BIXOLON XQ-840II Series User Manual
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BIXOLON XQ-840II Series User Manual

BIXOLON XQ-840II Series User Manual

Thermal label printer
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User's Manual
XQ-840II Series
Thermal Label Printer
Ver. 1.00
www.bixolon.com

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Summary of Contents for BIXOLON XQ-840II Series

  • Page 1 User’s Manual XQ-840II Series Thermal Label Printer Ver. 1.00 www.bixolon.com...

  • Page 2: Copyright

    It is strictly prohibited to copy, store, and transmit the whole or any part of the manual and any property of the product without the prior written approval of BIXOLON Co., Ltd. The information contained herein is designed only for use with this BIXOLON product.
  • Page 3 XQ-840II Series Precautions for Using the Tablet The product may overheat due to adjacent factors under the following circumstances. Such overheating may shorten battery life, damage the product, or cause a fire, be careful. • Do not keep the product at too high or too low a temperature.
  • Page 4 XQ-840II Series Warning Hazardous moving parts Keep fingers and other body parts away Pull the print head lever can be stop all moving parts. IEC 60417-6057 (2011-05) for other moving parts. Mise en garde Les appareils électroniques, tels que les imprimantes, risquent d'être endommagés par l'électricité...
  • Page 5 XQ-840II Series Compliance information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 6 XQ-840II Series Waste Electrical and Electric Equipment (WEEE) This marking shown on the product or its literature, indicates that is should not be disposed with other household wastes at the end of its working life, To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources.

  • Page 7: Warning & Caution

    Do not connect multiple products to one Use only authentic products from BIXOLON. The company will not provide single power outlet. Do not connect the product to a loose power outlet.
  • Page 8 If there is a problem with the Do not let any foreign substances product, please contact the place of enter the product. Do not place heavy purchase. In addition, Bixolon objects, liquids, or metals on the product. It may start a fire. website (http://www.bixolon.com) It may damage the product.

  • Page 9: Table Of Contents

    XQ-840II Series Table of Contents Copyright ..................................2 WARNING & CAUTION ..............................7 Manual Introduction ..............................11 Printer Introduction ..............................12 1. Content Confirmation ............................13 2. Product Part Names ............................. 14 2-1 Printer Part Names ..................................14 2-2 Button & LED ....................................16 2-2-1 Button Operations ................................
  • Page 10 XQ-840II Series 5-11 When Using Fan-fold Maida ..............................37 5-12 Auto Cutter (Option) ................................. 39 6. Maintenance ................................40 6-1 Cleaning Head ....................................40 6-2 Replacing Roller ..................................... 41 6-3 Cleaning Sensors, Roller or/and media Path ........................42 7. Specifications ................................. 43 7-1 Printer Specifications ..................................

  • Page 11: Manual Introduction

    This manual provides information on printing custom Label and Template. 3. Food Safety Label App Manual This manual provides information on printing MRD(Made Ready Discard) Label. 4. Bixolon Utility Manual This manual provides information on the usage of application for function selection of this product, operating condition modification, etc.

  • Page 12: Printer Introduction

    XQ-840II Series Printer Introduction The XQ-840II series is an all-in-one product that combines tablets and printers. Not only can it be used alone, it can also be printed and controlled by connecting HOST equipment such as computers. The main features of the printer are as follows 1.

  • Page 13: Content Confirmation

    XQ-840II Series 1. Content Confirmation - If there is any part missing, please contact the place of purchase. - The actual part may look different from the image. Product Basic Components Power Cord AC/DC Adapter Quick Manual Ver. 1.00 - 13 -...

  • Page 14: Product Part Names

    XQ-840II Series 2. Product Part Names 2-1 Printer Part Names Tablet Camera Tablet Charging LED Tablet Power Button Pause Button Feed/Cancel Button Cover Lever Printer Head Media Cover Sensor Cover Release Button (only for Wall Mount Media Guide Model) Media Holder Cover STD Ver.
  • Page 15 XQ-840II Series Fan-Fold Media Cover Printer Power Switch Power Port Printer USB B-Type Tablet USB A-Type Ver. 1.00 - 15 -...

  • Page 16: Button & Led

    XQ-840II Series 2-2 Button & LED Pause Button LED 1 LED 2 Feed/Cancel Button 2-2-1 Button Operations Printer Button state Operation procedure Printer operation mode Feed/ before Pause Cancel operation Apply power while pressing the button Power OFF Press (Hold the button until the Self-test Printing Mode.

