Proxy Issues; Installation And Upgrade Issues - Cisco 2509 - Router - EN User Manual

Appendix A Troubleshooting Information for Cisco Secure ACS

Proxy Issues

Condition
Proxy fails.

Installation and Upgrade Issues

Condition
The following error message appears when you try
to upgrade or uninstall Cisco Secure ACS:
The following file is
invalid or the data is
corrupted
"DelsL1.isu"
All previous accounting logs are missing.
78-14696-01, Version 3.1
Recovery Action
Make sure that the direction on the remote server is set to Incoming/Outgoing
or Incoming, and that the direction on the authentication forwarding server is set
to Incoming/Outgoing or Outgoing.
Make sure the shared secret (key) matches the shared secret of one or both
Cisco Secure ACS servers.
Make sure the character string and delimiter match the stripping information
configured in the Proxy Distribution Table, and the position is set correctly to
either Prefix or Suffix.
One or more servers is down, or no fallback server is configured. Go to Network
Configuration and configure a fallback server. Fallback servers are used only
under the following circumstances:
The remote Cisco Secure ACS is down.
•
• One or more services (CSTacacs, CSRadius, or CSAuth) are down.
The secret key is misconfigured.
•
Inbound/Outbound messaging is misconfigured.
•
Recovery Action
From the Windows Registry, delete the following
Registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windo
ws\CurrentVersion\Uninstall\CiscoSecure
When reinstalling or upgrading the
Cisco Secure ACS software, these files are deleted
unless they have been moved to an alternative
directory location.
User Guide for Cisco Secure ACS for Windows Server
Proxy Issues
A-11