Troubleshooting - Toshiba XM-6702B User Manual

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Toshiba XM-6702B CD-ROM User's Guide

Troubleshooting

Problem
Disc tray cannot be opened
Drive is not recognized by system
Drive is not recognized by system
during Boot process, but is recognized
by the Operating System (i.e. Win 3.1,
Win 95, Win 98, Win NT, etc.)
BUSY Indicator LED flashes slowly
BUSY Indicator LED is constantly ON
CD-ROM can not play a CD in the drive
or certain types of CD media (i.e. CD-
plus, etc.)
Solution
Check that there is power to CD-ROM
Use Emergency Eject instructions to open tray.
Is the CD-ROM drive connected properly? Are all cables
plugged in properly. (e.g. Power Cable, Interface Cable
and Audio Cables).
Are the drive configuration jumpers on the CD-ROM set
properly?
Is the CD-ROM software driver loaded? On a step-by-step
(F8) Boot of the system is the CD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no
valid CD-ROM drivers selected."). If not Contact Technical
Support.
Has the CD-ROM software driver been corrupted by a
virus. Run a Virus Scan program and repair if possible.
Contact Technical Support if the Virus renders the CD-
ROM software drivers not useable.
Is the CD-ROM software driver loaded? On a step-by-step
(F8) Boot of the system is the CD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no
valid CD-ROM drivers selected."). If not Contact Technical
Support.
Has the Windows CD-ROM software driver program been
corrupted by a virus. Run a Virus Scan program and
repair if possible. Contact Technical Support if the Virus
renders the software drivers not useable.
The disc may be dirty. Clean it with a soft damp cloth.
Avoid cleaning the disc using a circular motion. The disc
should be wiped in a radial direction. That is, from the
inner side outward.
The laser lens may have become cloudy or blocked by
particulate matter. Please contact Technical Support.
Possible Hardware Problem. Please contact Technical
Support.
Are the CD-ROM drivers loaded
Is the CD disc the correct format for the type of system
that you are using? (i.e. on a PC an ISO9660 IBM
compatible PC format as opposed to Apple/Mac HFS disc
or UNIX disc formats which will not function).
Do you have the correct software applications
program/drivers installed to run a CD disc?
Has the Windows CD-ROM software driver program been
corrupted by a virus. Run a Virus Scan program and
repair if possible. Contact Technical Support if the Virus
renders the software drivers not useable.