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Frequently asked questions
1. What is the recommended configuration to install the Dell WH1022 headset?
Windows 7 64-bit or newer
One USB 2.0 type-A port
2. How do I know if my headset is on?
The Dell WH1022 headset has a status-LED on the controller that stays on (green light) when
the headset is in use. The status-LED behavior is as follows:
Headset is on - Status LED is solid green
Headset is off - No light
3. Can I use the Dell WH1022 headset without the controller?
Yes, you can directly plug-in the 3.5 mm audio jack to any device with 3.5 mm port.
4. Can I use the controller with other earphones?
Yes, if your earphones have 3.5 mm audio jack (CTIA), you can plug into the controller and
connect it to a computer.
5.
How to handle and maximize product shelf life?
Proper Adjustment: When adjusting the size or fit of the headset, do so with care and
avoid applying excessive pressure or pulling forcefully on the extender.
Stretch the Headband: If your headphones are new, they might be a bit stiff and exert too
much clamping force. Gently stretching (max 260 mm) the headset to help reduce this force.
Or when not in use, place the headset on another object that is slightly larger than your
head. It can help to gradually reduce the clamping force over time.
Avoid Dropping: Be cautious not to drop the headset. Place the headset on a secure
surface when not in use and avoid placing heavy objects on top of it.
Transport Safely: When traveling with the headset, it is recommended to use a protective
case or bag. It helps safeguard the headset from impact, scratches, and other potential
damage during transportation.
Cable Management: Take care when handling the headset' cables. Avoid bending them
excessively or twisting them tightly, as it can strain the connectors and potentially lead to
damage. Handle the cables gently and avoid tugging or pulling them forcefully.
Storage: When not in use, store the headset in a clean and dry environment. Keep it away
from extreme temperatures, humidity, or direct sunlight, as these conditions can affect its
performance and durability.
CAUTION:
Applying excessive force to extend the headset beyond 260 mm may result
in damage or breakage.
Frequently asked questions
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