D-Link DWL-520 Manual page 21

Troubleshooting
2. I cannot connect to the access point or the wireless router.
• Make sure that the SSID on the DWL-520+ PCI adapter is exactly the
same as the SSID on the Access Point or wireless router.
• Move the DWL-650+ and the Access Point or the Wireless Router
into the same room and then test the wireless connection.
• Disable all security settings. (WEP, MAC Address Control, AES)
• Make sure that the AP/wireless router is not locked down to a
different frequency.
• Turn off your Access Point and the computer with the DWL-520+.
Turn on the Access Point, and then turn on the computer with the
DWL-520+.
• Refresh the DWL-520+ AirPlus Utility.
3. The DWL-520+ Power and Link lights are not on.
• Check to see if the DWL-520+ PCI adapter is firmly inserted into a
PCI slot.
4. I forgot my Encryption key.
• Reset the Access Point to its factory default settings and restore the
DWL-520+ Wireless PCI Adapter to the factory default settings. (The
default settings are listed in Ch.5: Using the Configuration Utility in
this manual.)
5. The computer does not recognize the DWL-520+ Wireless Adapter.
• Make sure that the DWL-520+ Wireless Adapter is properly seated in
the computer's PCI slot.
• If Windows does not detect the hardware upon insertion of the
adapter, make sure to completely remove drivers that were
previously loaded. To remove the drivers, do the following:
A. Under Tools> select Folder Options...> select View >
B. Uncheck Hide extension for known file types > click on
under Hidden files and folders > select Show hidden
files and folders
Apply
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