HP Laserjet,Color Laserjet 9500 Reference Manual

Hp laserjet,color laserjet 9500: reference guide.
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    LaserJet 9500n user reference hp color LaserJet 9500hdn...

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    LaserJet 9500n, hp color LaserJet 9500hdn Note To take full advantage of this user reference guide, view and print it in color. Keep this user reference guide near the printer for quick reference.

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    INTERNAL, and COMPANY users of the Hewlett-Packard printer associated with this online reference guide. The information contained in this document is subject to change without notice. Edition 2, 06/2003 For full warranty and regulatory information, see the HP color LaserJet 9500 series user guide. ENWW...

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    Acrobat®, Adobe®, Adobe Photoshop®, and PostScript® are trademarks of Adobe Systems Incorporated. CorelDRAW™ is a trademark of Corel Corporation Limited HP-UX® Release 10.20 and later and HP-UX Release 11.00 and later (in both 32- and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products.

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    ENWW...

  • Page 7: Table Of Contents

    Step 6. Identify the printer parts..........19 Step 7. Install the HP Paper Sample Guide (optional) ......20 Step 8.

  • Page 8: Table Of Contents

    Output devices ............69 Multifunction finisher .

  • Page 9: Table Of Contents

    HP Web Jetadmin software plug-in ........

  • Page 10: Table Of Contents

    Selecting an alternate PPD (Macintosh only) ....... . 288 Communicating with an HP Jetdirect print server ......289 Checking the printer configuration .

  • Page 11: Table Of Contents

    HP software license terms........

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    ENWW...

  • Page 13: Introduction

    Printer setup Introduction Thank you for purchasing the HP color LaserJet 9500 series printer. This document contains user information for the HP color LaserJet 9500n and HP color LaserJet 9500hdn. HP color LaserJet 9500 configurations HP color LaserJet 9500n HP color LaserJet 9500hdn...

  • Page 14: Step 1. Remove The Printer From Its Packaging

    See the illustrations on the box lid for information about removing the printer from its packaging. WARNING! The printer is heavy. Two people are required to roll the printer off of the pallet safely. The HP color LaserJet 9500 series printer on its packing pallet Introduction ENWW...

  • Page 15: Step 2. Remove The Packing Materials

    Step 2. Remove the packing materials Remove all of the packaging from the printer. To remove the packaging Remove the orange tape from the outside of the front doors and from tray 1 on the right side of the printer. Remove the protective film from the printer control panel.

  • Page 16: Step 3. Check The Contents Of The Box

    Package contents Note The HP Jetdirect 10/100Base-TX print server is installed on all models. If you ordered a different print server, it is shipped in a separate box. Note A parallel cable and a network cable are not included.

  • Page 17: Step 4. Prepare The Location

    10-amp, 220- to 240-volt circuit a stable environment—no abrupt temperature or humidity changes Printer weight (without print cartridges or image drums) HP color LaserJet 9500n printer: 100 kg (221 lb) HP color LaserJet 9500hdn printer: 130 kg (287 lb) 1 Printer setup...

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    Physical requirements Prepare a location for the printer that allows for these physical requirements. 358 mm 465 mm 682 mm (26.9 inches) (14.1 inches) (18.3 inches) HP color LaserJet 9500n printer dimensions (top and front views) Introduction ENWW...

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    358 mm 465 mm 682 mm (26.9 inches) (14.1 inches) (18.3 inches) HP color LaserJet 9500hdn dimensions (top and front views) 1 Printer setup...

  • Page 20: Step 5. Install The Left Bin

    Step 5. Install the left bin Remove the left bin from its packaging. Insert the left bin in the slot on the left side of the printer. Snap the bin into place. The left (face-up) output bin Introduction ENWW...

  • Page 21: Step 6. Identify The Printer Parts

    Step 6. Identify the printer parts The following illustrations show the locations and names of the important printer parts. Printer parts (front and rear views) the control panel the top bin the HP Fast InfraRed (FIR) connector the left bin tray 1 the foreign interface...

  • Page 22: Step 7. Install The Hp Paper Sample Guide (optional)

    This guide might already be installed on your printer. Remove the HP Paper Sample Guide from its packaging. Open the left-front door of the printer. Slide the back cover of the paper sample guide into the slot on the door. Close the printer door.

  • Page 23: Step 8. Install Accessories

    If you purchased paper-handling accessories, install them now using the instructions that are included with the accessories. multifunction finisher (C8088A) 3,000-sheet stacker (C8084A) 3,000-sheet stapler/stacker (C8085A) duplex printing accessory (C9674A) HP Fast InfraRed receiver (FIR) Optional accessories 1 Printer setup...

  • Page 24: Load Staples

    Load staples If you have purchased a stapler/stacker or multifunction finisher, use this procedure to load staples in the stapler/stacker or multifunction finisher. (In this example, the multifunction finisher is shown.) To load staples Move the stapler/stacker or multifunction finisher away from the printer.

  • Page 25

    Close the stapler-unit door. Reattach the stapler/stacker or multifunction finisher to the printer. 1 Printer setup...

  • Page 26: Step 9. Install The Four Print Cartridges

    Step 9. Install the four print cartridges The printer uses four print cartridges: yellow, magenta, cyan, and black. Use the following procedure to install the print cartridges. In this example, the yellow cartridge is being installed. The cartridges can be installed in any sequence, but each cartridge must be installed in the correct slot for that color.

  • Page 27: Step 10. Install The Transfer Cleaner

    Step 10. Install the transfer cleaner The printer uses an transfer cleaner that must be installed when the printer is set up for the first time. Follow these instructions to install the image transfer cleaner. To install the transfer cleaner Remove the transfer cleaner from its packaging.

  • Page 28: Step 11. Install The Toner Collection Bottle

    Step 11. Install the toner collection bottle The printer uses a toner collection bottle that must be installed when the printer is set up for the first time. Follow these instructions to install the toner collection bottle. To install the toner collection bottle Remove the toner collection bottle from its packaging.

  • Page 29: Step 12. Install The Four Image Drums

    Step 12. Install the four image drums The printer uses four image drums: yellow, magenta, cyan, and black. Use the following procedure to install the image drums. In this example, the yellow drum is being installed. The drums can be installed in any sequence, but each drum must be installed in the correct slot for that color.

  • Page 30

    Make sure that the four blue levers above the image-drum door are in the horizontal position. Align the yellow drum with the correct slot, arrow-end first. Rest the end of the drum flat on the image-drum door. Note The four blue levers must be in the horizontal position so that the image drums can be installed.

  • Page 31: Step 13. Load Media In The Input Trays

    Step 13. Load media in the input trays To load media in tray 2 and tray 3 This procedure is for loading A4- or letter-size media. If you are using media that is lighter or heavier than 75 g/m to 105 g/m (20 to 28 lb), or if you are using coated media or transparencies, set the media type for the tray.

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    Set the custom/standard switch to Standard if both guides are set to the same Standard marking. Otherwise, set the switch to Custom. If the size is marked on the tray guide, it is Standard. If the size is not marked on the tray guide, the media is a custom size.

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    To load media in tray 4 Tray 4 (HP color LaserJet 9500hdn only) holds up to 2,000 sheets of media. For media specifications, see “Recommended media” on page This procedure is for loading A4- or letter-size media. If you are...

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    Load additional media of the same size and type to fill the tray up to the triangles on the left paper guide. Press down on all four corners of the paper stack to make sure that the paper rests flat in the tray, without bending. Close the tray.

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    To load media in tray 1 Tray 1 is a multipurpose tray that holds a stack of media up to 5 mm (0.2 inch) in height, which equals approximately 100 sheets of 20-lb paper, 10 envelopes, or 20 transparencies. (See “Supported media sizes for input and output”...

  • Page 36: Step 14. Change The Control Panel Overlay (optional)

    Step 14. Change the control panel overlay (optional) You might need to change the control panel overlay that is on the printer to one in your language, which is included in the box the printer came in. Use the following procedure to change the control panel overlay.

  • Page 37: Step 15. Understand The Printer Control Panel, Control Panel

    Step 15. Understand the printer control panel Control panel The control panel includes three indicator lights; four navigation buttons; a help button; a button; a button; a numeric keypad; and a graphical display AUSE ESUME ANCEL that can show up to four lines of text, supplies-status indicators, and printer animations. For more detailed information about the printer control panel, see “Control panel”...

  • Page 38: Understand The Supplies-status Indicators

    Understand the supplies-status indicators The graphical display on the printer control panel shows the status of the following consumables: 1) the yellow, magenta, cyan, and black print cartridges, 2) the yellow, magenta, cyan, and black image drums, and 3) the image cleaning kit. For more detailed information about the supplies-status indicators, see “Using the supplies status indicators”...

  • Page 39: Step 16. Connect The Power Cable And Turn On The Printer

    Step 16. Connect the power cable and turn on the printer This section describes how to connect the power cord. To connect the power cable Plug the power cable into the power connector on the left side of the printer, and then plug the other end of the power cable into an alternating current (ac) outlet.

  • Page 40: Configure The Control Panel Display Language

    Configure the control panel display language You can set the printer to show messages and print configuration pages in another supported language. The following are supported languages: Czech Korean Danish Norwegian Dutch Portuguese (Brazilian) English Polish Finnish Russian French Simplified Chinese German Spanish Castillian Greek...

  • Page 41: Configure The Input Trays

    Configure the input trays You can configure the HP color LaserJet 9500 series printer input trays by type and size. You can load different media in the printer’s input trays and then request media by type or size. Note If you have used previous HP LaserJet printers, you might be accustomed to configuring tray 1 to first mode or cassette mode.

  • Page 42

    The printer detects the size of the media in the tray and the message TRAY X [TYPE] [SIZE] appears. This message alternates with the message TO CHANGE TYPE PRESS ). The printer sets the media type to Plain by default. If you want to change ELECT this setting, use button) or...

  • Page 43

    The media type is set to Plain by default. If you want to change this setting, use button) to scroll to TRAY 1 TYPE, and then press button) or ). Use button) or button) to scroll to the media type you ELECT want, and then press ).

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    type you want, and then press ). For more information about media types, ELECT “Supported types of media” on page Press to close the menus. AUSE ESUME Introduction ENWW...

  • Page 45: Step 17. Print A Demo Page To Verify That The Printer Is Working

    Step 17. Print a demo page to verify that the printer is working If the printer can correctly print a demo page, the printer is working correctly. To print a demo page Press ) to open the menus. ELECT button) to scroll to INFORMATION, and then press button) or ELECT button) to scroll to PRINT DEMO, and then press...

  • Page 46: Step 18. Connect The Printer Interface Cable

    Step 18. Connect the printer interface cable Connecting directly to a single computer Purchase and use a parallel cable if you want to connect the printer directly to a computer. To ensure reliability, use an IEEE 1284 bidirectional C-type parallel cable. The packaging for these cables should be clearly marked with the phrase “IEEE 1284-compliant.”...

  • Page 47

    To connect an Ethernet 10/100Base-TX network cable Connect a twisted-pair network cable to the RJ-45 connector on the HP Jetdirect print server that is installed in the printer. Connect the other end of the cable to the network port in the wall.

  • Page 48: Step 19. Print A Configuration Page To Verify That The Setup Is Correct

    ELECT button) to scroll to PRINT CONFIGURATION, and then button) or press ). The configuration page prints. The HP Jetdirect network ELECT configuration page also prints. If you have optional accessories installed, such as a duplex printing accessory, hard disk, or tray 4, check the configuration page to make sure that it lists all of the accessories that are installed.

