Locating a paper jam
A paper jam can occur in any of the locations shown below. You should check each
location for jammed paper and remove it.
b Face-down tray area
If the jammed paper cannot be easily removed, do not force it. This can
happen when the trailing edge of the paper is still within the paper feed area.
The pressure from the transfer roller must be released before removing the
paper. To do this, open the top cover and follow the instructions (see page
137) to hold the green mark and flip the transfer guide up. Then, try to remove
the jammed paper from this area. After removing the paper, gently set the
Paper jams can occur in more than one location at a time, so ensure all
locations indicated in the illustration are checked.