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HP Laserjet,Color Laserjet 4730 MFP User Manual

Hp laserjet,color laserjet 4730 mfp: user guide.
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HP Color LaserJet 4730mfp
User Guide

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   Summary of Contents for HP Laserjet,Color Laserjet 4730 MFP

  • Page 1

    HP Color LaserJet 4730mfp User Guide...

  • Page 3

    HP Color LaserJet 4730mfp Series User Guide...

  • Page 4

    Nothing herein should be Netscape Navigator is a U.S. trademark of construed as constituting an additional Netscape Communications. warranty. HP shall not be liable for technical or editorial errors or omissions contained PANTONE® Colors generated may not herein.

  • Page 5: Hp Customer Care

    Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem. You can also find support on the Internet at http://www.hp.com. Click the support & drivers block. Software utilities, drivers, and electronic information Go to http://www.hp.com/go/clj4730mfp_software.

  • Page 6

    To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide. For service for your HP product in other countries/regions, call the customer support number for your country/region. See the flyer that came in the box with the MFP.

  • Page 7: Table Of Contents

    Table of contents 1 MFP basics HP Color LaserJet 4730mfp Series configurations ................2 HP Color LaserJet 4730mfp (Q7517A-base model) .............2 HP Color LaserJet 4730x mfp (Q7518A) ................3 HP Color LaserJet 4730xs mfp (Q7519A) ................3 HP Color LaserJet 4730xm mfp (Q7520A) ................4 Features and benefits of the multifunction peripheral (MFP) ..............5...

  • Page 8: Table Of Contents

    Installing Macintosh printing system software for direct connections (USB) ......22 To remove software from Macintosh operating systems ............23 Printer drivers ............................24 Supported printer drivers ....................24 Additional drivers ........................24 Select the correct printer driver ...................25 Printer-driver Help (Windows) .....................25 Gaining access to the printer drivers ..................25 Printer drivers for Macintosh computers ....................27 Supported printer drivers ....................27 Gaining access to the printer drivers ..................27...

  • Page 9: Table Of Contents

    Disabling network protocols (optional) ...............72 To disable DLC/LLC ...................72 Parallel configuration ...........................73 USB configuration ..........................74 Auxiliary connection configuration .......................75 HP Jetdirect print servers ........................76 NetWare networks ......................76 Windows networks ......................76 AppleTalk networks ......................76 UNIX/Linux networks ......................76 Wireless printing ..........................77 IEEE 802.11 standard ......................77 Bluetooth ..........................77...

  • Page 10: Table Of Contents

    Layout options for printing on both sides ............122 Setting the stapling options ....................123 Setting the color options ....................123 Using the HP Digital Imaging Options dialog box .............124 Using the Services tab ......................124 Using features in the Macintosh printer driver ...................126...

  • Page 11: Table Of Contents

    Creating and using presets in Mac OS X ................126 Printing a cover page ......................126 Printing multiple pages on one sheet of paper ..............127 Printing on both sides of the paper ...................127 Setting the color options ....................128 5 Copying Copy-screen navigation ........................132 Cancel button ........................132 OK button ..........................132 Basic copying instructions .........................133...

  • Page 12: Table Of Contents

    Connecting the fax accessory to a phone line ..............156 Configuring and using the fax features ................157 Digital faxing ............................158 8 Color Using color ............................160 HP ImageREt 3600 ......................160 Color lockout ........................160 Paper selection .........................161 Color options ........................161 sRGB ..........................161 Printing in four colors — CMYK ..................162 CMYK ink set emulation (PostScript only) ................162...

  • Page 13: Table Of Contents

    Other links .........................194 Using the HP Easy Printer Care Software ..................196 Supported operating systems ...................196 To use the HP Easy Printer Care Software ..............196 HP Easy Printer Care Software sections ................196 Using HP Web Jetadmin software .....................198 Using the HP Printer Utility for Macintosh ..................199 Opening the HP Printer Utility ...................199...

  • Page 14: Table Of Contents

    Verifying the TCP/IP configuration ..................205 Changing an IP address ....................205 To change an IP address by using HP Web Jetadmin ........205 To change an IP address by using the embedded Web server .......206 To change an IP address using the control panel ..........206 Setting the real-time clock .........................208...

  • Page 15: Table Of Contents

    To upgrade the firmware on a network connection by using FTP ....................218 Using HP Web Jetadmin to upgrade the firmware ...........219 Using MS-DOS commands to upgrade the firmware ........220 Using the HP Jetdirect firmware ..................220 Managing print cartridges ........................221 HP print cartridges ......................221 Non-HP print cartridges ....................221...

  • Page 16: Table Of Contents

    Understanding accessory lights for the 3-bin mailbox and stapler/stacker ........298 Accessory lights ........................298 Replacing accessories or accessory components ............299 Understanding lights on the formatter ....................300 HP Jetdirect LEDs ......................300 Heartbeat LED ........................300 Fax LED ..........................301 Color printing problems ........................302 Printout color error ......................302 Incorrect shade .........................302...

  • Page 17: Table Of Contents

    To enable memory for Windows 98 and Me ............333 To enable memory for Windows 2000 and XP ..........334 Installing an HP Jetdirect print server card ..................335 To install an HP Jetdirect print server card ...............335 Installing EIO cards ...........................338 To install EIO cards ......................338 Appendix B Supplies and accessories Ordering parts, accessories, and supplies ..................342...

  • Page 18: Table Of Contents

    Disposal of waste equipment by users in private households in the European Union ..........................375 Material safety data sheet ....................376 For more information ......................376 Declaration of conformity (HP Color LaserJet 4730mfp) ..............377 Country-/region-specific safety statements ..................378 Laser safety statement .....................378 Canadian DOC statement ....................378 Japanese VCCI statement ....................378...

  • Page 19

    Australia ..........................380 Index.................................381 ENWW xvii...

  • Page 20

    xviii ENWW...

  • Page 21

    MFP basics Congratulations on your purchase of the HP Color LaserJet 4730mfp. If you have not done so, see the HP Color LaserJet 4730mfp Start Guide that is provided with the multifunction peripheral (MFP) for setup instructions. After the MFP is set up and ready to use, take a few moments to get to know the MFP. This chapter introduces the following topics: ●...

  • Page 22: Hp Color Laserjet 4730mfp Series Configurations, Hp Color Laserjet 4730mfp (q7517a-base Model)

    HP Color LaserJet 4730mfp Series configurations The HP Color LaserJet 4730mfp series is available in the following configurations. HP Color LaserJet 4730mfp (Q7517A-base model) The HP Color LaserJet 4730mfp comes standard with the following items: ● A 100-sheet multi-purpose input tray (tray 1) ●...

  • Page 23: Hp Color Laserjet 4730x Mfp (q7518a), Hp Color Laserjet 4730xs Mfp (q7519a)

    HP Color LaserJet 4730x mfp (Q7518A) The HP Color LaserJet 4730x mfp has the same features as the base model and also includes an analog fax accessory. HP Color LaserJet 4730xs mfp (Q7519A) The HP Color LaserJet 4730xs mfp has the same features as the base model and also includes the following items: ●...

  • Page 24: Hp Color Laserjet 4730xm Mfp (q7520a)

    HP Color LaserJet 4730xm mfp (Q7520A) The HP Color LaserJet 4730xm mfp has the same features as the base model and also includes the following items: ● Output accessory bridge ● An analog fax accessory ● A 3-bin mailbox accessory...

  • Page 25: Features And Benefits Of The Multifunction Peripheral (mfp), Features List

    Features and benefits of the multifunction peripheral (MFP) The HP Color LaserJet 4730mfp series is designed to be shared by a workgroup. Use the MFP to copy and print color and black-and-white documents or to digitally send color or black-and-white documents.

  • Page 26

    An embedded Web server to gain access to support and order supplies (for network-connected products) ● HP Easy Printer Care software (a Web-based status and troubleshooting tool) ● Internet-enabled supply-ordering capabilities using HP Easy Printer Care software Languages and fonts ●...

  • Page 27

    IEEE 1284C-compliant parallel connection ● A Foreign Interface Harness (FIH) connection (AUX) for connecting other devices ● Local area network (LAN) connector (RJ-45) for the embedded HP Jetdirect print server ● Optional analog fax card ● Optional HP Digital Sending Software (DSS) ●...

  • Page 28

    (SMTP) server. This server can either be on the local area network or at an outside Internet service provider (ISP). HP recommends that the MFP be located on the same local area network (LAN) as the SMTP server. If you are using an ISP, you must connect to the ISP by using a digital subscriber line (DSL) connection.

  • Page 29: Mfp Parts And Accessories, Identifying Parts Of The Mfp

    MFP parts and accessories Identifying parts of the MFP Before using the MFP, familiarize yourself with the parts of the MFP. ADF top cover Automatic document feeder (ADF) input tray for copy/scan/fax originals Control-panel status lights Control-panel display with touch-screen functionality Control-panel keypad Right-side covers (provides access to the print cartridges and other consumables) Tray 2, 3, and 4...

  • Page 30: Accessories And Supplies

    Output bin Interface ports On/off switch Power connection Accessories and supplies You can increase the capabilities of the MFP by adding optional accessories. For information about ordering accessories and supplies, see Ordering parts, accessories, and supplies. NOTE Use the accessories and supplies that have been specifically designed for the MFP in order to ensure optimum performance.

  • Page 31: Interface Ports

    Memory DIMMS and flash memory cards HP Jetdirect print server (EIO card) HP LaserJet analog fax accessory 300 (Q3701A) Interface ports The MFP has five ports for connecting to a computer or a network. The ports are at the left, rear corner of the MFP.

  • Page 32: Moving The Mfp

    Parallel port EIO interface expansion slot Access port for Kensington lock Network connection (embedded HP Jetdirect print server) AUX port Moving the MFP Before moving the MFP, be sure to lock the scanner. The scanner lock is underneath the scanner lid, to the left of the scanner glass.

  • Page 33: Software, Operating Systems And Mfp Components

    Software The MFP comes with helpful software, including printer drivers and optional software. For easy MFP setup and access to the full range of MFP features, HP recommends that you install the software that is provided. Check the installation notes and Readme files on the MFP CD-ROM for additional software and languages.

  • Page 34: Software Features, Driver Autoconfiguration, Update Now, Hp Driver Preconfiguration, Installing The Printing System Software

    Automatic Configuration, Update Now, and Preconfiguration features are available with the MFP. Driver Autoconfiguration The HP LaserJet PCL 6 and PCL 5c drivers for Windows and the PS drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for printer accessories at the time of installation.

  • Page 35: Installing Windows Printing System Software For Networks

    The installer does not support MFP installation or MFP object creation on Novell servers. It supports only direct-mode network installations between Windows computers and a MFP. To install your MFP and create objects on a Novell server, use an HP utility (such as HP Web Jetadmin) or a Novell utility (such as NWAdmin).

  • Page 36: Sharing, Installing The Software After The Parallel Or Usb Cable Has Been Connected

    If installation fails, reinstall the software. If this fails, check the installation notes and Readme files on the MFP CD-ROM or the flyer that came in the MFP box, or go to http://www.hp.com/support/ clj4730mfp for help or more information.

  • Page 37: Uninstalling The Mfp Software, To Remove Software From Windows Operating Systems, Software For Networks

    ● Windows XP Professional Service Pack 1 When installed on a host server, HP Web Jetadmin can be accessed by any client through a supported web browser, such as Microsoft Internet Explorer 5.5 and 6.0 or Netscape Navigator 7.0. ENWW...

  • Page 38: Unix, Utilities, Mfp Utilities, Hp Easy Printer Care Software

    Ability to easily organize peripherals into logical groups, with virtual office maps for easy navigation. ● Ability to manage and configure multiple printers at once. To download a current version of HP Web Jetadmin and to see the latest list of supported host systems, visit HP Customer Care Online at http://www.hp.com/go/webjetadmin. UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks.

  • Page 39: Embedded Web Server, Features

    Web Server User Guide. You can find this guide on the CD-ROM included with the MFP. Features The HP embedded Web server allows you to view MFP and network card status and manage printing functions from your computer. With the HP embedded Web server, you can do the following: ●...

  • Page 40: Other Components And Utilities

    Network administrator ● ● ● Software installer — automates the PostScript Printer Description files HP Web Jetadmin — a browser- printing system installation (PPDs) — for use with the Apple based system management tool. PostScript drivers that comes with http://www.hp.com/go/ ●...

  • Page 41: Software For Macintosh Computers, Installing Macintosh Printing System Software For Networks

    Download files and fonts. ● Configure and set the printer for IP or AppleTalk printing. You can use the HP Printer Utility when your printer uses a universal serial bus (USB) or is connected to a TCP/IP-based network. NOTE The HP Printer Utility is supported for Mac OS X v10.2 or later.

  • Page 42: Installing Macintosh Printing System Software For Direct Connections (usb)

    To install printer drivers for Mac OS X v10.2 and later Connect the network cable between the HP Jetdirect print server and a network port. Insert the CD into the CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, double-click the CD icon on the desktop.

  • Page 43: To Remove Software From Macintosh Operating Systems

    The CD menu runs automatically. If the CD menu does not run automatically, double-click the CD icon on the desktop. Double-click the Installer icon in the HP LaserJet Installer folder. Follow the instructions on the computer screen. For Mac OS v9.1 and later: On the computer hard drive, open Applications, open Utilities, and then open Print Center.

  • Page 44: Printer Drivers, Supported Printer Drivers, Additional Drivers

    The following printer drivers are provided for the product. If the printer driver that you want is not on the product CD-ROM or is not available on http://www.hp.com, contact the manufacturer or distributor of the program that you are using, and request a driver for the product.

  • Page 45: Select The Correct Printer Driver, Printer-driver Help (windows), Gaining Access To The Printer Drivers

    Windows Milennium software program, click and then click Printers. and then click Printers. (Me) Print. Right-click the HP Color Right-click the HP Color Select the HP Color LaserJet 4730mfp icon, and LaserJet 4730mfp icon, and LaserJet 4730mfp, and then select Properties then select Properties.

  • Page 46

    Printers or and Server 2003 software program, click Print. Printers and Faxes. Printers and Faxes. Select the HP Color Right-click the HP Color Right-click the HP Color LaserJet 4730mfp icon, and LaserJet 4730mfp icon, and LaserJet 4730mfp, and then select Printing then select Properties.

