3
Troubleshooting
Basic troubleshooting
Problem
Printer does not
power on
Printer not detected
Wireless connectivity
12
Some problems can be resolved quickly by power cycling the
printer: Turn off your printer. Wait five seconds. Turn on the
printer.
Use the following information to help troubleshoot problems
with your printer.
• Make sure you are using the power cord that came with your
printer.
• Make sure the power cord is connected to the AC adapter, it
is plugged into an outlet or power strip, and that the LED on
the AC adapter is lit.
• Make sure that your printer is plugged in and turned on.
• If you are using a USB cable, make sure that:
–
it is a USB 2.0 high-speed cable.
– it is connected to both your printer and your computer.
–
you restart the computer if the USB cable was
disconnected from the printer then reconnected, or if
power to the printer was interrupted.
• If you are using a wireless connection, make sure that:
– the printer is connected to your wireless network.
To check:
a. On the printer, press Home.
b. Press
OK.
c. Press
then press OK.
Make sure that the Active Connection Type is WiFi,
and that the IP Address is not zeros.
–
your router is transmitting data.
–
the firewall (excluding WINDOWS Firewall) is allowing
the services needed for your printer.
For more information, go to
www.kodak.com/go/inkjetnetworking.
For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking.
www.kodak.com/go/aiosupport
Possible Solutions
to select Network Settings, then press
to select View Network Configuration,