The Scanner Is Not Recognized By Your Computer When Kofax Vrs Is Used; Before Contacting Your Dealer Or Scanner Service Provider - Fujitsu FI-6750S Operator's Manual

Chapter 8 Troubleshooting
The scanner is not recognized by your computer
when Kofax VRS is used.
Is the interface cable connected properly between the
scanner and the computer?
YES
Connection via SCSI/USB Connector 1:
Is "Fujitsu fi-6670" or "Fujitsu fi-6770" selected in Scanner
Configuration Utility (*1)?
Connection via SCSI/USB Connector 2:
Is "Fujitsu fi-6670A" or "Fujitsu fi-6770A" selected in Scan-
ner Configuration Utility (*1)?
YES
Is the scanner's SCSI ID set to "9"?
(for the case the connection is via SCSI/USB Connector 2)
NO
*1 : To start the Scanner Configuration Utility, select [start]
grams] [Kofax VRS] [Scanner Configuration Utility].
Connect the interface cable correctly.
For how to connect cables, refer to "Chapter 3 Connecting the Cables" in the
NO
Getting Started."
Connection via SCSI/USB Connector 1:
Select Fujitsu fi-6670 or Fujitsu fi-6770 in Scanner Configuration Utility.
NO
If they are not found in the list of scanners, then uninstall Kofax VRS, and then
install VRS (fi-6670,fi-6770) with the [INSTALL(Custom)] menu in the SETUP
DVD-ROM.
Connection via SCSI/USB Connector 2:
Select Fujitsu fi-6670A or Fujitsu fi-6770A in Scanner Configuration Utility.
If they are not found in the list of scanners, then uninstall Kofax VRS, and then
install VRS (fi-6670A,fi-6770A) with the [INSTALL(Custom)] menu in the SETUP
DVD-ROM.
For how to install Kofax VRS, refer to "VRS NOTE" included in the SETUP DVD-
ROM.
Set the SCSI ID to a number other than 9.
YES
If you cannot solve the problem after taking the measures above, check the items
shown in "8.4 Before Contacting Your Dealer or Scanner Service Provider" (on
page 152), and then contact the dealer where you purchased the scanner or an
authorized FUJITSU scanner service provider.
[All Pro-
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Contents
Index
Introduction
Scanner
Overview
Loading
Documents
How to Use
ScandAll PRO
Scan Pa-
rameters
Various
Documents
Daily Care
Consumables
Trouble-
shooting
Operational
Settings
Appendix
Glossary
151