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Troubleshooting Guide
Problem
The processor will not
operate.
Blender, Personal Blender or
mill will not operate
Processor stops during
processing
Personal Blender or multi mill
leaking from blade assembly
base.
Unit unstable/heavy
vibrations.
Poor performance of tools/
attachments
Weighing Function
Weight not displayed on
screen
Weight changed on display
Display screen turned off
Display showing [0 – Ld]
Display screen flashes -----
Error codes explained
E12
E41
E49
Cause
No Power.
Bowl not fitted to power unit correctly.
Bowl lid not locked on correctly.
Detachable drive shaft
not fitted to
power unit.
Blender, Personal Blender or mill not
locked on correctly.
Blender, Personal Blender or mill not
assembled correctly.
Processor overloaded/maximum
capacities exceeded.
Lid unlocked.
Seal missing
Seal incorrectly fitted
Seal damaged.
Sticky fruit/ingredients such as dates
being processed.
Speed selected too low.
Refer to hints in relevant 'Using the attachment' section. Check attachments are assembled
correctly.
Display screen showing a minus
reading due to display not 'zeroed'
and either ingredients or the bowl/lid/
attachment is removed.
Quantity weighed too small.
Power unit moved during operation.
Power unit unplugged
The display screen will turn off
automatically if the same weight
reading is shown after 5 minutes.
Weighing function overloaded
Excessive force applied to power unit.
Interlocks not engaged
Weighing Sensor Fault
Motor Speed Detection Fault
Communications Fault
Solution
Check processor is plugged in.
Check bowl is located correctly and the handle is situated
towards the right front hand corner.
Check that the lid interlock is located correctly into the
handle area.
The processor will not work if the bowl and lid are
fitted incorrectly.
Fit the detachable drive shaft
before fitting the bowl. The bowl tools and attachments
will not operate unless the drive shaft is fitted.
Blender, Blender lid, Personal Blender or mill will not
operate if fitted incorrectly to the interlock.
Check blade assembly is fully tightened into the goblet,
bottle or jar.
Check maximum capacities stated in the recommended
usage chart.
Check lid is locked correctly.
Check seal is fitted correctly and not damaged. To obtain
a replacement seal see 'Service and customer care'.
For best results use 'Pulse' first to break down the
ingredients and then continue processing on high speed.
Either zero the screen or replace the missing ingredients
or refit the bowl/lid/attachment.
Use teaspoon and tablespoon
measures for very small quantities.
Always place the processor on a dry flat surface prior to
weighing.
Do not move the power unit during operation of the
weighing function.
Zero the display before weighing next ingredients
Plug appliance in.
Press the ZERO button once and the display screen will
light up.
Do not exceed the maximum weighing capacity of 3Kg.
Do not subject the power unit to excessive force as this
may damage the weighing sensor.
Ensure interlocks are fully engaged
Switch the machine off. Leave for 30 secs, the switch back
on. If the problem persists contact the service centre.
39
onto the power unit
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