and left Y-axes can be changed according to your specifications. 1. Touch the Edit Y-Axis button located on the top portion of the Custom Data Graph screen. The Edit Y-Axis screen appears.

  • Page 57: Unit Settings

    Using the TD-7 or TD-12 Display Figure 42. Editing the Y-Axis Settings The Settings screen provides options for display settings, language, overrides and security. Touch the Settings button in the bottom display area to view the Settings screen. The data presented in the following tables is unit configuration dependent. Three categories for settings appear on the screen: •...

  • Page 58: Service Settings

    Using the TD-7 or TD-12 Display Service Settings Service Settings provides access to low level parameters required for all unit functionality. This information is unit dependent, and is not shown in this document. Supply Fan VFD Bypass Supply Fan VFD Bypass (if configured) allows fan operation when the VFD is not available (Supply Fan Bypass mode operation is available whether a VFD is functional or not).

  • Page 59: Exiting A Supply Fan Vfd Bypass Event

    Using the TD-7 or TD-12 Display – Although the user can request Unit Auto Mode from the display it will be pending, and the unit will keep all components OFF or CLOSED until the VAV Box Stroke Time has timed out. –...
  • Page 60 Using the TD-7 or TD-12 Display Table 23. Ventilation override modes (continued) Settings (Factory Default) Description Value VOM B Return Fan/Relief Dampers Off/Closed (Off/Closed, On/ outside the space. Open) VOM B Return Fan Speed Min (Min, Max, Auto) VOM B Outdoor Air Damper Open (Closed, Open) VOM B VAV Box Relay Energized (Deenergized,...

  • Page 61: Arbitration Method

    Using the TD-7 or TD-12 Display Table 23. Ventilation override modes (continued) Settings (Factory Default) Description Value VOM E Return Fan Speed Auto (Min, Max, Auto) VOM E Outdoor Air Damper Open (Closed, Open) VOM E VAV Box Relay Energized (Deenergized, Energized) VOM E Ventilation Override Relay Energized (Deenergized,...
  • Page 62 Using the TD-7 or TD-12 Display Figure 45. Manual Control Settings screen The following tables list all the possible components that can be placed into manual control after selecting the Unit, Circuit, or Compressor Control button located at the bottom of the Manual Control Settings screen shown above.

  • Page 63: Beginning A Manual Override Event

    Using the TD-7 or TD-12 Display Table 24. Complete list of manual override selections – unit button (continued) Hydronic Heat Manual Energy Wheel Manual Energy Wheel Preheat Override Override Manual Override Auto / Manual Auto / On / Off Auto / On / Off Outdoor Air Bypass Damper Relief Air Bypass Damper Manual Ovrd...
  • Page 64 Using the TD-7 or TD-12 Display Table 27. Fan manual override command and status - example (continued) The Relief Fan motor’s maximum speed setup is set to the RPM value entered at the TD7 display’s Settings – Unit Settings – Service Settings menu button for Relief Fan Maximum Speed Setpoint.

  • Page 65: Display Preference

    Using the TD-7 or TD-12 Display Display Preference Touch the Display Preferences button to open the associated screen. On this screen, all available options to display information on the TD7 screens are available. There are two pages on this screen, accessed by using the arrow button at the bottom of the screen.

  • Page 66: Date And Time

    Using the TD-7 or TD-12 Display Figure 48. Home page screen Figure 49. Language screen Date and Time Touch the Date and Time button to open the associated screen. To enter a new date or time, touch the digit you want to change. When enabled for editing, the digit will appear red with a black border. when finished, touch Apply or Save.

  • Page 67: Clean Touchscreen

    Using the TD-7 or TD-12 Display Figure 50. Date and Time screen Clean Touchscreen Touch the Clean Touchscreen button to safely clean the TD7 touchscreen using any brand of common household glass cleaner. When this button is touched, the screen background color becomes black, allowing dirt and fingerprints to become more visible.
  • Page 68 Using the TD-7 or TD-12 Display Figure 51. LLID Binding BAS-SVX080C-EN...

  • Page 69: Symbio Ui

    Tracer® TU to perform routine startup, setup, service, and integration. Symbio UI is a term for web pages that are served up from the USB service tool port of the Symbio 800 at address 198.80.18.1 through an optional USB cable to the technician's laptop. These pages are intended for the general communication setup of the unit and replace the need for a communication setup tool (BACnet®...

