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PayFacto PAX IM30 Installation And Configuration Manual

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December, 2023

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Summary of Contents for PayFacto PAX IM30

  • Page 1: Pax Im30

          December, 2023...

  • Page 2: Table Of Contents

    PAX IM30 Configuration and Installation   PAX IM30........................1 Installation and Configuration Guide ................1 ............................1 Introduction ......................3 Terminal Overview ....................4 IM30 Terminal Overview ....................4 Terminal Hardware ......................4 IM30 Communication Ports ....................5 Terminal Setup and Configuration................6 Prerequisite........................6 Connect the Power Cable ....................6 Power On the Terminal....................7...

  • Page 3: Introduction

    PAX IM30 Configuration and Installation   The PAX IM30 unattended payment terminal is perfect for self-service retail applications. This setup guide describes the following topics: • IM30 Terminal Overview • Terminal Hardware • IM30 Communication Ports • Initial terminal configuration ◦...

  • Page 4: Terminal Overview

    This document will introduce you to your payment terminal as well as guide you through the process of preparing and configuring it in order to quickly begin processing payments. Your PAX IM30 payment processing terminal comes with the following: Payment terminal...

  • Page 5: Im30 Communication Ports

    PAX IM30 Configuration and Installation Front-facing camera (not used) Color touchscreen / Contactless payment reader Magnetic stripe reader Chip card reader Barcode scanner (not used) SIM card module Communication ports   IM30 Communication Ports There are multiple communication ports on the back of the terminal. The port you use depend on the type of vending device you are connecting the terminal to.

  • Page 6: Terminal Setup And Configuration

    PAX Store account is typically done as part of deployment prior to delivery to the merchant. If the terminal is not configured in the PAX Store, you will be unable to complete the entire configuration process. Power down the terminal, contact PayFacto, and have the terminal serial number available. Connect the Power Cable Before you can connect the terminal to a vending device, you must connect the power cable, configure the network connections, and configure the software. To access the terminal’s configuration, you must first ...

  • Page 7: Power On The Terminal

    PAX IM30 Configuration and Installation The terminal powers on, Android starts, and displays the terminal’s main screen. Power On the Terminal The terminal does not have a dedicated power on/off button; it turns on automatically when you connect it to an AC power source and turns off when disconnected from a power source.

  • Page 8: Configuring The Terminal Network Connections

    PAX IM30 Configuration and Installation If the selected language does not appear automatically, you can drag the language to the top of the list. Configuring the Terminal Network Connections The IM30 unattended payment processing terminal requires network access to communicate with the payment server and process transactions.

  • Page 9: Configuring The Terminal Mobile Network Connection

    If you plan to use the terminal without connecting to a Wi-Fi network, you need to install the mobile SIM card, provided by PayFacto or your mobile communications provider. The terminal uses the micro SIM card format. Configuring the mobile network consists of: •...
  • Page 10 PAX IM30 Configuration and Installation Locate the SIM slot on the long side of the module. Insert the SIM card as illustrated (clipped corner at the top right). Re-install the card slot module and tighten (turn to the right) the screw using a small Phillips screwdriver to secure the module to the terminal.

  • Page 11: Configuring The Apn Information

      Configuring the APN Information When you receive a SIM card from PayFacto, you need to create and configure the Access Point Name (APN) information. The APN settings allow the terminal to connect to the PayFacto payment server.  ...

  • Page 12: Configuring The Terminal Ethernet Connection

    PAX IM30 Configuration and Installation Touch the checkmark icon  on the keypad when you are done and touch OK. On the Settings page, in the Wireless & networks section, touch More. On the Wireless & networks page, touch Cellular networks. On the Cellular network settings page, touch Access Point Names. Click the New APN icon to create a new access point.
  • Page 13 PAX IM30 Configuration and Installation On the Settings page, in the Wireless & networks section, touch Ethernet. If Ethernet is Off, touch the toggle to turn it on.  After you toggle Ethernet to On (or if Ethernet is already on) and you connect an Ethernet cable to the terminal, the network settings should appear automatically.

  • Page 14: Terminal Activation

    After configuring the terminal’s network connection, you need to start the PayFacto payment application to complete the remaining steps. Terminal activation requires you to input a One Time Passcode (OTP) that PayFacto sends to the email address or telephone number registered to your account.
  • Page 15 TID on the label on the back of your terminal. The TID will not appear on your terminal screen after you complete the activation process. IMPORTANT! If the TID does not match, call PayFacto immediately. Touch anywhere on the screen to begin the activation process.
  • Page 16 PAX IM30 Configuration and Installation If you select Email, look for a message from noreply@payfacto.com. After you receive the 6-digit activation code, use the on-screen keypad to enter the code on the terminal screen.  If you enter the code incorrectly, a red exclamation appears to indicate that the code is incorrect.  Re-enter the code, or touch Resend Code to obtain a new OTP.

  • Page 17: Set Passwords

    PAX IM30 Configuration and Installation After you enter the OTP correctly, the payment application displays the Set Administrative Password screen to configure your terminal passwords. Set Passwords To prevent unauthorized individuals from changing the terminal’s configuration, you need to set the  Administrator and Merchant passwords. These passwords restrict access to certain functions on the terminal.

  • Page 18: Terminal Installation And Maintenance

    To close the PayFacto payment application, touch the Exit icon. • To close the Gateway PayFacto application, press and hold the Welcome / Bonjour text for five (5) seconds, enter the Merchant password, touch OK, and then touch Exit Application.

  • Page 19: Connect Terminal To A Vending Device

    PAX IM30 Configuration and Installation Correctly Configured Unattended Mode Incorrectly Configured Unattended Mode Connect Terminal to a Vending Device Due to the many different vending devices available, this guide does not include specific physical installation instructions. General Installation Guidelines The following points are some general installation guidelines to consider: Copyright © 2023 PayFacto Inc.
  • Page 20 PAX IM30 Configuration and Installation • Use the supplied M4 nuts to secure the mounting bracket’s outermost openings to M4 screws on the inside wall of the vending device. • Prior to fitting the terminal in the vending device, securely connect the vending device’s digital I/O and MDB cables to the appropriate ports on the rear of the terminal.

  • Page 21: Post-Installation Maintenance

    • Insert the AC adapter’s MDB connector in the MDB-S port. • If it does not start automatically after you connect the AC power, touch the Gateway PayFacto icon on the main screen to start the application. • Refer to the PAX IM30 Quick Setup Guide (included in the box with the terminal) for general precautions and operational specifications.
  • Page 22 PAX IM30 Configuration and Installation The primary maintenance tasks that may be required after initial installation include: • Changing or configuring network connections • Changing the terminal's language settings To perform any of these tasks, you must: • Disconnect the power to the terminal; either by disconnecting the MDB-S connector from the back of the terminal or by disconnecting the AC adapter cord.

  • Page 23: Terminal Usage

    PAX IM30 Configuration and Installation   Terminal Usage Powering the Terminal On or Off The terminal powers on automatically when you connect it to a vending device’s MDB plug and the vending device is connected to an AC power supply. To power off the terminal, disconnect the MDB plug or the vending device’s AC power supply.
  • Page 24 PAX IM30 Configuration and Installation Swipe the card’s magnetic strip Tap the card for contactless payment Copyright © 2023 PayFacto Inc. Page 24 of 24...

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