  • Page 49: Step 20. Install The Printer Software, Installing Windows® Printing System Software For Networks

    It supports only direct-mode network installations between Windows computers and a printer. To install your printer and create objects on a Novell server, use an HP utility (such as HP Web Jetadmin or HP Install Network Printer Wizard) or a Novell utility (such as NWadmin).

  • Page 50: Installing Windows Printing System Software For Direct Connections

    If installation fails, reinstall the software. If this fails, check the installation notes and Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.com/support/lj9500 for help or more information. To set up a Windows computer to use the network printer by using...

  • Page 51: Installing The Software After The Parallel Cable Has Been Connected

    If installation fails, reinstall the software. If this fails, check the installation notes and Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.com/support/lj9500 for help or more information. Installing the software after the parallel cable has been...

  • Page 52: Installing The Macintosh Printing System Software For Networks

    Apple LaserWriter 8 printer driver that comes with the computer. HP LaserJet Utility The HP LaserJet Utility provides access to features that are not available in the printer driver. Use the illustrated screens to select printer features and complete tasks with the printer: •...

  • Page 53

    To install printer drivers in Mac OS X Connect the network cable between the HP Jetdirect print server and a network port. Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If the CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop, and then double-click the Installer icon.

  • Page 54: Uninstalling The Software

    This section explains how to uninstall the printing system software. To remove the software from Windows operating systems Use the Uninstaller in the HP color LaserJet 9500/Tools program group to select and remove any or all of the Windows HP printing-system components.

  • Page 55: Step 21. Print A Test Page To Verify The Installation Of The Driver

    From your computer desktop, click Start. Select Settings, and then click Printers. Right-click the HP color LaserJet 9500 series printer icon, and then click Properties. On the General tab, click Print Test Page. If the test page prints, the printer software is correctly installed. If the test page does not print, the software installation has failed and you must reinstall the software.

  • Page 56: Step 22. Configure The Printer And The Default Settings, Configuring The Printer

    Click the Start button. Point to Settings. Click Printers. Right-click the HP color LaserJet 9500 series printer icon. Click Properties. On the Device Setting or Configure tab, select your Printer Model and make sure that the configuration items for your printer are correct.

  • Page 57: Setting The Printer's Defaults

    Click the Start button. Point to Settings. Click Printers. Right-click the HP color LaserJet 9500 series printer icon. Click Properties. Change any of the settings on the Finishing, Effects, Paper, Destination, Basics, and Color tabs (the PostScript (PS) driver also includes a PS tab). These settings are now the defaults for the printer.

  • Page 58: Relocating The Printer, Before You Move The Printer

    Relocating the printer This section can help you relocate the HP color LaserJet 9500 series printer. Before moving the printer across the room or to another nearby location, be sure to remove any jammed media. Before moving the printer longer distances, including moves that require an elevator or a ride in a vehicle, use the following checklist as a general guide.

  • Page 59: Features And Benefits Of The Printer

    • Duplex printing accessory (duplexer): The duplexer provides printing on both sides of paper for all of the supported paper types. (This accessory is included with the HP color LaserJet 9500hdn. It is an optional accessory for the HP color LaserJet 9500n.) Output •...

  • Page 60

    Connectivity Up to three open enhanced input/output (EIO) expansion slots are available to support HP Jetdirect EIO cards (including 10Base-T or 10Base2 Ethernet, Token Ring, Fast Ethernet 10/100TX, LocalTalk, and USB, among others). HP Jet-Link (for paper-handling devices)

  • Page 61

    EIO hard disk remain in the printer even when the printer is turned off. Fonts downloaded to the EIO hard disk are available to all users of the printer. (This accessory is included with the HP color LaserJet 9500hdn. It is an optional accessory for the HP color LaserJet 9500n.) For security, the EIO hard disk can be write-protected through software and locked by using the security lock slot.

  • Page 62: Control Panel

    Control panel The control panel includes three indicator lights; four navigation buttons; a help button; a button; a button; a numeric keypad; and a graphical display AUSE ESUME ANCEL that can show up to four lines of text, supplies-status indicators, and printer animations. Graphical display button button...

  • Page 63

    Button Function Returns a numeric entry to its previous value. (Clear) Provides information about the message that is currently showing. (Help) Cancels the current print job in process. The time it takes to cancel the ANCEL job depends on the size of the print job. (Press the button only once.) Returns the printer to the ready state (or to printing) from the menus or AUSE ESUME...

  • Page 64: Interpreting Indicator Lights, Using Control Panel Menus

    Interpreting indicator lights Light State Indication Ready The printer is off, offline, or has experienced an error. The printer is ready to print. blinking The printer is going offline; please wait. Data The printer has no data to print. The printer has data to print, but is not ready or is offline.

  • Page 65: To Change A Control Panel Setting

    To change a control panel setting Press ) to open the menus. ELECT button) or button) to scroll to the menu that you want, and then press ) to select it. Depending on the menu, you might have to repeat this ELECT step to select a submenu.

  • Page 66

    Useful control panel shortcuts Use the following shortcuts to perform common tasks or to gain access to frequently used menu items more quickly. Use the numeric keypad to type the shortcut code number in one of two ways: when the printer is in a Ready state (READY appears on the control panel display) when the main menu is open on the control panel (press to open the main ELECT...

  • Page 67

    Action or menu item Keypad Reference shortcut code “PRINT EVENT LOG” on Print an event log For more information, see page 323. “PQ TROUBLESHOOTING” Print a print-quality For more information, see troubleshooting page on page 323. “PAPER PATH TEST” on Print a test page For more information, see page...

  • Page 68: Interpreting The Lights On The Accessories

    Interpreting the lights on the accessories Use the following table to interpret the status light on tray 4, the optional 3,000-sheet stacker, the optional 3,000-sheet stapler/stacker, and the optional multifunction finisher. Light Tray 4 3,000-sheet stacker, 3,000-sheet stapler/stacker, or multifunction finisher Solid green The accessory is on and ready.

  • Page 69: Using The Supplies Status Indicators

    Supplies status legend order supply replace non-HP supply or an error 2 Printer basics...

  • Page 70: Using The Control Panel Help

    Using the control panel help button) on the control panel provides help for, or additional information about, the current task. The type of information that appears depends on the status of the printer. Press the button) to open the help. Use button) or button) to scroll through the help messages.

  • Page 71: Output Devices, Multifunction Finisher

    Output devices The 3,000-sheet stacker, the 3,000-sheet stapler/stacker, and the multifunction finisher are available accessories for the HP color LaserJet 9500hdn. Note For information about the size and capacity of the output bins, see “Supported media sizes for input and output” on page...

  • Page 72: Supported Media

    Booklet making The multifunction finisher can fold and saddle-stitch (using staples) up to 10 sheets of 75 g/m (20-lb bond) media, creating a booklet of up to 40 pages, and can stack these booklets in its booklet bin. Covers for booklets can be printed on different media (see “Printing a cover or a different first page”...

  • Page 73: Sheet Stapler/stacker

    3,000-sheet stapler/stacker The 3,000-sheet stapler/stacker (product number C8085A) can stack and staple documents. The face-down bin holds up to 3,000 sheets of letter- or A4-size media (up to 1,500 sheets of 11 by 17- or A3-size media). Stapling The 3,000-sheet stapler/stacker uses a replaceable 5,000-staple cartridge (product number C8091A).

  • Page 74: Sheet Stacker

    3,000-sheet stacker The 3,000-sheet stapler/stacker (product number C8084A) can stack documents. The face-down bin holds up to 3,000 sheets of letter- or A4-size media (up to 1,500 sheets of 11 by 17- or A3-size media). Supported media The following table shows the media supported by each bin of the 3,000-sheet stacker. Media Face-up Face-down...

  • Page 75: Printer Drivers And Software, Printer Drivers And Software For Windows

    Windows NT 4.0, Windows 2000, and Windows XP Mac OS 7.5 or later Mac OS X The most recent printing system software and other software utilities are available from the Internet. See http://www.hp.com/support/lj9500 for more information. Printer drivers and software for Windows Available printer drivers PCL 5c...

  • Page 76: Printer Drivers And Software For Macintosh Computers

    An installation program for the PPDs and other software is provided on the CD. Printer-driver Help Open the Help menu. Select Help Center. Click HP LaserJet Printer Help. These help screens give detailed information about using the printer. Printer-driver help is separate from the software-application help. Printer drivers and software...

  • Page 77

    HP LaserJet Utility The HP LaserJet Utility provides access to features that are not available in the printer driver. The illustrated screens simplify the selection of printer features. Use the HP LaserJet Utility to perform the following tasks: Customize the printer control panel messages.

  • Page 78: Additional Printer Drivers

    Additional printer drivers You can obtain the following additional printer drivers by downloading them from the Internet or by requesting them from an HP-authorized service or support provider. (See http://www.hp.com/support/lj9500 for more information.) OS/2 PCL 5c and PCL 6 printer driver...

  • Page 79: Selecting High-quality Media

    It is possible for paper to meet all of the guidelines in this manual and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which HP has no control. Before purchasing a large quantity of print media, make sure that it meets the requirements specified in this user guide and in the print sample guide.

  • Page 80: Ordering Supported Media

    Non-HP brand media The printer can also use non-HP brand media that falls within the specifications for supported media (see “Supported types of media” on page 88, and see “Supported media sizes for input and output” on page 97). Using non-HP brand media will not damage the printer or void the warranty if the media meets those specifications.

  • Page 81: Setting Media Type And Size, Media Type

    Setting media type and size Whenever you load an input tray, make sure that you set the type and size for the media in that tray (see “Configure the input trays” on page 39). The printer automatically changes its internal settings to produce the best print quality for the media type that you set. Make sure to set the media type and size at the printer’s control panel and in the printer driver.

  • Page 82: Standard Media Size

    Standard media size Standard media sizes are the sizes marked in the input trays or listed in the PAPER HANDLING menu on the control panel. Standard sizes are also the options you can select when setting media size at the control panel or in the printer driver. Media sizes that are not marked on the input trays or listed in the PAPER HANDLING menu are considered custom sizes.

  • Page 83: Custom Media Size

    Custom media size Custom media sizes are sizes that do not conform to those that are marked in the input trays and that are not listed in the control panel menus or in the printer driver. Tray 1. When using custom-size media, select CUSTOM from the Tray 1 Size menu. Note Tray 2, tray 3, and tray 4.

  • Page 84

    back Y direction X direction standard-size markers tray 1 front back custom/standard switch X direction standard-size Y direction markers front trays 2 and 3 back standard-size X direction markers Y direction custom/standard switch front tray 4 Input trays Setting media type and size ENWW...

  • Page 85: Orienting Media

    Orienting media Orient media types and sizes according to the tray from which the media will be printed and according to whether the media will be duplexed (printed on both sides). Knowing whether the media will be duplexed is especially important when printing on letterhead, single-side glossy, or preprinted media.

  • Page 86

    Table 1. Orienting media Media Tray Duplex Orientation Standard sizes other Top of page toward the printer; side to be printed than A4 or letter, and facing up. custom sizes, long edge between 191 mm (7.5 inches) and 470 mm (18.5 inches), short edge between 98 mm (3.9 inches) and 306 mm...

  • Page 87

    Table 1. Orienting media Media Tray Duplex Orientation Standard (such as 2, 3, or 4 Top of page toward the right side of the tray; side legal, 11 by 17, and to be printed facing down. A3) and custom sizes, long edge between 210 mm (8.25 inches) and 432 mm...

