Maintaining The Computer - Data General Nova 1210 Technical Manual

Data General Corporation (DGC) has prepared this manual for use by DGC personnel and customers as a guide to the proper installation, operation, and maintenance of DGC equipment |
and software. The drawings and specifications contained herein are the property of DGC and shall neither be reproduced in whole or in part without DGC's prior written approval nor be
implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
'SECTION N
MAINTAINING THE COMPUTER
INTRODUCTION
The Data General Corporation supports its equip-
ment with a large field service organization, cus-
tomer training programs and technical documenta-
tion. This section summarizes these services and
includes tips on preventive maintenance, recom-
mended tools and trouble shooting.
FIELD SERVICE ORGANIZATION
Field Service Programs
Data General's Field Service Organization currently
offers its users a choice of three maintenance serv-
ices. These services are subject to change without
notice.
1. On Call Service Contract under which DGC will
repair equipment at the installation when DGC
is notified of a problem by the user. DGC also
provides preventive maintenance on a regular .
travel are included in the monthly payment |
schedule which is determined by the type and
est DGC service center.
2. Warranty Extension Service Contract under
(1) repair equipment when it is returned to the
insurance charges to and from the plant.
Parts and labor are included in the monthly
(2) repair equipment at the installation when
- notified of a problem by the user. Parts
are included in the monthly maintenance
schedule, labor is charged at reduced
rates and travel is charged at the pre-
3. Hourly Service under which parts, labor and
| travel are charged as needed at prevailing
rates. No contract is signed for this service.
Field Service will also generate on request a com-
plete spare parts list for any installation, and rent
or sell replacement and loaner boards.
| General Terms and Conditions (Subject to change
without notice).
1. Equipment which is not under a DGC
service contract or normal warranty is
Service before it is eligible for a service |
contract. All costs for this inspection are
borne by the user.
2. The user must bear all maintenance costs
incurred as a result of unauthorized changes
to DGC equipment. These costs will be
- charged as Hourly Service, regardless of
_ the type of service contract existing be-
tween DGC and the user.
3. No additional service charge will be added
for new (add-on) equipment until the war-
-ranty period of that equipment has expired.
4. All services are offered between 9 a.m.
and 5 p.m. Monday through Friday exclud-
ing DGC holidays. |
5. The minimum contract period is 6 months.
6. Field Service price schedules are available
ice, Southboro, Mass. 01772, Telephone
617- 485-9100.