Follow These Steps - KitchenAid KEYL405W Use And Care Manual

For Service or Assistance
Follow These Steps
1. if your dryer should fail to
operate, review the following list
before calling your dealer. You
could save the cost of a service
call.
if your dryer does not run:
e Is the power supply cord plugged
into a live circuit with the proper
voltage?
e Is the door closed tightly?
e Have you checked your home's
main fuses or circuit breaker box?
e Did you push the START button?
If your dryer does not heat:
e The Air Tumble Cycle does not
use heat, and the last few
minutes of all cycles do not use
heat.
e If your dryer is gas, is the gas
turned on?
© An electric dryer uses 2 breakers
or 2 fuses. If one breaker is
tripped or one fuse is blown, the
dryer may run, but not heat.
If drying times seem too long:
e Is the lint screen clean?
e See the Slow Drying section in
"Common Drying Problems and
Causes" chart, page 16.
e Is exhaust duct or outside
exhaust hood clogged?
e Is your electric dryer plugged into
a 208-volt outlet? Drying times
will be longer. If longer drying
times are unsatisfactory, a higher
wattage element is available.
Contact KitchenAid Consumer
Assistance Center or your local
dealer.
2. If the problem is not due to one
of the above items. *
Call KitchenAid Consumer
Assistance Center, toll-free:
1-800-422-1230
and talk with one of our trained
consultants. The consultant can
instruct you in how to obtain
22
Satisfactory operation from your
appliance or, if service is
necessary, recommend a qualified
service company in your area.
e If you prefer, write to:
Consumer Assistance Center
KitchenAid
P.O. Box 558
St. Joseph, MI 49085-0558
Please include a daytime phone
number in your correspondence.
3. if you need service: *
e Call your dealer or the repair
service he recommends.
e All service should be handled
locally by the dealer from whom
you purchased the unit or an
authorized KitchenAid servicer.
e If you are unable to obtain the
name of a local authorized
KitchenAid servicer, call our
service assistance telephone
number. (See Step 2.)
4. If you are not satisfied with the
action taken: *
e Contact the Major Appliance
Consumer Action Panel (MACAP).
MACAP is a group of independent
consumer experts that voices
consumer views at the highest
levels of the major appliance
industry.
e Contact MACAP only when the
dealer, authorized servicer and
KitchenAid have failed to resolve
your problem.
Major Appliance Consumer
Action Panel
20 North Wacker Drive
Chicago, IL 60606
e MACAP will in tum inform us of
your action.
*When requesting assistance,
please provide: Model Number,
Serial Number, Date of Purchase
and a complete description of the
problem. This information is
needed in order to better respond
to your request.