  • Page 88

    Table 1. Orienting media Media Tray Duplex Orientation Prepunched letter or Long edge with holes toward the printer; top of page toward the rear of the printer; side to be (weights up to printed facing down. 220 g/m ) (58-lb bond) Note If you are using prepunched media...

  • Page 89

    Table 1. Orienting media Media Tray Duplex Orientation Prepunched custom 2, 3, or 4 Long edge with holes toward the front of the tray; size or alternative top of page toward the right side of the tray; first method for side to be printed facing down.

  • Page 90: Supported Types Of Media

    “Card stock construction” on page 102) • glossy (see “Glossy media” on page 105) • heavy glossy • non-HP heavy glossy • tough • envelope (see “Envelopes” on page 101) Note The printer uses heat and pressure to fuse the toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with the printer fusing temperature (200°...

  • Page 91: Recommended Media

    They work well with the printer’s settings. Ordering recommended media The product numbers for media are listed in parentheses after the media sizes. Use these product numbers when ordering media. All of the HP-brand media is available at http://www.hpshopping.com or from your local office supplies retailer.

  • Page 92

    (C4179A) bright A4 (C4179B) Use for: flyers, handouts, sales briefs, Note proposals, and color images HP Soft Gloss Laser Paper is designed specifically for use with the HP color LaserJet 9500 series printers. GLOSSY HP Soft Gloss LaserPaper 105 g/m...

  • Page 93

    Table 2. Recommended media Recommended media Type Characteristics TRANSPARENCY HP Color LaserJet Transparencies 0.127mm (5 mils) thick, 50 sheets, premium coated both sides letter (C2934A) A4 (C2936A) Use for: transparencies 3 Selecting and using media...

  • Page 94: Selecting Media For Your Document

    Note that the list provides only suggestions; in most cases other supported media can be used. Ordering supported media All of the HP-brand media is available at http://www.hpshopping.com or from your local office supplies retailer.

  • Page 95

    (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310) HP HEAVY business plan HP High Gloss Laser Paper 120 g/m (32-lb bond), 200 GLOSSY letter (Q2419A) sheets, high-gloss finish 11 by 17 (tabloid) (Q2420A) coating on both sides...

  • Page 96

    Table 3. Documents and media Document Suggested media and Characteristics Type product number HEAVY proposal HP Premium Choice HPU1132, HPU1732, 106-163 g/m LaserJet Paper CHP410, Q2397A, and letter (HPU1132) Q2396A: 11 by 17 (tabloid) (HPU1732) 120 g/m (32-lb bond), 500...

  • Page 97

    Table 3. Documents and media Document Suggested media and Characteristics Type product number PLAIN correspondence HP LaserJet Paper 90 g/m (24-lb bond), 500 letter (HPJ1124) sheets, matte finish on both 3-hole prepunched sides (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724)

  • Page 98: Determining Media Type

    (20-lb bond) through 105 g/m (28-lb bond) glossy HEAVY 106-163 g/m 106 g/m (29-lb bond) through 163 g/m (43-lb bond) matte HP HEAVY GLOSSY (if 106 g/m (29-lb bond) through 163 g/m (43-lb bond) glossy using HP-brand media) NON HP HEAVY...

  • Page 99: Supported Media Sizes For Input And Output

    Supported media sizes for input and output Note For more information about one of the optional HP output devices, see the user guide that came with the device. Table 4. Supported media sizes for input and output Tray or bin...

  • Page 100

    Table 4. Supported media sizes for input and output Tray or bin Capacity Media Weight top bin up to 50 standard sizes: 64 to 200 g/m transparencies letter, legal, executive, ISO (17- to 53-lb bond) A3, ISO A4, ISO A5, up to 11 by 17, JIS B5, JIS B4, 500 sheets of...

  • Page 101

    Table 4. Supported media sizes for input and output Tray or bin Capacity Media Weight optional 3,000- up to standard sizes for face-down 64 to 200 g/m sheet stapler/ 3,000 sheets bin: (17- to 53-lb bond) in stacker stacked (up to letter, legal, executive, ISO face-down bin 50 sheets...

  • Page 102: Paper-weight Equivalence

    Paper-weight equivalence Use the following table to determine the approximate equivalent basis weight for weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20- lb U.S. bond weight paper in U.S. cover weight, locate the bond weight (in row two, first column) and scan across the row to the metric weight (in the last column).

  • Page 103: Envelopes

    Envelopes Successful printing on envelopes depends on the quality of the envelopes. When selecting envelopes, consider the following components. When printing on envelopes, make sure to set the ENVELOPE type at the control panel when Note you load the tray, and in the printer driver when you print your print job. Envelope construction Envelope construction is critical.

  • Page 104: Label Construction, Card Stock Construction, Printing On Letterhead, Prepunched Paper, Or Preprinted Paper (single-sided)

    Label construction When selecting labels, consider the quality of each component: Arrangement: Labels can peel off sheets that have spaces between the labels, causing serious jams. Only use full-sheet labels. Adhesives: The adhesive material should be stable at 200° C (392° F), the maximum fusing temperature of the printer.

  • Page 105: Printing On Labels, Printing On Transparencies

    At the control panel, set the paper type to TRANSPARENCY, and make sure to select Transparency in the printer driver. For best results, use HP Color LaserJet Transparencies (C2934A) CAUTION Use only transparencies that are recommended for use in color laser printers.

  • Page 106: Printing On Heavy Paper And Card Stock

    Printing on heavy paper and card stock For optimum printer performance, do not use paper that is heavier than the maximum weights listed for the tray. Paper that is too heavy might cause misfeeds, stacking problems, jams, poor toner fusing, poor print quality, or excessive mechanical wear. For paper specifications, see “Selecting and using media”...

  • Page 107: Glossy Media

    When printing on HP-brand glossy media that is between 106 g/m (29-lb bond) and (43-lb bond) in weight, make sure to set the HP HEAVY GLOSSY type at the control 163 g/m panel when you load the tray, and in the printer driver when you print your print job.

  • Page 108: Printing By Type And Size Of Media

    Page Setup dialog box, the Print dialog box, or the Print Properties dialog box. Note The type and size settings can also be configured from the HP Web JetAdmin software for networked printers. For Macintosh operating systems, these settings can be configured by using the HP LaserJet Utility.

  • Page 109: Custom Versus Any Custom

    To print by type and size of paper (tray 2, 3, or 4) Load and adjust the tray. (See “Load media in the input trays” on page 29.) At the printer control panel, press ) to change the size (if it was not ELECT detected) and/or the type.

  • Page 110: Advanced Settings, Print Modes

    Advanced settings Print modes CAUTION This section is intended for advanced users only. Improperly setting print modes can damage the printer. When you select a media type, you are, in effect, instructing the printer to use a group of printer settings (such as fuser temperature, print speed, and color table) to create the best possible print quality.

  • Page 111

    If you notice changes in MODE with a type by order to maintain a print quality when using default. consistent fuser HP heavy glossy media, associate the HP HEAVY temperature. GLOSSY type with this print mode. BEST NON HP Not associated...

  • Page 112

    Table 6. Print modes Type Default print Print speed Description When to use mode BLISTERS Not associated Full Slows printing in Use with plain media MODE with a type by order to maintain a only. If you notice default. consistent fuser changes in print quality temperature.

  • Page 113: Optimize

    To change the print mode associated with a paper type At the printer control panel, press ELECT button) to scroll to CONFIGURE DEVICE, and then button) or press ELECT button) to scroll to PRINT QUALITY, and then press button) or ELECT button) to scroll to PRINT MODES, and then press button) or...

  • Page 114

    Table 7. Optimize values Settings Description When to use TRANSFER DOWN 2 Decreases the transfer If the media is used in a low-humidity current two levels for better environment (less than 10 percent toner adhesion relative humidity) If the optimize value TRANSFER DOWN 1 did not solve the print-quality problem LEADING EDGE UP...

  • Page 115: Storing Media

    Storing media Follow these guidelines when stacking and storing print media: Keep media in its packaging, unopened, until it is to be used. Do not store cartons or reams directly on the floor; place cartons on a pallet or on shelves.

  • Page 116: Media-related Print-quality Issues

    Media-related print-quality issues The table lists print-quality issues that might be related to the media that is used. If you encounter a print-quality problem that is not listed here, or the recommended actions do not solve the problem, see “Solving print-quality problems” on page 256.

  • Page 117

    Table 8. Media-related print-quality issues Issue Recommended action Media blisters Moisture trapped under the coating of coated media can expand and distort the media when it passes through the fuser. Use media that the printer supports (see “Supported types of media”...

  • Page 118

    Table 8. Media-related print-quality issues Issue Recommended action Toner on the back of the page This can occur under these conditions: Prepunched paper is being used, and the toner has leaked through the holes. Make sure that the toner coverage on the page does not overlap the prepunched holes.

  • Page 119

    Table 8. Media-related print-quality issues Issue Recommended action White lines or scratches The media is heavier than the type set for it, or the the media is rough. Use media that the printer supports (see “Supported types of media” on page 88).

  • Page 120

    Media-related print-quality issues ENWW...

  • Page 121: Using The Printer Driver

    Printing Using the printer driver The printer driver provides access to the printer features and allows the computer to communicate with the printer. This section provides instructions for printing when options are set in the printer driver. If possible, you should try to set printer options in the software application that you are using or in the Print dialog box.

  • Page 122: Opening The Printer Driver, Changing The Settings For A Print Job, Changing Default Settings

    Click the Start button. Point to Settings. Click Printers. Right-click the HP color LaserJet 9500 series printer icon. Click Properties. Change any of the settings on the Finishing, Effects, Paper, Destination, Basics, and Color tabs (the PostScript [PS] driver also includes a PS tab). These settings are now the defaults for the printer.

  • Page 123

    Click the Start button. Point to Settings. Point to Printers (Windows 2000) or Printers and Faxes (Windows XP). Right-click the HP color LaserJet 9500 series printer icon. Click Printing Preferences. Change any of the settings on the Advanced, Paper/Quality, Finishing, Effects, Destination, and Color tabs.

  • Page 124: Selecting The Output Bin

    Selecting the output bin The printer has several output locations: the top (face-down) bin, the left (face-up) bin, and the optional output devices. top (face-down) bin left (face-up) bin optional output device The top bin (also referred to as the standard output bin or the face-down bin) is located at the top of the printer and is the factory default bin.

  • Page 125: Selecting An Output Bin

    Selecting an output bin You should select an output bin in your software application or the printer driver. You can also select an output bin at the control panel. This selection is used only when the software application and the printer driver do not specify an output bin. Note Printer-driver settings override control panel settings.

  • Page 126: Using The Optional Finisher Or Stapler/stacker, Selecting The Stapler

    Using the optional finisher or stapler/stacker Note Stapling a document requires the multifunction finisher accessory (C8088A) or the 3,000-sheet stapler/stacker (C8085A). The optional 3,000-sheet stapler/stacker or multifunction finisher can staple documents that comprise a minimum of two sheets of paper and a maximum of 50 sheets of paper (20-lb paper) or that are equivalent to no more than 5.5 mm (0.22 inch) in height.

  • Page 127: To Select The Stapler At The Control Panel

    To select the stapler at the control panel Press ) to open the menus. ELECT button) to scroll to CONFIGURE DEVICE menu, and button) or then press ELECT button) to scroll to PRINTING, and then press button) or ELECT button) to scroll to STAPLE, and then press button) or ELECT button) or...

  • Page 128: Printing On Both Sides Of Paper (duplexing)

    The printer can automatically print on both sides of paper when a duplexer is installed and configured. (A duplexer is optional on the HP color LaserJet 9500n model and is standard on the HP color LaserJet 9500hdn model.) See the documentation that is included with the duplexer for installation instructions.

