Swann SWWHD-PTCAM - Pan & Tilt Wi-Fi Camera Quick Start Guide

Getting to know your Pan & Tilt Wi-Fi Camera

Light Sensor
Detects ambient light and turns on the infrared LEDS for night vision, if necessary
Infrared LEDS
Speaker
Power LED
Microphone
Wi-Fi LED
Threaded
Mounting Hole (Bottom) Prefer to mount your camera? Just attach the included mounting bracket to the wall, then line the threaded hole on the bottom of the camera up with the threaded stud on the mounting bracket and tighten the knob to secure the camera
Dual-Band Wi-Fi Antenna
USB Power Port
Restarting your camera can sometimes quickly resolve a problem—just disconnect the USB cable, and then plug it back in
Reset Button
Hold for 10 seconds to perform a factory reset. This will reboot the camera and clear all settings to factory defaults, including previously configured Wi-Fi settings, so you can set up your camera again, if needed
Ethernet Port
Used for wired connection/setup
MicroSD Card Slot
Never miss the moment—Put in a microSD card to record and save motion-activated events

Quick start: Setup via Wi-Fi

Setting up your camera is quick and easy. Just follow these simple steps.

1. Download and install the latest version of the AlwaysSafe app from the Apple App Store or Google Play Store on your smartphone.
   

2. Connect the camera to the power adapter using the included USB cable, then plug the power adapter into a power outlet.
   
3. The camera will begin rotating as part of its startup sequence.
   
4. Once ready, the camera goes into Wi-Fi configuration mode and talks you through the setup process. Listen carefully and follow the voice prompts to complete the setup of the camera.
   
   HEADS-UP!
   Open the AlwaysSafe app when prompted, then wait for the app to detect the camera, and tap OK once the setup box appears on the screen to continue with the setup.
   Note: The camera's Wi-Fi configuration mode times out in 10 minutes. Simply restart the camera if you need more time to set it up.

Tips & Tricks

• If you have problems setting up the camera with the app, try turning off "Mobile Data" or "Cellular Data" on your smartphone first. This will prevent your smartphone from automatically switching to cellular data for internet connection once it detects the SWANN_xxx network has no internet access.
• The camera supports both 2.4GHz and 5GHz Wi-Fi networks. Try experimenting with both bands to see which one gives you better performance. As a general rule, the 5GHz band has a shorter range but is great for high bandwidth activities like online video streaming. The 2.4GHz band is better for long range but is more prone to interference from other wireless devices.
• If your home Wi-Fi network does not immediately appear in the list of available Wi-Fi networks during the in-app setup, simply tap again and refresh the list.
• Create a password for the camera when prompted by the app. (Please note the username of the camera is "admin".) Password protection is designed to prevent someone from accessing your camera on another device.
• Want to securely share access to your camera with family members? We've made it easy—simply install the AlwaysSafe app on their smartphone, open the app, then tap + and scan the QR code you are sharing on your smartphone ( > Share). The app will automatically pick up your camera. To log into your camera, provide your camera's password (one-time process). From here on, your camera can be viewed anytime from their smartphone as long as there is internet access.

Alternative setup via Ethernet connection

If, for any reason, you're having trouble joining the camera to your Wi-Fi network wirelessly, try using the Ethernet connection method to configure Wi-Fi connection settings for the camera.

1. Connect the camera to your Wi-Fi router using the included Ethernet cable, and if you have not already done so, connect the camera to power. Note: You will not hear instructions from the camera when it detects the Ethernet connection.
   
2. Make sure your smartphone is connected to the same Wi-Fi router as the camera, then open the AlwaysSafe app. The app automatically detects and adds the camera to the Devices screen.
3. From the preview window of the camera, tap > Wi-Fi, choose a Wi-Fi network from the list of detected networks, and enter the Wi-Fi password. Make sure to tap at the top right of the screen to save the camera's Wi-Fi connection settings.
4. You can now unplug the Ethernet cable and move the camera to the desired location—as long as it is within range of your Wi-Fi router, the camera will automatically reconnect. Or you can also continue using the Ethernet connection—it can often provide a faster and more reliable internet connection but camera placement will be limited by the length of the Ethernet cable.

Quick start: AlwaysSafe App

Devices Screen

Live View Screen

Tap to return to the Devices screen
Tap to hear or mute the sound
Select the cameras to be displayed, if available
Multi-camera window options
Tip: Only one camera can be displayed at a time if streaming in "Clear" quality
Tap to capture a snapshot / record a video during live view
Tip: Snapshots & recordings are saved to the internal memory of your smartphone. Look for the AlwaysSafe folder
Tap to stop or start live view
Tap for a landscape (full screen) display of the live view window
Tap to adjust color setting
Tap to change the video stream quality between Fluent (smoother movement) and Clear (higher quality)
Search, playback, and export events recorded on the microSD card
Tap to enable the talk function
Tip: It's not unusual to hear audio feedback (echo, high pitched noise)—the camera's mic is very sensitive (so you don't miss hearing anything!) Try plugging in your earphones for a better experience
Tap to enable pan & tilt controls
Tip: For continuous movement, drag and hold joystick in desired direction

Want to learn more about using the AlwaysSafe app?
Download the AlwaysSafe App Manual from: support.swann.com

NEED HELP?
tech@swann.com
support.swann.com