Sharp BD-AMS20U Operation Manual page 68

Troubleshooting
Sound
Problem
No sound, or sound is distorted.
Audio is not output, or images are not played back
properly.
Network
Problem
Cannot connect to the Internet.
Cannot download BD-LIVE contents.
66
• If the volume of the TV or amplifier is set to minimum, turn the volume up.
• There is no sound during still mode, slow motion playback, fast forward and fast reverse. (Page 38)
• Check that the HDMI cable and/or optical digital cable is connected correctly. (Page 17)
• Check that the cable plugs are clean.
• Take out the disc and clean it. (Page 13)
• Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or
non-standard audio is recorded for the audio content of the disc. (Page 10)
• The audio may not be output or the images may not be played back properly for some discs in which copyright-
protected contents are recorded.
When the wired Internet connection is made
• Is the LAN cable connected properly? (Page 19)
• Is the wrong cable such as a modular cable used? Connect a LAN cable to the ETHERNET terminal. (Page 19)
• Is the power for the connected equipment, such as a broadband router or modem turned on?
• Is the broadband router and/or modem properly connected?
• Is the proper value(s) set in the network setting? Check "Communication Setup". (Pages 50–53)
When the wireless Internet connection is made
• Is the wireless LAN adapter connected properly? (Page 20)
• Is the power for the connected equipment, such as a wireless router or access point turned on?
• Is the wireless router or access point properly connected?
• Are there any obstacles, such as physical structures (brick and concrete walls, etc.) and electronics (microwave, etc.)
between the wireless router/access point and the player? As this may cause interference with the wireless signal, make
sure to keep obstacles away.
• Is the proper value(s) set in the network setting? Check "Communication Setup". (Pages 50–53)
• Is the LAN cable or the wireless LAN adapter connected properly? (Pages 19–20)
• Is the USB device properly connected? Check that the USB device is connected to the USB1 or USB2 terminal of this
Player. (Page 28)
• Check if the BD disc supports BD-LIVE.
• Check the setting for "BD Internet Access". (Page 48)
Possible causes and solutions
Possible causes and solutions