  • Page 129

    Layout options for printing on both sides of paper The four available print layout options are shown below. Select the binding and orientation options for the print job in the Page Setup dialog box of the software application, if possible. The terminology in the Page Setup dialog box for the binding edge might be different from the terms listed here.

  • Page 130: Printing On Envelopes

    Printing on envelopes You can print on envelopes from tray 1, which holds up to 10 envelopes, and send them to the face-up bin. Many types of envelopes can be printed from tray 1. Printing performance depends on the construction of the envelope. Always test printing on a few sample envelopes before purchasing a large quantity.

  • Page 131

    Printing on envelopes Open tray 1. Load up to 10 envelopes in the center of tray 1, with the side to be printed facing up, and the postage end in the upper right corner. Slide the envelopes into the printer as far as they will go without forcing them.

  • Page 132: Printing On Special Media, Printing On Letterhead, Prepunched Paper, Or Preprinted Paper (single-sided)

    Printing on special media This section contains guidelines for printing on special media, which includes letterhead, transparencies, postcards, and heavy paper, and for printing full-bleed images. Printing on letterhead, prepunched paper, or preprinted paper (single-sided) When printing on letterhead, prepunched, or preprinted paper, it is important to load the paper correctly.

  • Page 133: Printing On Transparencies, Printing On Heavy Paper And Card Stock

    At the control panel, set the paper type to TRANSPARENCY, and make sure to select Transparency in the printer driver. For best results, use HP Color LaserJet Transparencies (C2934A) CAUTION Use only transparencies that are recommended for use in color laser printers.

  • Page 134

    Tray Prints Maximum Minimum and maximum dimensions custom weight sizes tray 1 220 g/m The leading edge of the media that is feeding into the (58-lb bond) printer must be a minimum of 98 mm (3.9 inches) wide so that the rollers inside the printer can grab the paper, and a maximum of 306 mm (12 inches) wide.

  • Page 135: Creating The Effect Of A Full-bleed Image

    Creating the effect of a full-bleed image The printer cannot print to the edge of print media. Use the following procedure to print the image to a larger-size page, and then trim the page to create the effect of a full-bleed image.

  • Page 136: Printing Watermarks

    For Macintosh OS 9.2 and older, select “Custom” and specify the text that you want, depending on your printer-driver version. For using this feature on later versions of Macintosh OS, visit http://www.hp.com/support/lj9500 for the latest information on watermark feature support.

  • Page 137: Printing A Cover Or A Different First

    Printing a cover or a different first page Use the following procedure to print the first page of a document on a media type that is different from the remainder of the document (for example, to print the first page of a document on letterhead paper and the remainder on plain paper, or to print a cover on card stock and the subsequent pages on plain paper).

  • Page 138: Add A Blank Page (job Separator Page) Or Back Cover To The End Of A Print Job

    Click the Start button. Point to Settings. Click Printers. Right-click the HP color LaserJet 9500 series printer icon. Click Properties. On the General tab, click Separator Page. Add a blank page (job separator page) or back cover to the end of a print job...

  • Page 139

    Click the Start button. Point to Settings. Point to Printers (Windows 2000) or Printers and Faxes (Windows XP). Right-click the HP color LaserJet 9500 series printer icon. Click Properties. On the Advanced tab, click Separator Page. Browse to find a separator page. Any printable document can be used as a separator page.

  • Page 140: Printing Multiple Pages On One Side Of A Sheet Of Paper

    Printing multiple pages on one side of a sheet of paper Use the Pages per Sheet option to print more than one document page on a single sheet of paper (this is sometimes called 2-up, 4-up, or n-up printing). This feature provides a cost-effective and environmentally friendly way to print draft pages, especially when combined with duplex printing (see “Printing on both sides of paper (duplexing)”...

  • Page 141: Customizing The Operation Of Tray 1

    Customizing the operation of tray 1 Customize tray 1 to fit your printing needs by selecting one of these options: Any time the tray has media loaded in it. If TRAY 1 SIZE=ANY SIZE and TRAY 1 TYPE=ANY TYPE (formerly known as First mode), the printer prints from tray 1 regardless of the media size or type that is set in the software application.

  • Page 142: Job Storage Features

    In newer printer drivers: Select Job Retention from the pull-down menu in the print dialog box. In older printer drivers, select Printer Specific Options. For using this feature on later versions of Macintosh OS, visit http://www.hp.com/support/lj9500 for the latest information on job storage feature support. Job storage features...

  • Page 143: Private Jobs

    Private jobs The private printing feature lets you specify that a job cannot be printed until you release it by using a four-digit personal identification number (PIN) at the printer control panel. You specify the PIN in the printer driver, and the PIN is sent to the printer as part of the print job.

  • Page 144

    To print a private job You can print a private job only at the printer control panel. Press ) to open the menus. ELECT button) to scroll to RETRIEVE JOB, and then press button) or ELECT button) or button) to scroll to the user name, and then press ELECT button) or button) to scroll to your job name, and then press...

  • Page 145: Stored Jobs

    Stored jobs You can download a print job to the printer hard-disk accessory without printing it. You can then print the job when you want to at the printer control panel. For example, you might want to download a brochure or instruction manual that other users can gain access to and print.

  • Page 146

    To print a stored job You can print a job that was stored on the printer hard-disk accessory at the control panel. Press ) to open the menus. ELECT button) to scroll to RETRIEVE JOB, and then press button) or ELECT button) or button) to scroll to the user name, and then press...

  • Page 147: Quickcopy Jobs

    QuickCopy jobs The QuickCopy feature prints the requested number of copies of a job and stores a copy on the printer hard-disk accessory. Additional copies of the job can be printed later. This feature can be turned off in the printer driver. The default number of different QuickCopy jobs that can be stored on the printer is 32.

  • Page 148

    ELECT button) to scroll to DELETE, and then press button) or ELECT Press to close the menus. AUSE ESUME Note Stored QuickCopy jobs can be deleted at the control panel or by using HP Web Jetadmin. Job storage features ENWW...

  • Page 149: Proof And Hold Jobs

    Proof and hold jobs The proof and hold feature provides a quick and easy way to print and proof a job before printing additional copies. To permanently store the job and prevent the printer from deleting it when space is needed for something else, select the Stored Job option in the printer driver.

  • Page 150

    To print a proof and hold job You can print the remaining copies of a held job at the control panel. Press ) to open the menus. ELECT button) to scroll to RETRIEVE JOB, and then press button) or ELECT button) or button) to scroll to the user name, and then press ELECT...

  • Page 151: Printing With The Optional Hp Fast Infrared Receiver

    40 seconds. (This block could be a hand, paper, or even direct sunlight.) Note For more information, see the user guide that came with the optional HP Fast InfraRed Receiver. If your operating system does not have infrared software installed, contact your computer manufacturer for drivers and installation instructions.

  • Page 152: Printing A Job, Interrupting And Resuming Printing

    PROCESSING JOB. If the status indicator does not light up, realign the optional HP Fast InfraRed Receiver with the FIR port on the sending device, resend the print job, and maintain the alignment of all devices.

  • Page 153: Printing A Booklet

    HP printer drivers. Note HP recommends that you use your software application to prepare and preview your document for printing, and then use your printer driver to print and saddle stitch your booklet. Three main steps are involved in creating a booklet in your printer driver: Preparing your booklet: Arrange the pages on a sheet (booklet imposition) to create a booklet.

  • Page 154

    120. To print a booklet (Macintosh) Before printing a booklet for the first time, make sure that you have installed the HP Manual Duplex and Booklet software. This software requires a custom installation and is available for Mac OS 9.2.2 and earlier.

  • Page 155: Setting Registration

    Setting registration Use the registration feature to center the image on a page and to align the front and back images. Because image placement varies slightly for each input tray, the following alignment procedure might need to be performed for each tray. Note The test page prints on A4- or letter-size paper.

  • Page 156

    Setting registration ENWW...

  • Page 157: Using Color

    The printer’s carefully designed and tested color tables provide smooth, accurate color rendition of all printable colors. The printer also offers these features to help manage color: HP ImageREt 4800 Managing color options Matching colors Four-color printing...

  • Page 158: Hp Imageret 4800

    HP ImageREt 4800 HP ImageREt 4800 is a technology that provides you with the best color print quality without having to change driver settings or make trade-offs among print quality, performance, and memory. The technology produces photorealistic images. ImageREt 4800 provides 4800 dpi color laser-class quality through a multilevel printing process.

  • Page 159: Managing Color

    Managing color Setting color options to Automatic typically produces the best possible print quality for color documents. However, cases might occur when you want to print a color document in grayscale (black and white) or change one of the printer’s color options. Using Windows, print in grayscale or change the color options using settings found on the Color tab in the printer driver.

  • Page 160

    Neutral Grays The Neutral Grays setting determines the method used for creating gray colors that are used in text, graphics, and photographs. Two values are available for the Neutral Grays setting: Black Only generates neutral colors (grays and black) by using only black toner. This guarantees that neutral colors are generated without a color cast.

  • Page 161: Matching Colors

    PANTONE®* has multiple color matching systems. The PANTONE®* Matching System is very popular and uses solid inks to generate a wide range of color hues and tints. See http://www.hp.com for details about how to use PANTONE®* Matching System with this printer.

  • Page 162: Four-color Printing (cmyk)

    Four-color printing (CMYK) Cyan, magenta, yellow and black (CMYK) are the inks that a printing press uses. The process is often called four-color printing. CMYK data files are typically used by and originate from graphic arts (printing and publishing) environments. CMYK Inkset Emulation (PostScript only) The printer's color rendering of CMYK can be made to emulate several standard offset press ink sets.

  • Page 163: Using Fonts, Installing Fonts, Understanding The Printer Font Defaults

    If you are using a Windows operating system, use the printer driver to download TrueType and PostScript fonts to the printer RAM or hard disk. If you are using Mac OS, use the HP LaserJet Utility to download TrueType and PostScript fonts to the printer RAM or hard disk.

  • Page 164: Selecting Fonts, Selecting Pcl Fonts At The Printer Control Panel

    The printer returns to the READY state after printing the font list page. Microsoft Windows users can also use the HP Web JetAdmin and Mac OS users can use the HP LaserJet Utility to print a list of available fonts. For more information about using the HP Web JetAdmin or HP LaserJet Utility, see the online help in those utilities.

  • Page 165: Using Postscript Fonts, Using Fonts On A Network

    For Microsoft Windows, install fonts by using the options on the Fonts tab of the printer driver. For the Mac OS, use the HP LaserJet Utility to install fonts. When the fonts are installed, the printer driver recognizes the fonts and lists them in your applications.

  • Page 166: Using Special Effects With Typefaces (windows Only)

    PCL 5 Technical Reference Manual. HP custom font services for Microsoft Windows HP custom soft fonts are now available. Design a custom soft-font package to fit your particular needs. The following are examples of custom font services:...

  • Page 167: Embedded Web Server

    Managing the printer Embedded Web server The embedded Web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel. Below are examples of what you can do using the embedded Web server: view printer control status information set the type of media loaded in each tray determine the remaining life on all supplies and order new ones...

  • Page 168

    Information tab The Information pages group consists of the following pages. Device Status. This page shows the printer status and shows the life remaining of HP supplies, with 0 percent representing that a supply is empty. The page also shows the type and size of print media set for each tray.

  • Page 169

    This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer. Order Supplies. Click this link to connect to the HP website and order genuine HP supplies, such as print cartridges and media.

