Customer Service; Troubleshooting; Contact Us; Limited Warranty - Black & Decker BDPC959 Instruction Manual

CUSTOMER SERVICE

WARNING:
Do not try to adjust or repair the zapper yourself. Component parts shall be replaced
with like components. Servicing shall be done by factory authorized service personnel
to minimize the risk of possible ignition due to incorrect parts or improper service.

TROUBLESHOOTING:

Device does not light but appears to have voltage through the electrical grid:
• Unplug unit and check if bulb is properly seated in socket.
• Unplug unit and replace bulb if necessary.
Device does not light and electrical grid does not appear to have voltage:
• Ensure device is plugged into a functioning outlet.
Device appears to be functioning (light and zapper work) but insect population does not
appear to have been reduced:
• Move unit to another area in yard for better results.
• Allow more time. It can take several weeks for device to affect the insect population
depending on the density of insects.
• Check surrounding area to ensure there are no features that may be drawing the insects
to your location. Examples include standing water, refuse and bright lights that may
compete with the light output of this unit.
Unit is sparking/arcing constantly:
• Unplug the unit and clean the electric grid of the device as instructed previously in
(Pg. 5)
Electric Grid Cleaning
If troubleshooting does not solve the problems you are encountering,
or if you have further questions not answered by these instructions,
please call our customer service at 1-888-338-6798 or email help@umbagroup.com
BEFORE YOU CALL CUSTOMER SERVICE:
1. Check to make sure that the zapper is plugged in securely. If it is not, remove the plug
from the outlet, wait 10 seconds and plug it in again securely.
2. Check for a blown circuit fuse or a tripped main circuit breaker. If these seem to be
operating properly, test the outlet with another appliance.

CONTACT US:

IMPORTANT! DO NOT RETURN THIS PRODUCT TO THE STORE
If you have a problem with this product
please contact Customer Service at 1-888-338-6798 or email help@umbagroup.com
DATED PROOF OF PURCHASE and MODEL# REQUIRED FOR WARRANTY SERVICE

LIMITED WARRANTY:

Any repair, replacement, or warranty service,
and all questions about this product should be
directed to Umba Group at 1-888-338-6798
Umba Group. warrants to the original purchaser that
the product will be free from defects in material,
parts and workmanship for the period designated
for this product. The warranty commences the day
the product is purchased and covers up to a period
of 2 years (24 months) for labor 2 years (24 months)
(manufacturing defects only)/carry in service/ and
a total of 2 years (24 months). UV bulb carried 6
month warranty. Umba Group agrees that it will, at
its option, replace the defective product with either
a new or re-manufactured unit equivalent to your
original purchase during the warranty period.
Exclusions:
1. This warranty does not apply to the below:
If the appearance or exterior of the product
has been damaged or defaced, altered or
modified in design or construction.
2. If the product original serial number has
been altered or removed or cannot be readily
determined.
3. If there is damaged due to power line cord
or connection to improper voltage source.
4. If damage is due to general misuse, accidents
or acts of God.
5. If repair attempts are done by unauthorized
service agents, use of parts other than
genuine parts or parts obtained from persons
other than authorized service companies.
6. On units that have been transferred from the
original owner.
7. On products that have been purchased as
refurbished, like new, second-hand, in a "As-
Is" or "Final Sale" terms.
8. To products used in a commercial or rental
setting.
9. To products used in settings other than
ordinary household use or used other than in
accordance with the provided instructions.
10. To damages for service calls for Improper
installations.
11. Transportation and shipping costs associated
with the replacement of the unit.
12. Service calls to instruct you how to use your
product.
13. Service calls to repair or replace the house
fuse, reset the circuit breaker or correct the
wiring in the house.
BLACK & DECKER, BLACK+DECKER, the BLACK & DECKER and BLACK+DECKER logos and product
names and the orange and black color scheme are trademarks of The Black & Decker Corporation, used
under license. All rights reserved.
Product in this box may differ slightly from that pictured. Does not affect function. Not all accessories
shown in photography are included in this package.
Imported by Umba Group, 500 River Ave, Lakewood, NJ 08701
Page 8 Printed in P.R.C
REPAIR OR REPLACEMENT AS PROVIDED
UNDER THIS WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CUSTOMER; Umba Group.
SHALL NOT BE LIABLE FOR ANY INCIDENTAL
OR CONSEQUENTIAL DAMAGES FOR
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY ON THIS PRODUCT, EXCEPT TO
THE EXTENT PROHIBITED BY APPLICABLE
LAW. ANY IMPLIED WARRANTY OF
MERCHANTABILITY OF FITNESS FOR A
PARTICULAR PURPOSE ON THIS PRODUCT
IS LIMITED TO THE DURATION OF THE
WARRANTY.
Some states do not allow the exclusion or
limitations of incidental or consequential
damages, or limitations on how long the
warranty lasts. In these cases the above
exclusions or limitations may not apply to you.
This warranty gives you specific legal rights
and you may also have other rights which vary
from state to state.
Obtaining Service: To obtain service, product
literature, supplies or accessories please call
888-338-6798 to create a ticket for exchange/
repair. Please make sure to provide the date
of purchase, model number and a brief
description of the problem. Our customer
service representative will contact you or send
detailed return instructions.
Umba Group does not warrant that the appliance
will work properly in all environmental conditions,
and makes no warranty and representation, either
implied or expressed, with respect to the quality,
performance, merchantability, or fitness for a
particular purpose or other than the purpose
identified within this user's manual. Umba Group
has made every effort to ensure that this user's
manual is accurate and disclaims liability for
any inaccuracies or omissions that may have
occurred. Information in this user's manual is
subject to change without notice and does not
represent a commitment on the part of Umba
Group. Umba Group. reserves the right to make
improvements to this user's manual and/or to
the products described in this user's manual at
any time without notice. If you find information
in this manual that is incorrect, misleading, or
incomplete, please contact us at 888-338-6798
Umba Group
500 River Ave
Lakewood, NJ 08701
Page 9