  • Page 70: Supported Browsers

    Symbio UI Supported Browsers Microsoft Windows 10: • Internet Explorer 11 (no support) • Microsoft Edge (most recent version) • Mozilla Firefox (most recent version) • Google Chrome (most recent version) Apple Mac OS (latest version -1) • Mozilla Firefox (most recent version) •...

  • Page 71: Network Connectivity

    Symbio UI Note: For more detailed instructions, click the Help icon in the Symbio UI global navigation bar Assigning Roles to Users Two options are available for assigning roles to users: • Option 1: Assign an individual user to a role 1.

  • Page 72: Summary

    4. Select the Network Connectivity and SSL tab. 5. Select Edit. 6. If plugged into the Symbio 800 via USB, check USB Authentication and Local Display Authentication. Note: Prior to deleting a user, deselect USB Authentication and Local Display Authentication, then delete the desired user.

  • Page 73: Alarm Icons

    Symbio UI Figure 54. Symbio UI™ Alarms screen For the alarms to appear in this list, the point must have an alarm notification class selected. Additionally, the point must have entered the appropriate notification (In Alarm, When Failed, Return to Normal, or the notification class set to a value other than None).

  • Page 74: Data Logs

    Symbio UI • Point Name: Alphabetical sort based on the point name. • Description: Alarms are sorted alphabetically by description. Data Logs Data Logging, also referred to as trending, records in real-time the value of a data point in the system and the time at which the value was recorded.

  • Page 75: Points

    Symbio UI Figure 56. Symbio UI Data Log Points Points are how the controller communicates data and integrates into systems via standard protocols such as BACnet®, Modbus®, and LonTalk. Click left navigation pane Points to view all point types supported by the controller for the equipment it is configured. Points can be sorted by Name, Description or Value.

  • Page 76: Recycled Points

    Symbio UI 1. Click Points in left navigation pane. 2. Navigate to Analog, Binary, or Multistate points and select the point(s) using check box left of name. 3. Select Actions pull-down menu, then Delete > Yes – Delete to confirm the action. No – Cancel to cancel action.

  • Page 77: Points Override

    Symbio UI • Data collection start on a schedule, click Next to setup schedule information. • Data collection starts on a trigger, click Next to setup trigger information. • Data collection starts now, set buffering and data collection frequency, click Finish when complete.

  • Page 78: Exceptions And Calendars

    Creating a Schedule Symbio™ UI leads you through the process of creating a schedule for your Symbio 800. If you need help completing the steps, click the help icon located on each page. You can create a schedule to control the following points and applications based on time and date: •...

  • Page 79: Alarm Configuration

    Symbio UI 6. Select a schedule default. Each day is independent of the others and always begins with the schedule default value. The schedule default value is applied to each day of the week and is the value that the schedule defaults to at 12:00 a.m. for any given day. 7.

  • Page 80: Backup And Restore

    Symbio 800 configuration file that was produced by the backup tool. It is important to back up Symbio 800 controllers in the event that a system failure occurs. Backups should also be performed prior to upgrading software, adding devices, or adding new applications.

  • Page 81: Modbus Register Mapping

    Symbio UI The controller can be upgraded from a file located on a connected PC. The Cellular Module can be upgraded from a file located on the connected PC or from a file on the controller. Modbus Register Mapping Select Tools > Modbus Register Mapping to view and export Modbus® register mappings. This page displays: Point Type —...

  • Page 82: Programs

    Tracer TU service tool. To view the status of programs after they have been downloaded to Symbio 800, select Tools > Programs from the left navigation menu. The Programs list page shows the how often programs in Symbio 800 run and the most recent run time.

  • Page 83: Symbio™ 800 System Units

    This link enables you to view the system units that were selected for the Symbio™ 800 during initial installation. They cannot be edited. Figure 63. Symbio 800 System Units Identification and Communications The Identification and Communications page allows you to view and edit configurations for the equipment name, location name, Protocol, IP and network address settings, Air-Fi®...

  • Page 84: Usb Ports

    Figure 64. Identification and Communications USB Ports On this page, you can view the USB ports and microSD for your Symbio 800. In addition, you can enable and disable individual USB ports and safely unmount mass storage devices from the USB ports and microSD.