  • Page 47: Printer Drivers For Macintosh Computers, Supported Printer Drivers, Gaining Access To The Printer Drivers

    NOTE The most recent drivers are available at www.hp.com. Gaining access to the printer drivers Use one of the following methods to open the printer drivers from your computer.

  • Page 48

    Operating System To change the settings for all To change the print job default To change the configuration print jobs until the software settings (for example, turn on settings (for example, add a program is closed Print on Both Sides by default) physical option such as a tray, or turn on or off a driver feature such as Allow Manual...

  • Page 49: Install Checklist

    See details in the HP Color LaserJet 4730mfp to the unlocked position. series, Getting Started Guide. Verify the correct language and date/time are set. See details in the HP Color LaserJet 4730mfp series, Getting Started Guide. Configure the e-mail gateways.

  • Page 50

    Table 1-1 HP Color LaserJet 4730mfp (continued) Item Details ● If the fax accessory is installed, the modem status reads Operational/Enabled. ● On the Embedded JetDirect Page, verify that the status reads I/O Card Ready and that you have a valid IP address.

  • Page 51

    Using the control panel ENWW...

  • Page 52: Control-panel Layout

    Control-panel layout The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights. Touchscreen graphical display Numeric keypad Sleep button Menu button Status button Stop button Reset button Start button Attention light Data light Ready light Display contrast adjustment...

  • Page 53: Control-panel Features

    Control-panel features Features/buttons Function Provides access to What is This?, Show Me How, and HELP FOR STATUS Help. This function is embedded in the touchscreen menus. Reset Resets the job settings to factory or user-defined default values. Stop Cancels the active job. Start Begins a copy job, starts digital sending, or continues a job that has been interrupted.

  • Page 54: Home-screen Navigation

    The Attention light indicates that the MFP has a problem and requires user intervention. NOTE If installing the optional HP Digital Sending Software (DSS), additional fields appear on the control-panel display. Scroll down to see all the fields. Chapter 2...

  • Page 55: Help System, What Is This? Help, Show Me How Help

    Help system At any time, you can gain access to the help system on the touchscreen of the graphical display by touching . What is This? Help The MFP provides information about any topic on the touchscreen of the graphical display. On the top level screen, touch (Help button), and then touch What is...

  • Page 56: Menu Map

    Menu map To see the current settings for the menus and items that are available in the control panel, print a control- panel menu map: Press Menu. Touch INFORMATION. Touch PRINT MENU MAP. Many of these values can be overridden from the driver or program. You might want to store the menu map near the MFP for reference.

  • Page 57: Retrieve Job Menu

    Retrieve job menu The Retrieve job menu contains options for retrieving proof and hold jobs, private jobs, quick copy job, and stored jobs, The following table displays the options available in the Retrieve job menu. Item Values Explanation USER Allows you to select the job to be retrieved.

  • Page 58: Information Menu

    Information menu To print an information page, scroll to and touch the information page(s) that you want. Item Explanation PRINT MENU MAP Generates a menu map that shows layout and current settings of the control menu items. The MFP will return to the Ready state when the page is completed.

  • Page 59: Fax Menu

    This menu will appear only if the HP LaserJet analog fax accessory 300 is installed. For information about the Fax menu, see the HP LaserJet Analog Fax Accessory 300 User Guide. A printed copy of this guide is provided with the HP LaserJet 4730x mfp, HP LaserJet 4730xs mfp, and HP LaserJet 4730xm mfp.

  • Page 60: Paper Handling Menu

    Paper handling menu When paper-handling settings are correctly configured through the control panel, you can print by selecting the type and size of paper from the driver or software application. For more information, Selecting print media. Some items in this menu (such as duplex and manual feed) are available from a software program, or from the printer driver (if the correct printer driver is installed).

  • Page 61

    Item Values Explanation LABELS BOND RECYCLED COLOR LIGHT <75 G/M2 INTERMEDIATE90-104 HEAVY 105-119 G/M2 EXTRA HEAVY120-163 CARDSTOCK >163 ROUGH 90-105 G/M2 GLOSSY 75-105 G/M2 HEAVY GLOSSY120-160 EXTRA HEAVY GLOSSY TOUGH PAPER ENVELOPE TRAY <N> SIZE LETTER* Allows you to set the media size for tray 2, tray 3, and tray 4.

  • Page 62

    Item Values Explanation RECYCLED COLOR LIGHT <75 G/M2 INTERMEDIATE90-104 HEAVY 105-119 G/M2 ROUGH 90-105 G/M2 GLOSSY 75-105 G/M2 TOUGH PAPER Chapter 2 Using the control panel ENWW...

  • Page 63: Configure Device Menu, Originals Submenu

    Configure device menu This menu contains all of the administrative functions. NOTE Items that have an asterisk (*) are the default values. Originals submenu Although you can gain access to each item using the touchscreen graphical display, you can also select copying and sending items through the MFP menus.

  • Page 64: Copying Submenu

    Item Values Explanation NOTE You can override any of these settings for a particular job by using the Copy screen. DENSITY 0 to 8 Specifies the contrast and brightness of the image. You can choose from nine Default=4 increments. 0=darkest 8=lightest Copying submenu To gain access to this menu, touch...

  • Page 65: Enhancement Submenu, Sending Submenu

    Item Values Explanation MFP requires to make a copy when it has been idle for awhile. Enhancement submenu To gain access to this menu, touch CONFIGURE DEVICE, and then touch ENHANCEMENT. Item Values Explanation SHARPNESS 0 to 4 Specifies the sharpness setting. 0=minimum sharpness 4=maximum sharpness DEFAULT=2...

  • Page 66: Printing Submenu

    Item Values Options Explanation 150 dpi* DPI setting results in a smaller file size, but image quality 200 dpi might be affected. 300 dpi ADDRESS VALIDATION Enables the MFP to check e- mail syntax. Valid e-mail addresses require the "@" sign and a ".".

  • Page 67

    Item Values Explanation DEFAULT PAPER SIZE LETTER* Set the default image size for paper and envelopes. (The item name will LEGAL change from paper to ENVELOPE as you scroll through the available sizes.) EXECUTIVE STATEMENT 8.5X13 B5(JIS) EXECUTIVE(JIS) ENVELOPE #10 ENVELOPE MONARCH ENVELOPE C5 ENVELOPE DL...

  • Page 68

    REGULAR* Select the version of Courier font to use: DARK REGULAR: The internal Courier font available on the HP LaserJet 4 series printers. DARK: The internal Courier font available on the HP LaserJet III series printers. Both fonts are not available at the same time.

  • Page 69: Pcl Submenu

    PCL submenu To gain access to this menu, touch CONFIGURE DEVICE, touch PRINTING, and then touch submenu. Item Values Explanation FORM LENGTH 5 to 128 Sets vertical spacing from 5 to 128 lines for default paper size. Enter the value by using the Default=60 numeric keypad.

  • Page 70: Print Quality Submenu

    Print quality submenu You can gain access to some of the items in this menu in either a software program, or in the printer driver (if the correct printer driver is installed). Printer driver settings and software program settings override control-panel settings. To gain access to this menu, touch CONFIGURE DEVICE, and then touch...

  • Page 71: System Setup Submenu

    Item Values Explanation EXTRA HEAVY GLOSSY TOUGH PAPER ENVELOPE RESTORE MODES OPTIMIZE EXTRA HEAVY120-163 This item optimizes a number of MFP parameters for all jobs rather than by HIGH GLOSS IMAGES media type. The default setting for each value is OFF. BACKGROUND 1 RESTORE OPTIMIZE resets all of the BACKGROUND 2...

  • Page 72

    Item Values Explanation The TIME FORMAT is 12 HR or 24 HR. This item defaults to 12 HR. JOB STORAGE LIMIT 1 to 100 Specifies the number of QuickCopy and Proof-and-Hold jobs that can be stored on the MFP hard-disk accessory. Default=32 JOB HELD TIMEOUT OFF*...

  • Page 73

    Item Values Explanation PostScript rules or HP rules. The values for this menu item are ENABLED (follows the HP rules) or Disabled. SIZE/TYPE PROMPT controls whether the tray configuration message and its prompts are shown whenever a tray is configured for a type or size other than the type or size that is loaded in the tray.

  • Page 74

    Item Values Explanation Normally you should not change the product language (the default is AUTO). If you change the setting to a specific product language, the MFP does not automatically switch from one language to another unless specific software commands are sent to the MFP. CLEARABLE WARNINGS JOB* Set the amount of time that a clearable...

  • Page 75: Copy/send Settings

    Item Values Explanation OFF: The MFP does not reprint pages following a jam. Printing performance might be increased with this setting. ON: The MFP automatically reprints pages after a jam is cleared. LANGUAGE List of available languages Sets the language of the control panel. Copy/send settings This table lists the options that are available for the COPY SEND SETTINGS, which are part of the SYSTEM SETUP submenu.

  • Page 76: Mbm-3 Configuration Submenu

    Item Values Explanation AUDIBLE FEEDBACK Gives an audible indication when you press a button or when you touch an interactive area of the touchscreen. COLOR COPY OPTION ENABLE* Allows an administrator to set the color lockout feature. DISABLE MBM-3 Configuration submenu Use the items in this menu to set up the output bins on the 3-bin mailbox.

  • Page 77: Stapler/stacker Submenu, I/o Submenu

    Stapler/stacker submenu Use the items in this menu to configure the stapling options. To gain access to this menu, touch CONFIGURE DEVICE, and then touch STAPLER/STACKER. NOTE This menu appears only when the stapler/stacker is installed. Item Values Explanation STAPLES NONE* To enable stapling, select ONE.

  • Page 78: Embedded Jetdirect Submenu

    Item Values Explanation FIND SEND GATEWAYS No value to select This item searches the network for both SMTP and LDAP gateways that can be used to send e-mail. SMTP GATEWAY No value to select This is the IP address of the SMTP Gateway that is used for sending e-mail.

  • Page 79

    Item Options Values Explanation DHCP RENEW This menu appears if CONFIGURE METHOD was set to DHCP and a DHCP lease for the print server exists. ● NO (default): The current DHCP lease is saved. ● YES: The current DHCP lease along with the leased IP address are released.

  • Page 80

    Item Options Values Explanation PROXY SERVER Specifies the proxy server to be used by embedded applications in your printer/MFP. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients.

  • Page 81: Resets Submenu

    Item Options Values Explanation RESET SECURITY RESET SECURITY: Specifies whether the current security settings on the print server are saved or reset to factory defaults. LINK SPEED AUTO The print server will automatically configure itself to match the network 10T HALF link speed and communication mode.

  • Page 82

    Item Values Explanation any part of the touchscreen, open the scanner lid, or load media into the ADF. You can set how long the MFP remains idle before it enters sleep mode. See the SLEEP DELAY information in the System setup submenu.

  • Page 83: Diagnostics Menu

    Diagnostics menu Item Options Values Explanation PRINT EVENT LOG Generates a localized list of the 50 most recent entries in the error log. For each entry, the printed event log shows the error number, page count, error code, and description or personality. PQ TROUBLESHOOTING This item prints a series of 8 pages that include...

  • Page 84

    Item Options Values Explanation TRAY 2* TRAY 3 TRAY 4 DESTINATION ALL BINS Specify which output bin to use during the paper path OUTPUT BIN 1* test. OUTPUT BIN 2 This menu displays only if the output bin is installed. OUTPUT BIN 3 DUPLEX OFF*...

  • Page 85

    Item Options Values Explanation ALIENATION MOTOR ETB CONTACT/ ALIENATION TRAY 1 PICKUP SOLENOID TRAY 1 PICKUP MOTOR TRAY 3 PICKUP SOLENOID TRAY 2 PICKUP MOTOR TRAY 3 PICKUP SOLENOID TRAY 3 PICKUP MOTOR TRAY 4 PICKUP SOLENOID TRAY 4 PICKUP MOTOR DUPLEXER PICKUP MOTOR REPEAT...

  • Page 86

    Item Options Values Explanation SCANNER TESTS LOWER LAMP This menu item is used by a service technician to ADF INPUT MOTOR diagnose potential problems with the MFP scanner. ADF INPUT MOTOR REVERSE FLATBED MOTOR ADF READ MOTOR ADF READ MOTOR REVERSE ADF DUPLEX SOLENOID ADF LED INDICATOR...

  • Page 87: Service Menu

    Service menu The Service menu is locked. A service technician must type a PIN to open the menu. ENWW Service menu...

  • Page 88

    Chapter 2 Using the control panel ENWW...

  • Page 89

    I/O Configuration This chapter describes how to configure certain network parameters on the MFP. The following topics are covered: ● Network configuration ● Parallel configuration ● USB configuration ● Auxiliary connection configuration ● HP Jetdirect print servers ● Wireless printing ENWW...

  • Page 90: Network Configuration, Configuring Tcp/ip Parameters, To Manually Configure Tcp/ip Parameters From The Mfp Control Panel

    For more information on supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator’s Guide. The guide comes with printers in which an HP Jetdirect print server is installed. This section contains the following instructions for configuring network parameters from the MFP control panel: ●...

  • Page 91: Setting The Subnet Mask, Setting The Default Gateway

    Setting the subnet mask Press Menu to enter the MENUS. Touch CONFIGURE DEVICE. Touch I/O. Touch JETDIRECT MENU. Touch TCP/IP. Touch CONFIG METHOD. Touch MANUAL. Touch MANUAL SETTINGS. ▲ Touch SUBNET MASK NOTE The first three sets of numbers are highlighted. Use the right and left arrows to select each byte of the subnet mask, and then use the numeric keypad to enter the value of each byte.

  • Page 92: Disabling Network Protocols (optional), To Disable Dlc/llc

    Disabling network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: ● decreases MFP-generated network traffic ● prevents unauthorized users from printing to the MFP ● provides only pertinent information on the configuration page ●...

  • Page 93: Parallel Configuration

    Parallel configuration The HP Color LaserJet 4730mfp series supports network and parallel connections at the same time. A parallel connection is made by connecting the MFP to the computer using a bidirectional parallel cable (IEEE-1284-C compliant) with a c-connector plugged into the MFP’s parallel port. The cable can be a maximum of 10 meters (30 feet) long.

