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Section 4 - Troubleshooting
Troubleshooting
What do I do if my smart plug is not working properly?
Reset the smart plug and reinstall the smart plug. To reset your smart plug, press and hold the Reset button until the
LED turns solid red.
During installation, ensure that:
• you have an Internet connection on your router
• your router's Wi-Fi is on
• your mobile device is connected to the Internet
How can I use voice commands to control my smart plug?
The smart plug will work with both Amazon Alexa and the Google Assistant. For setup instructions on these services,
visit the following websites:
Alexa: https://www.dlink.com/en/alexa
The Google Assistant: https://www.dlink.com/en/google-assistant
How can I access my device remotely through the Internet?
In order to use your device remotely through the Internet using the mydlink app, you must register your device with a mydlink
account. You can do this using the free mydlink app. Please go to Using the mydlink App on page 10 for more information.
D-Link DSP-W118 User Manual
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