  • Page 85: Display Preferences

    Symbio UI Figure 66. Product License Display Preferences The Defaults page shows the formats in which the system displays data. This page is divided into two sections: Regional Preferences and Data Display Units. Figure 67. Defaults for User Preferences Priority Levels Priority levels establish a strategy used by the system to avoid conflicting control by giving precedence to applications with a higher level of priority.

  • Page 86: Login Page

    Symbio UI Figure 68. Priority Levels Login Page The Login page can be personalized by adding background images. Figure 69. Login Page BAS-SVX080C-EN...

  • Page 87: Setting Up Trane Connect Remote Access For Customer

    Only two customer Admins can be created for each Symbio 800. The Customer Admin user is the only user who can set up other customer users. A customer user can remotely access a Symbio 800 using Trane Connect.

  • Page 88: Modifying A Previously Registered Symbio 800

    Setting Up Trane Connect Remote Access for Customer Figure 71. Registering Symbio 800 (TIS Command Center) Modifying a Previously Registered Symbio 800 The following process describes how to add a new customer administrator to an existing Symbio™ 800 in TIS Command Center (mybuilding.trane.com).
  • Page 89 Only two customer Admins can be created for each Symbio 800. The Customer Admin user is the only user who can set up other customer users. A customer user can remotely access a Symbio 800 using Trane Connect Remote Access.

  • Page 90: Creating Initial Customer Account

    Setting Up Trane Connect Remote Access for Customer Figure 73. Add a customer administrator (TIS Command Center) Creating Initial Customer Account To authenticate a new customer admin account: 1. Upon receipt of the Welcome to Trane Connect e-mail, click on the activation link as shown below. A–4 BAS-SVX080C-EN...
  • Page 91 Setting Up Trane Connect Remote Access for Customer Important: The customer administrator must activate the link in the e-mail within 7 days or the account activation will expire. Contact your local Trane office for any additional assistance. 2. The account creation screen appears after clicking the activation link. Enter and re-enter a new password, select a security question/answer, and select a security image that will be presented upon subsequent logins.
  • Page 92 Setting Up Trane Connect Remote Access for Customer 3. Click the Trane Connect image to launch traneconnect.com. Note: Customers who have more than one site will see a list of multiple sites. A–6 BAS-SVX080C-EN...

  • Page 93: Initial Login To Trane Connect

    Setting Up Trane Connect Remote Access for Customer Initial Login to Trane Connect After customer administrators have activated their accounts from the Welcome to Trane Connect e-mail, they are now able to access Trane Connect. 1. Navigate to traneconnect.com to access the Trane Connect login page. 2.
  • Page 94 Setting Up Trane Connect Remote Access for Customer 2. From the upper-right portion of the screen, click Create New User. A–8 BAS-SVX080C-EN...

  • Page 95: Security

    Setting Up Trane Connect Remote Access for Customer 3. Search for the user’s location/organization in the search box. Enter the user information, Trane Connect role, and appropriate devices for the user. 4. Click Save User and the user will receive a Welcome to Trane Connect e-mail. The user has 7 days to activate the link in the e-mail or else the account activation expires.

  • Page 96: Troubleshooting

    Verify that the Symbio 800 device ID is set to the rotary address, which is found in TracerTU/ controller/controller settings/protocol. • Log on to Tracer SC and navigate to the Devices page; select the Symbio 800 device from the list, then select replace from the actions button. Alternative cause: The baud rate changed in the controller settings.

  • Page 97: Force Return To Factory Defaults (Using 999

    Symbio 800 system controller. 2. Set the rotary switches on the Symbio 800 to 998 and cycle power (or power up if already off). Or, set the rotary switches for 999 to return to factory defaults, as previously explained.

  • Page 98: Appendix C. Firmware Updates

    Symbio UI. Navigate to the Tools page and select the Firmware Upgrade tab. Browse to the Firmware file stored on your PC,, select the firmware file and then click Upload. The Symbio 800 will process the upgrade and you will be returned to the log in screen.
  • Page 99 Notes BAS-SVX080C-EN...
  • Page 100 Trane - by Trane Technologies (NYSE: TT), a global innovator - creates comfortable, energy efficient indoor environments for commercial and residential applications. For more information, please visit trane.com or tranetechnologies.com. Trane has a policy of continuous product and product data improvements and reserves the right to change design and specifications without notice. We are committed to using environmentally conscious print practices.

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