  • Page 94: Usb Configuration

    USB configuration This MFP supports USB 2.0 and host USB connections. The USB ports are located on the back of the MFP, as shown in the figure below. You must use an A-to-B type USB cable. Figure 3-2 USB connection USB connector USB port Chapter 3...

  • Page 95: Auxiliary Connection Configuration

    Auxiliary connection configuration This MFP supports an auxiliary connection for paper handling input devices. The port is located on the back of the MFP, as shown in the figure below. Figure 3-3 Auxiliary connection Auxiliary connection port (Jetlink) ENWW Auxiliary connection configuration...

  • Page 96: Hp Jetdirect Print Servers, Netware Networks, Windows Networks, Appletalk Networks, Unix/linux Networks

    HP Jetdirect print server. UNIX/Linux networks Use the HP Jetdirect printer installer for UNIX utility to set up the MFP on HP-UX or Sun Solaris networks. For setup and management on UNIX or Linux networks, use HP Web Jetadmin. To obtain HP software for UNIX/Linux networks, visit HP Customer Care online at http://www.hp.com/...

  • Page 97: Wireless Printing, Ieee 802.11 Standard, Bluetooth

    The HP Color LaserJet 4730mfp series uses a Bluetooth adapter (HP bt1300) to incorporate Bluetooth wireless technology. The adapter is available for either USB or parallel connections. The adapter has a 10-meter line-of-sight operation range in the 2.5 GHz ISM band and can achieve data transfer rates...

  • Page 98

    Chapter 3 I/O Configuration ENWW...

  • Page 99: Printing Tasks

    Printing tasks This chapter describes how to perform basic printing tasks. The following topics are covered: ● Controlling print jobs ● Selecting print media ● Automatic media type sensing (auto sense mode) ● Configuring input trays ● Printing on special media ●...

  • Page 100: Controlling Print Jobs, Source, Type And Size, Print Setting Priorities

    Controlling print jobs In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull paper when you send a print job. The Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. If you do not change these settings, the MFP automatically selects a tray using the default settings.

  • Page 101

    ● Printer Properties dialog box (printer driver). The printer driver opens when you click Properties in the Print dialog box. Settings changed in the Printer Properties dialog box do not override settings available anywhere else. ● Default printer settings. The default printer settings determine settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes, as described above.

  • Page 102: Selecting Print Media, Media To Avoid, Paper That Can Damage The Mfp

    Print media weights and sizes. Before purchasing any media or specialized forms in quantity, verify that your paper supplier obtains and understands the print media requirements specified in the HP LaserJet Family Print Media Guide. Supplies and accessories for ordering information.

  • Page 103

    To order HP Color LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies in the United States or to http://www.hp.com/ghp/buyonline.html worldwide. ENWW Selecting print media...

  • Page 104: Automatic Media Type Sensing (auto Sense Mode), Tray 1 Sensing

    Automatic media type sensing (auto sense mode) The HP Color LaserJet 4730 series printers can automatically classify media into one of the following categories: ● Plain ● Transparency ● Glossy ● Extra-heavy glossy ● Glossy film ● Heavy ● Light The automatic media type sensor functions only when that tray is configured to Any Type Plain.

  • Page 105: Tray 2–n Sensing

    Tray 2–N sensing Expanded sensing ● The printer stops the first five pages fed from each paper tray to sense the type and averages the five results. ● The printer assumes that the sixth and all subsequent pages are of the same media type, until the printer is turned off or goes into sleep mode, or until the tray is opened.

  • Page 106: Configuring Input Trays, Configuring Trays When The Mfp Gives A Prompt

    If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP Color LaserJet 4730mfp series, setting Tray 1 size and type to ANY SIZE is equivalent to First mode. Setting size or type for Tray 1 to a setting other than ANY SIZE is equivalent to Cassette mode.

  • Page 107: Configuring Trays Using The Paper Handling Menu

    If the highlighted size is not correct, touch X.XxX.X INCHES MILLIMETERS. Then use the numeric keypad to set the X and Y dimensions. If the highlighted paper type is not correct, touch PAPER HANDLING and select the paper type. Touch OK. Touch EXIT.

  • Page 108

    Media length adjustment Media width adjustment Page length (Y dimension) Page width (X dimension) Use the following procedure to configure a tray for a custom size. Once a custom size is set for a tray, it will be retained until the media length guides are reset. To set a custom size in Tray 2, 3, or 4 Open the tray and place the media in the tray.

  • Page 109: Printing From Tray 1 (multipurpose Tray), Loading Tray 1

    Printing from Tray 1 (multipurpose tray) Tray 1 is a multipurpose tray that holds up to 100 sheets of paper or 20 envelopes. It provides a convenient way to print envelopes, transparencies, custom-size paper, media heavier than 32 lb, or other types of media without having to unload the other trays.

  • Page 110: Printing Envelopes From Tray 1, To Load Envelopes Into Tray 1

    Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. NOTE Make sure the paper fits under the tabs on the guides and not above the load level indicators. Printing envelopes from Tray 1 Many types of envelopes can be printed from Tray 1.

  • Page 111: Printing Envelopes

    Load up to 20 envelopes in the center of Tray 1 with the side to be printed facing down and the postage end toward the MFP. Slide the envelopes into the MFP as far as they will go without forcing them.

  • Page 112: Printing From Tray 2, 3, Or 4

    Printing from Tray 2, 3, or 4 Tray 2, 3, and 4 each hold up to 500 sheets of standard paper or a 50.8 mm (2-inch) stack of labels. Tray 2 stacks above the other 500-sheet trays. The MFP detects the other trays and shows them as options in the control panel CONFIGURE DEVICE menu.

  • Page 113

    Slide the media-width guides open to the size for the media you are using. Load media into the tray face up. NOTE For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam.

  • Page 114: Loading Undetectable Standard-sized Media Into Tray 2, 3, And 4

    Slide the tray into the MFP. The MFP will display the tray’s media type and size. If the configuration is not correct, touch on the control panel. If the configuration is correct, touch EXIT. Loading undetectable standard-sized media into Tray 2, 3, and 4 Undetectable standard-sized media sizes are not marked in the tray, but are listed in the Size menu for the tray.

  • Page 115

    Adjust the rear media-length guide by squeezing the guide adjustment latch and sliding the back of the tray to the length of the media being used. Slide the media-width guides open to the size for the media you are using. ENWW Configuring input trays...

  • Page 116

    Load media into the tray face up. NOTE For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper tray can vary. For example, if you are using 75 g/m (20 lb) paper, the tray holds a full ream of 500 sheets.

  • Page 117: Loading Custom-sized Media Into Tray 2

    Loading custom-sized media into Tray 2 To use custom media, you must change the size setting on the control panel to CUSTOM and set the unit of measure, X dimension, and Y dimension. See To configure a tray to match print job settings more information.

  • Page 118

    Slide the media width guides all the way open and adjust the rear media-length guide to the length of the paper being used. Chapter 4 Printing tasks ENWW...

  • Page 119

    Load media into the tray face up. NOTE For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper tray can vary. For example, if you are using 75 g/m (20 lb) paper, the tray holds a full ream of 500 sheets.

  • Page 120: Printing On Special Media, Transparencies, Glossy Paper

    Load the media in the paper tray. When the MFP prompts you for the paper type, select the correct media type for the paper loaded in the tray. For example, select EXTRA HEAVY GLOSS when loading HP Extra Heavy Gloss Laser Paper.

  • Page 121: Colored Paper, Envelopes, Labels

    Hewlett-Packard recommends using HP Color LaserJet glossy papers, such as Soft Gloss paper, with this MFP. HP products are designed to work together for optimum printing results. If HP Color LaserJet glossy papers are not used with this MFP, print quality might be compromised.

  • Page 122: Heavy Paper, Hp Laserjet Tough Paper

    Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems. ● Use only HP LaserJet Tough paper with this MFP. HP products are designed to work together for optimum printing results. ●...

  • Page 123: Preprinted Forms And Letterhead, Recycled Paper

    Recycled paper This MFP supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Guide. Hewlett-Packard recommends that recycled paper contain no more than 5% ground wood.

  • Page 124: Automatic Two-sided (duplex) Printing

    Automatic two-sided (duplex) printing NOTE You must specify two-sided printing options in your software application or in the printer driver in order to print on both sides of the page. If this option is not visible in the software application or printer driver, use the following information to make duplex printing options available.

  • Page 125: Control Panel Settings For Automatic Two-sided Printing

    Control panel settings for automatic two-sided printing Many software applications allow you to change two-sided print settings. If your software application or printer driver does not allow you to adjust two-sided printing settings, you can adjust these settings through the control panel. The factory default setting is OFF. CAUTION Do not use two-sided printing when printing on labels.

  • Page 126: Options For Binding Two-sided Printing Jobs, Manual Two-sided Printing, Printing Booklets

    Options for binding two-sided printing jobs Before printing a two-sided document, use the printer driver to choose the edge on which you will bind your finished document. Long-edge or book binding is the conventional layout used in book binding. Short-edge or tablet binding is the typical calendar binding. NOTE The default binding setting is to bind on the long edge when the page is set up for portrait orientation.

  • Page 127: Stapling Documents, To Select The Stapler In An Application (windows)

    The stapler supports paper only. Do not try to staple other media, such as transparencies or labels. The stapler staples a maximum of 20 sheets of glossy papers, cardstock, and HP Tough papers. To staple a print job, select stapling in the software. You can usually select the stapler in your program or printer driver, although some options might be available only in the printer driver.

  • Page 128: To Load Staples

    You can specify whether the MFP stops printing when the staple cartridge is empty or if it continues printing but does not staple the jobs. For more information, see To configure the MFP to stop or continue when the staple cartridge is empty.

  • Page 129

    Close the staple-cartridge cover, and slide the stapler/stacker into the MFP. ENWW Stapling documents...

  • Page 130: Special Printing Situations, Printing A Different First, Printing A Blank Back Cover

    Special printing situations Use these guidelines when printing on special types of media. Printing a different first page Use the following procedure to print the first page of a document on a different media type than the rest of the document, for example, to print the first page of a document on letterhead paper and the rest on plain paper.

  • Page 131: Stopping A Print Request, To Stop The Current Print Job From The Mfp Control Panel

    Me), delete the print job there. For Windows 98, 2000, XP, or Me, go to Start, Settings, and then Printers. Double-click the HP Color LaserJet 4730mfp icon to open the print spooler. Select the print job you want to cancel, and then press Delete.

  • Page 132: Selecting The Output Bin, Bin Mailbox Output Bins

    Selecting the output bin The MFP has two output-bin locations: the ADF output bin and the standard output bin(s) on the output device. Standard output bin ADF output bin (for copy originals) When documents are scanned or copied by using the ADF, the original documents are automatically delivered to the ADF output bin.

  • Page 133: Selecting An Output Location, To Select An Output Location At The Control Panel

    3–bin mailbox output bins ADF output bin (for copy originals) You can set up these options in the CONFIGURE DEVICE menu, on the MBM-3 CONFIGURATION submenu. This menu is available only when the 3-bin mailbox is installed. For more information about using the 3-bin mailbox, see 3-bin mailbox.

  • Page 134: Job Storage Features, Proofing And Holding A Job, Printing Stored Jobs, Deleting Stored Jobs

    Job storage features The HP Color LaserJet 4730mfp series lets you store a job in the MFP’s memory for printing at a later time. The job storage features use memory from both the hard disk and random access memory (RAM).

  • Page 135: Quick-copying A Job, Private Jobs, Printing A Private Job

    A job can be deleted from the control panel, from the embedded Web server, or from HP Web Jetadmin. To delete a job from the control panel, use the following procedure: Press Menu to enter MENUS. Scroll to and touch RETRIEVE JOB.

  • Page 136: Deleting A Private Job, Storing A Print Job, Mopier Mode

    Touch your USER NAME. Touch the NAME. Touch PRINT. Use the keypad to enter the PIN. Use the keypad to enter the number of copies and touch OK. Deleting a private job A private job can be deleted from the MFP control panel. You can delete a job without printing it, or it will be automatically deleted after it is printed.

  • Page 137: Managing Memory

    Working with memory and print server cards. NOTE Memory specification: HP Color LaserJet 4730mfp series use 200-pin small outline dual inline memory modules (SODIMM) that support 128 or 256 MB of RAM. The MFP features Memory Enhancement Technology (MEt), which automatically compresses page data to provide the most efficient use of the MFP’s RAM.

  • Page 138: Using Features In The Printer Driver, Creating And Using Quick Sets

    ● Setting the stapling options ● Setting the color options ● Using the HP Digital Imaging Options dialog box ● Using the Services tab NOTE Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings.

  • Page 139: Creating And Using Watermarks, Resizing Documents

    To use quick sets Open the printer driver (see Gaining access to the printer drivers). Select the quick set that you want to use from the Print Task Quick Sets drop-down list. Click OK. The product is now set to print according to the saved settings in the quick set. NOTE To restore printer-driver default settings, select Default Print Settings from the Print Task Quick Sets drop-down list.

  • Page 140: Setting A Custom Paper Size From The Printer Driver, Using Different Paper/covers

    Setting a custom paper size from the printer driver To set a custom paper size Open the printer driver (see Gaining access to the printer drivers). On the Paper or Paper/Quality tab, click Custom. On the Custom Paper Size window, type the name of the custom paper size. Type the paper-size length and width.

  • Page 141: Printing On Both Sides Of The Paper

    To print more than one page on a sheet of paper, look for a layout or pages-per-sheet option in the driver. (This is sometimes called 2-up, 4-up, or n-up printing.) To print multiple pages on one sheet of paper Open the printer driver (see Gaining access to the printer drivers).

  • Page 142: To Print On Both Sides Manually, Layout Options For Printing On Both Sides

    For Windows, on the Finishing tab, click Print on Both Sides. Click OK. The product is now ready to print on both sides of the paper. To print on both sides manually Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ●...

  • Page 143: Setting The Stapling Options, Setting The Color Options

    2. Short-edge landscape Each printed image is oriented right-side-up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page. 3. Long-edge portrait This is the default setting, and the most common layout used, with every printed image oriented right-side-up.