  • Page 17: Led Indicator For Various Printer Statuses

    XQ-840II Series 2-2-2 LED Indicator For Various Printer Statuses LED 1 LED 2 Printer Operation Status Color Status Color Color Green Green Print Ready Mode Ready Mode Green Blink Print Cancel Mode Wait For Button Input Print Is Paused Green...

  • Page 18: Installation & Usage

    XQ-840II Series 3. Installation & Usage 3-1 Printer Installation Placings • Install the printer in a location that meets the following conditions. - Allow sufficient space around the printer for proper ventilation. - Do not place objects close to the back or bottom of the printer, which may hinder the air circulation.

  • Page 19: Power Connection

    XQ-840II Series 3-2 Power Connection • Connect power to the printer as shown below. Tablet Power Button Printer Power AC/DC Adapter Power Cord 1) Turn off the printer power switch. 2) Check to see that the AC/DC adapter voltage matches that of the power source.
  • Page 20 XQ-840II Series - Only use a power supply provided by BIXOLON. BIXOLON shall bear no responsibility for damage caused by using a third-party power supply. - Check the power supply’s label to check its electronic specs. - For the safety of people and equipment, please use the appropriate power cord for your country or region.

  • Page 21: Interface

    XQ-840II Series 3-3 Interface • The product supports the following interfaces. Bluetooth, Wi-Fi (Tablet) USB A-Type (USB HOST for tablet) USB B-Type (Printer) Tablet USB A-Type Printer USB B-Type 1) Turn off the printer. 2) Connect the USB HOST and USB cable to port to be used.

  • Page 22: Media Installation

    XQ-840II Series 3-4 Media Installation 1) Pull the cover levers on both sides 2) Spread the media holder and insert of the media cover and open media as shown. the media cover. Media Cover Cover Lever Media Holder 3) Feed the media between the Media Guide and Media Holder Guide on both side.
  • Page 23 XQ-840II Series 4) After Installation the media, lift the media and manually set the sensor(Black- Mark & Notch Sensor) to the correct position Black Mark & Notch Sensor - When opening or closing the cover, be careful not to pinch Your fingers.

  • Page 24: Self-Test

    XQ-840II Series 4. Self-test The self-test checks whether the printer has any problems. (Remove the printed label from peeler before using the self-test if using the printer’s label peeler option.) The self-test checks the following; 1) Make sure that the media roll has been installed properly.

  • Page 25: Detailed Features

    XQ-840II Series 5. Detailed Features 5-1 Stand-alone Configuration Mode • Various modes can be executed using buttons and LED only. 5-1-1 Start Stand-alone Configuration Mode and execute each function 1) The Pause button( ) is pressed for two seconds while in print ready mode.

  • Page 26: Pause/Cancel

    XQ-840II Series 5-2 Pause/Cancel During multiple-page print jobs, the Pause( ) and Feed/Cancel button( ) can • be used to temporarily cease printing and cancel the print job altogether, respectively. Pause Button LED 1 LED 2 Feed/Cancel Button 5-2-1 Pause/Resume Function...

  • Page 27: Print Cancellation

    XQ-840II Series 5-2-2 Print Cancellation 1) During printing and/or pause mode, pressing the Feed/Cancel( ) button enters the print cancellation mode. 2) The following processes occur in the print cancellation mode. - All media printing cancelled - All data received in the printer communications buffer deleted.

  • Page 28: Media Calibration

    In this case, run Auto Calibration function so that the printer can recognize the gap. BIXOLON printer provides various media calibration methods in order to accommodate various special media types.

  • Page 29: How To Perform Media Calibration

    XQ-840II Series 5-3-3 How To Perform Media Calibration • The following three methods of media calibration can be used depending on the conditions. - Smart Media Detection - Gap Sensor Auto Calibration Mode - Black Mark Sensor Auto Calibration Mode •...

  • Page 30: Smart Media Detection

    XQ-840II Series 5-4 Smart Media Detection • Media with gap and black mark can be identified without separate settings. • 3~5 pages of media will be used depending on the type of media. • Smart Media Detection function is executed in the followings cases - When the printer is installed first time, it is executed through Feed/Cancel button( or print command.

