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OPERATOR'S MANUAL
REQUIRED WARRANTY CLAIM INFORMATION
The following information must be provided to Walinga for proper consideration and processing
of a warranty application:
● Customer name and contact information, including email if available
● The original Sales Order number and Vehicle Identification Number (VIN), if applicable
● Date of claimed failure
● Details, description and photos (upon request) of the claimed failure and the corrective
repairs attempted
WARRANTY CONDITIONS
● Parts Warranty term begins on the date of purchase by the original purchaser; with the
exception of items purchased from a Walinga authorized dealer, in which case the warranty
period will begin on the purchase date recorded on the dealer's Sales Order to their
customer.
● The buyer is responsible for promptly notifying Walinga of any defects to the parts to the
parts or workmanship, and making the equipment available to Walinga or its authorized
facility for evaluation or repair.
● Prior to making any repairs or parts replacements, a warranty application and any estimated
associated costs must be approved with the issuance of a claim number by an authorized
Walinga representative. Undertaking any work prior or part replacement prior to receiving
warranty authorization may result in a partial or complete loss of warranty coverage.
● Walinga is not responsible for the cost of labor associated with part removal or installation
performed by the customer or service providers other than Authorized Dealers and Service
Centers or the costs of parts and labor associated with the repair or replacement of parts
resulting from the use of non-Walinga approved parts and/or parts that do no meet Walinga
specifications.
● At Walinga's request, parts in question must be returned to the nearest Walinga service
facility for evaluation. In such situations, a Returned Goods Authorization (RGA) number will
be provided to the customer. The returning shipment must be clearly labeled with the
assigned RGA number and include a copy of the RGA form. Unless otherwise arranged,
these parts are to be returned to Walinga within thirty (30) days to ensure timely processing
of the warranty claim. Failure to return such parts may result in partial or complete loss of
warranty coverage.
● Replacement parts provided under warranty are covered for the remainder of the original
purchased parts or service warranty period.
● Walinga reserves the right to use new, remanufactured or refurbished components when
performing warranty repairs and replacements.
● Walinga is entitled to a reasonable amount of time and a reasonable number of attempts to
assess the claim, diagnose the problem, and perform any necessary repairs.
● The warranty offered on used or refurbished parts is limited to that specified on the Sales
Order. Where a warranty period has not been stipulated on the purchase contract, such
equipment is considered to be sold "as is, where is".
WARRANTY
00-145861-0 A
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