Troubleshooting; Playback - Pioneer BDP 320 - Blu-Ray Disc Player Operating Instructions Manual

Do not glue paper or put stickers onto the disc, or use a
pencil, ball-point pen or other sharp-tipped writing
instrument. These could all damage the disc.
 Storing discs
Always store discs in their cases, and place the cases
vertically, avoiding places exposed to high temperature or
humidity, direct sunlight or extremely low temperatures.
Be sure to read the cautions included with the disc.
 Cleaning discs
It may not be possible to play the disc if there are
fingerprints or dust on it. In this case, using a cleaning
cloth, etc., to wipe the disc gently from the center toward
the outer edge. Do not use a dirty cleaning cloth.

Troubleshooting

Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this
component, check the points below. Sometimes the trouble may lie in another component. Inspect the other
components and electrical appliances being used. If the trouble cannot be rectified after checking the items below,
please contact customer services. In the US, call Toll Free (800) 421-1404. (Telephone lines are open Monday through
Friday 6:00 AM to 4:30 PM (Pacific Time).) In Canada, call Local (905) 479-4411, or Long distance +1(877) 283-5901.
(Telephone lines are open Monday through Friday 9:00 AM to 5:30 PM (EST).)

Playback

Problem
• Disc does not play.
• Disc tray opens
automatically.
Check
Is the disc one that is
playable on this player?
Is the file one that is playable
on this player?
Is the disc scratched?
Is the disc dirty?
Is there a piece of paper or
sticker attached to the disc?
Is the disc properly set in the
disc tray?
Is the region number correct? See About region numbers on page 10 for the region numbers of discs
Do not use benzene, thinner or other volatile chemicals.
Also do not use record spray or antistatic agents.
For tough dirt, apply some water to a soft cloth, wring out
thoroughly, wipe off the dirt, then wipe off the moisture
with a dry cloth.
 Specially shaped discs
Specially shaped discs (heart-shaped, hexagonal, etc.)
cannot be used on this player. Never use such discs, as
they will damage the player.
 Condensation on discs
If the disc is moved suddenly from a cold place into a
warm room (in winter, for example), water droplets
(condensation) may form on the disc surface. Discs will
not play properly if there is condensation on them.
Carefully wipe off the water droplets from the disc surface
before using the disc.
Remedy
Check whether the disc is one that can be played on this player
(page 8).
• Check whether the file is one that can be played on this player
(page 10).
• Check whether or not the file is damaged.
It may not be possible to play scratched discs.
Clean the disc (above).
The disc may be warped and unplayable.
• Set the disc with the printed side facing up.
• Set the disc properly in the depression in the disc tray.
that can be played on this player.
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