UpDown Desk PRO Series Install Manual page 15

Error Code
E01, E06, E07
E04
E05
E08
E11, E21, E40, E41
E12, E22, E42, E43
E13-E17, E24-E27
E18, E28
HOT
ASt, RST
For any other troubleshooting issues, please visit the Support section of our website
at updowndesk.com.au.
TROUBLESHOOTING
Fault Cause
Power Fault
Handset Fault
Anti Collision Alert
Connection Cable Failure
Connection Cable Failure
Controller Fault
Motor Fault
Overloading
Continuous Over Usage (Approx 1
min continuous usage every 10
mins)
Reset Reminder
Solution
1. Turn power off at power point,
2. Unplug Power Cable from power point.
3. Plug Power Cable back into power point.
4. Turn power back on.
1. Turn power off at power point.
2. Unplug Control Panel from Control Box.
3. Ensure no damage to either ports.
4. Plug Control Panel back into Control Box.
5. Turn power back on
Rebound Reminder, normal condition
1. Turn power off at power point.
2. Ensure there is nothing that is causing the desk to
become uneven.
3. Remove items if the desk is obstructed.
4. Turn power back on.
5. If legs are uneven - hold DOWN arrow until the lowest
height to reset.
1. Turn power off at power point.
2. Check all connection motor cables.
3. Ensure they are plugged in correctly.
4. Turn power back on.
1. Turn power off at power point.
2. Unplug Control Panel from Control Box.
3. Replug Control Panel into Control Box.
4. Turn power back on.
5. If no changes - Please contact us for a replacement.
1. Turn power off at power point.
2. Unplug Power Cord from Control Box.
3. Replug Power Cord into Control Box.
4. Turn power back on.
5. If no changes - Please contact us for a replacement.
1. Turn power off at power point.
2. Remove items from the top of the desk.We suggest
the easy items to begin with.
3. Turn power back on.
4. If a problem persists please contact us for assistance.
1. Reduce load on desk.
2. Turn power off at the powerpoint.
3. Wait 5 minutes.
4. Turn power back on, lower
Press the down key until the desk reaches the lowest
point and you hear an audible Beep.
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