How Do I Get A Static External Ip Address; How Do I Troubleshoot The Connection; Why Is Ping Not Working - Watchguard Firebox SOHO 6 User Manual

Chapter 9: VPN—Virtual Private Networking

How do I get a static external IP address?

The external IP address for your computer or network is assigned
by your ISP. Many ISPs use dynamic IP addresses so that their
network is easier to configure and to make the connection of a Web
server to their network more difficult. Most ISPs supply a static IP
address as an optional service.

How do I troubleshoot the connection?

If you can ping the remote SOHO 6 and the computers on the
remote network, the VPN tunnel functions correctly. The
configuration of the network software or the applications are
possible causes of other problems.

Why is ping not working?

If you cannot ping the local network address of the remote
SOHO 6, follow these steps:
1 Ping the external address of the remote SOHO 6.
For example, at Site A, ping 68.130.44.15 (Site B). If the ping does not
come back, make sure the external network settings of Site B are correct.
If the settings are correct, make sure that the computers at Site B have
access to the Internet. If this procedure does not give a solution, speak to
a service person at your ISP .
2 If you can ping the external address of each SOHO 6, try to
ping a local address in the remote network.
From Site A, ping 192.168.111.1. If the VPN tunnel functions correctly,
the remote SOHO 6 sends the ping back. If the ping does not come back,
make sure the local settings are correct. Make sure that the local DHCP
address ranges for the two networks connected by the VPN tunnel do not
use any of the same IP addresses. The two networks connected by the
tunnel must not use the same IP addresses.
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