BIXOLON SRP-380II User Manual
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BIXOLON SRP-380II User Manual

Thermal recepit printer
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User's Manual
SRP-380II/382II
THERMAL RECEPIT PRINTER
Ver. 1.00
www.bixolon.com

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  • Page 1 User’s Manual SRP-380II/382II THERMAL RECEPIT PRINTER Ver. 1.00 www.bixolon.com...

  • Page 2: Copyright

    It is strictly prohibited to copy, store, and transmit the whole or any part of the manual and any property of the product without the prior written approval of BIXOLON Co., Ltd. The information contained herein is designed only for use with this BIXOLON product.
  • Page 3 SRP-380II/382II Warning Hazardous moving parts Keep fingers and other body parts away Pull the print head lever can be stop all moving parts. IEC 60417-6057 (2011-05) for other moving parts. Mise en garde Les appareils électroniques, tels que les imprimantes, risquent d'être endommagés par l'électricité...
  • Page 4 SRP-380II/382II Compliance information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 SRP-380II/382II Waste Electrical and Electric Equipment (WEEE) This marking shown on the product or its literature, indicates that is should not be disposed with other household wastes at the end of its working life, To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources.

  • Page 6: Warning & Caution

    Do not connect multiple products to a Only use authentic products from single or faulty power outlet. Use only BIXOLON. The company will not provide grounded power outlets that meet the post-sale support for damaged or other industry standard. Noncompliance may quality issues that any fake cause electric shock or fire.
  • Page 7 Do not place heavy product, please contact the original objects, liquids, or metals on the place of purchase or through product. This could cause damage to BIXOLON website’s product repair the product or a fire. page (http://www.bixolon.com). Ver. 1.00 - 7 -...

  • Page 8: Manual Introduction

    SRP-380II/382II Manual Introduction This manual provides basic information on printers and provides ways to install, use, and check them. In order to protect the safety of users and prevent property damage, be fully familiar with this manual before using the product. Please use it.

  • Page 9: Printer Introduction

    SRP-380II/382II Printer Introduction SRP-380/382II printers have been designed to be connected to various types of electronic devices such as POS (Point Of Sales), and computer peripheral devices. The main features of the printer are as follows 1. THERMAL RECEIPT PRINTER 2.

  • Page 10: Table Of Contents

    SRP-380II/382II Table of Contents Copyright ..........................2 WARNING & CAUTION ......................6 Manual Introduction ......................8 Printer Introduction ......................9 1. Preparation ........................11 2. Product Part Names ..................... 12 2-1 Printer Part Names ......................12 2-2 Interface Part Names ...................... 13 2-2-1 USB Interface(Built-in) ....................

  • Page 11: Preparation

    SRP-380II/382II 1. Preparation • If there is any part missing, please contact the place of purchase. • The actual part may look different from the image. SRP-380II/382II Standard Components Installation Guide Paper AC/DC Adapter Cover-Cable Power Cord USB A-B Cable...

  • Page 12: Product Part Names

    SRP-380II/382II 2. Product Part Names 2-1 Printer Part Names Printer Cover Cover-Open Button Controller Manual Cutter Cutter Cover Cable Cover Power Button Ver. 1.00 - 12 -...

  • Page 13: Interface Part Names

    SRP-380II/382II 2-2 Interface Part Names • Connect the printer to the host computer using the right interface cable that complies with the specifications of the interface. 2-2-1 USB Interface(Built-in) USB Port Pin No. Signal Name Designation (Color) Function Shell Shield...

  • Page 14: Ethernet Interface(Built-In)

    If power is on, your data may be lost. Refer to the utility and network connection manual for Interface connection information. The network connection manual is on the BIXOLON website (www.bixolon.com) We're offering it. Ver. 1.00 - 14 -...

  • Page 15: Single Serial Interface Card (Rs-232C)

    SRP-380II/382II 2-2-3 Single Serial Interface Card (RS-232C) Serial Port Pin No. Signal Name Direction Function Frame Ground Output Transmit Data Input Receive Data Output Ready To Send Input Clear To Send Signal Ground Data Terminal Output Ready Connect or disconnect the communication cable while the printer power is off.

  • Page 16: Parallel Interface Card (Ieee-1284)

    SRP-380II/382II 2-2-4 Parallel Interface Card (IEEE-1284) Parallel Port Source Compatibility Mode Nibble Mode Byte Mode Host nStrobe HostClk HostClk Host/Printer Data 0 (LSB) Data 0 (LSB) Host/Printer Data 1 Data 1 Host/Printer Data 2 Data 2 Host/Printer Data 3 Data 3...

  • Page 17: Wireless Lan Interface Card

    (PDA, PC, smartphone, tablet PC, etc.). Refer to the Network Connection Manual for more detailed instructions about how to establish the connection. The Network connection manual is on the BIXOLON website (www.bixolon.com) We're offering it. Ver. 1.00 - 17 -...

  • Page 18: Bluetooth Interface Card

    (PDA, PC, smartphone, tablet PC, etc.) Refer to the Bluetooth Connection Manual for more detailed instructions about how to establish the connection. The Bluetooth Connection manual is on the BIXOLON website (www.bixolon.com) We're offering it. Ver. 1.00 - 18 -...

