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Eci Telecom FlexSet 280 User Manual

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Summary of Contents for Eci Telecom FlexSet 280

  • Page 2 Information supplied by ECI TELECOM LTD. is believed to be accurate and reliable. However, no responsibility is assumed by ECI TELECOM LTD. for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof.

  • Page 3: Table Of Contents

    FlexSet 120L................ e Break-In.................. 24 FlexSet 120 and 280 models - External Connections ..f Broker/Consultation/3-Way Conference Call......25 FlexSet 280 and 280D with PEX - Call Forward................28 External Connections ............g Caller ID Control..............31 Desk Elevation Installation........... h Camp-On:................
  • Page 4 Table of Contents (cont.) Group Call................48 Paging, Receving: ..............76 Auto-Answer ..............76 Help:..................50 Requesting................. 50 Turning On/Off ..............77 Answering ................51 Using .................. 78 Hold ..................52 Paging, Announcing:.............. 79 Hot Line.................. 54 Public Address ..............79 Delayed ................
  • Page 5 Table of Contents (cont.) Series Call................105 Waiting Calls Receiving ............120 Silent Monitor ............... 106 Wakeup ................121 Speakerphone/Headset ............107 Whisper Page Activation ............. 123 Speed Dialing:..............109 Whisper Page, Receiving............. 124 Programming Private Library ........... 109 Whisper Page: Turning On/Off ..........126 Using Private and Public Libraries........

  • Page 6: Introduction

    Introduction Welcome to the Coral FlexiCom and its associated FlexSet based on ISDN standards. Much thought has gone into making this system flexible and easy to use. The FlexSet will become an invaluable part of your work environment, providing you with an important tool for your daily business and communication activities.

  • Page 7: Feature Code No

    L i s t o f F e a t u r e C o d e s 7KH IROORZLQJ IHDWXUH FRGHV DUH SURJUDPPHG LQWR \RXU V\VWHP ZKHQ \RXU )OH[6HW LV LQVWDOOHG $OO FRGH QXPEHUV PD\ QRW EH DSSOLFDEOH WR \RXU SDUWLFXODU V\VWHP DQG PD\ EH GLIIHUHQW IURP WKRVH OLVWHG KHUH DV GLFWDWHG E\ \RXU FRPSDQ\ V QHHGV $Q DUURZ “ EHWZHHQ WZR VHWV RI QXPEHUV LQGLFDWHV D UDQJH RI FRGH QXPEHUV DYDLODEOH IRU RSHUDWLQJ WKDW SDUWLFXODU IHDWXUH IRU H[DPSOH “ 3OHDVH UHIHU WR DQG XVH WKHVH FRGH QXPEHUV ZKHQ \RX GR QRW KDYH D GHGLFDWHG IHDWXUH NH\ RQ \RXU )OH[6HW...
  • Page 8 L i s t o f F e a t u r e C o d e s ( c o n t . ) Feature Code No. Feature Code No. Divert Call .................#1445 Message, Answering ..........#175 or #5 Do Not Disturb (DND)............#145 Message, Leaving .........Xfer 5, #175 or #5 Do Not Disturb, Override ........Xfer 3, #124...
  • Page 9 L i s t o f F e a t u r e C o d e s ( c o n t . ) Feature Code No. Feature Code No. Phone Dial Lock ..............#148 Series Call ................#195 Pickup: Silent Monitor ............Xfer 9, #1981 Group ..............

  • Page 10: Symbols Used In This Guide

    S y m b o l s U s e d I n T h i s G u i d e Telephone Keys: The key includes a name and an indication LED. CODE XFER (Transfer) key: When Auto Transfer is defined at the station, pressing Xfer is not required while on an established call.

  • Page 11: Product Features And Model Designations

    P r o d u c t F e a t u r e s a n d M o d e l D e s i g n a t i o n s Volume up/down, adjusts speakerphone, handset and background music levels;...

  • Page 12: Flexset 280

    Handset 24 user programmable keys with LED indicators for dial number or telephony features Dial pad (keypad) 4 system defined (fixed) Microphone programmable keys, identical function to all keysets in the system FlexSet 280 Product Features and Model Designations FlexSet...

  • Page 13: Flexset 120D

    Volume up/down, adjusts speakerphone, handset and background music levels; FlexSet 120D ringer level, ringer pitch, ringer cadence; Display panel, scrolls display lists 2 lines, 24 characters each Loudspeaker, voice announcer, Message waiting lamp electronic ringer 8 user programmable Handset keys with LED indicators for dial number or telephony features Dial pad...

  • Page 14: Flexset 120

    Volume up/down, adjusts speakerphone, handset and background music levels; ringer level, ringer pitch, ringer cadence Loudspeaker, voice announcer, Message waiting lamp electronic ringer 8 user programmable keys with LED indicators Handset for dial number or telephony features Dial pad (keypad) Microphone 4 system defined (fixed) programmable keys,...

  • Page 15: Flexset 120L

    Volume up/down, adjusts speaker, handset and background music levels; ringer level, ringer cadence Loudspeaker, voice announcer, Message waiting lamp electronic ringer 8 user programmable keys with LED indicators Handset for dial number or telephony features Dial pad (keypad) Microphone not used 4 system defined (fixed) programmable keys, in FlexSet 120L model...
  • Page 16 Handset Handset Line Line Bottom view Bottom view FlexSet 280 series FlexSet 120 series FlexSet 120 and 280 models - External Connections FlexSet...

  • Page 17: Flexset 280 And 280D With Pex - External Connections

    (24 to 48 VDC) 1st Handset Coral FlexiCom FlexSet 280,280D Right side view RJ-45 jack for optional FlexSet 40B Bottom view FlexSet 280 and 280D with PEX - External Connections FlexSet 280 and 280D with PEX - External Connections FlexSetT...

