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Trouble with Communication
Question: Why can't I communicate through the built-in modem?
•
Confirm the telephone line is properly connected to the modem jack.
•
Confirm the dial setting (pulse or tone) of Windows XP and/or communication
software is matched with the telephone line.
•
If you set your connection status using New Connection Wizard, check Use dialing
rules in the Properties dialog box of that connection status. Refer to Internet
Connection section of Chapter 5.
•
Confirm the country/region setting is appropriate.
•
Confirm the network configuration is appropriate.
•
Confirm the user name or password is correct.
•
Confirm the COM port in the communication software is set appropriately.
•
Turn off the power management in the Windows.
•
If an unusual device is attached to the line you are connecting to, the modem may
not function properly. Remove the device or contact the dealer of the device.
•
If your computer is connected to a PBX, consult the PBX maintenance staff or its
service company. If the electric characteristics of your PBX are different from
those of a regular analog line, the modem will not function properly. If you connect
the modem to a digital PBX, both the modem and the PBX may be damaged.
Question: Why is the access speed so slow?
•
Close the applications currently opened.
•
Try to connect another ISP (Internet Service Provider), or try to connect in some
other time.
Question: Why can't I access the LAN?
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Confirm the cable is properly connected to the LAN jack and the network hub.
•
Confirm the network configuration is appropriate.
•
Confirm the user name or the password is correct.
Question: How can I detect the MAC address?
•
Follow the instructions bellow:
1.
Click start – All Programs – Accessories – Command Prompt.
T-7
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