Troubleshooting; After Sales Service - Whirlpool Akt 616/Nb Manual

EN

TROUBLESHOOTING

If the hob does not operate correctly, before calling the After-Sales Service,
refer to the Troubleshooting Guide to determine the problem
1. The burner fails to ignite, or the ame is not even
Check that:
• the gas or electrical supplies are not shut o and especially that the gas
supply tap is open;
• the gas cylinder (liquid gas) is not empty;
• the burner openings are not clogged;
• the plug end is not dirty;
• all the burner parts have been positioned correctly;
• there are no draughts near the hob.
2. The burner does not stay lit
Check that:
• when lighting the burner, the knob has been pressed for enough time
to activate the protection device;
• the burner openings are not clogged near the thermocouple;
• the end of the safety device is not dirty;
• the minimum gas setting is correct (see relevant paragraph).

AFTER SALES SERVICE

In order to receive complete assistance, please register your product on
www.whirlpool.eu/register.
BEFORE CALLING THE AFTER SALES SERVICE:
1. See if you can solve the problem by yourself with the help of the
TROUBLESHOOTING suggestions.
2. Switch the appliance o and back on again to see if the fault persists.
IF AFTER THE ABOVE CHECKS THE FAULT STILL OCCURS, GET IN
TOUCH WITH THE NEAREST AFTER SALES SERVICE.
To receive assistance, call the number shown on the warranty booklet or follow
the website's instructions on www.whirlpool.eu.
When contacting our Client After-sales service, always specify:
• a brief description of the fault;
• the type and exact model of the appliance;
Type: XXX Mod.: XXX
XXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXX
Made in X XXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Policies, standard documentation and additional product information can be found by:
• Using QR code in your appliance;
• Visiting our website docs.whirlpool.eu/docs;
• Alternatively, contact our After-sales Service
After-sales Service, please state the codes provided on your product's identi cation plate.
400020006636
01
XXXX XXX XXXXX XX XXXX XXXXX
(See phone number in the warranty booklet). When contacting our
3. The containers are not stable
Check that:
• the bottom of the container is perfectly at;
• the container is centred on the burner;
• the grids have not been exchanged or positioned incorrectly.
If after the above checks the fault still occurs, get in touch with the nearest After
Sales Service.
• the serial number (number after the word SN on the rating plate
located under the appliance). The serial number is also indicated in the
documentation;
• your full address;
• your telephone number.
If any repairs are required, please contact an authorized after-sales service
(to guarantee that original spare parts will be used and repairs carried out
correctly).
Owner's manual
xxx xxx
Mod.
xxxx xxxx xxxx
Ind.C.
xxxx xxxx xxxx
SN:
xxxx xxxx xxxx
Prod.N.