  • Page 170: Using Printer Status And Alerts

    Using Printer Status and Alerts Printer Status and Alerts is only supported for Windows 95 and later. The Printer Status and Alerts software is available to users of both networked and directly connected printers. Use this software to view the embedded Web server information for a particular printer.

  • Page 171

    To view status messages and information On the left side of the window, select the printer for which you want to see information. Information provided includes status messages, supplies status, and printer capabilities. You can also click the Job History (clock) icon at the top of the window to view a list of previous jobs that have been sent to the printer from your computer.

  • Page 172: Managing And Configuring Printer Drivers, Hp Web Jetadmin Software Plug-in

    HP Web Jetadmin software plug-in A driver management and configuration plug-in is available for the HP Web Jetadmin software. You can use the plug-in to configure the printer drivers before installation and deployment. This method for managing and controlling printer drivers provides a complete,...

  • Page 173: Customization Utility

    Instruct the end-users to connect to the print server. The configured driver for their operating system is automatically deployed to their computer. Administrators can use the HP Jetadmin software plug-in to deploy configured printer drivers using a silent, batch, or remote process. Obtain the HP Web Jetadmin software plug-in from http://www.hp.com/go/webjetadmin_software. Customization utility...

  • Page 174: Checking Supplies Levels, Using Level Indicators

    Internet Enabled Supplies Ordering feature that you can use to purchase supplies online. Select the supplies you want to order and finish the ordering process. Using HP Web Jetadmin In HP Web JetAdmin, select the printer device. The device status page shows toner-level information. Checking supplies levels...

  • Page 175: Interpreting Control Panel Messages

    40 pages have printed, then the supply is recognized as an HP-brand supply. An error might have occurred. If you are sure you have an HP-brand supply, and the printer does not recognize it, contact your local HP-authorized dealer.

  • Page 176: Life-expectancy Of Supplies

    Life-expectancy of supplies The following tables list the approximate schedule for replacing supplies and kits, and the part number for each supply or kit. To order supplies, see “Ordering supplies” on page 175. Note Actual life-expectancy can vary significantly based on print coverage, media type, length of print job, and environmental conditions such as temperature and humidity.

  • Page 177: Ordering Supplies

    Ordering supplies You can order the following supplies from HP for the HP color LaserJet 9500 series printer. Item Part number More information Print cartridges Black C8550A See “Print cartridges” on page 177. Cyan C8551A Yellow C8552A Magenta C8553A Image drums...

  • Page 178: Ordering Directly Through The Embedded Web Server, Ordering Through The Internet-enabled Supplies Ordering Feature

    Ordering through the Internet-Enabled Supplies Ordering Feature You can order a supplies using the Internet-Enabled Supplies Ordering (IESO) feature. Use the URL nearest the geographic location from which you are placing the order: North America: https://www.hp.com/go/ordersupplies-na Europe & Middle East: https://www.hp.com/go/ordersupplies-emea Asia Pacific: https://www.hp.com/go/ordersupplies-ap Latin America: https://www.hp.com/go/ordersupplies-la...

  • Page 179: Print Cartridges

    Print cartridges When you use an authentic HP print cartridge, you can obtain the following types of supplies information throughout the cartridge life: amount of cartridge life remaining estimated number of pages remaining number of pages printed other supplies information...

  • Page 180: Authenticating Print Cartridges, Storing Print Cartridges

    When you insert a print cartridge in the printer, the printer informs you if a cartridge is not a genuine HP print cartridge. If you insert a used HP cartridge from another HP printer, the printer might print as many as 40 pages before it identifies the cartridge as a genuine HP cartridge and then reactivates the supply-status features.

  • Page 181: Replacing Print Cartridges

    Replacing print cartridges There are four color print cartridges: yellow, magenta, cyan, and black. Use this procedure to install the print cartridges. This example shows the yellow print cartridge being replaced. Replace the print cartridge when REPLACE (COLOR) CARTRIDGE appears on the control panel display. The gauge that corresponds to the empty cartridge blinks.

  • Page 182

    Turn the blue lever to the left until it clicks into place. Repeat steps 2 through 6 for each cartridge that needs to be replaced, and then close the front doors. Make sure that READY appears on the control panel display, and the gauge for the replaced cartridge indicates that the cartridge is new.

  • Page 183: Image Drums

    Image drums Each color image drum prints approximately 40,000 pages of letter-size or A4-size media. When you use a new HP image drum, you can obtain the following types of supply information throughout its life: amount of image drum life remaining...

  • Page 184: Replacing Image Drums

    Replacing image drums There are four color image drums: yellow, magenta, cyan, and black. Use this procedure to install the drums. This example shows the yellow drum being replaced. Note Before beginning this procedure, you might want to remove your jewelry, which can snag on parts inside the printer.

  • Page 185

    Remove the new drum from its packaging and save the packaging. CAUTION Do not remove the protective cover on the underside of the drum unit. Do not touch the green component inside the cartridge. Place the drum on a level surface. Pull the orange ring on the end of the drum all the way out to remove the seal from inside the cartridge.

  • Page 186

    Rotate the blue dial downward until it stops. Swing the large green lever up. Close the front doors. READY appears on the control panel display, and the gauge for the replaced image drum indicates that the drum is new. Pack and seal the used drum and the protective slide in the packaging from the new drum.

  • Page 187: Image Transfer Kit

    Hewlett-Packard recommends that you place an order for a replacement image transfer kit when the ORDER TRANSFER KIT message first appears on the control panel display. The part number for the image transfer kit for the HP color LaserJet 9500 series printer is C8555A.

  • Page 188: Replacing The Image Transfer Kit

    Replacing the image transfer kit Use this procedure to install the image transfer kit. Note Remove your jewelry, which can snag on parts inside the printer. Replace the image transfer kit when REPLACE TRANSFER KIT appears on the control panel display. If tray 1 is open, remove any paper loaded in the tray, and then close the tray.

  • Page 189

    WARNING! The transfer belt is heavy. Grasp both sides of the belt, press the blue levers on each side, and then pull the belt out of the printer. Remove the new belt from its packaging and save the packaging. Gently remove the media from around the transfer belt.

  • Page 190

    Unpack the new roller and set it on a clean, flat surface. Carefully remove the protective sheet. CAUTION Do not touch the black foam roller, and take care not to scratch the underside of the belt as you insert the roller into the printer. Using one hand to support the underside of the roller, turn the roller to a 45-degree angle and align the roller with the slot.

  • Page 191

    Remove the new tray rollers from their packaging. Avoid touching the rubber surface of the rollers. Note Replace all of the rollers in a tray at the same time. Pull tray 2 out of the printer until it stops. Lift it up slightly and pull it out.

  • Page 192

    Align tray 2 with the rails inside the printer, and then slide the tray into the printer. Align tray 3 with the rails inside the printer, and then slide the tray into the printer. If you do not have tray 4, you have three large rollers remaining;...

  • Page 193

    Grasp both sides of the new bottom roller and slide it onto the rod until it clicks into place. Install the roller on the right side, and then install the left roller. Slide the blue cover to the right. Align tray 4 with the rails inside the printer. Lift the tray slightly and slide it partially into the printer.

  • Page 194: Image Cleaning Kit

    ORDER CLEANING KIT first appears on the control panel display. The part number for the cleaning kit for the HP color LaserJet 9500 series printer is C8554A. Ordering an image cleaning kit To order an image cleaning kit, see “Ordering supplies”...

  • Page 195: Replacing The Image Cleaning Kit

    Replacing the image cleaning kit Use this procedure to install the image cleaning kit. Replace the cleaning kit when REPLACE CLEANING KIT appears on the control panel display. The gauge for the used cleaning kit blinks. Remove the new parts from the packaging and save the packaging.

  • Page 196

    Grasp the clear top of the toner collection bottle and pull the bottle toward you, up, and out of the holder. Set the bottle aside for recycling. Note If toner gets on your clothes or hands, wash them with cold water. Rotate the blue transfer cleaner handle to the left and then down.

  • Page 197

    Slide the new toner collection bottle down and snap it into place against the printer. Note If the bottle does not snap into place, make sure that the blue transfer cleaner handle and the green lever are in the up position. Close the front doors.

  • Page 198

    Pack and seal the used parts in the packaging from the new ones. For recycling information, see the recycling guide that is included with the new image cleaning kit. Image cleaning kit ENWW...

  • Page 199: Image Fuser Kit

    Hewlett-Packard recommends that you place an order for a replacement image fuser kit when the ORDER FUSER KIT message first appears on the control panel display. The part number for the image fuser kit for the HP color LaserJet 9500 series printer is C8556A.

  • Page 200: Replacing The Image Fuser Kit

    Replacing the image fuser kit This image fuser kit contains one fuser. Replace the image fuser when REPLACE FUSER KIT appears on the control panel display. If an output device is installed on the left side of the printer, move it away from the printer. Open the lower door on the left side of the printer.

  • Page 201

    Using the black fuser handles, pull the fuser partially out of the printer. Grip the handles firmly and pull the fuser out until it stops. Then lift the fuser out of the printer. WARNING! The fuser is heavy and might be hot. Remove the new fuser from its packaging.

  • Page 202

    If NEW FUSER KIT appears on the control panel display, use button) to scroll to YES, and then button) and press ). The kit life-count is automatically reset. ELECT If NEW FUSER KIT does not appear, press ) to open ELECT the menus.

  • Page 203: Cleaning Procedures, Cleaning The Image Transfer Belt

    Cleaning procedures Some print-quality problems can be resolved by cleaning certain printer components rather than replacing a printer part. Cleaning the image transfer belt Perform these procedures only when an unacceptable repetitive defect appears on the printed pages and the only other solution is to replace the image transfer belt. Many, but not all, repetitive defects can be removed by using the following procedures.

  • Page 204

    To clean the image transfer belt Note Remove your jewelry, which can snag on parts inside the printer. Open the front doors of the printer. Swing the large green lever down. Open the upper door on the right side of the printer. Residual toner might be on the transfer belt;...

  • Page 205

    Place the belt on a clean, hard, smooth surface that is free of dust, hair, and sharp or rough objects. Center the print sample beside the image transfer belt. Using the print sample as a reference, inspect the image transfer belt for a small spot or speck that might be causing the repetitive defects.

  • Page 206

    Gently rub the spot or speck with a clean, lint-free cloth. To reinstall the image transfer belt, align the arrows on the ends of the belt with the matching arrows on the tracks inside the printer. Push the belt into the printer. Make sure that both sides are inserted completely.

  • Page 207: Cleaning The Post Charger

    Cleaning the post charger Clean the post charger on the transfer belt if light streaks appear in halftone areas of the printed pages. To clean the post charger Open the right upper door. Locate the blue handle of the post charger cleaner on the front left of the image transfer belt.

  • Page 208: Printer Memory And Expansion, Printer Memory

    Other DIMM-based printer languages and printer options are available. Note Single in-line memory modules (SIMMs) that were used on some previous HP LaserJet printers are not compatible with this printer Slot 5 is used for flash DIMMs and will not accept a memory module.

  • Page 209: Installing Memory

    Installing memory Use this procedure to install additional memory. Before you begin, print a configuration page (see “To print information pages” on page 290) to find out how much memory is installed in the printer before adding more memory. The table lists the maximum amount of memory allowed for each DIMM slot.

  • Page 210

    To install memory CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer. If you have not already done so, print a configuration page to find out how much memory is installed in the printer before adding more memory.

  • Page 211

    Remove the DIMM from the antistatic package. Hold the DIMM with your fingers against the side edges and your thumbs against the back edge. Align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open, or outward.) See “Installing memory”...