  • Page 144: Using The Hp Digital Imaging Options Dialog Box, Using The Services Tab

    Open the Printer Properties dialog box. Click the Paper/Quality tab, and then click the HP Digital Imaging button. NOTE If you installed the HP Image Zone software, you can use it to edit and further enhance digital photos. Using the Services tab NOTE The Services tab is available for Windows XP.

  • Page 145

    Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies.

  • Page 146: Using Features In The Macintosh Printer Driver, Creating And Using Presets In Mac Os X

    Using features in the Macintosh printer driver When you print from a software program, many of the printer features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer- driver Help.

  • Page 147: Printing Multiple Pages On One Sheet Of Paper, Printing On Both Sides Of The Paper

    To print a cover page Open the printer driver (see Gaining access to the printer drivers). On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before Document or After Document. If you are using Mac OS X, in the Cover Page Type pop-up menu, select the message that you want to print on the cover page.

  • Page 148: Setting The Color Options

    To print on both sides by using the duplex-printing accessory Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ●...

  • Page 149

    NOTE For more information about using the color options, see Managing printer color options on Macintosh computers. To set the color options Open the printer driver (see Gaining access to the printer drivers). Open the Color Options pop-up menu. If you are using Mac OS X, click Show Advanced Options. Manually adjust the individual settings for text, graphics, and photographs.

  • Page 150

    Chapter 4 Printing tasks ENWW...

  • Page 151

    Copying This MFP can function as a standalone, walk-up copier. It is not necessary to install the printing system software on a computer, nor is it necessary to have a computer turned on to make photocopies. You can adjust the copy settings at the control panel. You can also copy originals by using either the ADF or the scanner glass.

  • Page 152: Copy-screen Navigation, Cancel Button, Ok Button

    Copy-screen navigation Navigate through the control-panel features and options by using the touchscreen graphical display. Original section Image modification section Copy section Describe Original button Original page-size icon Contrast adjustment Copy page icon Start button Back button COPY SETTINGS button User-attention error messages appear in a pop-up dialog box that prohibits normal screen interaction until the message is cleared.

  • Page 153: Basic Copying Instructions, Copying By Using The Default Settings

    Basic copying instructions This section provides the basic instructions for copying. Copying by using the default settings The default settings for copying are the following: ● Number of copies: One ● Size: Letter/A4-size original and Letter/A4-size copy ● Page Orientation: Portrait ●...

  • Page 154

    After you make your selections, touch OK. NOTE The page icon in the ORIGINAL section of the graphical display shows a representative image of the original document. Make any necessary adjustments to the contrast and reduction or enlargement by using the CONTRAST CONTROL bar and the REDUCE/ENLARGE button in the image modification section of the graphical display.

  • Page 155: Copying By Using The Scanner Glass, Copying By Using The Adf, Using Job Mode

    Copying by using the scanner glass Use the scanner glass to copy small, lightweight (less than 60 g/m (16 lb)), or irregularly-sized originals such as receipts, newspaper clippings, photographs, or old or worn documents. Place the document face-down on the scanner glass. Make any image modifications, and select any copy settings, if necessary.

  • Page 156: Modifying Copy Settings For The Current Job, Adjusting The Copy Brightness, Reducing Or Enlarging Copies

    Modifying copy settings for the current job You can modify your copies by adjusting the contrast, reducing or enlarging the size, or enhancing the quality. Adjusting the copy brightness You can adjust the contrast by touching the arrows on the BRIGHTNESS CONTROL bar. The slider moves to the lighter or darker area of the bar.

  • Page 157: Copying Multiple Sized Originals

    Copying multiple sized originals If the original document contains mixed-size originals, for example, a letter-size document with several legal-size charts, see Copying submenu Copying by using the ADF for more information. ENWW Copying multiple sized originals...

  • Page 158: Creating A Stored Copy Job

    Creating a stored copy job Turning on the job storage setting indicates that you want the copy job to be stored on the hard disk, and that you will print the job later. You must provide the following information to create a stored job: Touch COPY SETTINGS.

  • Page 159

    Scanning and sending to e-mail The MFP offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the MFP must be connected to a local area network (LAN). The MFP connects directly to your LAN.

  • Page 160: What Is Smtp

    What is SMTP? Simple mail transfer protocol (SMTP) is a set of rules that define the interaction between programs that send and receive e-mail. In order for the MFP to send documents to e-mail, it must be connected to a LAN that has a valid SMTP IP address.

  • Page 161: What Is Ldap

    What is LDAP? Lightweight Directory Access Protocol (LDAP) is used to gain access to a database of information. When the MFP uses LDAP, it searches a global list of e-mail addresses. As you begin to type the e-mail address, LDAP uses an auto-complete feature that supplies a list of e-mail addresses that match the characters you type.

  • Page 162: E-mail Configuration, Automatic E-mail Configuration, Manual E-mail Configuration

    e-mail configuration Before you can send a document to e-mail, you must configure the MFP for e-mailing. The MFP has an auto-configuration feature that attempts to find the correct IP addresses for the SMTP server and the LDAP server. You can also configure the IP addresses manually. NOTE The instructions that follow are for configuring the MFP at the control panel.

  • Page 163: To Find Gateways By Using An E-mail Program

    ● Run the DISCOVER.EXE file. This program attempts to find the gateways. You can download the file from the HP Web site at http://www.hp.com/support/clj4730mfp. To find gateways by using an e-mail program Because most e-mail programs also use SMTP to send e-mail and LDAP to address e-mail messages, you might be able to find the hostname of the SMTP gateway and LDAP server by looking at the settings for your e-mail program.

  • Page 164: E-mail Screen Navigation, Help Button, From: Field, To:, Cc:, And Bcc: Fields

    e-mail screen navigation Use the touchscreen graphical display to navigate through the options on the e-mail screen. Help button From: field To: field CC: field Subject: field BCC: field Clear All button Scroll button Start button Back button E-mail Settings area Page preview image Help button For Help, touch the...

  • Page 165: Clear All Button

    Clear All button Touching the Clear All button clears all text and fields that you have typed. User-attention error messages appear in a pop-up dialog box that prohibits normal screen interaction until the message is cleared. ENWW e-mail screen navigation...

  • Page 166: E-mail Basics, Loading Documents, Sending Documents, To Send Documents

    e-mail basics The MFP e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate.

  • Page 167: Using The Auto-complete Function

    The MFP prompts you to CONTINUE or to Reset. ● CONTINUE: Retains all of the information that you just entered. You can easily send another e-mail or fax that uses these settings. ● Reset: Clears all the settings that you just entered. However, pressing Reset does not cancel the e-mail or fax that you just sent.

  • Page 168: Using The Address Book, Creating A Recipient List, Using The Local Address Book

    Use the local address book to store frequently-used e-mail addresses. The local address book can be shared between MFPs that use the same server to gain access to the HP Digital Sending software. You can use the address book when you type e-mail addresses in the From:, To:, CC:, or BCC: fields.

  • Page 169: To Add E-mail Addresses To The Local Address Book

    To add e-mail addresses to the local address book Touch Local. Touch Edit. Touch Address Book — Add >>. In the Address field, type the e-mail address for the new entry (required). In the Name field, type a name for the new entry (optional). The Name is the alias for the e-mail address.

  • Page 170: Additional E-mail Features, Secondary E-mail, Send To Folder, Send To Workflow

    Authentication might be required in order to use this option, or to send to certain folders. See your system administrator for more information. See the information that came with the HP DSS software for more information about using the Send to Folder feature.

  • Page 171

    For complete instructions for configuring the fax accessory and for using the fax features, see the HP LaserJet Analog Fax Accessory 300 User Guide. A printed copy of this guide is included with the HP Color LaserJet 4730x mfp, HP Color LaserJet 4730xs mfp, and HP Color LaserJet 4730xm mfp.

  • Page 172: Analog Faxing, Installing The Fax Accessory

    The HP Color LaserJet 4730x mfp, HP Color LaserJet 4730xs mfp, and HP Color LaserJet 4730xm mfp models come with a fax accessory already installed. For the HP Color LaserJet 4730mfp (base model), you can order this accessory as an option. See...

  • Page 173

    Locate the formatter board in the back of the MFP. Locate the gray formatter pressure release tabs on the formatter board in the rear of the MFP. Gently squeeze the tabs and pull them out of the formatter. ENWW Analog faxing...

  • Page 174

    Gently pull on the black tabs at the top and bottom of the formatter board to pull the board from the MFP. Place the formatter board on a clean, flat, grounded surface. If you are replacing an existing fax accessory, pull up to remove it. Remove the fax accessory from its antistatic pouch.

  • Page 175

    Push the fax accessory into place, and make sure that the fax accessory is securely connected to the formatter. Align the formatter board in the tracks at the top and bottom, and slide the board back into the MFP. ENWW Analog faxing...

  • Page 176: Connecting The Fax Accessory To A Phone Line

    PBX systems. If you are not sure whether you have an analog or digital phone line, contact your telecom provider. NOTE HP recommends using the phone cord that comes with the fax accessory to ensure that the accessory functions correctly. Chapter 7...

  • Page 177: Configuring And Using The Fax Features

    Be sure to connect the phone line to the fax accessory port, which is located in the center of the formatter. Do not connect the phone line to the HP Jetdirect port, which is nearer the bottom of the formatter.

  • Page 178: Digital Faxing

    Digital faxing Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to http://www.hp.com/go/digitalsending. With digital faxing, the MFP does not need to be connected directly to a phone line. Instead, the MFP can send a fax in one of three ways: ●...

  • Page 179

    Color This chapter describes how the HP Color LaserJet 4730mfp series provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Color matching ● Managing printer color options on Windows computers ●...

  • Page 180: Using Color, Hp Imageret 3600, Color Lockout, Hp Imageret

    Using color The HP Color LaserJet 4730mfp series offers great color printing as soon as you set up the MFP. It provides a combination of automatic color features to generate excellent color results for the general office user, plus sophisticated tools for the professional who is experienced with color use.

  • Page 181: Paper Selection, Color Options, Srgb

    Microsoft as a common color language for monitors, input devices (scanners, digital cameras), and output devices (MFPs, printers, plotters). It is the default color space used for HP products, Microsoft operating systems, the Web, and most office software sold today. sRGB is representative of the typical Windows computer monitor today and the convergence standard for high-definition television.

  • Page 182: Printing In Four Colors — Cmyk, Cmyk Ink Set Emulation (postscript Only)

    CMYK color values in an image or document might not be suited to the MFP. For example, a document might be optimized for another printer. For best results, the CMYK values should be adapted to the HP Color LaserJet 4730mfp. Select the appropriate color input profile from the printer driver.

  • Page 183: Color Matching, Pantone® Color Matching, Sample Book Color Matching

    PANTONE® has multiple color matching systems. PANTONE® Matching System is very popular and uses solid inks to generate a wide range of color hues and tints. See http://www.hp.com/support/ clj4730mfp for details on how to use PANTONE® Matching System with this MFP.

  • Page 184: Printing Color Samples

    Colors may vary depending on paper type and the software application used. For more details on how to use the color samples, go to http://www.hp.com/support/clj4730mfp. Use the following procedure to print color samples at the MFP using the control panel:...

  • Page 185: Managing Printer Color Options On Windows Computers, Print In Grayscale, Rgb Color (color Themes)

    This setting instructs the printer to use a custom input profile to more accurately predict and control color output. You can download custom profiles from www.hp.com. Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral gray color treatment, halftones, and edge enhancements that are used for each element in a document.

  • Page 186: Manual Color Options

    The Manual color adjustment option allows you to adjust the neutral gray color treatment, halftones, and edge enhancements for text, graphics, and photographs. To access the Manual color options, from the Color tab, select Manual, then Settings. Manual color options You can manually adjust color options for Edge Control, Halftones, and Neutral Grays.

  • Page 187

    Two values are available for the Neutral Grays setting: ● Black Only generates neutral colors (grays and black) using only black toner. This guarantees neutral colors without a color cast. ● 4-Color generates neutral colors (grays and black) by combining all four toner colors. This method produces smoother gradients and transitions to non-neutral colors, and it produces the darkest black.

  • Page 188: Restricting Color Printing

    Use the embedded Web server to designate users who can print in color. Touch OK. The network administrator can monitor color usage for a specific HP Color LaserJet 4730mfp by printing a color usage job log. Chapter 8...

  • Page 189: Managing Printer Color Options On Macintosh Computers, Print Color As Gray

    Managing printer color options on Macintosh computers Setting the color options to Automatic typically produces the best possible print quality for the most common printing requirements. However, for some documents, setting the color options manually can enhance the way the document appears. Examples of these documents include marketing brochures that contain many images or documents that are printed on a media type that is not listed in the printer driver.

  • Page 190: Rgb Color, Edge Control

    This setting instructs the printer to use a custom input profile to more accurately predict and control color output. You can download custom profiles from http://www.hp.com. Edge Control The Edge Control setting determines how edges are rendered. Edge control has three components: adaptive halftoning, Resolution Enhancement Technology (REt), and trapping.

  • Page 191: Optional Output Devices

    Optional output devices This chapter includes information about using and troubleshooting the following output and input devices: ● Output accessory bridge ● 3-bin mailbox ● Stapler/stacker accessory ● Troubleshooting the output accessories ENWW...

  • Page 192: Output Accessory Bridge

    Output accessory bridge The output accessory bridge is required if a 3-bin mailbox or a stapler/stacker is installed on the MFP. The output accessory bridge is a pathway between the MFP and the output device. For more information about installing the output accessory bridge, see the Installation Guide. For information about clearing paper jams in the output accessory bridge, see Clearing jams.

  • Page 193: Bin Mailbox, Mailbox Mode, Stacker Mode, Function-separator Mode

    Configuring the printer driver to recognize the 3-bin mailbox/stapler/ stacker This section contains information about configuring the printer driver for the 3-bin mailbox and the stapler/stacker. Windows Open the Printers folder. Select HP Color LaserJet 4730mfp. On the File menu, click on Properties. ENWW 3-bin mailbox...

  • Page 194: Macintosh, To Select The Operating Mode At The Control Panel

    Select HP Color LaserJet 4730. On the File menu, click on Show Info (command, i). Select the Installable Options tab. Scroll to Accessory Output Bins and select HP 500 sheet stapler/stacker or HP 700 Sheet 3- bin Mailbox. Click on Apply Changes.