  • Page 18: Desk Elevation Installation

    Handset Off-Hook Step 2 Snap the legs located on the Removable Handset thick edge of the bracket into On-Hook the upper wide slots on the Place Telephone back of the phone. Number here (plastic cover) Step 1 Place the bracket's legs located on the thin edge of the bracket into the lower narrow slots on the back of the phone.

  • Page 19: Wall Mounting Installation

    Handset Hook Rotation Bracket Installation Step 1 Step 4 Lift up the tab from the opening Place the bracket's legs located on the thin edge Step 2 of the bracket into the Rotate the tab narrow slots on the back of the phone. Step 3 Re-insert the tab Step 5...

  • Page 20: Account Code (As Required)

    Account Code (as required) #1990 Display Message Key LED When your company is equipped with a Call Accounting System, call statistics are printed through the Station Message Detailed Records (SMDR) report. The n = account number Call Accounting System is defined system-wide and among the various types (not displayed when VFAC is used) of statistics that the report gives is cost monitoring or pulse metering, which can be assigned to a particular client account number.

  • Page 21: Account Code (Forced)

    Account Code (Forced) The following steps are taken when dialing from idle if the Forced Account Code feature is used. To make an external call: • Dial external line access code or press outside line key or press speed • Dial account number •...

  • Page 22: Calls Waiting Display (For Acd)

    ACD & UCD Groups: Calls Waiting Display (for ACD) #1982 Display Message Key LED This feature provides you with the ability to view the number of calls nnn = number of waiting calls waiting for any ACD group. To view the number of waiting calls for any group: While in idle E N T E R A C D #...

  • Page 23: Acd & Ucd Groups

    ACD & UCD Groups: Load ID (for ACD Group) # 1973 Display Message Key LED This feature enables the system to identify the ACD group agent when joining the system for the first time during a session. Once your ID number X = ID number is registered in the system, you can join as many ACD groups as required.

  • Page 24: Log-In/Out (For Single Acd Group)

    ACD & UCD Groups: Log-In/Out (for Single ACD Group) #1974 Display Message Key LED X = ID number (displayed only when required) This feature is used when an ACD group member joins or leaves an ACD group. A user can simultaneously be a member of numerous ACD groups. To log-in to a single group: E N T E R A C D #...

  • Page 25: Primary Log-In (For Acd Group)

    ACD & UCD Groups: Primary Log-In (for ACD Groups) #1442 Display Message Key LED This feature allows defining one of your ACD groups as having priority over other groups of which you are a member. Once you have logged in to your x = ID number (displayed only when required) primary group, waiting calls will always be routed to you from this group first.

  • Page 26: Release/Resume From All Acd/Ucd Groups

    ACD & UCD Groups: Release/Resume From All Groups #1975 Display Message Key LED You can temporarily self release from all of the ACD/UCD groups of which you are a member. This feature also allows you to resume connections with the ACD/UCD groups from which you have been released. You will be automatically released from all the groups of which you are a member if you do not answer a call within a predetermined time (system-wide defined).

  • Page 27: Release/Resume From A Single Ucd Group

    ACD & UCD Groups: Release/Resume From A Single UCD Group#1991 Display Message Key LED When your station is a member of a UCD group, you may temporarily exit the group and then rejoin when required. To leave a single UCD group: •...

  • Page 28: Wrap-Up Code (For Acd Group)

    ACD & UCD Groups: Wrap-Up Code (for ACD Group) #1977 Display Message Key LED After an ACD incoming call has been completed, information about the call can be sent to the CCM. This information might include whether or not the customer is satisfied, or the origin of an incoming call. The types of information that can be sent to the CCM and the relevant codes are defined system-wide.

  • Page 29: Wrap-Up Time On/Off

    ACD & UCD Groups: Wrap-Up Time On/Off #1976 Display Message Key LED The Wrap-Up Time feature provides an idle ACD/UCD group member with a time-out period between consecutive group calls. The time-out period is determined for each group on a system-wide basis. This feature allows an agent to utilize the Wrap-Up code without interfering with outside calls.

  • Page 30: Audio Level And Speakerphone Adjustsment

    Audio Level and Speakerphone Adjustment Display Message Key LED The audio level adjustment is used to control the sound that emanates from the x = 0-15 speaker and music volume level telephone’s loudspeaker and handset. (MIN = 0 to MAX = 15) 24dB range To adjust audio level: y = 0-7 handset volume level •...

  • Page 31: Auto Answer On/Off

    Auto Answer On/Off #138 Display Message Key LED Activates your phone to answer all incoming calls automatically. Incoming calls to your station automatically connect after a predetermined number of rings so that you can answer the call totally handsfree. When using the FlexSet 120L, however, you must use the handset or headset when speaking.

  • Page 32: Auto Redial

    Display Message Key LED Auto Redial #178 The system can repeatedly dial outside numbers, which are busy. The = outside line access code or name system will redial until the phone rings or up to a number of attempts defined = outside telephone number system-wide, before the number is erased from the scanner list.
  • Page 33 Display Message Key LED Auto Redial (cont.) #178 To activate Redial features for all numbers: A U T O R E D I A L • Press or dial feature code #178 AUTO REDIAL Once activated the following features can be utilized (see the table below). Press Dial Comments...

  • Page 34: Auto Redial

    Auto Redial (cont.) #178 Display Message Key LED To activate Redial features for a single number: A U T O R E D I A L œ Press or dial feature code # 178 AUTO REDIAL NOTE: Pressing VOL keys allows scrolling through the redial list. When the required number is found the Auto Redial features (see table below) can be directly activated.

