Copying Difficulties; Scanning Difficulties - Brother MFC-465CN User Manual

Copying Difficulties

Difficulty
Cannot make a copy.
Vertical streaks appear in copies.
Poor copy results when using the
ADF.
Vertical black line appears in
copies.

Scanning Difficulties

Difficulty
TWAIN/WIA errors appear when
starting to scan.
Poor scanning results when using
the ADF.
Software Difficulties
Difficulty
Cannot install software or print.
'Device Busy'
Cannot print images from
FaceFilter Studio.
Suggestions
Make sure that the Copy
mode on page 74.)
If you see vertical streaks on copies, clean the scanner. (See Cleaning the
scanner on page 134.)
Try using the scanner glass. (See Using the scanner glass on page 10.)
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip. (See Cleaning the scanner on page 134.)
Suggestions
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to
choose the Brother TWAIN/WIA driver.
Try using the scanner glass. (See Using the scanner glass on page 10.)
Suggestions
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Make sure the machine is not showing an error message on the LCD.
To use FaceFilter Studio, you must install the FaceFilter Studio application from
the CD-ROM supplied with your machine. To install FaceFilter Studio see the
Quick Setup Guide.
Also, before you start FaceFilter Studio for the first time, you must make sure your
Brother machine is turned on and connected to your computer. This will allow you
to access all the functions of FaceFilter Studio.
Troubleshooting and Routine Maintenance
key is illuminated. (See Entering Copy
B
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