  • Page 195: Windows 98, Windows Me, And Windows Nt 4.0

    Windows 98, Windows Me, and Windows NT 4.0 Click the Start button, point to Settings, and then click Printers. Right-click the HP product icon, and then click Properties (for Windows 98 and Windows Me) or Document Defaults (for Windows NT 4.0).

  • Page 196: Stapler/stacker Accessory, To Configure The Printer Driver To Recognize The Optional Stapler/stacker, Windows

    Use either of the following methods to select the stapler/stacker: Scroll to Automatic Configuration, select Update Now, and then click Apply. -or- Scroll to Accessory Output Bin, select HP 500 sheet stapler/stacker or HP 700 sheet 3-bin Mailbox, and click Apply. Chapter 9...

  • Page 197: To Select The Stapler At The Control Panel For Printed Jobs, Macintosh

    Select HP Color LaserJet 4730. On the File menu, click Show Info (command, i). Select the Installable Options tab. Scroll to Accessory Output Bins and select HP 500 sheet stapler/stacker or HP 700 sheet 3- bin Mailbox. Click Apply Changes.

  • Page 198: To Set The Stapler At The Control Panel For All Copy Jobs

    To set the stapler at the control panel for all copy jobs NOTE The following procedure changes the default setting for all copy jobs. Touch Menu. Scroll to and touch CONFIGURE DEVICE. Touch COPYING. Touch STAPLE. Touch the option that you want to use, either NONE or CORNER.

  • Page 199: Troubleshooting The Output Accessories

    Troubleshooting the output accessories When the 3-bin mailbox or the stapler/stacker is installed correctly with the output accessory bridge, the LED at the top of the accessory is lit green. If the LED is off, is blinking, or is lit amber, a problem exists. Understanding accessory lights for the 3-bin mailbox and stapler/stacker.

  • Page 200

    Chapter 9 Optional output devices ENWW...

  • Page 201: Security Features

    10 Security features This section explains important security features that are available for the MFP: ● Securing the embedded Web server ● Foreign Interface Harness (FIH) ● Secure Disk Erase ● Job-storage features ● DSS authentication ● Locking the control-panel menus ●...

  • Page 202: Securing The Embedded Web Server, To Secure The Embedded Web Server

    Securing the embedded Web server Assign a password for access to the embedded Web server so that unauthorized users cannot change the MFP settings. To secure the embedded Web server Open the embedded Web server. See Using the embedded Web server.

  • Page 203: Foreign Interface Harness (fih), Requirements, Using The Fih, To Enable The Fih Portal

    To use the FIH, you must download and install the FIH software. The software is available from http://www.hp.com/go/clj4730mfp_software. The software is used to enable or disable the FIH portal. Use the software to set and change the administrator personal identification number (PIN).

  • Page 204

    If you lose the PIN number and the portal needs to be disabled, try using the default PIN that is listed to disable it. For assistance, use the HP Instant Support service, which is available through the embedded Web server or at http://instantsupport.hp.com. See...

  • Page 205: Secure Disk Erase, Data Affected, Gaining Access To Secure Disk Erase, Additional Information

    Gaining access to Secure Disk Erase Use HP Web Jetadmin to gain access to and set the Secure Disk Erase feature. Additional Information For additional information about the HP Secure Disk Erase feature, see the HP support flyer or go to http://www.hp.com/go/webjetadmin/. ENWW...

  • Page 206: Job-storage Features

    Job-storage features Several job-storage features are available for this MFP. These features include printing private jobs, storing print jobs, quick-copying jobs, and proofing and holding jobs. For more information about job-storage features, see Creating a stored copy job. Chapter 10 Security features ENWW...

  • Page 207: Dss Authentication

    DSS authentication Optional Digital Sending Software (DSS) for the MFP is available for purchase separately. The software provides an advanced sending program that contains an authentication process. This process requires users to type a user identification and a password before they can use any of the DSS features that require authentication.

  • Page 208: Locking The Control-panel Menus

    To prevent someone from changing the MFP configuration, you can lock the control-panel menus. This prevents unauthorized users from changing the configuration settings such as the SMTP server. The following procedure describes how to restrict access to the control-panel menus by using the HP Web Jetadmin software. (See Using HP Web Jetadmin software.)

  • Page 209: Locking The Formatter Cage

    Locking the formatter cage To purchase a locking accessory for the HP Color LaserJet 4730mfp formatter cage, please contact HP at http://www.hp.com/support/clj4730mfp. The following figure indicates where you should place the lock. ENWW Locking the formatter cage...

  • Page 210

    Chapter 10 Security features ENWW...

  • Page 211

    11 Managing and maintaining the MFP This chapter contains information about these topics: ● Using the embedded Web server ● Using the HP Easy Printer Care Software ● Using HP Web Jetadmin software ● Using the HP Printer Utility for Macintosh ●...

  • Page 212: Using The Embedded Web Server, Opening The Embedded Web Server

    6.2 or later for Windows, Mac OS, and Linux (Netscape only). Netscape Navigator 4.7 is required for HP-UX 10 and HP-UX 11. The embedded Web server works when the MFP is connected to an IP-based network. The embedded Web server does not support IPX-based MFP connections. You do not have to have Internet access to open and use the embedded Web server.

  • Page 213: Information Tab, Settings Tab

    The Information pages group consists of the following pages. ● Device Status. This page shows the MFP status and shows the life remaining of HP supplies, with 0% representing that a supply is empty. The page also shows the type and size of print media set for each tray.

  • Page 214: Digital Sending Tab, Networking Tab, Other Links

    The network administrator can use this tab to control network-related settings for the MFP when it is connected to an IP-based network. This tab does not appear if the MFP is directly connected to a computer, or if the MFP is connected to a network with anything other than an HP Jetdirect print server. Other links This section contains links that connect you to the Internet.

  • Page 215

    Web server and reopen it. ● HP Instant Support. Connects you to the HP Web site to help you find solutions. This service analyzes your MFP error log and configuration information to provide diagnostic and support information specific to your MFP.

  • Page 216: Using The Hp Easy Printer Care Software, Supported Operating Systems

    You can use the HP Easy Printer Care Software when the printer is directly connected to your computer or when it is connected to a network. You must perform a complete software installation to use the HP Easy Printer Care Software.

  • Page 217

    ● Any current alerts for the printer Devices list. If you click a printer in the list, the HP Easy Printer Care Software opens the Overview tab for that printer. Device List tab information includes the following: Find Other Printers Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window.

  • Page 218: Using Hp Web Jetadmin Software

    To obtain plug-ins to HP Web Jetadmin, click plug-ins, and then click the download link that is next to the name of the plug-in that you want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available.

  • Page 219: Using The Hp Printer Utility For Macintosh, Opening The Hp Printer Utility, Printing A Cleaning

    Using the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X v10.2 or v10.3 computer. This section describes several functions that you can perform through the HP Printer Utility.

  • Page 220: Viewing Supplies Status, Ordering Supplies Online And Using Other Support Features

    Ordering supplies online and using other support features Use the HP Web site to order printer supplies, register the printer, get customer support, or learn about recycling printer supplies. You must have Internet access in order to use the supplies and support Web pages.

  • Page 221: Uploading Fonts To The Printer, Updating The Firmware, Activating The Two-sided Printing (duplexing) Mode

    Click Upload to upload the font to the printer. NOTE To remove a font from the printer, open the HP Printer Utility, select Upload Fonts, select the correct storage device in the pop-up menu, select the font that you want to delete, and then click Remove.

  • Page 222: Changing The Toner Density, Changing The Resolution Settings, Locking Or Unlocking Printer Storage Devices

    Conserve print-cartridge toner by changing the toner-density level. The lower toner-density levels conserve the most toner. Open the HP Printer Utility. In the Configuration Settings list, select Economode Toner Density. On the Toner Density popup menu, select the toner density level, and then click Apply Now.

  • Page 223: Configuring Trays, Changing Network Settings, Opening The Embedded Web Server

    If you want to change more settings in the embedded Web server, click Additonal Network Settings. The embedded Web server opens with the Networking tab selected. Click Apply Now. Opening the embedded Web server Open the embedded Web server through the HP Printer Utility. For more information, see Using the embedded Web server.

  • Page 224: Setting Up E-mail Alerts

    Set up e-mail messages that alert you to certain events that occur with the printer, such as a low toner level in a print cartridge. Open the HP Printer Utility. In the Configuration Settings list, select E-mail Alerts. Click the Server tab, and, in the SMTP server box, type the server name.

  • Page 225: Tcp/ip Assignment, Automatic Discovery, Dynamic Host Configuration Protocol (dhcp), Verifying The Tcp/ip Configuration

    If you are unsure what the TCP/IP address should be or if you are unfamiliar with using TCP/IP on a network, go to the HP Web site at http://www.hp.com/. Click Search in the upper-left corner of the Web page and search for TCP/IP Overview.

  • Page 226: To Change An Ip Address By Using The Embedded Web Server

    Web server, the HP Jetdirect print server must have an IP address already configured. On a network, this is done automatically during initial product installation. In a supported Web browser, type the current IP address of the HP Jetdirect print server as the URL. The Device Status page of the embedded Web server appears.

  • Page 227

    Use the numeric keypad to enter the value of each byte of the subnet mask. Touch to save the subnet mask. Scroll to and touch DEFAULT GATEWAY. Touch the left and right arrows to select each byte of the default gateway. Use the numeric keypad to enter the value of each byte of the default gateway.

  • Page 228: Setting The Date And Time, To Set The Date Format, To Set The Time Format

    Setting the real-time clock Use the real-time clock feature to set the date and time settings. The date and time information is attached to stored print, fax, and digital-send jobs, so you can identify the most recent versions of stored print jobs.

  • Page 229: Setting The Wake Time, To Set The Wake Time

    Touch TIME FORMAT. Touch the appropriate format. The settings are saved and the control panel returns to the Date/ Time submenu. Touch EXIT to exit the menu. To set the time Press Menu. Scroll to and touch CONFIGURE DEVICE. Scroll to and touch SYSTEM SETUP.

  • Page 230: Setting The Sleep Delay, To Set The Sleep Delay

    Setting the sleep delay Use the sleep-delay feature to set the period of time that the MFP must be idle before it enters the sleep mode. NOTE If the sleep-delay feature is turned off in the Reset menu, the MFP never enters the sleep mode.

  • Page 231: Configuring Alerts

    Configuring alerts You can use HP Web Jetadmin or the MFP’s embedded Web server to configure the system to alert you of problems with the MFP. The alerts take the form of e-mail messages to the e-mail account or accounts that you specify.

  • Page 232: To Print An Information, Menu Map, Configuration, Checking The Mfp Configuration

    From the control panel, you can print pages that give details about the MFP and its current configuration. The following information pages are described here: ● Menu map ● Configuration page ● HP Jetdirect page ● Supplies status page ● Usage page ● PCL or PS font list Use the following procedure to print these information pages.

  • Page 233: Hp Jetdirect

    Event Log lists the number of entries in the log, the maximum number of entries viewable, and the last three entries. The second page of the event log is the manufacturer page. This page contains information that might assist HP Customer Care representatives in solving possible MFP problems.

  • Page 234: Supplies Status

    HP Jetdirect Configuration indicates the MFP status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and manufactured date. Security Settings information Network Statistics indicates the total packets received, unicast packets received, bad packets received, framing errors received, total packets transmitted, unsendable packets, transmit collisions, and transmit late collisions.

  • Page 235: Usage

    Image Transfer Kit indicates the part number and status. Image Fuser Kit indicates the part number and status. Ordering Information provides information on ordering new HP MFP supplies. Return & Recycling provides information on recycling HP MFP supplies. Usage page The usage page provides information about the page sizes and number of pages printed, copied, and sent.

  • Page 236: Pcl Or Ps Font List

    Usage Totals: Printed (Print, Copy & Fax) indicates types of pages that have been printed; the number of single-sided pages that have been printed; the number of duplexed pages that have been printed (if a duplexer is installed); the total number of copies made;...

  • Page 237: Determining The Current Level Of Firmware, Downloading The New Firmware From The Hp Web Site

    MFP firmware. The overall process involves the following steps: Determine the current level of firmware that is installed on the MFP. Go to the HP Web site and find out whether a firmware update is available. If an update is available, download the latest firmware to your computer.

  • Page 238: Using Ftp To Upgrade The Firmware On A Network Connection

    To upgrade the firmware on a network connection by using FTP Take note of the IP address on the HP Jetdirect page. The HP Jetdirect page is the second page that prints when you print the configuration page. NOTE Before upgrading the firmware, make sure that the MFP is not in Sleep mode.

  • Page 239: Using Hp Web Jetadmin To Upgrade The Firmware

    Web at the start of this procedure. If the filename is listed, select it. Click Upload to move the .RFU file from your hard drive to the HP Web Jetadmin server. After the upload is complete, the browser window refreshes.

  • Page 240: Using Ms-dos Commands To Upgrade The Firmware, Using The Hp Jetdirect Firmware

    Go to http://www.hp.com/go/wja_firmware. Scroll down to the list of HP Jetdirect model numbers and find the model number you wrote down. Look at the current firmware version for the model, and see if it is later than the version you wrote down.

  • Page 241: Managing Print Cartridges, Hp Print Cartridges, Non-hp Print Cartridges, Print Cartridge Authentication, Hp Fraud Hotline

    Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured. Because they are not genuine HP products, HP cannot influence their design or control their quality. Service or repair required as a result of using a non-HP print cartridge will not be covered under the MFP warranty.

  • Page 242: Print Cartridge Storage, Print Cartridge Life Expectancy, Checking The Print Cartridge Life

    The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. HP print cartridges last an average of 12,000 pages when printing on letter or A4-size paper at 5% coverage for each print cartridge. Usage conditions and print patterns may cause actual results to vary.

  • Page 243: Changing Print Cartridges, To Replace The Print Cartridge

    NOTE For information about recycling used print cartridges, see Environmental Product Stewardship program, or visit the HP LaserJet Supplies website at http://www.hp.com/go/ recycle. To replace the print cartridge Using the handles, open the covers on the right side of the MFP.

  • Page 244

    Grasp the green handle on the transfer unit and pull down to open it. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is punctured, print quality problems may result. Remove the used print cartridge from the MFP. Remove the new print cartridge from the bag.

