Lenovo IdeaPad S9/S10 3-cell Li-Ion Battery User Manual page 8

Warranty service may not be available in all locations and may differ from
location to location. Charges may apply outside a Service Provider's normal
service area. Contact a local Service Provider for location-specific information.
What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the problem
determination and resolution procedures specified.
Your Service Provider will attempt to diagnose and resolve your problem
through On-line Support, which you can obtain at
http://consumersupport.lenovo.com. Your Service Provider may direct you to
download and install designated software updates.
Some problems can be resolved with a replacement part that you install yourself
(such as keyboard, mouse, speaker, memory, hard disk drive, or port replicator),
called a "Customer Replaceable Unit" or "CRU." If so, your Service Provider
will ship the CRU to you for you to install.
If your problem cannot be resolved remotely, through your application of
software updates, or with a CRU, your Service Provider will arrange for service
under the type of warranty service designated for the product under the section
titled "Warranty Information".
If your Service Provider determines that it is unable to repair your product, your
Service Provider will replace it with one that is at least functionally equivalent.
If your Service Provider determines that it is unable to either repair or replace
your product, your sole remedy is to return the product to your place of purchase
or to Lenovo and your purchase price will be refunded.
Exchange of a Product or Part
When the warranty service involves the exchange of a product or part, the item
your Service Provider replaces becomes Lenovo's property and the replacement
becomes yours. All removed items must be genuine and unaltered. The
replacement may not be new, but will be in good working order and at least
functionally equivalent to the item replaced. The replacement assumes the
warranty status of the replaced item.
Before your Service Provider exchanges a product or part, you agree to:
1. remove all features, parts, options, alterations, and attachments not under
warranty service;
4