  • Page 19: Powered Usb Interface Card

    SRP-380II/382II 2-2-7 Powered USB Interface Card Powered USB Interface Card Pin No. Signal Name Function Shield Shield Prevent Noise PGND Main Power Ground VPP24V Main Power Signal ground Data Line (D+) Data Line (D-) VBUS Host Power VPP24V Main Power...

  • Page 20: Drawer Kick-Out Port

    SRP-380II/382II 2-2-8 Drawer Kick-out Port Connect the Drawer Kick-out connection cable to the drawer kick-out port on the bottom side of the printer. Drawer Kick-out Port Pin No. Signal Name Direction Frame Ground Drawer Kick-out Drive Signal 1 Output Drawer Open/Close Signal...
  • Page 21 SRP-380II/382II - Use a cash drawer that meets the printer specifications. Using a cash drawer that is inappropriate to the specs or Using it as a power supply for a separate device may result in damage to the product - Do not connect a telephone line to the drawer kick-out port.

  • Page 22: Installation & Usage

    SRP-380II/382II 3. Installation & Usage 3-1 Printer Installation Placings - Allow sufficient space around the printer for proper ventilation. - Do not place objects close to the back or bottom of the printer, which may hinder the air circulation. - Install the printer on a flat and level surface.

  • Page 23: Turn On The Power

    SRP-380II/382II 3-2 Turn on the Power Connect to the power port with the flat side of the adapter jack facing the bottom of the printer. After connecting, turn on the power switch to turn on the power. Power Port Adapter Jack...
  • Page 24 SRP-380II/382II - Only use a power supply provided by BIXOLON. BIXOLON shall bear no responsibility for damage caused by using a third-party power supply. - Be sure to turn off the printer and connect or disconnect the cable. - Check the power supply’s label to check its electronic specs.

  • Page 25: Inserting And Changing The Paper Roll

    SRP-380II/382II 3-3 Inserting and changing the paper roll Use paper roll that complies with the specifications. If you use a paper roll including paper core attached to paper, the paper may not be properly recognized as paper Empty due to not proper releasing of paper.
  • Page 26 SRP-380II/382II 2) Replace with a new one as shown in the image. 3) Check the orientation of the roll paper when inserting it into the printer. Ver. 1.00 - 26 -...
  • Page 27 SRP-380II/382II 4) Pull out a small amount of paper as shown in the picture, and close the Pinter Cover. When closing the cover, hold down the center of printer cover firmly so that paper roll is loaded correctly. 5) Cut out the paper as indicated.

  • Page 28: Using Controller

    SRP-380II/382II 3-4 Using Controller Explanation Power LED The Power LED light is on whenever the printer is on. Error LED is on when there is an error Error LED such as no paper roll, open cover, etc. Paper LED is on when the paper roll is almost used up or there is no paper roll inside.

  • Page 29: Self-Test

    SRP-380II/382II 4. Self-Test The self-test checks whether the printer has any problems. If the self-diagnostics reveal no error in the printer, please see other device or software. If the printer does not run normally, please contact the place of purchase.
  • Page 30 SRP-380II/382II (1) If you select “Continuous SELF-TEST” ① Press the FEED button for less than 1 second, and the printer prints the pre-created character format. ② The self-test ends automatically and the printer prints the following text and then cuts the paper.
  • Page 31 SRP-380II/382II (2) If you select “VMSM Selection” ① When entering the memory switch configuration mode, the following message is printed. ** VMSM Selection ** 0: Exit and reboot printer 1: Print current settings 2: Set Print Density 3: Set Print Speed...

  • Page 32: Hexadecimal Dumping

    SRP-380II/382II 5. Hexadecimal Dumping This function allows experienced users to see exactly what data is coming to the printer. This can be useful in finding software problems. When you turn on the hexadecimal dump function, the printer prints all commands and data in hexadecimal format along with a guide section to help you find specific commands.

  • Page 33: Maintenance

    SRP-380II/382II 6. Maintenance 6-1 Paper Jam Never force the paper out in the event of a paper jam. If paper is stuck, turn the printer ON/OFF and open the cover to remove the crumpled paper inside the printer. If the Printer Cover will not open, please follow the following instructions.

  • Page 34: Cleaning Printer

    SRP-380II/382II 6-2 Cleaning Printer • The presence of dust, foreign matter, adhesive matter, or other pollutants inside the printer’s head and internal capacity may undermine printing quality. Periodic cleaning (every 3 months at minimum) is recommended to maintain print quality.

  • Page 35: Specifications

    73.1 mm Paper Width 3-inch 79.5±0.5 mm No. of Characters per Line SRP-380II: 42 (Font A), 56 (Font B), 56 (Font C) (Default Value) SRP-382II: 48 (Font A), 64 (Font B), 64 (Font C) Printing Speed MAX. 500 mm/sec Receiving Buffer Size...

  • Page 36: Recommended Papers

    - The use of papers other than those recommended above may c ause damage to the printer’s TPH or degrade the printing quality. BIXOLON is not responsible for the damage caused by non-recommended papers. - If you have to use other products, we recommend that you use papers with a similar level of quality to the recommended ones.
  • Page 37 SRP-380II/382II Revision history Rev. Date Description 1.00 22-09-2023 Ver. 1.00 - 37 -...

This manual is also suitable for:

Srp-382ii

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