  • Page 245

    Align the print cartridge with the tracks inside the MFP and insert the cartridge until it is completely seated. NOTE If a cartridge is in the wrong slot, the control panel will display the message INCORRECT <COLOR> CARTRIDGE. Close the transfer unit. ENWW Managing print cartridges...

  • Page 246

    Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. If you are using a non-HP print cartridge, check the control panel for further instructions. For additional help, go to http://www.hp.com/support/clj4730mfp.

  • Page 247: Replacing Supplies, Locating Supplies, Supply Replacement Guidelines

    Replacing supplies When you use genuine HP supplies, the MFP automatically notifies you when supplies are nearly depleted. The notification to order supplies allows ample time to order new supplies before they need to be replaced. For more information about ordering supplies, see...

  • Page 248: Making Room Around The Mfp For Replacing Supplies, Approximate Replacement Intervals For Supplies

    Making room around the MFP for replacing supplies The following illustration shows the clearance necessary in front of, above, and to the side of the MFP for replacing supplies. Figure 11-2 Supplies replacement clearance diagram 1160 mm (45.7 inches). If stapler/stacker or 3-bin mailbox is installed: 1460 mm (57.5 inches). 980 mm (38.6 inches) 1050 mm (41.4 inches) Approximate replacement intervals for supplies...

  • Page 249: Performing Preventive Maintenance, Adf Maintenance Kit

    Performing preventive maintenance The MFP requires periodic maintenance to maintain optimum performance. A control-panel message alerts you when it is time to purchase the preventive maintenance kits. Separate maintenance procedures are required for the printer-portion of the MFP and for the ADF. ADF maintenance kit After feeding 90,000 pages through the ADF, a REPLACE DOCUMENT FEEDER KIT message appears on the control-panel display.

  • Page 250: Cleaning The Mfp, Cleaning The Outside Of The Mfp, Cleaning The Touchscreen

    Cleaning the MFP To maintain print quality, clean the MFP thoroughly whenever print-quality problems occur and every time you replace the print cartridge. WARNING! Avoid touching the fusing area when cleaning the MFP. It can be hot. CAUTION To avoid permanent damage to the print cartridge, do not use ammonia-based cleaners on or around the MFP except as directed.

  • Page 251: Cleaning The Adf Delivery System, To Clean The Adf Delivery System

    Cleaning the ADF delivery system Clean the ADF only if it is visibly marked or dirty, or if you are experiencing a decrease in copy quality (such as streaking). To clean the ADF delivery system Open the scanner lid. Locate the white, vinyl ADF backing. Clean the ADF backing by wiping them with a clean, damp, lint-free cloth.

  • Page 252: To Clean The Adf Rollers

    Close the scanner lid. To clean the ADF rollers You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marks as they exit the ADF. CAUTION Clean the rollers only if you experience misfeeds or marks on the originals, and you notice dust on the rollers.

  • Page 253

    Locate the rollers near the white vinyl ADF backing. Wipe the rollers gently with a clean, water-dampened, lint-free cloth. CAUTION Do not pour water directly onto the rollers. Doing so might damage the device. Close the scanner lid. ENWW Cleaning the MFP...

  • Page 254

    Pull the release lever to open the ADF cover. Locate the rollers. Wipe the rollers with a clean, water-dampened, lint-free cloth. CAUTION Do not pour water directly onto the rollers. Doing so might damage the device. Chapter 11 Managing and maintaining the MFP ENWW...

  • Page 255: Cleaning The Mylar Strip, To Clean The Mylar Strip

    Locate the separation pad. Wipe the pad with a clean, water-dampened, lint-free cloth. Close the ADF cover. Cleaning the mylar strip Clean the mylar strips on the underside of the scanner lid only if you are experiencing a decrease in copy quality (such as vertical lines) during copying using the ADF.

  • Page 256

    Locate the mylar strip. Clean the mylar strip with a clean, damp, lint-free cloth. Close the scanner lid. NOTE Replacement mylar strips are stored in an envelope that is underneath the white vinyl ADF backing. Follow the instructions that are in the envelope. Chapter 11 Managing and maintaining the MFP ENWW...

  • Page 257: Calibrating The Scanner, To Print The Calibration Target

    Calibrating the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored.

  • Page 258

    Chapter 11 Managing and maintaining the MFP ENWW...

  • Page 259: Solving Problems

    12 Solving problems This chapter provides information about the following topics. ● Solving general problems ● Determining MFP problems ● Troubleshooting information pages ● Control panel message types ● Control panel messages ● Paper jams ● Clearing jams ● Media-handling problems ●...

  • Page 260: Solving General Problems, Troubleshooting Checklist

    HP Color LasaerJet 4730mfp. Verify that you have installed the HP Color LaserJet 4730mfp series printer driver. Check the program to make sure that you are using an HP Color LaserJet 4730mfp series printer driver. Chapter 12...

  • Page 261

    Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print) complete these steps: Try printing the job from another computer that has the MFP software installed.

  • Page 262: Determining Mfp Problems

    The control-panel display is blank, and internal fans are not Make sure that the MFP power is on. Press all the keys to see running. if one is stuck. Contact your HP-authorized service representative if these steps do not work. See HP customer care.

  • Page 263: Troubleshooting Information, Configuration, Paper Path Test, Registration

    The MFP returns to the Ready state after printing. NOTE If the MFP is configured with an HP Jetdirect print server, external duplexer, or stapler/ stacker, an additional configuration page will print that provides information about those devices.

  • Page 264: Event Log

    back and front of a page is centered. Image placement varies slightly for each tray. Perform the registration procedure for each tray. Press Menu to enter the MENUS. Touch CONFIGURE DEVICE. Touch PRINT QUALITY. Touch REGISTRATION. NOTE You can select a tray by specifying a SOURCE. The default SOURCE is Tray 2. To keep the registration for Tray 2, go to step 7.

  • Page 265: Control Panel Message Types, Status Messages, Warning Messages, Error Messages, Critical Error Messages

    Control panel message types Control panel messages are divided into three types, depending on their severity. ● Status messages ● Warning messages ● Error messages Within the error message category, some messages are ranked as Critical error messages. This section explains the differences between the control panel message types.

  • Page 266: Control Panel Messages, Message Listing

    Press for more information. The supplies gauge will display the 02 = magenta print cartridge consumption levels of print cartridges. If the error persists, contact HP Support http://www.hp.com/support/ 03 = yellow print cartridge clj4730mfp. 10.10.YY SUPPLY A memory tag is missing from at least one Turn the MFP off then on.

  • Page 267

    For help press instructions. For more information, see Clearing jams. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/clj4730mfp. 13.XX.YY JAM IN There is a jam in the paper path. Press for detailed information about clearing the jam.

  • Page 268

    For help press instructions. For more information, see Clearing jams. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/clj4730mfp. 13.XX.YY JAM INSIDE Paper is jammed in the duplexer. Check the Press for detailed information about device for jammed paper.

  • Page 269

    Use the scroll bar to step through the instructions. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/clj4730mfp. 20 INSUFFICIENT MEMORY The MFP has received more data from the Touch to continue printing.

  • Page 270

    30.1.YY SCANNER FAILURE An error has occurred in the scanner. Turn the MFP off and then on. If this message persists, contact an HP- authorized service or support provider. See the HP support flyer, or go to http://www.hp.com/suppport/clj4730mfp. 40 EIO X BAD...

  • Page 271

    For help press 49.XXXX A critical firmware error has occurred. Turn the MFP off then on. PRINTER ERROR If the message persists, contact HP Support at http://www.hp.com/ To continue support/clj4730mfp. turn off then on 50.X FUSER ERROR A fuser error has occurred.

  • Page 272

    An MFP error has occurred. Turn the MFP off then on. Press for more information. alternates with If the message persists, contact HP Support To continue at http://www.hp.com/support/clj4730mfp. turn off then on 53.XY.ZZ CHECK RAM A memory error has occurred.

  • Page 273

    Control panel message Description Recommended action 55.0X.YY DC A printer command error has occurred. Turn the MFP off then on. CONTROLLER ERROR If the problem persists, contact HP Support at http://www.hp.com/ For help press support/clj4730mfp. alternates with 55.0X.YY PRINTER ERROR To continue turn off then on 56.XX...

  • Page 274

    Ensure that all connecting screws are tightened. If this message persists, contact an HP- authorized service or support provider. See the HP support flyer, or go to http://www.hp.com/suppport/ clj4730mfp. 65.X.X OUTPUT An external output device has a condition that Turn the MFP off then on.

  • Page 275

    Control panel message Description Recommended action Turn the MFP on. If this message persists, contact an HP- authorized service or support provider. See the HP support flyer, or go to http://www.hp.com/suppport/ clj4730mfp. 68.X PERMANENT A non-volatile storage device is full. Touching Touch to continue.

  • Page 276

    Turn the MFP off then on. Press for more embedded JetDirect print server. information. JETDIRECT ERROR If the message persists, contact HP Support at http://www.hp.com/support/clj4730mfp. [FS] FILE The MFP received a PJL file system To clear the message, touch OK.

  • Page 277

    MFP off then on. If the error persists, replace the cable. If the error still persists, contact an HP-authorized service or support provider. See the HP support flyer, or go to http://www.hp.com/suppport/clj4730mfp. Check Cables Check Scanner The scanner might be locked or the interface Make sure the scanner is unlocked and the cable might be seated incorrectly.

  • Page 278

    Control panel message Description Recommended action or is amber, see Understanding accessory lights for the 3-bin mailbox and stapler/ stacker. Check The Glass A digital send or copy job has been performed Remove the original document from the from the scanner glass, but the original scanner glass and press Start.

  • Page 279

    Ready DISK FILE The MFP received a PJL file system Use the HP Web Jetadmin software to command that attempted to store something delete files from the EIO disk drive, or SYSTEM IS FULL...

  • Page 280

    IGNORE. If this message persists, contact an HP-authorized service or support provider. See the HP support flyer, or go to http://www.hp.com/suppport/clj4730mfp. Genuine HP supplies installed A new HP cartridge has been installed. The No action necessary.

  • Page 281

    Control panel message Description Recommended action INCORRECT SUPPLIES At least one supply item is incorrectly Touch to access the SUPPLIES positioned in the MFP and another supply STATUS menu. For status touch "OK". item is missing, incorrectly placed, out, or low. Use the scroll bar to highlight the The supplies gauge will display the specific supply that has a problem.

  • Page 282

    Clearing jams. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. See the HP support flyer, or go to http://www.hp.com/suppport/ clj4730mfp. LOAD TRAY 1: This message appears when Tray 1 is Load the correct paper in Tray 1.

  • Page 283

    Control panel message Description Recommended action For help press LOAD TRAY XX This message appears when Tray XX is Load the correct paper in the tray and selected but is not loaded, and no other paper touch to continue. [TYPE] [SIZE] trays are available for use.

  • Page 284

    RETRIEVE JOB menu and there are no jobs to retrieve. NON HP SUPPLY The MFP has detected that a non-HP print If you believe you purchased an HP cartridge, cartridge is currently installed. please call the HP fraud hotline IN USE (1-877-219-3183, toll-free in North America) .

  • Page 285

    Control panel message Description Recommended action ORDER [COLOR] The identified print cartridge is nearing the Press to view help for the message. end of its useful life. The MFP is ready and CARTRIDGE Obtain the part number for the print will continue for the estimated number of cartridge indicated.

  • Page 286

    Control panel message Description Recommended action Output Bin X Full The specified output bin is full and printing Empty the bin to continue printing. cannot continue. OUTPUT PAPER PATH OPEN The path between the MFP and the output If you have a 3–bin mailbox installed, device is open and must be closed before make sure the jam-access door is printing can continue.

  • Page 287

    Control panel message Description Recommended action Printing... The MFP is generating either the PCL or PS No action necessary. personality typeface list. The MFP will return FONT LIST to the Ready state when the page is completed. Printing... The MFP is generating the MFP menu map. No action necessary.

  • Page 288

    A device failure has occurred on the specified To clear the message, touch OK. drive. FAILURE If the message persists, turn the MFP off then on. To clear touch "OK". If the message still persists, contact HP alternates with Support at http://www.hp.com/support/ clj4730mfp. Ready RAM DISK FILE The MFP received a PJL file system To clear the message, touch OK.

  • Page 289

    Control panel message Description Recommended action REMOVE ALL The MFP is executing a component test and Remove all print cartridges. the component selected is Belt Only. PRINT CARTRIDGES To exit press Stop Remove at least one The MFP is executing a disable cartridge Remove one print cartridge.

  • Page 290

    Press Status CAUTION Using the Override mode may result in unsatisfactory alternates with print quality. HP recommends replacing the supply when the <Current status message> REPLACE SUPPLIES message displays. HP Premium Protection Warranty coverage ends when a supply is used in Override mode.

  • Page 291

    Control panel message Description Recommended action REPLACE SUPPLIES Multiple supplies are at the end of their useful Touch SUPPLIES STATUS menu. life and the REPLACE SUPPLIES setting in To continue touch "OK". the SYSTEM SETUP menu is set to STOP Scroll to the specific supply that has a AT LOW.

  • Page 292

    Control panel message Description Recommended action ● Install the new transfer unit. ● Close the front and top covers. ● Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. Request accepted The MFP has accepted a request to print an No action necessary.

  • Page 293

    Close the image transfer unit and then close the top and side covers. If the error persists, contact HP support http://www.hp.com/support/ clj4730mfp. TRAY X EMPTY The specified tray is empty and the current Refill the tray at a convenient time.

  • Page 294

    UNABLE TO SEND To temporarily hide this message in order to fax or send to e-mail, touch IGNORE. If the message persists, contact an HP-authorized service or support provider. See the HP support flyer, or go to http://www.hp.com/ suppport/clj4730mfp. Unable to send Fax. Please check fax The MFP was unable to send the fax.

  • Page 295

    Control panel message Description Recommended action Wait for printer RAM disk settings have been changed before No action necessary. the MFP automatically restarts, or external to reinitialize device modes have changed or the MFP is coming out of the diagnostics mode and will automatically restart.

  • Page 296: Paper Jams

    Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, Clearing jams. NOTE All areas of the MFP that might need to be opened to clear jams are equipped with green handles for rapid identification. Figure 12-1 Paper jam locations ADF access cover...