  • Page 212

    Checking memory installation Follow this procedure to verify that DIMMs are installed correctly: Make sure that READY appears on the printer control panel display when the printer is turned on. If an error message appears, a DIMM might have been incorrectly installed. Print a configuration page.

  • Page 213: Eio Cards And Mass Storage

    To install EIO cards/mass storage CAUTION If you are using one HP Jetdirect card or other EIO card, install it in the bottom EIO slot. Install a mass storage device in the top EIO slot. Follow this procedure to install an EIO card or a mass storage device: Turn off the printer and remove the power cord before installing the EIO cards or mass storage device.

  • Page 214

    290 to print a configuration page.) Use HP Web Jetadmin to manage fonts on a mass storage device; use LaserJet Utility on a Macintosh computer. Use Web Jetadmin to configure and manage a network EIO card.

  • Page 215: Overview

    Problem solving Overview Use this section to troubleshoot and solve printer problems. Section Description “Clearing jams” on Occasionally, media can jam during printing. This section helps you to page 214 locate jams, clear them from the printer correctly, and avoid repeated jams. “Understanding Many different messages can appear on the printer control panel display.

  • Page 216: Clearing Jams

    1 upper left door lower right door duplexer (inside the vertical printer) transfer door tray 2 and tray 3 lower left door tray 4 (not available for the HP color LaserJet 9500n) Clearing jams ENWW...

  • Page 217

    Clearing jams from the input-tray areas Jam in tray 1 Follow these directions to clear jams in tray 1. Remove all of the media that is loaded in tray 1. Pull the jammed media toward you and out of tray 1. Make sure that you have removed any pieces of torn media.

  • Page 218

    Jam in tray 2 or tray 3 Follow these directions to clear jams in tray 2 or tray 3. Open the tray until it stops. If you hear the sound of media tearing, stop and look for the jammed media. Make sure to check the upper right side of the cavity behind the tray.

  • Page 219

    Jam in tray 4 Follow these directions to clear jams in tray 4. Open tray 4. If you hear the sound of media tearing, stop and look for the jammed media. Make sure to check the upper right side of the cavity behind the tray. To minimize tearing, remove the jammed media by pulling it to the left.

  • Page 220: Clearing Jams From The Door Areas

    Clearing jams from the door areas Jam inside the lower right door Follow these directions to clear jams in the lower right door area. Open the lower right door. Pull the jammed media up and out of the printer. Make sure that you have removed any pieces of torn media.

  • Page 221

    Jam inside the lower left door Follow these directions to clear jams in lower left door area. If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output device and pull the device straight toward you.

  • Page 222

    Jam inside the upper right door Follow these directions to clear jams behind the upper right door. Remove all of the media that is loaded in tray 1. Open the upper right door. If the jammed media is visible, pull it up and out of the printer. Make sure that you remove any pieces of torn media.

  • Page 223

    Jam inside the upper right door or the front doors Follow these directions to clear jams in the upper right door or in the front-door area. Remove all of the media that is loaded in tray 1. Open the upper right door. If the jammed media is visible, pull it up and out of the printer.

  • Page 224

    Press down on the tab that has the white arrow. Hold the tab down and use the tongs (found in the inside pocket of the right front door) to reach into the printer and remove jammed media. Make sure that you remove any pieces of torn media.

  • Page 225: Clearing Jams From The Duplexer

    Clearing jams from the duplexer Jam inside the duplexer Follow these directions to clear jams in the duplexer. If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output device and pull the device straight toward you.

  • Page 226

    Reinstall the duplexer by sliding it into the printer until it locks into place. Close the lower left door. If an optional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page through the paper path to remove loose toner.

  • Page 227: Clearing Jams From The Output Areas

    Clearing jams from the output areas Fuser jam in the lower left door Follow these directions to clear jams in the lower left door (fuser area). If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output device and pull the device straight toward you.

  • Page 228

    Lift the green tabs and remove any jammed or damaged media. Be sure to remove all of the pieces of torn media. Close the lower left door. If an optional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page through the paper path to remove loose toner.

  • Page 229

    Jam in the top output bin Follow these directions to clear jams in the top output bin. If the jam extends into the output area, slowly and carefully pull the media out of the printer so that it does not tear. If the jammed media is not visible in the output area, go to step 2.

  • Page 230

    Open the lower left door, and remove any jammed media from this area. Close all of the open doors. If an optional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page through the paper path to remove loose toner.

  • Page 231

    To clear jams in the stacker or stapler/stacker If the jam extends into the output bins, slowly and carefully pull the media straight out of the device so that it does not tear. To move the output device away from the printer, stand on the left side of the output device and pull the device straight toward you.

  • Page 232

    Carefully pull out any media from the flipper area. WARNING! Avoid touching the flipper area. It can be hot. Locate the green handle in the paper-path module, and then pull down on the handle. Carefully pull out any media from the paper-path module. Close all of the open doors.

  • Page 233

    To clear jams in the multifunction finisher Open the finisher cover. Slowly and carefully pull the jammed media straight out of the finisher so that it does not tear. Close the finisher cover. Move the optional output device away from the printer. To do this, stand on the left side of the output device and pull the device straight toward you.

  • Page 234

    Carefully remove any media from the finisher input area. Open the stapler-unit door. To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet. Close the stapler-unit door. Reattach the finisher. Clearing jams ENWW...

  • Page 235

    To clear a staple jam from the optional stapler/stacker Note The message JAM INSIDE STAPLER appears on the control panel. Move the stapler/stacker away from the printer. Open the stapler-unit door. Pull the cartridge out. Pull up on the lever labeled with a green dot. Remove the damaged staple.

  • Page 236

    Press down on the lever labeled with a green dot. Reinstall the staple cartridge. Close the stapler-unit door. Reattach the stapler/stacker to the printer. Note Because the stapler needs to reload after clearing a staple jam, the first few documents (no more than five) might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job will still print as long as the path to the output bin is not blocked.

  • Page 237

    To clear a staple jam from the multifunction finisher Open the stapler-unit door. Slide the stapler unit toward you. Turn the large green knob until you see the blue dot (this indicates that the stapler is fully open). Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the stapler unit.

  • Page 238

    Remove the staple cartridge. Pull up on the lever labeled with a green dot. Remove the damaged staple. Press down on the lever labeled with a green dot. Reinstall the staple cartridge. Clearing jams ENWW...

  • Page 239

    Slide the stapler unit into the finisher. Close the stapler-unit door. 7 Problem solving...

  • Page 240

    To clear a jam in the upper half of the stapler head (multifunction finisher) Open the stapler-unit door. Slide the stapler unit toward you. Turn the large green knob until you see the blue dot (this indicates that the stapler is fully open). Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the stapler unit.

  • Page 241

    Slide the stapler unit into the finisher. Close the stapler-unit door. 7 Problem solving...

  • Page 242: Solving Repeated Media Jams

    Note If jams persist in tray 1, try feeding the media through trays 2 or 3. If jams continue, contact HP customer support. (See “Customer support options worldwide” on page 325, or go to http://www.hp.com/support/lj9500).

  • Page 243: Understanding Printer Messages

    ANCEL If a message persists after you have performed all of the recommended actions, contact an HP-authorized service or support provider. (See “Customer support options worldwide” on page 325, or go to http://www.hp.com/support/lj9500.)

  • Page 244

    Interpreting control panel messages Message Description or explanation Recommended action ACCESS DENIED The printer control panel See your network administrator. MENUS LOCKED function that you are trying to gain access to has been locked to prevent unauthorized access. BAD DUPLEXER CONNECTION The duplexer is not connected Turn the printer off and reinstall properly to the printer.

  • Page 245

    DISK FILE The disk file system has Delete files from the EIO hard SYSTEM IS FULL reached maximum capacity. disk and then try again. HP alternates with Web Jetadmin can be used to READY delete files and fonts. Use the...

  • Page 246

    DIMM or the EIO hard disk alternates with and then try again. READY Use HP Web Jetadmin to download or delete files and fonts. (See the download utility help for more information.) At the printer control panel, delete stored jobs that are no longer needed.

  • Page 247

    HP print cartridge, call the HP fraud hotline (1-877-219-3183, toll-free in North America). Any printer repair that is required as a result of using a non-HP print cartridge is not covered under the printer warranty. RAM DISK DEVICE The RAM disk had a critical...

  • Page 248

    READY to delete all of the files on the device. (Delete files by using HP Web Jetadmin or another software utility. See the Help for more information.) If the message persists, increase the size of the...

  • Page 249

    Message Description or explanation Recommended action ROTATE PAPER Tray is loaded with letter or Rotate the media or select the IN TRAY A4 media in the portrait booklet-making option for the alternates with orientation, but the job that used job. The printer will not print READY the tray did not specify booklet- until this step is followed.

  • Page 250

    The following are values of clear the message. If this message persists, contact an HP-authorized service or support provider. 00 = memory is defective (See “Customer support 01 = memory is missing options worldwide”...

  • Page 251

    ). An improper (Some data might be lost.) communications protocol might Check the host be in use. configuration. If this message persists, contact an HP-authorized service or support provider. See “Customer support options worldwide” on page 325, or go to http://www.hp.com/support/ lj9500.

  • Page 252

    IEEE-1284 specification.) This error can occur if the printer driver you are using is not IEEE-1284 compliant. For best results, use the HP printer driver that came with the printer (See “Printer drivers and software” on page...

  • Page 253

    If the error does not clear, turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See “Customer support options worldwide” on page...

  • Page 254

    110-V outlet. If this message persists, contact an HP-authorized service or support provider. (See “Customer support options worldwide” on page 325, or http://www.hp.com/support/...

  • Page 255

    TO CONTINUE PRESS turn the printer on. Try using a different printer driver or printing a smaller file. If this message persists, contact an HP-authorized service or support provider. (See “Customer support options worldwide” on page 325, or go to http://www.hp.com/support/...

  • Page 256

    60.X An obstruction prevents the tray If this message persists, contact PRINTER ERROR specified by from lifting media an HP-authorized service or correctly for feeding. support provider. (See “Customer support options worldwide” on page 325, or go http://www.hp.com/support/ lj9500.) A scan buffer error occurred.

  • Page 257

    WRITE FAIL write. should clear the message. Printing can continue, but there If this message persists, might be some unexpected contact an HP-authorized functions because an error service or support provider. occurred in permanent storage. (See “Customer support options worldwide” on...

  • Page 258: Solving Print-quality Problems

    Solving print-quality problems Print-quality problems sometimes occur or repeat in a direction parallel to the direction in which the media moves through the printer (feed direction). The following figure shows a print-quality problem printed on both a letter- or A4-sized page and the same defect on an 11-by-17 inch or A3-sized page (or any other size of media).

  • Page 259: Print-quality Procedures

    Print-quality procedures For all print-quality problems and defects, perform the following procedures. Replace any printer supplies that have run out. When a supply is out, the REPLACE <SUPPLY> message appears on the control panel, and the gauge shows an empty bar with a flashing outline for the supply that is out.

  • Page 260: Solving Persistent Print-quality Problems

    If the problem persists, or if your print-quality defect is not shown in the print-quality defect chart, contact your local HP-authorized service and support center. See “Customer support options worldwide” on page 325 for more information.

  • Page 261

    Print-quality-defect chart Use the examples in the print-quality-defect chart to determine which print-quality problem you are experiencing, and then see the corresponding pages to find information that can help you troubleshoot the problem. Note The print-quality-defect chart assumes the use of letter- or A4-size media that has moved through the printer long edge first.

