When Contacting Your Cisco Reseller - Cisco 888 G.SHDSL Router with 3G - 888 G.SHDSL Router Hardware Installation Manual

Chapter 3 Troubleshooting
Table 3-3 Problems After Router Is Running (continued)
Symptom
Connection to analog
telephone, fax machine, or
modem is lost. (PH1 or PH2
LED on Cisco 803 and 804
routers is off.)

When Contacting Your Cisco Reseller

Some of the solutions instruct you to contact your Cisco reseller. Before contacting your reseller, have
the following information ready:
•
•
•
•
•
78-5373-04
Problem
A cable-related
•
problem:
Disconnected
–
cable.
Damaged
–
cable.
• Problem with ISDN
line.
Router model and serial number (see the back panel of the router)
Maintenance agreement or warranty information
Date you received your router
Brief description of the problem
Brief description of the steps you have taken to solve the problem
Solutions
If the problem continues, call your
•
Cisco reseller.
Make sure the connectors at both ends
•
of the cable are securely connected.
Make sure the cable is not physically
•
damaged. If it is damaged, replace it.
• Contact your telephone company to
determine if there is a problem with
your line.
• If the problem continues, call your
Cisco reseller.
Cisco 800 Series Routers Hardware Installation Guide
When Contacting Your Cisco Reseller
3-7