  • Page 35: Boss Group

    Boss Group: A Boss Group is a number of stations operating together in which the individual stations may or may not simultaneously ring, as defined by the system per Boss Group. The appropriate line key will flash at all stations when a call arrives and can then be answered by any group member.

  • Page 36: Programming Exclusive Hold

    Boss Group: Programming Exclusive Hold #187 Display Message Key LED As a Boss Group member, you can put your telephone into Exclusive Hold mode. This ensures that a call placed on hold can be retrieved only at the telephone where Exclusive Hold was originally placed. If Exclusive Hold is cancelled, the call put on hold can be retrieved by any other member of your Boss Group.

  • Page 37: Programming Privacy

    Boss Group: Programming Privacy #186 or #6 Display Message Key LED As a Boss Group member you can put your telephone into privacy mode. This prevents other FlexSet stations within your Boss Group from accidentally joining your conversations. To activate Privacy for all calls: •...

  • Page 38: Call Forward

    Boss Group: Call Forward Calls arriving at your boss group can be forwarded, in various ways, to ring at other destinations. Possible destinations can be an operator, a station/group, external number via public speed call library, DVMS pre-recorded message, UNA/central bell, network number or group call See next page for forwarding procedures.
  • Page 39 Boss Group: Call Forward (cont.) Display Message b = your boss group number or name To operate Call Forward: z = destination • Press required key or dial required feature code (see table below) CALL (call forward type) • Dial your boss group number •...

  • Page 40: Using

    Boss Group: Using Display Message Key LED Making Calls: • Press a free LINE-nn • Dial required number NOTE: The line key LED of all group members will change from off to steady on. Receiving Calls: FLASHING x x x x x C A L L b b b b b When line flashes and telephone rings or only line flashes...
  • Page 41 Boss Group: Using (cont.) Display Message Key LED To join a group conversation You can join any group conversation when a line key is on. Except when the member’s station is set to privacy, in which case the message PRIVACY and a reorder tone will be heard, or when another member has already joined the conversation, then you will receive the message ILLEGAL...
  • Page 42 Boss Group: Using (cont.) Display Message Key LED To place a call on Exclusive Hold: For an explanation of how Exclusive Hold operates see explanation of Privacy on page 22, for programming Exclusive Hold see page 17. NOTE: If your telephone is not in Exclusive Hold mode for all calls, E X C L U S I V E H O L D press...

  • Page 43: Break-In

    Display Message Break-In Xfer 3, #124 This feature enables an authorized user to break into an established two-party call. To break into a busy destination: • Press B U S Y x x x x x • Press and dial Break-In code 3 XFER y y y y y x x x x x...

  • Page 44: Broker/Consultation/3-Way Conference Call

    Broker/ Consultation / 3-Way Conference Call Xfer Your telephone can be set up to use only one of the following three party functions, as defined through your Class Of Service. Each action is performed by first pressing the XFER (transfer) key; however, for stations where Auto Transfer is defined, transfer will take place as soon as the required number is dialed.
  • Page 45 Broker / Consultation / 3-way Call (cont.) Xfer All the following features are activated while on an established call: To activate a Broker Call: • Press XFER • Dial the third party - wait for answer • Press to alternate between parties (any number of times) XFER then either •...
  • Page 46 Broker / Consultation / 3-Way Call (cont.) Xfer To activate a 3-Way Call: • Press XFER • Dial the number of the person you wish to add on to the call, then when the party answers either • Press to release the third party and to return to original call (same as consultation call) FORCED •...

  • Page 47: Busy/No Answer

    Call Forward Display Message Calls arriving at your station can be forwarded, in various ways, to ring at other destinations. Possible destinations are operator, station/group, external number via public and private speed call library, DVMS pre-recorded message, UNA/central bell, group call, or network number. (See page 29 for forwarding procedures.) All Calls (#141 or #8): F W D...

  • Page 48: Call Forward

    Call Forward (cont.) Display Message Key LED To operate Call Forward: • Press required Call Forward key, or dial the appropriate Call Forward feature code (see table below) F W D t y p e • You can press to scroll through types of call forwarding.
  • Page 49 Call Forward (cont.) Display Message Key LED Operating Call Forward - key programmed with destination: You can program a feature key for “Call Forward” to a specific destination (see programming, page 87). Pressing the defined key automatically activates Call Forward to the defined destination; the LED will be lit. When the key is pressed a second time, Call Forward turns off and the LED extinguishes.

  • Page 50: Caller Id Control

    Caller ID Control #1444 Display Message Key LED The Caller ID Control feature enables you to allow or restrict the presentation of your telephone number to the called party for outside calls. Your telephone is pre-set in the system to either restrict or display all calls. Operation of this feature will override this setting on a per-call basis, if this is permitted by the COS of your station .

  • Page 51: Camp-On

    Camp-On: Call Back (Station, Outside Line) Xfer 2, #176 Display Message Key LED When a station is busy or does not answer, or when an outside line is busy, you may request that the system automatically call you back when the required destination number or line is available.
  • Page 52 Camp-On: Call Back (Station, Outside Line) ( cont.) Xfer 2, #176 Display Message Key LED When your phone rings (required trunk now idle): • Answer the call/hear outside dial tone FLASHING C A M P C A L L (your #) C A M P - O N x x x x x or should you hear inside distinctive dial tone, (system-wide defined)

  • Page 53: Off-Hook (Call Waiting/Call Offer)

    Camp-On: Off-Hook (Call Waiting / Call Offer) Xfer 8 Display Message After dialing a station and finding it busy, you can send a call-waiting tone in order to indicate that you wish to speak to the busy station. When you apply this feature you will hear a second ringback tone at your telephone.

  • Page 54: Class Of Service (Cos) Switchover

    Display Message Class Of Service (COS) Switchover #149 Each station has a Primary and Secondary Class Of Service (COS), which provides the basis for dialing and feature capabilities for a particular station. You may change from one COS to another. For an additional explanation see the Glossary provided at the end of this guide.