  • Page 262

    “Smeared toner” on “White areas (dropouts)” “Media damage (wrinkles, page 266 on page 267 curl, creases, tears)” on page 268 “Specks or stray toner” on “Skewed, stretched, or off- “Misaligned colors” on page 269 center page” on page 270 page 270 Solving print-quality problems ENWW...

  • Page 263: Horizontal Lines Or Streaks

    “Remove the printer from its packaging” on page For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Print the Print Quality Troubleshooting Pages and follow the diagnostic procedure that is listed on the first page to help isolate the defect to a particular component.

  • Page 264: Vertical Lines

    “Cleaning the fuser input” on page 273. For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Vertical lines Make sure that the image drums are seated correctly. To do this, open the front doors, lower the green lever, and lower the image-drum door.

  • Page 265: Repetitive Defects, Color Fade In All Colors

    Print Quality Troubleshooting Pages” on page 272) and follow the diagnostic procedure that is listed on the first page. For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. See also “Fingerprints and media dents” on page 265. Color fade in all colors Make sure that the humidity, temperature, and other operation and location requirements of the printer are met.

  • Page 266: Color Fade In One Color

    Print the Print Quality Troubleshooting Pages (see “To print the Print Quality Troubleshooting Pages” on page 272) and follow the diagnostic procedure that is listed on the first page. For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Solving print-quality problems ENWW...

  • Page 267: Fingerprints And Media Dents, Loose Toner

    For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Loose toner Make sure that the humidity, temperature, and other operation and location requirements of the printer are met.

  • Page 268: Smeared Toner

    “Replacing the image cleaning kit” on page 193, steps 7 through 13. Clean the image transfer belt. See “Cleaning the image transfer belt” on page 201. For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Solving print-quality problems ENWW...

  • Page 269

    Print Quality Troubleshooting Pages” on page 272) and follow the diagnostic procedure that is listed on the first page. For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Clean the image transfer belt. See “Cleaning the image transfer belt” on page 201.

  • Page 270

    For reference, see “Replacing the image fuser kit” on page 198, steps 1 through 5 and 7 through 9. For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Solving print-quality problems ENWW...

  • Page 271

    Print the Print Quality Troubleshooting Pages (see “To print the Print Quality Troubleshooting Pages” on page 272) and follow the diagnostic procedure that is listed on the first page. For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. 7 Problem solving...

  • Page 272: Misaligned Colors

    Remove any undetected jammed or torn media. See “Clearing jams from the input-tray areas” on page 215 “Clearing jams from the duplexer” on page 223. For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Misaligned colors Calibrate the printer. See “To calibrate the printer” on page 272.

  • Page 273: Print Quality Troubleshooting

    Print Quality Troubleshooting Pages The Print Quality Troubleshooting Pages help diagnose many print-quality problems that are related to a defective or damaged part. Follow the diagnostic procedure on the first page. For more information about the solutions shown on the Print Quality Troubleshooting Pages, see “Replacing image drums”...

  • Page 274: Printer Calibration

    To print the Print Quality Troubleshooting Pages Press ) to open the menus. ELECT button) to scroll to DIAGNOSTICS, and then press button) or ELECT button) to scroll PQ TROUBLESHOOTING, and then button) or press ELECT Printer calibration Printer calibration helps ensure consistently good print quality. To calibrate the printer Press ) to open the menus.

  • Page 275: Cleaning The Fuser Input

    Cleaning the fuser input Occasionally, toner and paper dust collects in the fuser input and can affect print quality. Use the following procedure to clean the fuser input. To clean the fuser input Open the front doors of the printer, and then swing the large green lever down.

  • Page 276

    Slide the brush into the transfer roller slot until it stops, and then slide the brush toward you until the brush is almost out of the transfer roller slot. CAUTION Do not pull up or sideways on the brush. Push and pull the brush straight in and out of the printer.

  • Page 277: Solving Printer Problems

    (ac) power outlet. Press all of the buttons individually to see if one is stuck; contact your HP-authorized service representative if this does not work. The printer is turned on, but the Make sure that the line voltage is correct for the printer internal fans are not running.

  • Page 278

    Make sure that your printer power cord is plugged into an outlet that supplies the correct amount of voltage. If a 110V printer is plugged into a 220V outlet, you might need to replace the power supply. Contact an HP-authorized service or support provider. (See “Customer support options worldwide”...

  • Page 279

    The disk is not initialized Use the Windows-based HP Web Jetadmin or the Macintosh- DISK X NOT based HP LaserJet Utility to initialize the disk. INITIALIZED...

  • Page 280

    Media-handling issues Situation Solution Duplexer jams occur repeatedly. Make sure that you are using the supported media weights and sizes. (See “Supported media sizes for input and output” on page 97.) Remove the duplexer and make sure that no media remains in the printer.

  • Page 281

    Situation Solution The media is not going to the Verify that the correct output bin is selected in the printer correct output location. driver. For more information about changing printer-driver settings, see the online help for the printer driver. The media does not meet the specifications for the output bin.

  • Page 282

    Page and make sure that the font is on the disk. If the font is not on the disk, use the HP Web Jetadmin or the Macintosh- based HP LaserJet utility to download the font. (See “PCL or...

  • Page 283

    Situation Solution The job is not sent to the correct For Macintosh systems: Another printer with the same printer. or similar name might have received the print job. Make sure that the printer name matches the name selected in the Chooser (See “Selecting an alternate PPD (Macintosh only)”...

  • Page 284

    Situation Solution Printing stops in the middle of the Check the control panel display for an error message. job. If you are on a network, make sure that the computer is correctly configured and that no network problem exists (see your network administrator). Check the line voltage to make sure that it is steady and within the printer specifications.

  • Page 285

    PostScript (PS) issues Situation Solution PRINT PS ERRORS=ON A PS (PostScript) page fails to , and then send the job again to print. print a PS error page. If this does not identify the problem, try installing more memory (see “Installing memory”...

  • Page 286: Communication Issues

    Make sure that the duplexer has been configured in the printer driver. Make sure that you have installed the duplexer for the HP color LaserJet 9500, not the duplexer for the HP LaserJet 9000. The printer does not recognize Turn the printer off and verify that the hard disk is inserted the hard disk.

  • Page 287

    See the HP color LaserJet 9500 series printer start guide for configuration information. You might need to add more memory (See “Determining...

  • Page 288

    FIR driver and that your program software application uses a compatible printer driver. (Note that complex pages take longer to print.) Position the HP Fast InfraRed Receiver within the range of operation described in “Printing with the optional HP Fast InfraRed Receiver”...

  • Page 289: Duplexer Issues

    Duplexer issues Situation Solution The print job was not printed on Make sure that the option to print on both sides of the both sides. media has been selected in the printer driver (see “Printing on both sides of paper (duplexing)” on page 126).

  • Page 290: Selecting An Alternate Ppd (macintosh Only)

    If you rename the printer after selecting it in the Chooser, you will have to go back into the Chooser and reselect it. Use the Printer Name feature in the HP LaserJet Utility settings to rename the printer. Selecting an alternate PPD (Macintosh only)

  • Page 291: Communicating With An Hp Jetdirect Print Server

    If the printer contains an HP Jetdirect 10/100Base-TX print server, check to see that the print server was able to link to the network. (If you have a different HP Jetdirect print server, see the guide that came with it.) •...

  • Page 292: Checking The Printer Configuration, Menu Map

    Checking the printer configuration From the printer control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here: On the Information menu: Menu map Configuration page Note If a Jetdirect print server is installed, a Jetdirect page will print with the Configuration page. Supplies status page Usage page PCL or PS font list...

  • Page 293: Configuration

    (DIMMs), media trays, and printer languages. Note If an HP Jetdirect print server is installed, an HP Jetdirect configuration page will print with the configuration page. The configuration page contains the following information: Printer Information lists the serial number, HP Jetsend IP addresses, page counts, and other information for the printer.

  • Page 294: Jetdirect

    If a Jetdirect print server is installed, the Jetdirect page will print with the configuration page. The Jetdirect page contains the following information: HP Jetdirect Configuration lists the printer status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and manufactured date.

  • Page 295: Supplies Status

    The page also includes ordering and recycling information. If the printer detects a non-HP supply, the supply information will not be listed. Instead, a warning message appears in the section for the specified supply and a warranty warning appears on the second supplies status page.

  • Page 296

    Image Transfer Kit Information lists the amount of life remaining in the image transfer kit, the estimated number of pages remaining before the image transfer kit has to be replaced, the control panel icon, and the HP part number. Image Cleaning Kit Information lists the amount of life remaining in the image cleaning kit, the estimated number of pages remaining before the image cleaning kit has to be replaced, and the HP part number.

  • Page 297: Usage

    The usage page contains the following information: Product Name and Printer Name show the series of HP LaserJet printer in use. Usage Totals lists the types of pages that have been printed, the number of single- sided pages printed, the number of duplexed pages printed, and the total number of pages printed.

  • Page 298: Pcl Or Ps Font List

    PCL or PS font list Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on a hard disk or flash DIMM.) The PS font list shows the PS fonts installed, and gives a sample of those fonts. The following describes the information that can be found on the PCL font list: Font gives the font names and samples.

  • Page 299: File Directory

    File directory page The file directory page contains the following information: Disk Information lists the disk model number, serial number, capacity, available free space, and whether you can write to the disk. File Size column describes the size of each file in the Directory/File Name column. If a directory is listed on the line, then Directory appears in this column, and its path is listed in the Directory/File Name column.

  • Page 300: Event Log

    Event log page The event log contains the following information: Current Page Count lists the number of pages that have been printed from the printer. Number lists the order in which the errors occurred. The last error to occur has the highest number.

  • Page 301: Printing A Paper-path Test

    Printing a paper-path test The paper-path test can be used to verify that various paper paths are working properly or to troubleshoot problems with the tray configuration. To print a paper-path test Press ELECT button) to scroll to DIAGNOSTICS, and then press button) or ELECT button) to scroll to PAPER PATH TEST, and then...

  • Page 302: Firmware Updates

    The printer can use newer versions of its firmware as they become available. To obtain the latest firmware, go to http://www.hp.com/support/lj9500 and follow the instructions on the screen. To download firmware updates easily to one or to many printers, use the HP Web Jetadmin software (go to http://www.hp.com/go/webjetadmin). Firmware updates ENWW...

  • Page 303: Printer Specifications, Physical Specifications, Power Requirements And Circuit Capacity

    Specifications Printer specifications Physical specifications Specification HP color LaserJet 9500n HP color LaserJet 9500hdn Height 887 mm (34.9 in) 1,212 mm (47.8 in) Width 1,505 mm (59.3 in) 1,505 mm (59.3 in) Depth (body) 1,222 mm (48.1 in) 1,222 mm (48.1 in)

  • Page 304: Power Consumption

    Power consumption Printer state HP color LaserJet HP color LaserJet 9500n 9500hdn Printing (24 ppm) 722 Watts 741 Watts Standby 171 Watts 173 Watts Low PowerSave (Energy Star®) 69 Watts 69 Watts High PowerSave (Blue Angel) 39 Watts 41 Watts <2 Watts...

  • Page 305: Acoustical Specifications, Operating And Storage Environment

    = 50 dB(A) essentially inaudible (Bystander position) Values subject to change; see http://www.hp.com/support/lj9500 for current information. To conform with Blue Angel specifications, place printers with a sound power equal to or greater than 63 dB in a separate room or cubicle.

  • Page 306

    Printer specifications ENWW...

  • Page 307: B Control Panel Menus

    The tables in this appendix list all the items and possible values for the printer. (Default values are listed in the “Item” column.) Note For more information about an optional HP output device, see the user guide that came with the device. To navigate the control panel menus Press ) to open the menus.

