Test Your Internet Connection; Troubleshooting - ZyXEL Communications P-330W Quick Start Manual

802.11g secure wireless internet sharing router
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4.3 Test Your Internet Connection

Launch your web browser and navigate to www.us.zyxel.com. You don't need a dial-up program such as
Dial Up Networking. Internet access is just the beginning. Refer to the User's Guide for more detailed
information on the complete range of P-330W features.

5 Troubleshooting

PROBLEM
None of the LEDs turn
on when you turn on the
P-330W.
Cannot access the
P-330W from the LAN.
Cannot ping any
computer on the LAN.
Cannot get a WAN IP
address from the ISP.
Cannot access the
Internet.
ZyXEL P-330W
Make sure that you have the correct power adapter connected to the P-330W and plugged in
to an appropriate power source. Check all cable connections.
If the LEDs still do not turn on, you may have a hardware problem. In this case, you should
contact ZyXEL.
Check the cable connection between the P-330W and your computer or hub. Refer to the
Rear Panel section for details.
Ping the P-330W from a LAN computer. Make sure your computer Ethernet card is installed
and functioning properly.
If the 10/100M LAN LEDs are off, check the cable connections between the P-330W and
your LAN computers.
Verify that the IP address and subnet mask of the P-330W and the LAN computers are in the
same IP address range.
If you are using the Cable modem with the P-330W, you have to power off your Cable
modem for around 2~3 minutes after you connect your Cable modem with the P-330W.
The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.
Find out the verification method used by your ISP and configure the corresponding fields.
If the ISP checks the WAN MAC address, you should clone the MAC address from a LAN
computer. Click WAN Port and then enter the MAC address in the field Clone MAC
Address.
If the ISP checks the user ID, click WAN Port and then check your service type, user name,
and password.
Check the P-330W's connection to the cable/DSL device.
Unplug the power of the Cable/DSL modem and P-330W and plug it back to reboot the units.
Click WAN Port to verify your settings.
CORRECTIVE ACTION
13

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