  • Page 55: Conference, Multiparty

    Conference, Multiparty 7098-7099 Display Message Key LED Conference calls allow several users to carry on a multiparty conversation. Up to 6 or 15 participants are permitted depending on the system hardware assigned to the conference call. You may use any one of the following telephone conference features: •...
  • Page 56 Conference, Multiparty View/Release #1983 Display Message CONF Key LED This feature allows an authorized user, from idle, to release a conference participant from an ongoing conference. The feature also allows viewing x = Participant number or name the participant list. to be released To release a single participant from a conference: •...
  • Page 57 Conference, Multiparty Lock #1441 Display Message Conference Lock allows an authorized user to block other users from joining an ongoing conference. The CONFERENCE LOCK key acts as an on/off switch, locking and unlocking the conference as required. However, if you are the member who locks the conference and then leaves, you will not be able to rejoin until unlocked by another member.

  • Page 58: Divert Call

    Divert Call #1445 Display Message Key LED Enables you to divert an incoming call while actively engaged in another call, or while an idle station is ringing, without first answering it. The call you are engaged in is not interrupted, nor is the incoming call aware of the diversion.

  • Page 59: Do Not Disturb (Dnd)

    Do Not Disturb (DND) #145 Display Message Key LED Enables you to inhibit the telephone from ringing, although you will still receive VOICE PAGE calls. However, when DND is activated you are still able to make outgoing calls. Any call forwarding to your telephone is automatically cancelled when you activate the DND feature.
  • Page 60 Do Not Disturb (DND) (cont.) #145 Display Message Key LED To cancel from idle: • Press the lit N O T D I S T U R B • Dial Do Not Disturb feature code #145 D O N T D I S T U R B O F F •...

  • Page 61: Do Not Disturb, Override

    Do Not Disturb Override Xfer 3, #124 Display Message DND Override can only be utilized by an authorized user. This feature can be applied to stations that are idle, but have been set to Do Not Disturb or Unattended. After dialing a station and receiving a reorder tone, if DONT DIST or UNATTENDED message appears, override can be...

  • Page 62: Elapsed Time Display

    Elapsed Time Display # 129 Display Message Key LED This feature enables you to display the elapsed time during an incoming or outgoing external or network call. When activated from idle, Elapsed Time makes the duration of a call automatically display whenever the call is established.

  • Page 63: Executive Privelege

    Executive Privilege #170 Display Message Executive Privilege allows you to use the features available at your telephone on any other phone in the system. To activate Executive Privilege: • Lift handset, or press at any telephone SPKR • Dial Executive Privilege feature code #170 or press EXEC E X E C U T I V E PRIV...

  • Page 64: Flash (Calibrated Opening) On Trunk

    Flash (Calibrated Opening) On Trunk #150 7KH )ODVK IHDWXUH VHQGV D VLJQDO WKURXJK WKH V\VWHP WR WUXQN OLQHV LQ RUGHU WR RSHUDWH FHUWDLQ W\SHV RI IHDWXUHV WKDW DUH DYDLODEOH RQ WKH VHFRQG V\VWHP 7KH VHFRQG V\VWHP LV D WHOHSKRQH VZLWFKLQJ FHQWHU 3$%; RU DQRWKHU &RUDO V\VWHP ,Q FHUWDLQ FRXQWULHV WKH WHUP &DOLEUDWHG 2SHQLQJ LV XVHG LQ SODFH RI )ODVK )ODVK FDQ RQO\ EH DFWLYDWHG ZKLOH FRQQHFWHG WR DQ RXWVLGH OLQH To Flash on trunk:...

  • Page 65: Follow Me

    Follow Me #189 Display Message Key LED You may use the Follow Me feature to forward your calls to another internal location. Follow Me can be activated only from the new location. To activate Follow Me: • Lift handset, or press at remote location SPKR F O L L O W...

  • Page 66: Forced Release

    Display Message Forced Release #123 This feature allows an authorized user to release two ports actively connected to each other. To Force Release a port: • Dial port number • Listen for busy tone B U S Y x x x x x •...

  • Page 67: Group Call

    Group Call 5600-5849 Display Message Key LED Group calls are preset conference calls allowing up to 6 or 15 members to conf # = Conference Port dial number or name participate in a conference (5 or 14 plus the conference initiator), depending on group # = Group Call dial number or name the system hardware asssigned to the conference call.
  • Page 68 Group Calls continued 5600-5849 Use the following form to write in your group numbers and destinations. Zo ne/A rea/Memb ers Group Call Dial No. Conference No. (group #) (conf #) Group Calls FlexSet...

  • Page 69: Help

    Help: Requesting #1443 Key LED The Help Requesting feature allows you to alert a preselected station, while you are in conversation. This is of value, for example, if you happen to find yourself in a situation where you need help. The Help feature is operated while your current call is in progress, without disrupting the call.

  • Page 70: Answering

    Help: Answering Display Message The Help answering feature allows you to receive a call for help from another station. It is suggested that an agreed upon action takes place when x = station number or name requesting help you receive a request for help from your help partner. When your phone rings: •...

  • Page 71: Hold

    Hold #171 or #4 Display Message Key LED A calling party can be placed on HOLD while another call is made. The held party can hear one of the following: music, reorder tone, busy tone or no sound at all as defined system-wide. To place a call on hold: •...
  • Page 72 Hold (cont.) #171 or #4 Display Message Key LED To return to the call on multi-hold: C A L L H O L D x x x x x • Press the lit key (see Note 2) or dial #171 HOLD The held calls are returned in "First in / First Out"...