  • Page 308

    This appendix includes information about the following menus: Use the Retrieve Job menu to see the jobs stored on the device. The jobs are listed by user and job name. See “Stored jobs” on page 143 for information about how to store jobs.

  • Page 309: Retrieve Job Menu

    Retrieve Job menu Note If no private, stored, quick copy, or proof and hold jobs are on the printer hard disk or in NO STORED JOBS RAM memory, the message appears when the menu is selected. See “To print a stored job” on page 144 for more information.

  • Page 310: Information Menu

    Information menu To print an information page, scroll to the page you want and then press ELECT Item Explanation PRINT MENU MAP Generates a menu map that shows layout and current settings of the control menu items. The printer backs up one screen to SET FRONT TO BACK when the page is completed.

  • Page 311: Paper Handling Menu

    Paper Handling menu When paper-handling settings are correctly configured at the control panel, you can print by choosing the type and size of media in the printer driver or software application. For more information, see “Configure the input trays” on page 39 and see “Selecting and using media”...

  • Page 312

    Item Values Explanation TRAY <N> CUSTOM UNIT OF MEASURE This message appears when the custom switch is in X DIMENSION the CUSTOM position and you select CUSTOM from the list Y DIMENSION of media sizes. The values listed are available in a pop-up menu from which you choose either millimeters or inches as the unit of measure and also set the X and Y dimensions of the custom paper size.

  • Page 313: Configure Device Menu, Printing Submenu

    Configure Device menu The Configure Device menu contains all of the administrative functions. Printing submenu Some items in this menu are available in a software application or the printer driver (if the appropriate printer driver is installed). Printer-driver and software-application settings override control panel settings.

  • Page 314

    Item Values Explanation DEFAULT PAPER LETTER This value is used only if no paper size was sent with the SIZE= LETTER ROTATED job. LETTER LEGAL EXECUTIVE Set the default size for which media and envelopes to 11X17 print on if no size is selected for the print job. (The item 12X18 name changes from media to envelope as you scroll through the available sizes.)

  • Page 315: Pcl Submenu

    FONT=REGULAR DARK REGULAR is the internal Courier font available on the HP LaserJet 4 Series and later printers. DARK is the internal Courier font that is available on the HP LaserJet III Series printers. Both fonts are not available at the same time.

  • Page 316

    Item Values Explanation FONT NUMBER 0-999 The printer assigns a number to each font and lists them on the PCL Font List (See “PCL or PS font list” on page 296). The font number appears in the Font # column of the printout. FONT POINT 4.00 to 999.75 button)

  • Page 317: Print Quality Submenu

    If you change the print mode, be sure to change it back to HEAVY GLOSSY the default when you are done printing in that mode. Some NON HP HEAVY settings shorten the life of some supplies, such as the HVYGLOSS fuser, and might cause other failures or jams.

  • Page 318: System Setup Submenu

    System Setup submenu Items in the System Setup submenu affect the printer function. Configure the printer according to your printing needs. Item Values Explanation JOB STORAGE 1 to 100 Specifies the number of jobs that can be stored on LIMIT=32 the printer hard-disk accessory.

  • Page 319

    Item Values Explanation POWERSAVE TIME=1 1 MINUTE Use this item to set how long the printer remains idle HOUR 15 MINUTES before it enters PowerSave mode. PowerSave mode 30 MINUTES offers the following advantages: 60 MINUTES Minimizes the amount of power consumed by 90 MINUTES the printer when it is idle.

  • Page 320

    Item Values Explanation JAM RECOVERY= AUTO Use this item to determine how the printer functions AUTO when a jam occurs. AUTO: The printer automatically selects the best mode for the printer jam recovery (usually ON). This is the default setting. ON: The printer automatically reprints pages after a jam is cleared.

  • Page 321: Output Setup Submenu, I/o Submenu

    Output Setup submenu Output Setup submenu Item Values Explanation OUTPUT SETUP The Output Setup submenu appears when the printer has a (varies according 3,000-sheet stapler, 3,000-sheet stapler/stacker, or multifunction to accessory) finisher attached. The menu items and values vary according to which accessory is installed.

  • Page 322: Eio Submenu

    The EIO (enhanced input/output) submenu appears only when an EIO device, such as an HP Jetdirect print server, is installed in an EIO slot on the printer. The items in the menu depend on the particular accessory installed. If the printer contains an HP Jetdirect print server EIO card, you can configure basic networking parameters by using the EIO menu.

  • Page 323

    Item Values Explanation IPX/SPX ENABLE Use the ENABLE submenu to select whether the IPX/ FRAME TYPE SPX protocol is enabled (ON) or disabled (OFF). SOURCE ROUTING Use FRAME TYPE to select the frame type setting for your network. The frame submenu includes these values: AUTO (default): Automatically sets and limits the frame type to the first one detected.

  • Page 324: Resets Submenu

    Resetting memory during a print job can result in data loss. This item does not affect network settings that are stored on the HP Jetdirect print server (if installed). POWERSAVE Use this item to turn POWERSAVE ON and OFF. If POWERSAVE is OFF, the printer never enters PowerSave mode, and no asterisk appears next to any item when you use the POWERSAVE TIME menu item.

  • Page 325: Diagnostics Menu

    Diagnostics menu You can use this submenu to isolate parts, and to troubleshoot jam and print-quality issues. Item Values Explanation PRINT EVENT LOG Use this item to generate a localized LIFO (last in, first out) list of the 50 most recent entries in the error log.

  • Page 326

    Item Values Explanation COLOR BAND TEST PRINT TEST PAGE Use this item to identify arcing in the high-voltage COPIES power supplies. The test includes printing a bar pattern that contains specific colors. The Color Band Test page should be printed on 11 by 17 or A3 paper, if available.

  • Page 327: Customer Support Options Worldwide, Information From The Printer

    Support information Customer support options worldwide Information from the printer Before visiting the printer support website or contacting customer support, obtain the following information and print the specified diagnostic pages. Information How to find printer model upper-right corner of the front doors of the printer serial number inside the front doors, in the lower-right corner...

  • Page 328: Customer Support And Printer Repair Assistance

    Customer support and printer repair assistance World Wide Web Solutions to most printer issues can be found at http://www.hp.com/support/lj9500. The website includes frequently asked questions (FAQ), troubleshooting help, information about printer maintenance and use, manuals, a community forum, and updates for printer drivers and printer software.

  • Page 329: Warranties And License, Extended Warranty, Color Print Cartridge/image Drum Warranty

    Color print cartridge/image drum warranty This HP product is warranted to be free from defects in materials and workmanship during its useful life (end of life is indicated by a printer control panel low-life message). This warranty does not cover products that have been modified, refurbished, remanufactured, misused or tampered with in any way.

  • Page 330: Hp Software License Terms

    HP . License Grant HP grants you a license to Use one copy of the Software. “Use” means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for “concurrent use,”...

  • Page 331

    You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved. C Support information...

  • Page 332: Environmental Product Stewardship Program, Protecting The Environment

    126) and N-up (printing multiple pages per sheet) capabilities can reduce paper usage and the resulting demands on natural resources. This HP LaserJet printer also contributes to protecting the environment in the following ways: Plastics Plastic parts that weight more than 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer’s life.

  • Page 333

    U.S. returns For a more environmentally responsible return of used cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, prepaid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call (1) (800) (340-2445) or visit the HP LaserJet Supplies website at http://www.hp.com/recycle.

  • Page 334

    Environmental product stewardship program ENWW...

  • Page 335

    Apple LaserWriter printer driver 50, 74 AppleTalk Numbers configuring printer for 50, 75 10/100Base-TX servers protocol information on HP Jetdirect configuration page 292 connecting to 45 arrow buttons on control panel 60 troubleshooting 289 asset number, assigning from embedded Web server 166...

  • Page 336

    93 trays 57, 97 colored paper, requirements 88 card stock communications loading 104, 131 HP Jetdirect print servers 289 print modes 108 settings 319 specifications 102 troubleshooting 284 cartridges. See print cartridges complex pages, troubleshooting 249...

  • Page 337

    50, 75 settings 310 firmware 300 sizes supported 97 fonts 161 tray selection 107 HP Web Jetadmin 171 tray settings 41, 81, 312 printing system software 47 CUSTOM mode 107 sample model scripts for UNIX 47 customer support. See support drivers.

  • Page 338

    275 EIO menu 320 Fast Ethernet connection 58 EIO slots Fast InfraRed (FIR) Connect. See HP Fast InfraRed (FIR) Connect installed personalities and options 291 Fast InfraRed (FIR) Receiver. See HP Fast InfraRed (FIR) Receiver location 19...

  • Page 339

    HP Paper Sample Guide, installing 20 glossy media HP Printer Status and Alerts 168 HP 92, 93 HP Printing Supplies Returns and Recycling Program 330 print modes 109 HP Security Print Solutions Data Sheet 59 printing on 105 HP SupportPack 327...

  • Page 340

    HP Jetdirect 292 JetAdmin. See HP Web JetAdmin printing 290, 308 Jetdirect page 292 supplies status 293 Jetdirect print servers. See HP Jetdirect print servers usage 295 Jet-Link. See HP Jet-Link Information tab in embedded Web server 166 Jetsend IP addresses 291 InfraRed Connect.

  • Page 341

    138 maps, recommended media 94 LEDs margins control panel 35, 60, 62 clipped 280 HP Fast InfraRed (FIR) Receiver 150 envelopes 101 paper handling devices 67, 68 full-bleed printing 133 left door mass storage devices. See hard disk accessory...

  • Page 342

    311 alphabetical list 242 numeric keypad on control panel 60, 64 customizing for control panel 75 n-up printing 138 HP Printer Status and Alerts 168 NVRAM errors 254 numerical list 248 settings 317 supplies low or out 173...

  • Page 343

    312 setting as default 313 glossy 96, 105 ports HP 89 FIR devices 286 HP Paper Sample Guide, installing 20 troubleshooting 250, 285 jams. See jams, media post charger, cleaning 205 loading 29, 83 postcards Optimize settings 111...

  • Page 344

    140 availability by model 11, 14 printing 146 configuring 320 settings 316 HP Printer Status and Alerts 168 Jetdirect page 292 troubleshooting 289 RAM (random-access memory) printer drivers available in printer models 11 configuring 170 disabling and enabling 318...

  • Page 345

    166 smeared toner 266 e-mail alerts 166 soft fonts hard disk accessory 297 description 296 HP Fast InfraRed (FIR) Receiver 150, 286 settings 313 HP Printer Status and Alerts 168 software information pages 290, 293, 308 customization utility 171...

  • Page 346

    87 repair assistance 326 print modes 108 websites 326 recommended media 95 worldwide options 325 using 103, 131 SupportPack, HP 327 trapping, color 158 swatch book color matching 159 tray 1 switches capacity 57, 97 custom media 107 custom media specifications 104, 132...

  • Page 347

    265 jams, clearing 216 fonts 280, 281 jams, locating 214 green lever 275 loading 29, 84 HP Fast InfraRed (FIR) Receiver 286 locating 19 HP Jetdirect print servers 289 models including 11 image defects 256 packaging, removing 13 image quality 114...

  • Page 348

    317 warranty 327 watermarks, printing 134 waterproof documents, recommended media 94 wave, troubleshooting 116, 268 Web JetAdmin. See HP Web JetAdmin Web server, embedded. See embedded Web server websites embedded Web server links 166, 167 Energy Star 330...

  • Page 350

    © 2003 Hewlett-Packard Company http://www.hp.com...

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