  • Page 31: B/M Sensor Auto Calibration Mode

    XQ-840II Series 5-6 B/M Sensor Auto Calibration Mode • Black mark sensor auto calibration mode is used when the printer does not detect a black mark on the media correctly. Generally a printer is set to detect most types of black mark but sometimes it fails to detect and keep feeding the media without a stop when special media used.

  • Page 32: Factory Reset

    XQ-840II Series 5-8 Factory Reset • This function is used to factory reset the printer settings. 1) Make sure that media roll has been installed properly. 2) Use stand-alone configuration mode, sequence number 3 (refer to 5-1 Stand-alone Configuration Mode) to reset the printer to Factory default and execute Smart Media Detection.

  • Page 33: Print Standby Mode

    XQ-840II Series 5-9 Print Standby Mode 5-9-1 About Print Standby Mode • The printed area may become out of range of media if the media is not in the accurate printing position when the cover is opened and closed. • The printer is put into print standby mode instead of print ready mode when the cover is closed in order to prevent this problem, and it waits for user input.

  • Page 34: Media Installation Method Of Peeler(Option) Model

    XQ-840II Series 5-10 Media Installation Method of Peeler(Option) Model • Use a peeler to automatically separate the printed media from the liner. For peeler model, install media in the following ways: 1) Open the media cover. 2) Open the peeler cover.
  • Page 35 XQ-840II Series 3) Set the peeler switch ‘ON’ position and check to LED has turned on. Peeler Switch 4) Remove the one label and insert the liner through the slot. Remove Liner Ver. 1.00 - 35 -...
  • Page 36 XQ-840II Series 5) Close the peeler cover until a click sound is heard. ( X ) ( O ) 6) Close the media cover until a click sound is heard. - When opening or closing the cover, be careful not to pinch your fingers.

  • Page 37: When Using Fan-Fold Maida

    XQ-840II Series 5-11 When Using Fan-fold Maida • Supplying fan-fold media to the printer externally is done as follows. 1) Remove the rear media supply cover on the back side of the printer with a knife or other cutting instrument.
  • Page 38 XQ-840II Series 3) Adjust media holders to the media width by pressing the fix lever. Media Holder Fix Lever - Take care not to injure the hands and/or any other part of the body when performing this step. - Do not open the print cover while the printer is operating, otherwise the printer may be damaged.

  • Page 39: Auto Cutter (Option)

    Auto-Cutter can be controlled by Command, Utility and Driver. ※ The media installation method is the same as media with no auto cutter. Please refer to Bixolon Command, Utility, Driver Manual for more information. - When opening or closing the cover, be careful not to pinch your fingers.

  • Page 40: Maintenance

    XQ-840II Series 6. Maintenance Printing quality might be degraded by dust, foreign substance, adhesive substance, or other pollution materials stuck in the printer head or inside the printer. When dirty, clean the print head as follows 6-1 Cleaning Head 1) Open the media cover and then remove adhesive foreign substances or other pollution materials with the cloth or cotton swab soaked in alcohol for medical.

  • Page 41: Replacing Roller

    XQ-840II Series 6-2 Replacing Roller 1) Open the media cover and remove the media. 2) Pull the roller holders and separate the roller assembly. Roller Holder Roller Assembly 3) Assemble new roller assembly in reverse order. - Make sure to turn the printer power off prior to cleaning.

  • Page 42: Cleaning Sensors, Roller Or/And Media Path

    XQ-840II Series 6-3 Cleaning Sensors, Roller or/and media Path 1) Open the media cover and remove the media. 2) Remove any dust or foreign substance using dry cloth or cotton swab. 3) Soak the cloth or cotton swab in alcohol for medical use and use it to remove adhesive foreign substances or other pollution materials.

  • Page 43: Specifications

    XQ-840II Series 7. Specifications 7-1 Printer Specifications Item Description Printing Method Direct Thermal Printing XQ-840II: 203 dpi (8 dot/mm) Dot Density XQ-843II: 300 dpi (11.8 dot/mm) XQ-840II: Max. 108 mm (Max. 4.25”) Printer Printing Width XQ-843II: Max. 105.7 mm (Max. 4.16”) XQ-840II: Max.
  • Page 44 XQ-840II Series Revision History Rev. Date Description 1.00 01-02-2024 Ver. 1.00 - 44 -...

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