  • Page 73: Hot Line

    Display Message Hot Line: Delayed Upon lifting your handset you will receive an internal dial tone. However, if you do not dial a number within a system-wide defined time-out your telephone will automatically be routed to a pre-defined destination. This feature cannot be defined at your telephone, but is typically defined by the attendant.

  • Page 74: Immediate

    Display Message Hot Line: Immediate Immediately upon lifting your handset your telephone may be automatically routed to a pre-defined destination. This feature cannot be defined at your telephone, but is typically defined by the attendant. In addition the attendant can cancel the feature or set up Hot Line Immediate for other destinations. To activate Hot Line Immediate (when defined at your telephone): •...

  • Page 75: Idle Display - On/Off

    Idle Display - On/Off # 137 Display Message Key LED When in idle mode, the first line of the display shows the time, date and site xxxx - site name, up to 20 characters name and the second line indicates the name and station number where defined system-wide.

  • Page 76: Last Number Redial

    Last Number Redial or #143 Display Message The last number dialed is automatically stored in memory. To activate last number redial: • • • • Press REDIAL NO. (station name or #) For internal number • • • • Press LAST OUT (external line name or #) For external nubmer...

  • Page 77: Making Calls: External And Internal

    Display Message Making Calls: External and Internal Dialing can be accomplished in several ways, depending on what is most convenient for you. The following dialing methods can be used: – Immediately, without lifting the handset, begin dialing from the dial pad. –...
  • Page 78 Making Calls: External and Internal (cont.) Display Message To make external or network calls: • Dial outside line access code or press outside line key • Dial required external number OUT (external line name or #) • Press speed key (without dialing external number) DIAL (outside telephone #) •...
  • Page 79 Display Message Making Calls: External and Internal (cont.) 5) In certain systems the cost, or number of meter units, of the call COST $$$xxxxx.yy are displayed, after an external call terminates. This appears for a short while, or until another call is made or received, in the format COST $$$zzzzzzzz defined for your system.
  • Page 80 Display Message Making Calls: External and Internal (cont.) 6) On external calls routed via an ISDN trunk, call messages are displayed (i.e. connection status, call fail etc.). NO B.C.: If the Bearer Capability of the trunk or dial service you are NO B.C.

  • Page 81: Malicious Call Trace On/Off

    Display Message Key LED Malicious Call Trace on/off #1740 Details of incoming calls can be recorded using Malicious Call Trace. They are added to the record when your station rings even if you do not answer. The number of calls stored for your station is defined for your system, the default is 3 and the maximum 250.

  • Page 82: Malicious Call Trace Printout

    Display Message Key LED Malicious Call Trace Printout #1741 The malicious call trace prinout shows the calls traced for your station. The printout can be requested at any time from your station or from the Attendant. To print the malicious call trace record: •...

  • Page 83: Message

    Display Message Key LED Message: Answering #175 or #5 A message waiting can be indicated in one of the following ways: – Periodic display and muted ringing x = the number or name of the station that left the message –...

  • Page 84: Message, Answering

    Message: Answering (cont.) #175 or #5 Display Message Key LED To manually receive your message: • Press the lit key or dial feature code #175 call back C A L L x x x x x message: • Pressing either allows scrolling through the message list attendant...

  • Page 85: Leaving

    Message: Leaving Xfer 5, # 175 or #5 Display Message Messages can be left at either FlexSet or SLT stations with a message waiting lamp, at station groups, or at network numbers. When you try to leave a message at a station and receive a reorder tone, the station is probably not equipped with a message lamp.

  • Page 86: Cancellation

    Message: Cancellation #1440 Display Message The originator of a message can also cancel the message. To cancel a message: • Dial Message Cancellation code #1440 M S G C A N C E L • Dial station or network number •...

  • Page 87: Multilingual Display

    Multilingual Display #1328 Display Message You can select the language that will be shown on your FlexSet display. Up to four languages may be chosen, as defined system-wide. To select the preferred language: • Press L A N G U A G E - E N G L I S H or dial feature code #1328 MULTILNG DSPLY...

  • Page 88: Music On/Off

    Music On/Off #135 Display Message Key LED If your system is equipped with a music source, you may choose to listen to music through your telephone speaker, when the set is idle. Lifting the handset or receiving a call will automatically switch the music off. Music will return to your telephone when you hang up or ringing stops.

  • Page 89: Music Sources

    Music Sources #1329 Display Message Up to four sources of background music can be selected from your FlexSet. n = 0, 1, 2, 3 Music Source indication The various music sources are defined system-wide. To select a music source: • Press or dial feature code #1329 M U S I C N U M...

  • Page 90: Mute

    Mute #1320 Key LED During a conversation you may need to temporarily turn off the microphone in your telephone (handset and speakerphone). This will prevent the other party from hearing a portion of your conversation. The MUTE key is an on/off switch and can be pressed as many times as necessary.

  • Page 91: Name/Dial Number Display

    Name/Dial Number Display #128 When required, during a call or feature activation, the dial number can be briefly displayed instead of the name. This feature can be activated both on incoming and outgoing calls. To display the dial number: • Press NAME/ Number will flash on display.

  • Page 92: Night Answer (Central Bell/Una Pickup)

    Night Answer (Central Bell/UNA Pickup) #192 or 78, #180 or 77 Display Message Calls may be answered after the attendant leaves or when a central bell is ringing. x = Caller number or name Normally this feature is activated for incoming calls during the night answering period.

  • Page 93: Occ (Other Common Carrier)

    OCC (Other Common Carrier) #127 OCC is for users with rotary trunks and/or FlexSet defined with Auto Transfer. This feature allows you to send DTMF tones over a trunk in order to use various features and services such as OCC’s, answering machines, Voice Mail systems and any other service that requires DTMF tones.