  • Page 297: Paper Jam Recovery, To Disable Paper Jam Recovery

    Lower right door Paper Trays 2, 3 and 4 Paper path Output area Paper jam recovery This MFP automatically provides paper jam recovery, a feature that allows you to set whether the MFP should attempt to automatically reprint jammed pages. The options are: ●...

  • Page 298: Clearing Jams, Clearing Jams In The Right Covers

    Clearing jams This section contains the following procedures for clearing jams: ● Clearing jams in the right covers ● Jam in Tray 1 ● Jam in Tray 2, 3, or 4 ● Jam in the stapler/stacker ● Staple jams ● Jam in the 3-bin mailbox ●...

  • Page 299

    If media is present in the lower area, grasp the media by both corners and pull up. NOTE If no media is present at these locations, continue to the next step. Grasp the green handle on the transfer unit and pull down to open it. If media is present in the upper area, grasp the media by both corners and pull down.

  • Page 300

    If media is present in the lower area, grasp the media by both corners and pull up. Lift the green handle on the fuser cover to open the cover. Pull the fuser upward to remove any paper. Chapter 12 Solving problems ENWW...

  • Page 301

    Lift the green handle on the duplexer cover to open it. Remove any jammed paper. Close the transfer unit. ENWW Clearing jams...

  • Page 302

    Close the covers on the right side of the printer. If the jam has not cleared, open the drawer below Tray 1 and remove any jammed paper. Close the drawer. If the jam still has not cleared, open the lower access door and remove any jammed paper. Close the lower access door.

  • Page 303

    Jam in Tray 1 NOTE If the protective insert does not eject properly when the printer is first installed, follow this procedure to clear the jam. Perform the steps in Clearing jams in the right covers. Remove loaded media. Remove any jammed paper from the tray. Reload the media.

  • Page 304

    If the paper jam still does not clear, lift the tray and remove it from the MFP. The following diagram shows an example of removing Tray 2. Remove any paper jam behind the tray. The following diagram shows a possible paper jam behind Tray 2.

  • Page 305: Jam In The Stapler/stacker

    Jam in the stapler/stacker Push the release lever on the top of the stapler/stacker. Slide the stapler/stacker out. Remove any media between the stapler/stacker and the MFP. If the jam does not clear, see Other jams in the output accessory bridge.

  • Page 306: Staple Jams

    Staple jams Occasionally, staples become jammed in the stapler/stacker. If jobs are not being stapled correctly or are not being stapled at all, use this procedure to clear staple jams. Turn off the MFP. Press and hold the release button on the top of the stapler/stacker. Pull the stapler/stacker away from the MFP.

  • Page 307: Jam In The 3-bin Mailbox

    Remove the staples that protrude from the staple cartridge. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. Reinsert the staple cartridge into the staple-cartridge holder, and push down on the green handle until it snaps into place.

  • Page 308

    Slide the 3-bin mailbox out from the MFP. Open the cover on the top of the 3-bin mailbox. Chapter 12 Solving problems ENWW...

  • Page 309

    Remove any media inside the cover. Close the door and remove any media between the MFP and the 3-bin mailbox. ENWW Clearing jams...

  • Page 310: Other Jams In The Output Accessory Bridge

    Other jams in the output accessory bridge If a 3-bin mailbox or a stapler/stacker is installed on the MFP, complete the following procedure to clear a jam in the output accessory bridge. Open the cover to the output accessory bridge. Push down on the green lever, remove any media inside the output accessory bridge, and push the green lever up.

  • Page 311

    Look for paper on top of the output accessory bridge. Slide the output accessory bridge back into the MFP. Slide the 3-bin mailbox or stapler/stacker back into the MFP. Jam in the ADF Open the ADF cover. ENWW Clearing jams...

  • Page 312

    Remove any jammed media. Close the ADF cover. Chapter 12 Solving problems ENWW...

  • Page 313: Media-handling Problems, Printer Feeds Multiple Sheets, Printer Feeds Incorrect Page Size

    Media-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. For ordering information, see Supplies and accessories. For paper specifications for this MFP, see Supported media weights and sizes. Printer feeds multiple sheets...

  • Page 314: Printer Pulls From Incorrect Tray, Media Does Not Feed Automatically

    Printer pulls from incorrect tray Printer pulls from incorrect tray Cause Solution You are using a driver for a different printer. For more Use a driver for this printer. information, see Printer drivers Printer drivers for Macintosh computers. The specified tray is empty. Load media in the specified tray.

  • Page 315: Transparencies Or Glossy Paper Will Not Feed

    Use the MFP control panel to configure the tray to the media type loaded. See Configuring input trays. Transparencies or glossy paper might not meet supported Use only media that meets the HP media specifications for this media specifications. MFP. See Supported media weights and sizes.

  • Page 316: Output Is Curled Or Wrinkled, Printer Will Not Duplex Or Duplexes Incorrectly

    Output is curled or wrinkled Cause Solution Media does not meet the specifications for this MFP. Use only media that meets the HP media specifications for this MFP. See Supported media weights and sizes. Media is damaged or in poor condition.

  • Page 317: Understanding Mfp Messages, Using The Mfp Help System, If A Message Persists

    Stop to clear the job and eliminate the message. ● If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ clj4730mfp.) ENWW...

  • Page 318: Understanding Accessory Lights For The 3-bin Mailbox And Stapler/stacker, Accessory Lights

    Understanding accessory lights for the 3-bin mailbox and stapler/stacker The following table lists errors that can occur in the 3-bin mailbox or stapler/stacker and that are reported by the accessory lights and on the control-panel display. Accessory lights Light Explanation and solution ●...

  • Page 319: Replacing Accessories Or Accessory Components

    Replacing accessories or accessory components If you are unable to resolve problems that are indicated by the 3-bin mailbox or stapler/stacker accessory lights, contact the HP Customer Care Center. (See HP customer care.) If an HP Customer Care Center...

  • Page 320: Understanding Lights On The Formatter, Hp Jetdirect Leds, Heartbeat Led

    LED blinks rapidly, and then turns off. When the MFP has finished the initialization sequence, the heartbeat LED pulses on and off. If the heartbeat LED is off, the formatter might have a problem. Contact an HP-authorized service or support provider. See the HP support flyer, or go to http://www.hp.com/support/clj4730mfp.

  • Page 321: Fax Led

    Fax LED The LED on the Analog Fax Accessory indicates that it is functioning correctly. If the LED is off, see the HP LaserJet Analog Fax Accessory 300 User Guide for information about solving the problem. ENWW Understanding lights on the formatter...

  • Page 322: Color Printing Problems, Printout Color Error, Incorrect Shade, Missing Color

    MFP. Missing color Table 12-3 Missing color cause and solution Cause Solution Defective HP print cartridge. Replace the cartridge. A non-HP cartridge might be installed. Ensure that you are using a genuine HP print cartridge. Chapter 12 Solving problems ENWW...

  • Page 323: Cartridge Error, Color Match Error

    Print cartridges might be improperly installed. Verify that each print cartridge is installed properly. A non-HP cartridge might be installed. Ensure that you are using a genuine HP print cartridge. Color match error Table 12-5 Printed colors do not match screen colors...

  • Page 324: Correcting Print Quality And Copy Quality Problems, Print Quality Problems Associated With Media

    Use paper that meets HP paper specifications. See Supported media weights and sizes. ● The surface of the media is too smooth. Use media that meets HP paper specifications. See Supported media weights and sizes. ● The printer driver setting might be incorrect. Be sure that you have selected the correct driver setting for the paper that you are using.

  • Page 325: Print Quality Problems Associated With The Environment, Print Quality Problems Associated With Jams

    The print quality troubleshooting tool helps you identify and troubleshoot print quality issues for the HP Color LaserJet 4730 MFP. The tool includes solutions for many print quality issues, using standard images to provide a common diagnostic environment. It is designed to provide intuitive, step-by-step directions for printing troubleshooting pages that are used to isolate print quality problems and provide possible solutions.

  • Page 326

    (ADF). These tables also contain remedies for correcting the problem. If you still have problems after trying the suggested remedies, contact HP Customer Support. (See HP customer care.) Table 12-6 Defects that can occur during printing Horizontal lines or streaks Misaligned colors ●...

  • Page 327

    Table 12-6 Defects that can occur during printing (continued) Fingerprints and media Loose toner dents ● Make sure that the ● Make sure to use operation and location supported media. requirements of the MFP are met. ● Make sure that the ●...

  • Page 328

    Table 12-6 Defects that can occur during printing (continued) ● Calibrate the MFP. ● Print the Print Quality Troubleshooting Pages (see Calibrating the MFP) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component.

  • Page 329

    Table 12-6 Defects that can occur during printing (continued) Media damage (wrinkles, Specks or stray toner curl, creases, tears) ● Make sure that the ● Make sure that the operation and location operation and location requirements of the MFP requirements of the MFP are met.

  • Page 330

    Table 12-6 Defects that can occur during printing (continued) ● Make sure that the fuser and transfer belt are seated correctly. ● Inspect the jam areas and remove any undetected jammed or torn media. ● If printing from the multipurpose tray, make sure that the side guides are set correctly.

  • Page 331: Cleaning The Scanner Glass

    Table 12-7 Defects that can occur when using the ADF (continued) over a 220 mm (9.66 inches) length Make sure the ADF input tray guides are adjusted so that they are lightly touching the sides of the paper stack. If the mylar strip is dislodged, folded, or misinstalled, verify it is correctly installed.

  • Page 332: Calibrating The Mfp

    (black, magenta, cyan, and yellow) on the printed page seem to be shifted from one another, FULL CALIBRATE NOW should be run. The HP Color LaserJet 4730 MFP incorporates a new feature to skip calibration when appropriate, thereby making the MFP available more quickly. For example, if the MFP is powered off and on quickly (within 20 seconds), calibration is not needed and will be skipped.

  • Page 333: Repetitive Defect Ruler

    Fuser 81.0 mm (3.19 inches) Print cartridge 94.2 mm (3.71 inches) To identify if the print cartridge is the problem, insert a print cartridge from another HP Color LaserJet 4730mfp series, if one is available, before ordering a new print cartridge.

  • Page 334: Solving E-mail Problems, To Validate The Smtp Gateway Address, To Validate The Ldap Gateway Address

    Solving e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. Print a configuration page to find the current SMTP and LDAP gateway addresses. See Configuration page.

  • Page 335: Solving Network Connectivity Problems, Troubleshooting Network Printing Problems, Verifying Communication Over The Network

    Contact your network administrator for assistance. Verifying communication over the network If the HP Jetdirect configuration page shows an IP address for the MFP, use this procedure to verify that the MFP is communicating with other devices on the network.

  • Page 336: To Verify Communication Over The Network

    Type ping followed by the IP address. For example, type ping XXX.XXX.XXX.XXX where "XXX.XXX.XXX.XXX" is the IP address that is shown on the HP Jetdirect configuration page. If the MFP is communicating over the network, the response is a list of replies from the MFP.

  • Page 337: Troubleshooting Common Macintosh Problems, Solving Problems With Mac Os V9.x

    Troubleshooting common Macintosh problems This section lists problems that can occur when using Mac OS v9.x or Mac OS X. Solving problems with Mac OS v9.x NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility. The printer will not appear in the Chooser.

  • Page 338

    Table 12-8 Problems with Mac OS v9.x (continued) A print job was not sent to the printer that you wanted. Cause Solution Ethernet hub, try connecting directly to the computer or use a different port. The interface cable might be defective or of poor quality. Replace the interface cable.

  • Page 339: Solving Problems With Mac Os X

    Table 12-8 Problems with Mac OS v9.x (continued) When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected. Cause Solution This problem is caused by either a software or hardware component. Software troubleshooting ●...

  • Page 340

    Table 12-9 Problems with Mac OS X (continued) The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on.

  • Page 341

    Table 12-9 Problems with Mac OS X (continued) A print job was not sent to the printer that you wanted. Cause Solution printer name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility. An encapsulated PostScript (EPS) file does not print with the correct fonts. Cause Solution ●...

  • Page 342

    Chapter 12 Solving problems ENWW...

  • Page 343

    Working with memory and print server cards ENWW...

  • Page 344: Printer Memory And Fonts

    SDRAM memory is available in 128 and 256 MB modules. NOTE Memory specification: HP Color LaserJet 4730mfp series use 200-pin small outline dual inline memory modules (SODIMM) that support 128 or 256 MB of RAM. The MFP also has three flash memory card slots for MFP firmware, fonts, and other solutions.

  • Page 345: Installing Memory And Fonts, To Install Ddr Memory Dimms

    Installing memory and fonts You can install more memory for the MFP, and you can also install a font card to allow the MFP to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the MFP.

  • Page 346

    Locate the gray formatter pressure release tabs on the formatter board in the rear of the MFP. Gently squeeze the tabs and pull them out of the formatter. Gently pull on the black tabs to pull the formatter board from the MFP. Place the formatter board on a clean, flat, grounded surface.

  • Page 347

    To replace a DDR DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DDR DIMM up at an angle, and pull it out. Remove the new DIMM from the antistatic package. Locate the alignment notch on the bottom edge of the DIMM.

  • Page 348

    Push down on the DIMM until both latches engage the DIMM. NOTE If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM.

  • Page 349: To Install A Flash Memory Card

    Reinsert the formatter pressure release tabs by squeezing them together and pushing them into place. Reconnect the power cable and interface cables, and turn the MFP on. If you installed a memory DIMM, go to Enabling memory. To install a flash memory card ENWW Installing memory and fonts...

  • Page 350

    CAUTION Do not insert a flash memory card that is designed for use with a digital camera into the MFP. The MFP does not support photo printing directly from a flash memory card. If you install a camera-type flash memory card, the control panel displays a message asking if you want to reformat the flash memory card.

  • Page 351

    Locate the gray formatter pressure release tabs on the formatter board in the rear of the MFP. Gently squeeze the tabs and pull them out of the formatter. Gently pull on the black tabs to pull the formatter board from the MFP. Place the formatter board on a clean, flat, grounded surface.

  • Page 352

    Align the groove on the side of the flash memory card with the notches in the connector and push it in the slot until it is fully seated. CAUTION Do not insert the flash memory card at an angle. NOTE The first flash memory slot marked "Firmware Slot"...

