Table of Contents
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Troubleshooting
Problem
When viewing
pictures on the
camera, an image
of a question mark
in a cloudy sky
appears instead of
a picture:
USB connection to computer
Problem
Computer does not
communicate with
the camera
Pictures and videos do not
transfer to computer
81
Possible causes and/or solutions
■
If the image appears while browsing pictures on KODAK EASYSHARE
Gallery, either:
– The file on the Gallery is a video file. Viewing Gallery videos from
your camera is not supported. View Gallery videos from your
computer instead.
– The image data is not accessible from your camera. View the file
on your computer instead.
■
If the image frequently appears when connected to a Wi-Fi wireless
network, it may indicate a weak Wi-Fi signal. Move closer to the
Wi-Fi access point to improve the signal strength.
■
The image on your camera is a file format other than jpeg (.jpg) and
cannot be displayed.
Possible causes and/or solutions
■
Turn on the camera
■
Turn on, or "wake-up" the computer.
■
Insert a charged battery
■
Make sure the USB cable is securely connected on the camera
and the computer port
■
Make sure that EasyShare software is installed
■
Click the Help button in the EasyShare software.
(page
4).
(page
3).
(page
59).
www.kodak.com/go/support
(page
58).
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