  • Page 94: Page_Q

    Page_Q 7060-7069 Display Message Key LED You may place calls on a special hold (call park) by using the Page_Q dial number, and then either pick the call up at another station or page someone x = Parked station or trunk z = Page_Q number else to pick up the call.

  • Page 95: Paging, Receving

    Paging, Receiving: Auto-Answer #133 Display Message Key LED This feature provides you with the ability to define the way you can answer a voice page call, either handsfree or manually (see page 78). Essentially this feature is an intercom allowing persons to converse between stations. When set to automatic, conversation takes place immediately.

  • Page 96: Turning On/Off

    Paging, Receiving: Turning On/Off #134 Display Message Key LED This feature allows you to block your FlexSet from receiving private (intercom) and/or zoned voice pages through the speaker. Voice page can be turned on or off according to individual station needs. To allow your FlexSet to accept paging calls: •...

  • Page 97: Using

    Paging, Receiving: Using Display Message Paging can take place through the speaker, however, the feature can be turned on and off (see page 77) as required. Receiving page calls can be activated at your station when the set is either idle or during conversation. When paging is directed at your station the voice paging tone will be heard.

  • Page 98: Paging, Announcing

    Paging, Announcing: Public Address 7074-7079 Display Message Key LED When a public address system is attached to the Coral, a page may be made via a system station. The form below may be used to write in locations and their associated access codes. To page: x = public address number or name...

  • Page 99: Voice (To Single Flexset)

    Paging, Announcing: Voice (To Single FlexSet) Xfer 6, #191 or #3 Display Message Announcing voice page to a single FlexSet can be used, for example, as an intercom in order to converse between two stations, or as a simple pager. To voice page a single FlexSet that is either busy or does not answer: •...

  • Page 100: Zone (To Flexset Group)

    Paging, Announcing: Zone (To FlexSet Group) 7300-7309 Display Message Key LED You can page a preprogrammed group of FlexSets within a zone, area or dispersed within your company. Use the form on this page to write in the various paging zones or areas in your company and their associated access codes.

  • Page 101: Park

    Park #183 or 79 or #7 Display Message Key LED Allows you to put a call on hold at one station, and pick it up at another station. The party put on park can hear one of the following: music, reorder tone, busy tone or no sound at all as defined system-wide.
  • Page 102 Park (cont.) #183 or 79 or #7 Display Message Key LED To pick up a parked call from same station where call is parked: • Press the winking key at which the call is being parked • Press or dial Park Feature code #183 CALL PARK •...

  • Page 103: Passcode

    Passcode #179 Display Message Your telephone can be defined with a unique passcode known only to you. This passcode will allow you (if defined in your COS) to operate Phone CAUTION: Lock, Executive Privilege or COS Switchover. In addition, when required, Once a passcode has been defined, the your telephone passcode can easily be changed.

  • Page 104: Phone Dial Lock

    Display Message Key LED Phone Dial Lock #148 You can lock your telephone in order to prohibit unauthorized persons from dialing through your station, however, you can still answer incoming calls. After locking your station, you must unlock it in order to use the station again. To lock your telephone: •...

  • Page 105: Pickup: Group, Directed

    Pickup: Group, Directed #181 or 76, #180 or 77 Display Message You may answer other ringing telephones within the system. There are two x = caller number or name y = ringing phone number ways to do this: Group Pickup or Directed Pickup. Group Pickup: Allows you to pick up any telephone that rings within your pre-programmed pickup group, by dialing the Group Pickup feature code.

  • Page 106: Programming

    Programming: Programmable Keys #139 Display Message The FlexSet series come equipped with 4 system defined (fixed) keys in addition to the 24 or more (up to 144 with FlexSet 40B) user programmable keys. Fixed keys are preprogrammed during installation, and are the same for each FlexSet system-wide.
  • Page 107 Programming: Programmable Keys (cont.) #139 Display Message Key LED To check a key’s contents: • Press or dial #139 P R O G C O N T PROG K E Y C N T N T S x x x x •...
  • Page 108 Programming: Programmable Keys (cont.) # 139 Display Message Key LED To cancel a key: P R O G R A M PROG • • • • S E L E C T B U T T O N. Press or dial # 139 •...

  • Page 109: Possibilities

    Programming: Possibilities #139 Key Contents Key Description Procedure/Example Permits you to make or transfer a call to an extension or To program a DSS key for extension 4577: (Direct Station trunk by using a defined key, and provides a busy lamp Enter the program code #139, press the key you wish to program and Selection) indication for stations or trunks programmed under a DSS...

  • Page 110: Button Labeling

    Programming: Button Labeling DESI ä Labeling System is used to label the buttons on the FlexSet. Paper size: A4 DESI Plus is a user-friendly and powerful telephone designation strip program, which allows to use an office printer to quickly create labels Label Sheet Details FlexSet Model...
  • Page 111 Programming: Button Labeling (cont.) To print the multi-designation label: • Use DESI software to create layout of your multi-designation label (see previous page) • Enter the extensions assigned to the buttons on your FlexSet • Feed your printer with the label sheet •...
  • Page 112 Programming: Button Labeling (cont.) To place the telephone number: • Insert a pointed tool into the hole located on the plastic plate covering the blank telephone number, as shown in the picture • Lift upward to remove the plastic cover •...

  • Page 113: Boss Group Line Key

    Programming: Boss Group Line Key #126 Display Message Selected Key LED PROGRAM LINE KEY Each FlexSet in a Boss Group can be programmed with line keys. The use of n = line number programmed line keys assists in defining the various ways in which a Boss b = boss group number or name Group can answer incoming calls (see page 16 for explanation of Boss Group).

