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Appendix
Troubleshooting
The following problems do not always suggest a defect or malfunction of this Player.
Refer to the problems and lists of possible solutions below before calling for service.
Power
Problem
The Player power cannot be turned
on.
The Player power is turned off.
Basic Operation
Problem
The remote control does not work.
Cannot operate the Player.
Playback
Problem
The Player cannot play a disc.
The disc is automatically ejected
after loading a disc.
Video stops.
The Player makes a snapping sound
when starting playback or loading
a disc.
Possible causes and solutions
•
Make sure that the AC adapter cord is connected to the DC IN terminal on the
rear of the player, the AC cord is connected to the AC adapter and the AC cord is
plugged into an AC outlet. (Page 25)
•
Reset the player. (Page 55)
•
Is "Auto Power Off" set to "Yes"? When "Auto Power Off" is set to "Yes", the
power will be automatically turned off after 10 continuous minutes of inactivity (no
playback). (Page 43)
Possible causes and solutions
•
Use the remote control within its operating range. (Page 24)
•
Replace the batteries. (Page 24)
•
Reset the remote control.
Press and hold 1 (the number button) first and then B on the remote control
−
together for more than 5 seconds.
•
Are you operating the Player within the specified operating temperature range?
(Page 57)
Possible causes and solutions
•
Take out the disc and clean it. (Page 14)
•
Make sure that the disc is loaded properly (label-side up). (Page 29)
•
Make sure that region code on the disc matches that of this Player. (Page 10)
•
Allow any condensation in or near the Player to dry. (Page 14)
•
Check that the disc is recorded in the compatible TV system (PAL or NTSC).
The Player cannot play back video which was not recorded normally. (Page 10)
•
•
Proper playback may be impossible due to the state of the disc recording, a
scratched, warped or dirty disc, the state of the pick-up, or compatibility issues
between this Player and the disc being used. (Pages 10, 14)
•
When the recorded time of a disc is unusually short, playback may not be possible.
•
BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be played
back. (Page 10)
•
Make sure that the disc is loaded properly (label-side up). (Page 29)
•
Take out the disc and clean it. (Page 14)
•
Make sure that the disc is playable. (Page 10)
•
Has the Player been subjected to shock or impact? Are you using it in an unstable
location? The Player will stop if it senses shock or vibration.
•
The player may sometimes make a snapping sound when starting playback if it has
not been operated in a while. These sounds are not malfunctions of the player but
are normal operating conditions.
(Continued on the next page)
53
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Table of Contents
Troubleshooting
