Troubleshooting - Canon Optura Pi Instruction Manual

Troubleshooting

If IB is not operating correctly, refer to the items below.
Also refer to the Help from the [Help] menu or click the [?] button at the
top of each window and refer to the Help displayed.
Installation could not be completed correctly
You cannot install software unless you are logged into an account with
Administrator privileges. Log in again into an account with
Administrator privileges.
For how to log in and how to specify Administrator settings, refer to
the User's Manual for the Macintosh computer or for Mac OS X.
IB does not work
IB does not operate correctly on a computer if its system
requirements does not meet. Use IB on a computer with compatible
system requirements (p.63).
Even if your computer has the RAM capacity (memory) described in
the system requirements (p.63), if other applications are running at
the same time as IB, you may not have sufficient RAM (memory). Quit
any applications other than IB.
The software preferences file may be corrupted. Quit all applications
and follow the procedure below to delete the preferences file from the
[Preferences] folder before restarting IB.
In the hard disk drive where the system is saved, open the [Users]
folder folder of the logged in user
folder, and delete the preferences files below.
Preferences
ImageBrowser Preferences
RAW Image Task Pref
PhotoStitch Preferences
[Library] folder [Preferences]
Description
Preferences file for the
ImageBrowser
Preferences file for the RAW Image
Task
Preferences file for the PhotoStitch
Images do not display properly
Images that are not supported by IB
various types of JPEG and TIFF images, so JPEG images other than
Exif 2.2 and 2.21 compatible images and TIFF images other than Exif
compatible images may not display properly.
With initial settings, the color of images that have been shot in Adobe
RGB appear weak. In this case, check the [Browser Window] window
in preferences and checkmark [Adjust Image Colors Using a Monitor
Profile] (p.57). Color management is performed and the color of the
image shot with an Adobe RGB setting and the image shot with an
sRGB setting are matched.
(p.63) do not display. There are
Introduction
Table of
Contents
1
Basic
Operation
2
Advanced
Operation
3
High-Level
Functions
4
Preferences
Reference
Contents
Lookup
Index
61