  • Page 114: Preference

    Programming: Preference #131 Display Message You can assign a preference priority to your FlexSet. This priority will inform the system as to which line, loop or trunk will be selected when you make a call (lift the handset, press the SPKR key, or dial a number on the dial pad).
  • Page 115 Programming: Preference (cont.) #131 Display Message To check list of priorities: • Press idle P R E F E R E N C E LOOP LINE • Dial Preference feature code #131 P R E F E R E N C E l o o p / l i n e / o u t s i d e •...

  • Page 116: Receiving Calls

    Receiving Calls Display Message Key LED xxxxx = Caller ID, name or number There are several ways in which you can answer incoming calls. – Lift the handset – Press the flashing SPKR button – Press a flashing key (DSS, Loop, Line, etc.) FLASHING x x x x x CALL (your #)

  • Page 117: Relay (Accessory)

    Relay (Accessory) 7086-7091 Display Message Key LED You can switch a relay on or off in order to activate certain external devices, such as external alarm, or electric lock. These devices are installed by your company. Use the form below to write down the types of external devices and their associated codes that are installed.

  • Page 118: Reminder

    Reminder #172 Display Message Key LED You can program your telephone to call you at a designated time, thereby reminding you of a scheduled event. If you do not answer, you will be HH = Hour recalled three more times, at one minute intervals, before the feature MM = Minutes cancels.
  • Page 119 Reminder (cont.) #172 Display Message Key LED To answer a Reminder ring: FLASHING R E M I N C A L L (your #) At the requested time your telephone will ring • Answer the call A N S W E R R E M I N •...

  • Page 120: Ring Adjustment

    Ring Adjustment #136 Display Message Ring adjustments allow you to define how the telephone will sound x = 0-15 ring volume level (MIN = 0 to MAX = 15) according to your personal preference. In addition it allows defining each y = 0-7 different cadences (MIN = 0 to MAX = 7) telephone in the room to ring differently in order to identify which telephone...

  • Page 121: Room Status

    Room Status 7026-7041 Display Message Key LED You may change any one of the 16 room status choices for your station. Use the following form to write in the various room statuses and related access codes available at your telephone. NOTE: This feature is applicable for Hotel/Motel use.

  • Page 122: Saved Number/Repeat Number

    Saved Number/Repeat Number #196 or #9 Display Message An outside number that you have dialed can be stored in memory and called later. A number can be saved during a conversation or when you hear a d = outside telephone number busy tone or when the dialed number is not answered.

  • Page 123: Security Line

    Security Line #177 Display Message Key LED This feature ensures that Break-In cannot be accomplished by another station. When Security is applied, Call Waiting tones and Break-In from other stations will be blocked. When Security is on, a caller who tries to break into your station will receive a reorder tone.

  • Page 124: Series Call

    Series Call #195 Display Message Key LED The system allows you to mark a call before you transfer to a third party. This causes the call to return to you after the third party hangs up. A Series Call can only be marked while engaged in conversation. To mark a call as a Series Call: •...

  • Page 125: Silent Monitor

    Silent Monitor Xfer 9, #1981 Display Message This feature enables an authorized user to monitor any system port, station, trunk, etc. (except data and conference) in any state, without audio or visual warning to the monitored party. Silent Monitor can be activated while attempting to call a busy or no answer destination.

  • Page 126: Speakerphone/Headset

    Speakerphone/Headset #120, #1323 Your FlexSet is equipped with a speaker. The FlexSet is also equipped to operate Note: Microphone is not available for FlexSet 120L as a speakerphone, which enables you to converse without lifting the handset. Pressing the speakerphone (SPKR) key will automatically switch on the sensitive microphone and speaker, enabling handsfree conversations with handset remaining on its cradle.
  • Page 127 Speakerphone/Headset (cont.) #120, #1323 When FlexSet is programmed for SPKR On/Off key: • When using headset (or handset is off cradle): When your FlexSet is equipped with a headset and the key is defined with the On/Off SPKR option, you can answer and disconnect calls by pressing the key.

  • Page 128: Speed Dialing

    Speed Dialing: Programming Private Library #193 Display Message Key LED You may be allowed to program or update your telephone with your own x = outside line access code private (personal) Speed Dial directory. This directory of speed dial a = library number numbers can be accessed only at your station line.

  • Page 129: Programming Private Library

    Speed Dialing: Programming Private Library (cont.) #193 Display Message Key LED To delete a single number from memory: • Dial PRIVATE SPEED CALL access code #193 P R I V A T L I B R A R I E S •...
  • Page 130 Speed Dialing: Programming Private Library (cont.) #193 The following table defines the special codes that may be used as part of the outside telephone number. Table of Special Dial Codes CODES DESCRIPTION Used to delay dialing by X seconds ( X = 1 to 9) Stop dial (end of outside number) Outpulsing wait period during which user is able to dial any number of digits All digits following will be Dial Pulse...

  • Page 131: Using Private And Public Libraries

    Speed Dialing: Using Private and Public Libraries Display Message Dialing a number through your Private Library or system Public Library is x = outside line access code basically the same, therefore the process is described generally for both a = library number or name dialing systems.

  • Page 132: Split Call

    Split Call #1321, #1322 Split call allows you to alternate between two other parties, by pressing keys defined as Exclude Source and Exclude Destination. The feature also allows 3-way conversation by merely pressing one of the keys, Exclude Source or Exclude Destination, when the key is steadily lit.
  • Page 133 Split Call (cont.) #1321, #1322 Display Message Key LED To activate Split Call on conversation: EXCL EXCL A N S W E R (source # ) • Press SRCE DEST XFER FLASH A N S W E R (destination # ) •...