  • Page 353: Enabling Memory, To Enable Memory For Windows 98 And Me

    Reinsert the formatter pressure release tabs by squeezing them together and pushing them into place. Reconnect the power cable and interface cables, and turn the MFP on. Enabling memory If you installed a memory DIMM, set the MFP driver to recognize the newly added memory. To enable memory for Windows 98 and Me On the Start menu, point to Settings, and click Printers.

  • Page 354: To Enable Memory For Windows 2000 And Xp

    To enable memory for Windows 2000 and XP On the Start menu, point to Settings, and click Printers or Printers and Faxes. Right-click the printer and select Properties. On the Device Settings tab, click Printer Memory (in the Installable Options section). Select the total amount of memory that is now installed.

  • Page 355: Installing An Hp Jetdirect Print Server Card, To Install An Hp Jetdirect Print Server Card

    Installing an HP Jetdirect print server card The HP Color LaserJet 4730mfp is equipped with an HP Jetdirect print server port. If desired, you can install an additional I/O card in the available EIO slot. To install an HP Jetdirect print server card Turn the MFP off.

  • Page 356

    EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the print server card.

  • Page 357

    Supplies and accessories). In addition to an MFP configuration page and a Supplies Status page, an HP Jetdirect configuration page that contains network configuration and status information should also print. If it does not print, uninstall and reinstall the print server card to ensure that it is completely seated in the slot.

  • Page 358: Installing Eio Cards, To Install Eio Cards

    Installing EIO cards Follow this procedure to install an EIO card. To install EIO cards Turn off the MFP, and disconnect all of the cables. Appendix A Working with memory and print server cards ENWW...

  • Page 359

    Remove the two screws and cover plate from the EIO slot on the left side of the MFP. NOTE Do not discard the screws or the cover plate. Save them for future use if you remove the EIO card. Install the EIO card in the EIO slot and tighten the screws. ENWW Installing EIO cards...

  • Page 360

    Reconnect all the cables, and turn on the MFP. Print a configuration page to verify that the EIO card was successfully installed. See Configuration page. Appendix A Working with memory and print server cards ENWW...

  • Page 361: Supplies And Accessories

    Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this MFP. ● Ordering parts, accessories, and supplies ● Part numbers ENWW...

  • Page 362: Ordering Parts, Accessories, And Supplies, Ordering Directly From Hp, Ordering Through Service Or Support Providers

    You can obtain the following directly from HP: ● Replacement parts. To order replacement parts in the U.S. see http://www.hp.com/buy/parts. Outside the United States, order parts by contacting your local authorized HP service center. ● Supplies and accessories. To order supplies in the U.S., see http://www.hp.com/go/ljsupplies.

  • Page 363: Part Numbers, Accessories, Print Cartridges, Maintenance Kits

    Provides one staple cartridge. C8091A HP LaserJet analog fax accessory 300 Provides fax capability for the MFP. This Q3701A is included with the HP Color LaserJet 4730xmfp, 4730xs mfp, and 4730xm mfp models. 3–bin mailbox and stapler/stacker Intermediate paper transfer unit...

  • Page 364: Customer Replaceable Units, Memory, Cables And Interfaces, Print Media

    Parallel cable 2 meter IEEE 1284-C cable C2950A 3 meter IEEE 1284-C cable C2951A USB cable Print media For more information about media supplies, go to http://www.hp.com/go/ljsupplies. Item Description Part number HP LaserJet paper Letter 216 x 279 mm HPJ1124/North America (8.5 x 11 inches), 500 sheets/ream,...

  • Page 365

    HP Printing paper Letter 216 x 279 mm HPP1122/North America and Mexico (8.5 x 11 inches), 500 sheets/ream, For use with HP LaserJet and inkjet printers. 10-ream carton Created especially for small and home Letter 216 x 279 mm HPP113R/North America offices.

  • Page 366

    HP LaserJet transparencies (8.5 x 11 inches), 50 sheets to a countries/regions, and Europe carton For use only with HP LaserJet monochrome printers. For crisp, sharp text and graphics, A4 (210 x 297 mm), 50 sheets to a 922296U/Asia-Pacific countries/...

  • Page 367: Service And Support

    Service and support ENWW...

  • Page 368: Hewlett-packard Limited Warranty Statement

    HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, customer will be entitled to a refund of the purchase price upon prompt return of the product.

  • Page 369: Print Cartridge Limited Warranty Statement

    To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price.

  • Page 370: Fuser And Transfer Unit Limited Warranty Statement

    Fuser and transfer unit limited warranty statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered...

  • Page 371: Availability Of Support And Service

    Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. ENWW Availability of support and service...

  • Page 372: Hp Maintenance Agreements, On-site Service Agreements, Priority Onsite Service, Next-day Onsite Service

    Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times: Priority onsite service This agreement provides 4-hour service response to your site for calls made during normal HP business hours.

  • Page 373: Mfp Specifications

    Specifications for the Analog Fax Accessory are available see the HP LaserJet Analog Fax Accessory 300 User Guide. A printed copy of this guide is provided with the HP Color LaserJet 4730x mfp, HP Color LaserJet 4730xs mfp, and HP Color LaserJet 4730xm mfp.

  • Page 374: Physical Specifications

    Physical specifications Table D-1 Product dimensions Product Height Depth Width Weight HP Color LaserJet 4730mfp series 1153 mm 639 mm 788 mm (31 inches) 124 kg (273 lb) (45.4 inches) (25.2 inches) HP Color LaserJet 4730x mfp 1153 mm 639 mm...

  • Page 375: Electrical Specifications

    Power numbers are the highest values measured using all standard voltages. HP Color LaserJet 4730mfp series printing and copying speeds are 31 ppm Letter size and 30 ppm A4 size. Heat dissipation in Ready mode = 288 BTU/hour.

  • Page 376: Acoustic Specifications

    HP Color LaserJet 4730mfp series speed is 30 ppm A4 size. Configuration tested (HP Color LaserJet 4730mfp): Base model, simplex printing with A4 paper size. Configuration tested (HP Color LaserJet 4730mfp) Base model, simplex copying from ADF with A4 paper size.)

  • Page 377: Environmental Specifications

    Environmental specifications Environmental condition Recommended Allowed Storage/standby Temperature (MFP and print 17° to 25°C (62.6° to 77°F) 15° to 30°C (50° to 86°F) -20° to 40°C (-4° to 104°F) cartridge) Relative humidity 30% to 70% relative humidity 10% to 80% RH 10% to 90% (RH) Altitude...

  • Page 378

    Appendix D MFP specifications ENWW...

  • Page 379: Media Specifications

    Media specifications ENWW...

  • Page 380: Print Media Specifications, Printing And Paper Storage Environment

    Print media specifications This section provides specifications for media that can be used in this MFP. For more information, see Printing on special media. Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in ream Flat within 5 mm (0.02 inch) Cut edge conditions...

  • Page 381: Envelopes, Envelopes With Double Side Seams

    Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: ●...

  • Page 382: Envelopes With Adhesive Strips Or Flaps, Envelope Margins, Envelope Storage, Labels, Label Construction, Transparencies

    Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the MFP. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser.

  • Page 383

    CAUTION To avoid damaging the MFP, use only transparencies recommended for use in HP LaserJet printers, such as HP-brand transparencies. (For ordering information, see Part numbers.) For more information, see Transparencies. NOTE Choose transparencies in the printer driver. ENWW Print media specifications...

  • Page 384: Print Media Weights And Sizes, Supported Media Weights And Sizes

    (20 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. ● To order supplies in the U.S., go to http://www.hp.com/go/ljsupplies. ● To order supplies worldwide, go to http://www.hp.com/ghp/buyonline.html.

  • Page 385

    NOTE Do not use 216 x 356 mm inkjet papers in this (8.5 x 14 inches) MFP. HP Color Laser Glossy Photo Letter: 216 x 279 mm 120 g/m (32 lb) bond Maximum stack height: & Imaging Paper (letter/A4) (8.5 x 11 inches) 56 mm (2.2 inches)

  • Page 386

    (20 lb) bond to 120 g/ JIS B5) (32 lb) bond NOTE Do not use inkjet papers in this MFP. HP Color Laser Glossy Photo Standard sizes: 120 g/m (32 lb) bond & Imaging Paper (A4/letter) Letter: 216 x 279 mm (8.5 x 11 inches)

  • Page 387

    Table E-4 Optional 3–bin mailbox or stacker part of the stapler/stacker supported sizes (continued) Size Dimensions Weight Capacity 197 x 273 mm (7.75 x 10.75 in) Envelope #10 105 x 241 mm (4.1 x 9.5 in) Envelope Monarch #7–3/4 98 x 191 mm (3.9 x 7.5 in) Envelope C5 ISO 162 x 229 mm (6.4 x 9.0 in) Envelope DL ISO...

  • Page 388

    Appendix E Media specifications ENWW...

  • Page 389: Regulatory Information

    Regulatory information ENWW...

  • Page 390: Introduction

    Introduction This section contains the following regulatory information: ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity (HP Color LaserJet 4730mfp) ● Laser safety statement ● Canadian DOC statement ● Korean EMI statement ● Finnish laser statement...

  • Page 391: Fcc Regulations, Compliance With Fcc Regulations

    Class A limits, in which case the FCC could void the user's authority to operate the equipment. NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. ENWW...

  • Page 392: Telecom, Fax Communications

    (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details see the Declaration of conformity (HP Color LaserJet 4730mfp) issued by the manufacturer. However due to differences between individual national PSTNs the product may not guarantee unconditional assurance of successful operation on every PSTN termination point.

  • Page 393: Environmental Product Stewardship Program, Protecting The Environment, Ozone Production, Power Consumption, Hp Laserjet Printing Supplies

    HP LaserJet printing supplies It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation and recycling processes.

  • Page 394

    HP Printing Supplies Returns and Recycling Program Information Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge. In 2004, HP Planet Partners for LaserJet Supplies was available in 85% of the world market where HP LaserJet supplies are sold.

  • Page 395: Union

    This HP product contains mercury in the fluorescent lamp of the control panel liquid crystal display that might require special handling at end-of-life. For recycling information, you can contact http://www.hp.com/go/recycle or contact your local authorities or the Electronics Industry Alliance: http://www.eiae.org.

  • Page 396: Material Safety Data Sheet, For More Information

    Material safety data sheet Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies Web site at http://www.hp.com/hpinfo/community/environment/productinfo/safety.htm. For more information To obtain information about the following environmental topics, visit http://www.hp.com/go/ environment or http://www.hp.com/hpinfo/community/environment/productinfo/safety. ● Product environmental profile sheet for this and many related HP products.

  • Page 397: Declaration Of Conformity (hp Color Laserjet 4730mfp)

    Manufacturer's Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares that the product Product Name: HP Color LaserJet 4730 MFP, 4730x MFP, 4730xs MFP, 4730xm MFP Product Numbers: Q7517A, Q7518A, Q7519A, Q7520A Including accessories: Q7521A, Q7522A, Q7523A, BOISB-0308-00 Regulatory Model Number:...

  • Page 398: Country-/region-specific Safety Statements, Laser Safety Statement, Canadian Doc Statement, Japanese Vcci Statement, Japanese Cordset Statement

    Country-/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S.

  • Page 399: Korean Emi Statement, Taiwan Safety Statement

    Korean EMI statement Taiwan safety statement ENWW Country-/region-specific safety statements...

  • Page 400: Finnish Laser Statement

    LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 4370mfp, HP LaserJet 4730x mfp, HP LaserJet 4730xs mfp, HP LaserJet 4730xm mfp -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.

  • Page 401

    215 part numbers 10, 343 blank pages, troubleshooting 310 checking toner level address, printer Macintosh, troubleshooting Bluetooth 77 HP Easy Printer Care software 317, 320 booklet printing 106 both sides, printing on 121, 127 cleaning blank pages 310 browser requirements...

  • Page 402: Table Of Contents

    MFP 230 Information menu 38 embedded Web server links touchscreen 230 lights 32 clearable warnings 54 locating 9 HP Instant Support Professional clock locking menus 188 Edition (ISPE) iii setting 208 menu map 36 Macintosh iv color...

  • Page 403

    Explorer, versions supported driver autoconfiguration 14 EIO card embedded Web server 192 drivers part number 344 HP Web Jetadmin 198 Extended Service iv accessing 25, 27 EIO cards downloading iii installing 338 extended warranty 352 Help 25...

  • Page 404

    189 HP OpenVMS drivers 24 formatter cover, locating 9 HP Printing Supplies Returns and jam-access lever, locating 9 formatter lights 300 Recycling Program 373 jams FTP, sending to 150 HP Web Jetadmin envelopes 295 function-separator mode, 3-bin...

  • Page 405

    333 fonts, troubleshooting 318 supported features 5 operating systems supported embedded Web server 192 included 2 HP Web Jetadmin 198 managing 117 problems, troubleshooting Networking tab, embedded Web part numbers 344 server 194 Menu button 32 support Web sites iv...

  • Page 406

    3, 3, 4 283 operating systems supported 13 paper path authentication 221 ordering testing 63 checking toner levels 222 media, HP 344 paper path test page genuine HP 221 part numbers for 343 printing 243 life expectancy 222 supplies and accessories 342...

  • Page 407

    Tough paper 102 regulatory statements validating gateway addresses Australian EMC 380 transparencies 100 print quality Canadian DOC statement 378 scanning to e-mail troubleshooting 304 Declaration of Conformity 377 about 139, 146 Print quality submenu 50 FCC 371 address books 148 print server card Finnish laser statement 380 configuring 142...

  • Page 408

    HP Instant Support Professional software loading staples 107 Edition (ISPE) iii applications 20 models including 3 Macintosh iv digital sending (HP DSS) 150 part number 10, 343 maintenance agreements 352 downloading iii printing to 176 online iii HP Easy Printer Care 18...

  • Page 409

    315 HP Web Jetadmin, downloading overhead transparencies 304 service dealers iv telephone iii quality 304 Macintosh support iv Telecom statement 372 repeating defects 313 Material Safety Data Sheets telephone numbers skewed pages 310 (MSDS) 376 ordering supplies iii...

  • Page 410

    Index ENWW...

  • Page 412

    © 2005 Hewlett-Packard Development Company, L.P. www.hp.com *Q7517-90981* *Q7517-90981* Q7517-90981...

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