  • Page 134: Stop Dial

    Stop Dial # or #1300 Stop Dial accelerates sending your call to the external destination or network number. This feature enables you to tell the system when dialing out on trunks has been completed. You can send a signal to the system indicating the end of a stream of dialed digits.
  • Page 135 Transfer (Xfer) #122 Display Message You can transfer both internal and external calls to other users within your system or outside it. A call can be screened or unscreened. Transfer routes a call you received to an idle station. It can also link a call you held to other ports. When Auto transfer is defined at your station, dialing a number will automatically transfer that number.
  • Page 136 Transfer (cont.) #122 Display Message Unscreened Transfer: Hear ringback or busy tone • Press or hang up to transfer call SPKR When transfer is not completed When an unscreened call is either busy or unanswered, the call will automatically return to you after a system-wide time-out period. Should the station remain unanswered (NANS) you will receive the following N A N S x x x x x...

  • Page 137: Transfer (Xfer)

    Transfer (cont.) #122 To transfer a held call: Typically,use transfer of a held call to connect an incoming call to the held party, such as when you have to locate someone for a caller. • Dial a number or receive a call while the first call is in hold •...

  • Page 138: Waiting Calls Display

    Waiting Calls Display #1325 Display Message This feature provides you with the ability to view the number of calls nn = Number of waiting calls waiting for you. To view the amount of waiting calls while in conversation: • Press W A I T I N G CALLS WAIT...

  • Page 139: Waiting Calls Receiving

    Waiting Calls Receiving Display Message The presence of the waiting call tone or voice paging tone or muted ring indicates that another call is waiting for you to answer. When you hear this tone or the second row displays any of the special call waiting messages, you know that a call is waiting and you have the following choices: x = Caller's number or caller's name •...

  • Page 140: Wakeup

    Display Message Key LED Wakeup #173 You can program your telephone to call you at a designated time. If you do not answer you will be called three times more, at one minute intervals, HH = Hour before the feature cancels. In some systems if you do not answer by the third MM = Minutes ring, the wakeup call will be routed to the attendant and a wakeup report pm or am...
  • Page 141 Display Message Key LED Wakeup (cont.) #173 To answer a Wakeup call: Your telephone will ring at the requested time. On answering the call, you FLASHING will hear either a recorded message, music or the distinctive dial tone. If W A K E C A L L (your #) you hear music or the distinctive dial tone, •...

  • Page 142: Whisper Page Activation

    Whisper Page Activation #1744 Display Message Key LED This feature allows an authorized user to break into an ongoing call, without actually interfering, by whispering to one of the conversing parties. Whisper tone, in and out, is heard by the side whispered to. The second party engaged in the conversation hears neither tone, nor the whisper.

  • Page 143: Whisper Page, Receiving

    Whisper Page, Receiving Display Message Key LED This feature allows the user engaged in a conversation to receive a message whispered by another station. The user engaged in the conversation keeps hearing the second conversing party and hears the whisperer in lowered volume.
  • Page 144 Whisper Page, Receiving (cont.) Display Message Key LED To put the second party on hold and talk privately to the whisperer: • Ask the party you are conversing with to hold on • Press the flashing DSS key pre-programmed with the whisperer dial A N S W E R (whisperer #/name) number (or the flasing second LOOP key).

  • Page 145: Whisper Page: Turning On/Off

    Whisper Page, Receiving: Turning On/Off #1745 Display Message Key LED This feature allows you to block your FlexSet from receiving whisper page. DND Whisper Page can be turned on or off according to individual station needs. If you invoke DND Whisper while in conversation, the feature will be active for the duration of that conversation only.

  • Page 146: Appendix A - Glossary

    A p p e n d i x A - G l o s s a r y A series of digits which must be dialed or keyed in order to gain access to an outside line Access Code Number or a Coral FlexiCom feature.
  • Page 147 A p p e n d i x A - G l o s s a r y ( c o n t . ) Permits you to make or transfer a call to an extension by using a defined key. DSS can Direct Station Selection (DSS) also be used on all accessible system ports.
  • Page 148 Provides access to a device, station or trunk from within the system. Port Peripheral Expansion Module for FlexSet 280, 280D, models, enables the following: Additional distance between FlexSet and the main cabinet, by providing an external power supply input, Connecting up to three FlexSet 40B units, Additional listen only headset/handset/tape recorder connection.
  • Page 149 A p p e n d i x A - G l o s s a r y ( c o n t . ) A predetermined period of time allowed to complete a specific function. If the function Time-Out is not completed, for example dialing, the caller is dropped and the exchange equipment freed for other users.

  • Page 150: Appendix B - Tones

    A p p e n d i x B - To n e s Tones are audible signals of various frequencies that give information about the status of calls and features. While using the Coral system, many different tones will be heard. These tones may vary for different locations as each system is customized during installation.
  • Page 151 A p p e n d i x B - T o n e s (cont.) Inside Dial Tone After off-hooking (lifting your handset from idle) or pressing speakerphone (SPKR) key. Key Click When defined for the FlexSet, a tone heard when pressing a number on the dial pad. Outside Dial Tone When connected to an external (trunk) line.
  • Page 152 A p p e n d i x C - L E D I n d i c a t i o n s LED indications visually show the state of certain features. LEDs typically indicate that a feature is either activated (steady on) or is pending further commands or needs additional information (flashing).

  • Page 153: Appendix D - Isdn Cause Numbers

    A p p e n d i x D - I S D N C a u s e N u m b e r s CODE MEANING ACTION CODE MEANING ACTION 1 unallocated (unassigned) number check number and 34 no circuit/channel available call later * call again * 38 network out of order...
  • Page 154 A p p e n d i x D - I S D N C a u s e N u m b e r s CODE MEANING ACTION CODE MEANING ACTION 66 channel type not implemented notify system manager 91 invalid transit network selection notify system manager 69 requested facility not implemented notify system manager...

This manual is also suitable for:

Flexset 280dFlexset 120Flexset 120dFlexset 120l